Tue.Apr 16, 2024

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The 3 types and the implementation of training and development

eHotelier

There is a big need of constant training and development because the hospitality industry is evolving, therefore the employees need to be evolved too. Visionary leaders are the ones that usually initiate and follow up the implementation of these three types of training in order to achieve the company’s vision and values.

Training 278
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Understanding Hotel Occupancy Report

Soft Inn

In the world of managing hotels, one tool is essential which is the occupancy report. It helps you to see how well your hotel is doing and guides you in making smart decisions, especially when there is a lot of competition. In this article, I will talk about why occupancy reports are so important, explain the important numbers in them, and share some ideas to get more guests to stay at your hotel, so you can keep being successful even as things change in the hotel industry.

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What is a channel manager and why is it important?

MEWS

What is a channel manager for hotels? A hotel channel manager is a tool designed to help hotel owners effectively manage customer data, online inventory, and price rates. It enables hotels to update their information across multiple platforms simultaneously, providing a streamlined and user-friendly way to keep potential guests informed and make educated decisions in real time.

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Vibe Hotel Melbourne transforms level 22 suites into rooftop bar

eHotelier

In a city known for its ubiquitous wine and cocktail bars, Fleet stands tall – not only as the tallest rooftop bar on Melbourne’s Flinders’ Street - but as one of a handful of venues leading the modern-day rum renaissance.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Amex increases restaurant grant program

Hospitality Magazine

American Express has announced the expansion of its Backing International Small Restaurants grant program, with all foodservice venues in Melbourne now eligible, as well as those in Sydney. The program covers all food service venues, so pubs and bars with food service can apply for the grants as well as restaurants and cafés. Run in partnership with the International Downtown Association (IDA) Foundation and supported by Mainstreet Australia, small food service venue owners are invited to apply

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For Dave Arnold, No Ordinary Gin & Tonic Will Suffice

EATER

The science-minded bartender found bubbly, crystalline perfection via force carbonation, distillation, clarification and more. (Don’t worry, he has an easy recipe, too.

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George Georgousis appointed General Manager at Grace Hotel, Auberge Resorts Collection

eHotelier

Auberge Resorts Collection is delighted to announce the appointment of George Georgousis as General Manager of Grace Hotel, Auberge Resorts Collection, the brand’s first European property located on the Greek island of Santorini.

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Customer ‘Listening’ Is Broken. Here’s How to Fix It.

Modern Restaurant Management

A friend tells you a restaurant has bad service and gave her food poisoning. Would you still go? But what if that “friend” is actually just someone leaving a review on Yelp? For today’s always-online consumers, it’s all the same. Reviews matter. Ninety-four percent of diners base their decisions on online reviews, and businesses who respond are seen as nearly two times more trustworthy than businesses who don’t.

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Grant Hart appointed Director of Sales at Fenway Hotel in Dunedin

eHotelier

Mainsail Lodging & Development is thrilled to announce the promotion of Grant Hart to Director of Sales at the company's historic Fenway Hotel in Dunedin, Florida. As Fenway's Director of Sales, Hart will handle training and supervision of the sales and event planning team to generate and execute meeting business in the corporate, government, sports, and social market segments.

Training 130
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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Medellín’s Cafes and Farms Are Taking Back Colombian Coffee

EATER

Medellín’s bounty of coffee beans. | Pergamino After decades of exporting the best coffee, Medellín’s local brands and cafe owners are turning residents on to the world-renowned specialty beans in their backyard and paying it forward to farmers “En casa del herrero, azadón de palo.” In the blacksmith’s house, a wooden hoe. This popular saying in Colombia (which mirrors sayings elsewhere like “the shoemaker’s child always goes barefoot”) references the way specialists often forget to share their

Training 122
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Principal Real Estate closes exclusive Rome hotel investment opportunity

eHotelier

Principal Real Estate, the dedicated real estate investment team of Principal Asset Management, has partnered with GWM’s Italian Real Estate Special Situations (IRESS) II fund, through the acquisition of a stake in the Rome Cavour Hotel complex on behalf of a Separate Account Mandate. The complex, situated in the centre of the city, is attractively located close to iconic tourist attractions, including the Forum and the Colosseum, which are within 500m of the property.

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The Great Matzo Taste Test

EATER

Sophia Pappas Sometimes it’s not about finding the best, but the least bad While there’s a lot to love about Passover — personally, I’m here for the plagues and the charoset — matzo is generally excluded from the list of reasons to look forward to the holiday. The unleavened bread, which is consumed during the seven (or eight ) days of Passover in commemoration of the Israelites’ exodus from Egypt, has the flavor and texture of the affliction it’s meant to evoke.

Marketing 122
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Radisson Hotel Group leads growth in Q1 2024 with focus on APAC and new markets

eHotelier

At this year’s International Hospitality Investment Forum (IHIF), Radisson Hotel Group announced its latest development update and continued growth strategy across the Group’s diverse portfolio of 10 leading brands. The Group’s current portfolio consists of more than 1,340 properties in 95+ countries, including Radisson Blu, the largest upper upscale brand in Europe for the 12th consecutive year, and Radisson, the fastest growing upscale brand in the industry in EMEA and South East Asia.

Marketing 130
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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Choice chooses Toast for two upscale brands

Hotel Business

Toast , the digital technology platform built for restaurants, has collaborated with Choice Hotels International to make its Toast for Hotel Restaurants technology a brand standard for two of Choice’s upscale brands, Cambria Hotels and Radisson. Cambria and Radisson will implement Toast technology as a brand standard by summer 2025 for Cambria and by the beginning of 2026 for Radisson properties.

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GDS bookings rise for independent and boutique accommodation

eHotelier

The Global Distribution System (GDS) is continuing to perform for independent accommodation providers with reservations up 34.5% in the past year and up 4.2% on 2019 pre-pandemic levels, according to HotelREZ Hotels & Resorts’ Independent Accommodation Insights Report published today.

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The 26 Essential Restaurants in Medellín, Colombia

EATER

Dishes at Sambombi Bistro Local. | Pamela Angel Pork jowl arepas and killer flan at an influential modern bistro, crab-stuffed pasta at a decades-old favorite, empanadas with shots of aguardiente at an old hacienda, and more of Medellín’s best meals There was a time when Paisas, people from northwest Colombia, had a reputation for conservative palates; outsiders assumed they ate only beans, rice, and meat.

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Cendyn boosts hoteliers’ search advertising campaigns with new Google integration

eHotelier

Cendyn, a global integrated hotel technology and services company, has announced the integration of its popular Digital Marketing Platform (DMP) with Google Search Ads.

Marketing 130
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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Enhancing Hospitality Excellence: The Vital Role of Device Monitoring

Lodging Magazine

In the dynamic world of the hospitality industry, where customer satisfaction reigns supreme, every detail counts. From the moment a guest steps foot into a hotel lobby to the final farewell at check-out, every interaction and service provided must be seamless and efficient. In this digital age, where technology is deeply integrated into every aspect of our lives, device monitoring emerges as a crucial tool for maintaining the highest standards of operational efficiency, sustainability, and [

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Nonius Voice: Expanding the Reach of Our Cloud-Native Voice Solution to 11 Countries

eHotelier

A step forward in driving Efficiency and Sustainability in Hospitality through Global Expansion of our Voice offer.

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Three tips to help hotels impress guests through innovation

Hotel Business

Upgrading your property’s entertainment technology can feel like an overwhelming and expensive task. But imagine an upgrade that doesn’t just entertain—it supports staff, delights guests, and drives loyalty. Elevate your property with these quick tips. Deliver an experience that builds valuable guest loyalty Today’s guests expect more from their in-room entertainment.

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IHG Hotels & Resorts continues regional growth with Holiday Inn & Suites signing on Queensland’s stunning Sunshine Coast

Hospitality Net

IHG Hotels & Resorts (IHG) is delighted to announce the signing of the second Holiday Inn & Suites in Australasia, partnering for the first time with Felix Capital to open Holiday Inn & Suites Caloundra Sunshine Coast in early 2028.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Surge in international arrivals sees Vietnamese hotels booked further ahead by 70%: SiteMinder

SiteMinder

New data from SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels, reveals a 70% rise in the average booking lead time for hotels in Vietnam, following a sharp rise in international arrivals in 2023. The rise – which saw travellers book their stays, on average, 32 days ahead of check-in compared to 19 days in the prior year – is the result of changing booking behaviours among travellers and far surpasses the 20% rise averaged in hotel markets

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Cycas Hospitality Expands Into Ireland

Hospitality Net

Cycas Hospitality’s growth continues into 2024 following their landmark appointment to manage The Ormond Hotel in Dublin on behalf of the Ormond Group, a leading hospitality group from Southeast Asia. This will be Cycas Hospitality’s first property in Ireland and marks another significant step in their pan-European expansion.

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How to Effectively Use Hotel Email Marketing in 2024

Revenue Hub

You send dozens or hundreds of emails to guests every day. You check your open rates, CTR and even unsubscribe rate and see that things are not going as good as they were before. Is there anything you could be doing differently? NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Perhaps the answer is yes. Email marketing for hotels has changed.

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ASSA ABLOY acquires Axxess Industries

Hospitality Net

ASSA ABLOY Global Solutions is announcing the acquisition of Axxess Industries Inc., a renowned innovator of electronics and smart technologies engineered for the needs of hotel and residential environments. Axxess’ solutions will be offered alongside the offerings of Vingcard, the main brand for ASSA ABLOY Global Solutions’ business area Hospitality, promoting wider access to the latest in enhanced security, guest convenience and cost-saving efficiency.

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Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.