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There is a big need of constant training and development because the hospitality industry is evolving, therefore the employees need to be evolved too. Visionary leaders are the ones that usually initiate and follow up the implementation of these three types of training in order to achieve the company’s vision and values.
In the world of managing hotels, one tool is essential which is the occupancy report. It helps you to see how well your hotel is doing and guides you in making smart decisions, especially when there is a lot of competition. In this article, I will talk about why occupancy reports are so important, explain the important numbers in them, and share some ideas to get more guests to stay at your hotel, so you can keep being successful even as things change in the hotel industry.
The science-minded bartender found bubbly, crystalline perfection via force carbonation, distillation, clarification and more. (Don’t worry, he has an easy recipe, too.
What is a channel manager for hotels? A hotel channel manager is a tool designed to help hotel owners effectively manage customer data, online inventory, and price rates. It enables hotels to update their information across multiple platforms simultaneously, providing a streamlined and user-friendly way to keep potential guests informed and make educated decisions in real time.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Medellín’s bounty of coffee beans. | Pergamino After decades of exporting the best coffee, Medellín’s local brands and cafe owners are turning residents on to the world-renowned specialty beans in their backyard and paying it forward to farmers “En casa del herrero, azadón de palo.” In the blacksmith’s house, a wooden hoe. This popular saying in Colombia (which mirrors sayings elsewhere like “the shoemaker’s child always goes barefoot”) references the way specialists often forget to share their
In a city known for its ubiquitous wine and cocktail bars, Fleet stands tall – not only as the tallest rooftop bar on Melbourne’s Flinders’ Street - but as one of a handful of venues leading the modern-day rum renaissance.
American Express has announced the expansion of its Backing International Small Restaurants grant program, with all foodservice venues in Melbourne now eligible, as well as those in Sydney. The program covers all food service venues, so pubs and bars with food service can apply for the grants as well as restaurants and cafés. Run in partnership with the International Downtown Association (IDA) Foundation and supported by Mainstreet Australia, small food service venue owners are invited to apply
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American Express has announced the expansion of its Backing International Small Restaurants grant program, with all foodservice venues in Melbourne now eligible, as well as those in Sydney. The program covers all food service venues, so pubs and bars with food service can apply for the grants as well as restaurants and cafés. Run in partnership with the International Downtown Association (IDA) Foundation and supported by Mainstreet Australia, small food service venue owners are invited to apply
IHG Hotels & Resorts (IHG) continues the growth of its newest midscale conversion brand Garner hotels, which is now available across IHG’s Europe, Middle East, Asia & Africa (EMEAA) region. This marks another milestone towards Garner reaching its goal of more than 500 hotels in the next 10 years, and 1,000 hotels over the next 20 years.
Sophia Pappas Sometimes it’s not about finding the best, but the least bad While there’s a lot to love about Passover — personally, I’m here for the plagues and the charoset — matzo is generally excluded from the list of reasons to look forward to the holiday. The unleavened bread, which is consumed during the seven (or eight ) days of Passover in commemoration of the Israelites’ exodus from Egypt, has the flavor and texture of the affliction it’s meant to evoke.
Auberge Resorts Collection is delighted to announce the appointment of George Georgousis as General Manager of Grace Hotel, Auberge Resorts Collection, the brand’s first European property located on the Greek island of Santorini.
Dishes at Sambombi Bistro Local. | Pamela Angel Pork jowl arepas and killer flan at an influential modern bistro, crab-stuffed pasta at a decades-old favorite, empanadas with shots of aguardiente at an old hacienda, and more of Medellín’s best meals There was a time when Paisas, people from northwest Colombia, had a reputation for conservative palates; outsiders assumed they ate only beans, rice, and meat.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Mainsail Lodging & Development is thrilled to announce the promotion of Grant Hart to Director of Sales at the company's historic Fenway Hotel in Dunedin, Florida. As Fenway's Director of Sales, Hart will handle training and supervision of the sales and event planning team to generate and execute meeting business in the corporate, government, sports, and social market segments.
Toast , the digital technology platform built for restaurants, has collaborated with Choice Hotels International to make its Toast for Hotel Restaurants technology a brand standard for two of Choice’s upscale brands, Cambria Hotels and Radisson. Cambria and Radisson will implement Toast technology as a brand standard by summer 2025 for Cambria and by the beginning of 2026 for Radisson properties.
Principal Real Estate, the dedicated real estate investment team of Principal Asset Management, has partnered with GWM’s Italian Real Estate Special Situations (IRESS) II fund, through the acquisition of a stake in the Rome Cavour Hotel complex on behalf of a Separate Account Mandate. The complex, situated in the centre of the city, is attractively located close to iconic tourist attractions, including the Forum and the Colosseum, which are within 500m of the property.
Cycas Hospitality’s growth continues into 2024 following their landmark appointment to manage The Ormond Hotel in Dublin on behalf of the Ormond Group, a leading hospitality group from Southeast Asia. This will be Cycas Hospitality’s first property in Ireland and marks another significant step in their pan-European expansion.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
At this year’s International Hospitality Investment Forum (IHIF), Radisson Hotel Group announced its latest development update and continued growth strategy across the Group’s diverse portfolio of 10 leading brands. The Group’s current portfolio consists of more than 1,340 properties in 95+ countries, including Radisson Blu, the largest upper upscale brand in Europe for the 12th consecutive year, and Radisson, the fastest growing upscale brand in the industry in EMEA and South East Asia.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Cendyn, a global integrated hotel technology and services company, has announced the integration of its popular Digital Marketing Platform (DMP) with Google Search Ads.
In the dynamic world of the hospitality industry, where customer satisfaction reigns supreme, every detail counts. From the moment a guest steps foot into a hotel lobby to the final farewell at check-out, every interaction and service provided must be seamless and efficient. In this digital age, where technology is deeply integrated into every aspect of our lives, device monitoring emerges as a crucial tool for maintaining the highest standards of operational efficiency, sustainability, and [
The Global Distribution System (GDS) is continuing to perform for independent accommodation providers with reservations up 34.5% in the past year and up 4.2% on 2019 pre-pandemic levels, according to HotelREZ Hotels & Resorts’ Independent Accommodation Insights Report published today.
A friend tells you a restaurant has bad service and gave her food poisoning. Would you still go? But what if that “friend” is actually just someone leaving a review on Yelp? For today’s always-online consumers, it’s all the same. Reviews matter. Ninety-four percent of diners base their decisions on online reviews, and businesses who respond are seen as nearly two times more trustworthy than businesses who don’t.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
You send dozens or hundreds of emails to guests every day. You check your open rates, CTR and even unsubscribe rate and see that things are not going as good as they were before. Is there anything you could be doing differently? NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Perhaps the answer is yes. Email marketing for hotels has changed.
In the ever-evolving hospitality industry, staying competitive demands more than just offering great accommodations and service. Hoteliers need to employ smart strategies to optimize revenue and profitability. One of the most powerful tools in their arsenal is a robust Revenue Management Solution (RMS). However, with numerous options available, choosing the right RMS can be daunting.
Effective data management in hospitality transcends mere collection; it requires transforming unstructured guest data into structured, actionable insights. This article explores the imperative role of structured guest data in enhancing marketing strategies, improving operational efficiencies, and elevating guest experiences, ultimately driving increased revenue for hospitality businesses.
IHG Hotels & Resorts (IHG) is delighted to announce the signing of the second Holiday Inn & Suites in Australasia, partnering for the first time with Felix Capital to open Holiday Inn & Suites Caloundra Sunshine Coast in early 2028.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Upgrading your property’s entertainment technology can feel like an overwhelming and expensive task. But imagine an upgrade that doesn’t just entertain—it supports staff, delights guests, and drives loyalty. Elevate your property with these quick tips. Deliver an experience that builds valuable guest loyalty Today’s guests expect more from their in-room entertainment.
ASSA ABLOY Global Solutions is announcing the acquisition of Axxess Industries Inc., a renowned innovator of electronics and smart technologies engineered for the needs of hotel and residential environments. Axxess’ solutions will be offered alongside the offerings of Vingcard, the main brand for ASSA ABLOY Global Solutions’ business area Hospitality, promoting wider access to the latest in enhanced security, guest convenience and cost-saving efficiency.
New data from SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels, reveals a 70% rise in the average booking lead time for hotels in Vietnam, following a sharp rise in international arrivals in 2023. The rise – which saw travellers book their stays, on average, 32 days ahead of check-in compared to 19 days in the prior year – is the result of changing booking behaviours among travellers and far surpasses the 20% rise averaged in hotel markets
As the hotel technology landscape rapidly evolves, the rise of Artificial Intelligence (AI) stands out as a beacon guiding us toward a more efficient, engaging future. As we navigate the realities of rising wages and the scarcity of skilled labor, my enthusiasm for AI’s potential within our industry is driven not just by professional curiosity but by a calculated optimism for its profound impact on our operations and, by extension, our bottom line and the guest experience.
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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