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Here's a look at why customer retention is so crucial for businesses and how to overcome the hurdles that companies in the hospitality industry encounter when trying to build customer loyalty.
In the ever-evolving hospitality industry landscape, the quest to deliver a memorable guest experience has become the cornerstone of success. As a consultant with years of experience in this dynamic sector, I’ve observed a pivotal shift towards integrating technology to enhance guest satisfaction. However, it’s crucial to distinguish between just delivering a memorable experience and delivering a positive, memorable experience, especially when deploying technology.
MGM Collection with Marriott Bonvoy, the brand created by two hospitality powerhouses, MGM Resorts International and Marriott International, opens up a world beyond the ordinary.
As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. Now, as the hospitality industry is back to business as usual, technology is finding a crucial role in optimizing operational efficiencies, including anything from streamlining the guest experience to helping with labor shortages.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Jumeirah Group, continues its regional and international expansion with the opening of its first hotel in the Kingdom of Saudi Arabia, Jumeirah Jabal Omar Makkah. The hotel has commenced operations as part of the second phase of the city’s flagship Jabal Omar project, designed by Fosters + Partners architects.
Guest satisfaction within food and beverage and culinary is intricately linked to the overall dining experience, encompassing elements such as food quality, service, ambiance, and the influence of social media. Positive online reviews and engaging content can heighten satisfaction, while negative feedback may tarnish a restaurant’s reputation. Upholding exemplary culinary standards and maintaining a strong online presence are pivotal in the intersection of food and beverage and culinary arts dep
Deer Path Inn proudly introduces James Barnett as the new general manager and innkeeper. Celebrating its 95th anniversary this year, Deer Path Inn is a point of pride for residents of Chicago's North Shore, and a haven for guests traveling from around the world. Barnett will lead the 57-room boutique property known for its traditional English innkeeping and highly personalized service.
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Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
Deer Path Inn proudly introduces James Barnett as the new general manager and innkeeper. Celebrating its 95th anniversary this year, Deer Path Inn is a point of pride for residents of Chicago's North Shore, and a haven for guests traveling from around the world. Barnett will lead the 57-room boutique property known for its traditional English innkeeping and highly personalized service.
From one difference to another. Windstar prides itself on being the cruise company that is 180° from the norm. Six Senses Rome is unique – OK, each Six Senses property is a one-off but this one is way off any template. Look at its entrance, above left It looks more like an extension of its neighbour, the Church of San Marcello al Corso, than a hotel.
Jumeirah Group, today announced the appointment of Michael Grieve as its new Chief Brand Officer, responsible for spearheading the evolution of the brand as part of its Mission 2030 strategy. Formerly Vice President Brand and Client for Gucci, leading brand, communications, events and client development across Europe, Middle East and African marketplaces, Grieve will join Jumeirah in April.
In a world where wellness has become paramount in all facets of life, it is not merely a fad but rather a need to include health and well-being in hotel stays. Hotels need to rethink their offers to cater to these changing needs as guests become more health-conscious. The difficulty? Doing this in a manner […] The post Health-Conscious Approach: How to Integrate Health and Well-being Into the Hotel Experience appeared first on Are Morch, Digital Transformation Coach.
Choice Hotels International, Inc. has been named one of America's Greatest Workplaces for Women 2024 by Newsweek. The study ranked companies on input from over 142,000 female employees nationwide, included a pool of 848,000 company reviews and evaluated each company on metrics important to women in the workplace including compensation, work-life balance and proactive management on diversity.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
UN Tourism returned to ITB Berlin, bringing its new name and look to the leading travel trade fair and uniting the sector around its focus on sustainability, investments and collaboration.
IDeaS, a SAS company, the world’s leading provider of hospitality revenue management software and services, announced today the release of G3 RMS Portfolio Navigator, the next innovation in multi-property revenue management. Portfolio Navigator provides powerful automation to identify, prioritize, and act on the most important revenue-impacting decisions.
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