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Shaping how well we execute service to our guests is a primary function of hotel and restaurant training. From the front of house to the back, and the first floor to the top floor, we support our teams on the path to guest experience and financial rewards.
“We will be the number one restaurant in the world.” That’s what restauranteur Will Guidara wrote on a cocktail napkin whilst sitting in a hotel bar after the prestigious World’s 50 Best Restaurants awards ceremony in 2010. That year, Guidara’s Eleven Madison Park in New York had placed last on the list. There was nothing to smile about and Guidara and chef Daniel Humm needed to do a lot of work to climb the ranks of the world’s most sought-after fine dining experiences.
Why every hotel should connect their PMS and CRM Let’s dive into how combining these two systems can help you get closer to your guests and boost your team’s productivity.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
IHG Hotels & Resorts, a global leader in hospitality, surpasses 200** open hotels in its Northern Europe market, with a number of IHG brands making debuts across four countries.
Nicholas Sparks’s recipe for chicken salad is pretty straightforward, except for the Splenda. | Bettina Makalintal A recent feature of the author in the “New York Times” revealed a chicken salad recipe with a shocking secret ingredient. So of course I had to try it. Earlier this week, the New York Times ’ real estate section published a feature on Nicholas Sparks , the author of hit novels The Notebook , A Walk to Remember , and Dear John , among others.
The American Hotel & Lodging Association (AHLA) today announced it has hired Steven Okuley as its new senior vice president for conferences and events.
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The American Hotel & Lodging Association (AHLA) today announced it has hired Steven Okuley as its new senior vice president for conferences and events.
Lille Allen/Eater A slice of cake and glass of Champagne are customary, but some places go the extra mile I love birthdays. It’s fun to get dressed up, go to a fancy restaurant, and await the pièce de résistance: a slice of cake with a glowing candle on top and, maybe, some singing. A flute of Champagne works, too. So when I took my partner to a well-loved (and pricey) restaurant in the heart of Los Angeles’s arts district for his birthday — a neighborhood known for some of the most sought-after
Premier, an end-to-end architecture, design, procurement, project management, and corporate engineering firm with specialization in hospitality, multi-family residential, student housing, adaptive reuse, and mixed-use development, is pleased to announce that Stephen Funk has been appointed as the firm's new Vice President of Architecture.
IHG Hotels & Resorts and the GBTA Foundation, the charitable arm of the Global Business Travel Association (GBTA), brought together some of travel’s biggest sustainability leaders yesterday during 2024 Climate Week NYC to spark dialogue about the decarbonization of business travel.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Living Hotels, the family-run brand with a portfolio of 18 apartment hotels offering individual spaces for working, has improved guest and staff experience through the digitalisation of operations and hotel management.
Dusit International, one of Thailand’s leading hotel and property development companies, has signed a strategic partnership agreement with Paljor Global Corp Private Limited, a leading Nepalese investment firm and luxury carpet manufacturer, to seek opportunities to introduce Dusit’s diverse offerings in Nepal and throughout South Asia.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Imagine walking into a hotel where everything just flows – from the warm welcome at the front desk to the little personalized touches that make your stay unforgettable. That’s the magic of great customer experience (CX) in the hospitality world! NB: This is an article from Chatlyn , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date These days, offering just a comfy bed isn’t enough.
Lille Allen/Eater Blueberry, cheese, and Liège waffles galore If you want to see how far we’ve progressed as a society, look no further than the rows of frozen waffles in the freezer aisle. Eggo once dominated this space to such a degree that its name was synonymous with it, but smaller and newer brands are staking their own claims with cheesy waffles that question why savory waffles hadn’t existed in the first place, gluten-free waffles with impressively bouncy texture, and even a waffle filled
In previous articles, we have analysed the 6 levels of the metasearch funnel and delved into the variables that determine the data of each funnel step or level. NB: This is an article from mirai , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date We have discussed these points generically, always referring to paid Google Hotel Ads.
The pandemic effectively increased sanitization awareness in the hospitality industry, with guests becoming more attuned to antivirus, antimicrobial, and hypoallergenic treatments and features in their lodging spaces. One example is air filtration. “People always knew that better air quality must be better for you, but they didn’t really understand filtration.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
For a new hotel opening, increasing awareness and driving traffic to the property’s website is critical. By leveraging Paid Search prospecting strategies, hotels can target potential guests based on their interests in the destination, attractions, and key selling features of the property, all while maintaining an efficient budget. NB: This is an article from Cogwheel Marketing , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date In this article, we’ll explore key p
Since its global launch in Milan in 2014, Moxy Hotels, a part of Marriott Bonvoy’s portfolio of over 30 brands, has provided experiences for the next generation of travelers with its industrial design, social spaces, and programming. As part of its 10th anniversary, the brand shared plans to reach the 100-hotel mark in its Europe region by the end of 2025, with the anticipated addition of 17 hotels, including market entries into Spain, Türkiye, and […] The post Moxy Hotels Hits 10-Year Mil
Most hospitality professionals put effort in optimizing their listings, but there is one element they often miss out on, their description. The time of passive listing descriptions is over, you need to make them more dynamic to push your listings to the top of the OTAs. NB: This is an article from Otamiser Subscribe to our weekly newsletter and stay up to date Today we are discussing the future of OTA descriptions and how you can leverage this knowledge.
Sage Hospitality Group , together with Norwood Development Group , have submitted a preliminary proposal to build a new Catbird Hotel in downtown Colorado Springs. The proposal envisions a new full-service, independent, extended-stay hotel, that will include 180-rooms, dining and meeting spaces. The hotel is the second in the Catbird brand, joining Catbird Hotel, Denver, which opened in 2021 in the RiNo neighborhood.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Highgate, an industry-leading hotel management, investment, technology, and development company, today announced the rebranding of four of its managed portfolio assets in Algarve, Portugal under the Marriott International umbrella. Each located within the Salgados Beach resort destination, the newly rebranded and co-located Westin Salgados Beach Resort, Algarve; The Residences at The Westin Salgados Beach Resort, Algarve; Algarve Marriott Salgados Golf Resort & Conference Center; and Marriott Re
The UK hotel industry enjoyed a good end to the summer with occupancy and average daily room rates up when compared with August last year, according to the RSM Hotels Tracker. The occupancy of UK hotels increased from 78.9% to 81.3% in August year-on-year, albeit still behind pre-pandemic levels of 83.3%. London occupancy reached 84.5%, up on 79.9% last year showing a 5% annual increase.
Nikki Beach Hospitality Group, the global luxury lifestyle company is thrilled to announce the grand reopening of Nikki Beach Dubai, one of the pioneering beach clubs in the region, originally opened in 2016. After an extensive renovation, the beach club is set to unveil its vibrant new look upon reopening on October 1st, 2024, and will follow with a grand reopening party on October 12th, from 11AM - 8PM.
Dakota Hotels has secured planning approval for a new 154-bedroom boutique hotel at Mix Manchester, the spot adjacent to the city’s airport. It will be the group’s second hotel in Manchester, complementing its city centre hotel on Ducie Street. According to Dakota, the hotel is expected to inject approximately £12m per year to the local economy and bring 150 jobs to the area.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Upon opening, Hotel Westland will anchor the RailSpur micro-district in Pioneer Square, a cultural hub where art, music, history, and community converge. Developed by Urban Villages, a leading real estate developer and environmental steward, and designed by The Miller Hull Partnership with interiors by Curioso, the hotel preserves the original 1907 brick and Douglas Fir timbers of the Manufacturers Exchange Building.
The Manor House, located within the historic Castle Combe in Wiltshire, has announced that its fine dining restaurant Bybrook has been awarded 4 AA Rosettes for Culinary Excellence. Bybrook is a fine dining restaurant serving a choice of inventive menus designed by executive chef, Robert Potter. Prior to being awarded four AA Rosettes, the restaurant received its first Michelin star in 2017.
Sentral, the leading full-building residential hospitality operator, has been named the management company for Ten310, a new boutique living concept developed by a California Landmark Group (CLG) affiliate. Designed by Abramson Architects, the 94-unit building will offer amenities including a speakeasy, rooftop pool and lounge spaces, valet parking, fitness center, and daily breakfast for residents.
TROO Hospitality has been appointed to manage the four-star Billesley Manor Hotel and Spa, its second property in Stratford-upon-Avon. Set in 11 acres of woodland, the Grade II listed building features 71 bedrooms across the original manor house and the neighbouring Cedar Barns, which features a number of modern contemporary rooms. Other amenities include The Stuart Restaurant, which serves an a la carte menu, afternoon tea and sunday lunch, as well as a new health club and spa which is open
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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