Sun.Mar 10, 2024

article thumbnail

How to combat low customer retention in hospitality

eHotelier

Here's a look at why customer retention is so crucial for businesses and how to overcome the hurdles that companies in the hospitality industry encounter when trying to build customer loyalty.

317
317
article thumbnail

Delivering a Positive Memorable Guest Experience in the Hospitality Industry: The Role of Technology

Hospitality Net

In the ever-evolving hospitality industry landscape, the quest to deliver a memorable guest experience has become the cornerstone of success. As a consultant with years of experience in this dynamic sector, I’ve observed a pivotal shift towards integrating technology to enhance guest satisfaction. However, it’s crucial to distinguish between just delivering a memorable experience and delivering a positive, memorable experience, especially when deploying technology.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

MGM Collection with Marriott Bonvoy debuts in grand style

eHotelier

MGM Collection with Marriott Bonvoy, the brand created by two hospitality powerhouses, MGM Resorts International and Marriott International, opens up a world beyond the ordinary.

130
130
article thumbnail

Q&A: HFTP’s Frank Wolfe on technological innovation in the hospitality industry

Smart Brief Hospitality

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. Now, as the hospitality industry is back to business as usual, technology is finding a crucial role in optimizing operational efficiencies, including anything from streamlining the guest experience to helping with labor shortages.

article thumbnail

Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

article thumbnail

Jumeirah Group open its first hotel in the Kingdom of Saudi Arabia

eHotelier

Jumeirah Group, continues its regional and international expansion with the opening of its first hotel in the Kingdom of Saudi Arabia, Jumeirah Jabal Omar Makkah. The hotel has commenced operations as part of the second phase of the city’s flagship Jabal Omar project, designed by Fosters + Partners architects.

130
130

More Trending

article thumbnail

James Barnett appointed General Manager at Deer Path Inn

eHotelier

Deer Path Inn proudly introduces James Barnett as the new general manager and innkeeper. Celebrating its 95th anniversary this year, Deer Path Inn is a point of pride for residents of Chicago's North Shore, and a haven for guests traveling from around the world. Barnett will lead the 57-room boutique property known for its traditional English innkeeping and highly personalized service.

130
130
article thumbnail

ROME -1

Mary Gostelow

From one difference to another. Windstar prides itself on being the cruise company that is 180° from the norm. Six Senses Rome is unique – OK, each Six Senses property is a one-off but this one is way off any template. Look at its entrance, above left It looks more like an extension of its neighbour, the Church of San Marcello al Corso, than a hotel.

52
article thumbnail

Michael Grieve appointed Chief Brand Officer at Jumeirah Group

eHotelier

Jumeirah Group, today announced the appointment of Michael Grieve as its new Chief Brand Officer, responsible for spearheading the evolution of the brand as part of its Mission 2030 strategy. Formerly Vice President Brand and Client for Gucci, leading brand, communications, events and client development across Europe, Middle East and African marketplaces, Grieve will join Jumeirah in April.

article thumbnail

Health-Conscious Approach: How to Integrate Health and Well-being Into the Hotel Experience

Are Morch

In a world where wellness has become paramount in all facets of life, it is not merely a fad but rather a need to include health and well-being in hotel stays. Hotels need to rethink their offers to cater to these changing needs as guests become more health-conscious. The difficulty? Doing this in a manner […] The post Health-Conscious Approach: How to Integrate Health and Well-being Into the Hotel Experience appeared first on Are Morch, Digital Transformation Coach.

article thumbnail

Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

article thumbnail

Choice Hotels named one of America’s Greatest Workplaces for Women 2024 by Newsweek

eHotelier

Choice Hotels International, Inc. has been named one of America's Greatest Workplaces for Women 2024 by Newsweek. The study ranked companies on input from over 142,000 female employees nationwide, included a pool of 848,000 company reviews and evaluated each company on metrics important to women in the workplace including compensation, work-life balance and proactive management on diversity.

130
130
article thumbnail

Data, Sustainability and Collaboration the Focus as UN Tourism returns to ITB Berlin

eHotelier

UN Tourism returned to ITB Berlin, bringing its new name and look to the leading travel trade fair and uniting the sector around its focus on sustainability, investments and collaboration.

article thumbnail

IDeaS Releases Portfolio Navigator – New Innovation in Multi-Property Revenue Management

eHotelier

IDeaS, a SAS company, the world’s leading provider of hospitality revenue management software and services, announced today the release of G3 RMS Portfolio Navigator, the next innovation in multi-property revenue management. Portfolio Navigator provides powerful automation to identify, prioritize, and act on the most important revenue-impacting decisions.

130
130