Mon.Sep 30, 2024

article thumbnail

Debunking common myths about AI: why human hotel staff are still irreplaceable

eHotelier

As technology evolves, Artificial Intelligence (AI) has become a valuable tool across industries, especially in hospitality. However, with this rapid advancement, misconceptions about AI's role in replacing human workers have also surfaced.

214
214
article thumbnail

Essential Training Materials for the Hotel Reservation Department

Soft Inn

The reservation department is a crucial component of any hotel, serving as the foundation for ensuring smooth guest bookings and maximizing occupancy rates. By training your team to excel in handling inquiries, managing inventory, and providing exceptional service, you not only ensure operational efficiency but also enhance guest satisfaction.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

International Tourist Arrivals hit 96% of pre-pandemic levels through July 2024

eHotelier

International tourism bounced back to 96% of pre-pandemic levels in the seven months through July 2024, driven by strong demand in Europe and the re-opening of markets in Asia and the Pacific.

Marketing 188
article thumbnail

The Botanic Lodge opens in Adelaide’s Botanic Gardens

Hospitality Magazine

The Adelaide Botanic Gardens is home to The Botanic Lodge, a new restaurant by Blanco Horner Hospitality. In the space of the Garden’s former Simpson Kiosk, The Botanic Lodge will celebrate South Australian produce and sustainably and ethically sourced ingredients. The seasonal menu is developed by Executive Chef Tom Tilbury (Gather Food and Wine, Coriole, and Press Food and Wine), with a nod to nostalgic Australian classics.

Magazine 130
article thumbnail

Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

article thumbnail

Hyatt unveils plans for Hyatt Regency Samarafushi Maldives

eHotelier

Hyatt Hotels Corporation announced today that a Hyatt affiliate has entered into a management agreement with SingHaiyi for Hyatt Regency Samarafushi Maldives.

147
147

More Trending

article thumbnail

Spokane Tribe Resort & Casino Partners with Travel Outlook to Elevate Guest Service Experience

eHotelier

Travel Outlook, The Premier Hotel Call Center™, proudly announces its latest partnership with Spokane Tribe Resort & Casino, a leading gaming and entertainment destination in the Pacific Northwest.

article thumbnail

Stan’s bar opens at Howard Smith Wharves

Hospitality Magazine

Brisbane’s Howard Smith Wharves precinct is set to welcome a new addition this Thursday. Stan’s Lounge Bar is a spin-off brand of Louis Tikaram’s Stanley restaurant, which is owned by Artemus Group. The restaurant’s second level has been transformed to make way for Stan’s, which channels old-world Hong Kong across its interior fit-out and menu – think jewel tones, antique wall panels, and plush curtains.

Magazine 130
article thumbnail

The importance of automation for independent hotels

MEWS

The automation advantage In recent years, independently owned “mom and pop” establishments have faced a dip in occupancy rates. Contrary to popular belief, this isn’t solely due to economic factors but rather a lack of automation, which has led to a decline in guest satisfaction.

article thumbnail

Shining bright: IHG celebrates diamond anniversary in Japan – and reveals growth plans

eHotelier

IHG Hotels & Resorts (IHG) today proudly celebrates the 60th diamond anniversary of its entry into Japan – and reveals its commitment to further growth.

130
130
article thumbnail

Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

article thumbnail

The Food Service Industry’s Digital Transformation Journey Heading into 2025

Modern Restaurant Management

The modern restaurant industry has always moved fast, but the pace continues to accelerate. Consumer demands are changing at a rapid rate. Macroeconomic conditions cycle quicker and quicker. Supply chains, while showing more stability, are fraught with uncertainty. And yet, the modern restaurant is thriving. The food service industry is forecast to reach $1 trillion in sales this year.

article thumbnail

Baffle Creek Deepwater Tourist Park listed for sale

eHotelier

The freehold going concern interest of the Baffle Creek Deepwater Tourist Park has been listed for sale for the first time in over 25 years.

130
130
article thumbnail

Hilton’s Annual Trends Report Finds Travelers Will Want High-Impact Experiences in 2025

Lodging Magazine

MCLEAN, Virginia—Although 2024 was dubbed the “Year of the Great Recharge,” where sleep retreats made headlines, mindful drinking rose in popularity and wellness-themed guestrooms took off. As the post-pandemic leisure travel boom normalizes, travelers surveyed in Hilton’s annual Trends Report are looking to pair their desire to relax and recharge with high-impact adventures and experiences to maximize their time and financial investment.

Magazine 116
article thumbnail

Rajan Mathew appointed General Manager at Ramada by Wyndham, Alleppey

eHotelier

The Ramada by Wyndham at Alleppey today announced that Rajan Mathew has been named general manager for the hotel, effective 17/08/24

130
130
article thumbnail

Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

article thumbnail

Peachtree Group Names Brent LeBlanc EVP, Business Development

Lodging Magazine

ATLANTA—Peachtree Group announced that Brent LeBlanc is now leading its business development efforts across its investment platforms. In his new role as executive vice president, business development, Brent will support Peachtree’s efforts to grow and expand its vertically integrated investment platforms. His responsibilities will include focusing on cross-marketing strategies, fostering business development, and collaborating with the investment teams to capture new opportunities.

article thumbnail

Lee Richards appointed new CEO of the International Division at Seibu Prince Hotels & Resorts

eHotelier

Seibu Prince Hotels & Resorts, a leading name in Japanese hospitality, today announced the appointment of Lee Richards as the new Chief Executive Officer of its hospitality arm outside Japan.

100
100
article thumbnail

Peachtree promotes Brent LeBlanc to EVP, business development

Hotel Business

Peachtree Group has appointed Brent LeBlanc as EVP, business development. In this position, he will support the company’s efforts to grow and expand its vertically integrated investment platforms. LeBlanc’s responsibilities will include focusing on cross-marketing strategies, fostering business development and collaborating closely with the investment teams to drive innovation and capture new opportunities, according to the company.

article thumbnail

A Famous Fried Chicken Recipe, Now Without a 12-Hour Brine

EATER

Dina Ávila We adapted Sean Brock’s fried chicken recipe and streamlined everything but the flavor Occasionally I come across a recipe so over-the-top, I blurt out, “They have lost their damn minds.” And then, a beat later, I wonder if maybe there’s a reason the recipe is so convoluted. Perhaps the end dish is absolutely worth the myriad steps and arcane ingredients?

Demo 101
article thumbnail

Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

article thumbnail

Crystal Investment Property brokers sale of The Landing Hotel

Hotel Business

Crystal Investment Property LLC (CIP) , a member of Hotel Brokers International , brokered the sale of The Landing Hotel, Restaurant & Pub in Ketchikan, AK. CIP, a licensed Washington brokerage, represented the seller in the sale in cooperation with Mary Wanzer, a licensed Alaska broker. Joseph P. Kennedy, president, CIP, and his team worked closely with the buyer, seller and the parties’ other professionals to negotiate a mutually acceptable sale.

Events 105
article thumbnail

Oktoberfest Beer Is Everywhere. But What Is It?

EATER

Oktoberfest beer is everywhere, but the popular style can be confusing. Here, craft brewers explain the two camps: festbier and märzen.

117
117
article thumbnail

Sheraton Grand Nashville Downtown completes renovation

Hotel Business

The Sheraton Grand Nashville Downtown, owned by Dreamscape Companies and Centerbridge Partners , has completed a multimillion-dollar comprehensive property renovation as part of Sheraton Hotels ’ worldwide transformation of its guest experience. Managed by Aimbridge Hospitality , the 494-room property offers new brand programming and service signatures, such as the recently launched Gatherings by Sheraton, weekly events to “help guests and locals feel inspired by the stories and cultures o

Events 105
article thumbnail

Managing F&B Expenses and How to Record Them on Your P&L

Revenue Hub

As I have said in many of my earlier posts, Food and Beverage is special. And I mean that with all sincerity because it’s an integral part of our business especially with a full service offering. NB: This is an article from Hotel Financial Coach Subscribe to our weekly newsletter and stay up to date However, there are challenges that we need to overcome and one big one is how to report the profit and loss activity so that it is as meaningful as possible.

Article 100
article thumbnail

Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.

article thumbnail

New chapter ahead for Hotel Woolstore 1888 Sydney following the iconic hotel’s transition to Accor’s Handwritten Collection

Hospitality Net

The historic Hotel Woolstore 1888 Sydney - Handwritten Collection has officially completed its transition in joining Accor’s global portfolio of boutique hotels within Handwritten Collection, following its purchase by the hotel’s new owners, Shakespeare Property Group.

98
article thumbnail

Unlock Your Competitive Edge with Seamless Tech Integration

Hotel Owner

Running a hotel is more complex and competitive than ever. Between operational demands, rising guest expectations, and the pressure to keep costs low, it’s hard to know where to focus. But there’s one area that can make a big difference quickly: technology. Whilst it can occasionally mean modernising core tech systems, often the biggest impact can be made with modern, easy-to-integrate tech that plugs into your existing PMS.

article thumbnail

Mews surpasses 1,000 customers in France

Hospitality Net

[Paris: 24 September 2024] – Mews, the industry-leading hospitality cloud, now powers over 1,000 properties across France. The milestone makes France the country with the highest number of Mews customers, highlighting the nation’s appetite for digital transformation and modern hotel management software.

98
article thumbnail

Managing Guest Conflict and Preventing Negative Online Reviews

Revenue Hub

Dealing with guest conflict is one of the toughest challenges employees face in the service industry. If mishandled, an on-property complaint can escalate into a negative online review. NB: This is an article from Shiji Subscribe to our weekly newsletter and stay up to date These reviews can deter potential guests and damage your business’s reputation and revenue.

Article 98
article thumbnail

How to Navigate Revenue and Expense Management: Competitive Insights for Financial Success

Speaker: Hilary Akhaabi, PhD - Founder, Chief Financial & Operations Officer at Go Africa Global

In the fast-paced world of corporate finance, staying ahead of the curve is crucial for sustainable growth and profitability. This exclusive webinar with leading expert Hilary Akhaabi, PhD, will teach you practical ways to navigate complex financial landscapes and enhance your company's revenue management capabilities. Whether you're aiming to refine your financial strategies or seeking innovative solutions to drive performance, this new session is for you!