Tue.Jun 18, 2024

article thumbnail

Train the trainer – the four stages of training

eHotelier

T&D is never ending and it needs to be implemented for all employees at all management levels and positions. It is best to follow this specific four-stage structure when implementing trainings.

Training 246
article thumbnail

Mews Community celebrates 2,000 members

MEWS

What is Mews Community? A quick rundown in case this is your first time hearing about Mews Community: Mews Community is an online forum for Mews users to ask and answer questions about the platform, share tips and tricks, and stay updated with all Mews news like new releases and special pilot schemes.

130
130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

APA Group and APA Hotel USA, Inc. make landmark acquisition of downtown Seattle Hotel

eHotelier

APA Hotel Co., Ltd. announced today that it completed the acquisition of the Hilton Seattle, Washington State, USA, through APA Hotel USA, Inc., a fully owned subsidiary of APA Hotel Co., Ltd. The property will remain under the management of Stonebridge Hospitality Management and will be rebranded immediately as Coast Seattle Downtown Hotel by APA. Details regarding the terms of the transaction have not been disclosed.

article thumbnail

Two sides of the same coin: GenAI and AI

SAS

“Generative AI is essentially just a subcategory of AI; it’s not that new algorithms have been invented.” Marinela Profi, AI Product Strategy Lead at SAS, says it up front and directly in her most recent podcast interview. “It takes a variety of data points, code, images and then, based on [.

137
137
article thumbnail

Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

article thumbnail

The Luxury Collection makes Its grand debut In Germany with the opening of Koenigshof, a luxury ollection hotel, Munich

eHotelier

The Luxury Collection, part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, today announces the highly anticipated opening of Koenigshof, a Luxury Collection Hotel, Munich. Situated in the heart of Munich’s historical “Stachus” Square, this property marks The Luxury Collection brand’s debut in Germany. Designed by internationally acclaimed architects Nieto Sobejano, the hotel captures the timeless sophistication and attitude of Munich with a new, contemporary design, which

130
130

More Trending

article thumbnail

Go Kondo appointed General Manager at The Ritz-Carlton, Bali

eHotelier

The Ritz-Carlton, Bali is pleased to welcome Go Kondo as the resort's new General Manager. With over 25 years of extensive experience in luxury hospitality spanning across Asia Pacific, Middle East and Europe, Go Kondo brings a wealth of knowledge and global experience to lead the Ladies and Gentlemen of The Ritz-Carlton, Bali.

130
130
article thumbnail

Can We Please Let Croissants Be Croissants?

EATER

Who cares if they stand on end! | Shutterstock The latest croissant trends too often result in dense, greasy pastry When New York City restaurant Lafayette sent me a box of their viral Supreme pastries last year, I felt like I had cheated. These were the pastries people had waited on line hours for (something I, having lived through the Cronut , refuse to do), clamoring for the admittedly beautiful rounds of pastry swirls topped with an evocative drip of ganache.

130
130
article thumbnail

David Stepetic appointed as General Manager at The Club at Hokuli’a

eHotelier

Hokuli’a, a premier 1,260-acre oceanfront residential community located on the stunning Kona Coast of Hawai’i Island, has announced the appointment of two key executives. David Stepetic has been appointed General Manager, and Duane Otte has been appointed Director of Golf. Both leaders join the Club at Hokuli’a following a successful year of real estate sales and exciting enhancements throughout the property, including updates to the 18-hole Jack Nicklaus Signature golf course with newly renovat

130
130
article thumbnail

Protect Your Guests from Summer Bed Bug Bites

Hotel Business

Bed bugs have a significant impact on people of all walks of life, from ruining family vacations to impacting European elections. This summer season has been especially troublesome for hotel managers looking to protect their reputations. Globally hotels are seeing an increase in bed bug activity, mostly fueled by the bugs “hitchhiking” around the world with increased ferocity.

Article 115
article thumbnail

Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

article thumbnail

Meyer Jabara Hotels offering IT services & support across its portfolio and beyond

eHotelier

Meyer Jabara Hotels (MJH) is invested in technology – so much so that the company is taking on the role of technology support, help desk, and implementation for its portfolio of 32 hotels plus any other properties needing IT assistance on a project basis. With the goal of enabling guests and staff to communicate at the speed of business or faster, the hotel owner and third-party manager will design, procure, install, certify, and monitor each property’s network infrastructure.

article thumbnail

The 24 Best Things to Eat at Universal Orlando Resort

EATER

Clogger Burger at Krusty Burger. Where to find butterbeer in the Wizarding World of Harry Potter, Krusty burgers in the Simpsons’ Springfield, and tonkatsu ramen in Minions Land, and more of Universal’s best meals Some cities specialize in a cuisine or a pizza style, but there’s a shocking variety of edible entertainment to be found at the parks, hotels, and downtown district comprising Universal Orlando Resort.

113
113
article thumbnail

Holiday Inn ranks #1 most trusted brand in travel and hospitality, welcomes a modern future

eHotelier

The Holiday Inn brand is not only one of the most iconic names in hospitality, but one of the world's largest and most recognized brands. According to Morning Consult Intelligence data, the Holiday Inn brand is also the most trusted travel and hospitality brand in the country.

130
130
article thumbnail

The Great Equalizer: Why Revenue Management Tech Is Now a Must-Have for Boutique Hotels

Lodging Magazine

Fair or not, the idea that advanced revenue management software is best suited for massive high-end resorts or properties that are operating under a big brand umbrella has been stubbornly persistent among hoteliers. While it’s true these types of hotel properties were relatively quick to embrace the value of revenue management technology, it’s well past time to put this lingering perception to rest.

Magazine 105
article thumbnail

Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

article thumbnail

SiteMinder and Cloudbeds partner to create new distribution and revenue opportunities for hotels

eHotelier

SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels, and Cloudbeds, the leading platform redefining the concept of PMS for the hospitality industry, have established a strategic partnership to expand connectivity between platforms and create new revenue capabilities for more than 60,000 hoteliers globally.

130
130
article thumbnail

Hilton San Antonio Hill Country completes renovation

Hotel Business

Hilton San Antonio Hill Country has completed an extensive renovation project. The newly updated 227-room hotel features more than 12,500 sq. ft. of flexible meeting space, an expansive garden courtyard with individual fire pits, three on-site dining outlets including a seasonal outdoor pool bar, a 24-hour fitness center, a large pantry market, lobby gift shop and grab-and-go coffee bar.

article thumbnail

What are organic bookings for hotels and how to increase them?

eHotelier

Hoteliers are always on the lookout for ways to increase bookings and attract more guests. However, one avenue that you may not be fully aware of is Google’s free organic booking links and how powerful they can be to help you raise the numbers.

Book 130
article thumbnail

Hilton expands Portugal footprint with two new hotels 

Hotel Management Network

Hilton has launched two new properties in Portugal, the DUO Hotel Lisbon, Curio Collection by Hilton, and DoubleTree by Hilton Lagoa Azores. The post Hilton expands Portugal footprint with two new hotels appeared first on Hotel Management Network.

105
105
article thumbnail

Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

article thumbnail

IRIS showcases latest mobile ordering & upselling capabilities at HITEC 24

eHotelier

RIS, a global leader in digital ordering and guest experience platforms for the hospitality industry, will be attending HITEC Charlotte this month to showcase their latest features (now available across its mobile ordering platform) and updates on client successes.

130
130
article thumbnail

Orchard Hotel Singapore deploys Aiello’s Voice AI technology 

Hotel Management Network

Orchard Hotel Singapore has deployed Aiello’s Voice artificial intelligence (AI) technology, Aiello Voice Assistant (AVA). The post Orchard Hotel Singapore deploys Aiello’s Voice AI technology appeared first on Hotel Management Network.

105
105
article thumbnail

Revenue Management from the Front Desk Manager Perspective

Revenue Hub

The Front Desk Manager in a hotel is pivotal in orchestrating the first and lasting impressions of guests, managing the reception team to ensure a seamless check-in and checkout process, handling reservations and addressing guest inquiries and concerns – always with the utmost professionalism. NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managi

article thumbnail

Overheard at the 2024 James Beard Awards

EATER

Gregory Gourdet shows off his medal at the 2024 James Beard Restaurant and Chef Awards. | Jeff Schear/Getty Images for James Beard Foundation Real-time reactions and deep thoughts from restaurateurs on the ground. A version of this post originally appeared on June 13, 2024, in Eater and Punch’s newsletter Pre Shift , a biweekly newsletter for the industry pro that sources first-person accounts from the bar and restaurant world.

Marketing 113
article thumbnail

Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.

article thumbnail

Cornell Nolan School of Hotel Administration Bestows 2024 Cornell Hospitality Icon and Innovators of the Industry Awards

Hospitality Net

The Cornell Peter and Stephanie Nolan School of Hotel Administration held its annual Icon & Innovators Award Reception on June 4th at The Gotham in New York City. Cornell alumnus Keith Barr ’92, IHG’s former chief executive officer, was the recipient of the 2024 Cornell Hospitality Icon of the Industry Award. Chef José Andrés and Rob Wilder, co-founders of World Central Kitchen and José Andrés Group, were the recipients of the 2024 Hospitality Innovators of the Industry Award.

98
article thumbnail

How Cognitive Biases Impact Hotel Revenue Management

Revenue Hub

Managing hotel revenue is key to business success and profitability. However, cognitive biases can lead to less-than-ideal decisions. Understanding these biases and their effects on revenue strategies is crucial for hotel managers who want to maximize their revenue. NB: This is an article from Catala Consulting Subscribe to our weekly newsletter and stay up to date This article looks at the different cognitive biases that can affect revenue managers and offers tips on how to reduce their impact.

article thumbnail

The EU Digital Markets Act (DMA) is changing Google Search, but not how hoteliers had hoped

Hospitality Net

In response to DMA regulations, Google introduced several significant changes to hotel search result pages in January. Our recent analysis reveals several concerning trends. Organic and unpaid traffic to hotel websites and booking revenue have fallen sharply while paid traffic and revenue have surged. As a result, direct distribution costs have become significantly more expensive for hotels in Europe and most probably for hotels advertising to a European clientele.

article thumbnail

Optimizing Your Booking Engine: Features That Drive Direct Bookings

STAAH

A robust booking engine is about more than just accepting reservations. It’s about enhancing the guest experience and boosting your revenue. With the ever-rising prevalence of online bookings, it is now more important than ever for hotels to ensure that their booking engine features are up to speed in order to ensure the smoothest booking process possible and avoid website abandonment.

Book 86
article thumbnail

How to Navigate Revenue and Expense Management: Competitive Insights for Financial Success

Speaker: Hilary Akhaabi, PhD - Founder, Chief Financial & Operations Officer at Go Africa Global

In the fast-paced world of corporate finance, staying ahead of the curve is crucial for sustainable growth and profitability. This exclusive webinar with leading expert Hilary Akhaabi, PhD, will teach you practical ways to navigate complex financial landscapes and enhance your company's revenue management capabilities. Whether you're aiming to refine your financial strategies or seeking innovative solutions to drive performance, this new session is for you!