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The beginning of a new year always presents the perfect opportunity to debate which trends faded and which came to fruition over the course of the past year, while looking ahead to identify new ones that are underfoot. This reflection is all the more relevant given that the hospitality industry is highly dynamic, as it swiftly adapts to shifting consumer trends, technological advances and socio-economic changes.
Without understanding which guest segments are most profitable, hotels target the wrong audiences, misallocate their marketing budgets, and miss critical opportunities to boost revenue and profit. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date We explore why robust segmentation is essential for maximizing profitability, examine key segmentation criteria, and outline practical strategies to enhance data quality.
AI represents a myriad of tools that can be deployed iteratively to attain operational improvements to all stages of the guest journey, from better merchandising of experiences at the booking or prearrival phases through to onsite facility management and post-stay loyalty.
In the world of guest satisfaction, words carry immense power. Every guest review, no matter if its glowing with praise or filled with constructive criticism, is an opportunity for hotels to communicate their love language: thoughtful, personalized responses that show guests they are valued. NB: This is an article from Travel Media Group Subscribe to our weekly newsletter and stay up to date Just like in any meaningful relationship, communication is key to fostering trust and loyalty.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
InterContinental Hotels Group (IHG Hotels & Resorts) reported global RevPAR increased 3% for full-year 2024 vs. 2023, with a year-over-year increase of 4.6% for the fourth quarter. RevPAR for the Americas was up 2.5% for the year (up 4.6% in Q4), with U.S. RevPAR up 1.7% for the year, accelerating from 0.6% in the first half to 2.6% in the second half.
InterContinental Hotels Group PLC (IHG) has acquired from Ruby SARL the Ruby brand and related intellectual property for initial purchase consideration of 110.5m (~$116m1). Ruby is a premium urban lifestyle brand for modern travellers in must-visit city destinations and provides hotel owners with space-efficient designs and an attractive, flexible concept that IHG expects to rapidly expand globally.
What are the benefits of American hotel lodging certifications for professionals in the hospitality industry? First, Id like to congratulate the new president of AHLA, Rosanna Maietta. Her leadership marks an exciting chapter for the organization, and I look forward to working to support Rosanna and the association in continuing to advance the hospitality industry.
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What are the benefits of American hotel lodging certifications for professionals in the hospitality industry? First, Id like to congratulate the new president of AHLA, Rosanna Maietta. Her leadership marks an exciting chapter for the organization, and I look forward to working to support Rosanna and the association in continuing to advance the hospitality industry.
Holiday Inn Resort Bintan Lagoi Beach, part of IHG Hotels & Resorts officially debuts today, welcoming families, business travellers, and corporate groups to a fresh and modern retreat set against Bintans picturesque coastline. As one of the most recognised hotel brands in the world, Holiday Inn has long been committed to providing quality, consistency, and authentic experiences for every traveller.
Extended Stay America has opened the Extended Stay America Premier Suites Bradenton. It is the brand’s 20th hotel in Florida. Opening the Extended Stay America Premier Suites Bradenton is an important step in our commitment to expanding our footprint in high extended-stay demand markets, said Mark Williams, managing director, franchise development, Extended Stay America.
What is a hotel reviewer? At its core, a hotel reviewer is someone who stays at a hotel to provide an honest, unbiased evaluation of their experience. From the moment you check in to the time you check out, a hotel reviewer assesses everything from the quality of service to the cleanliness of the room, the comfort of the amenities, and even the location's appeal.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
VisitEngland has today Wednesday 12 February launched its Tourism Superstar 2025 competition with the public encouraged to get involved and cast their vote.
AAHOA has promoted Geetika Rana EVP, membership & events, and Dennis Smith to EVP, business development. “Congratulations to Geetika and Dennis on their well-deserved promotions,” said Laura Lee Blake, president/CEO, AAHOA. “Geetika’s extensive experience with our members and events, combined with Dennis’s expertise in building strategic partnerships, will significantly enhance AAHOA’s ability to meet the evolving needs of our members.
CHARLOTTE, North CarolinaExtended Stay America announced the opening of the Extended Stay America Premier Suites Bradenton. This is the latest development in Extended Stay America Premier Suites continued growth and its 20th Floridian property. Over the past year, Extended Stay America has doubled the number of franchise owners across its family of brands.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Imagine this, a couple books a weekend stay, and instead of a generic confirmation from the hotel, they receive a tip about a hidden sunset spot or a breakfast-in-bed option.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Laura Camerer, senior manager of Culinary, Supply Chain & Facilities at Protein Bar & Kitchen, discusses the rise of flexible eating and global flavors as well as the importance of strategic sourcing and the future of better-for-you dining.
Consider the last time you set out to plan your next holiday. Did you find it easy to make a quick decision on where to go, which airline and hotel to choose, which experiences to pick or restaurants to dine at? Chances are you didnt. And youre not alone.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
The St. Regis Bal Harbour Resort, a Forbes Five-Star and AAA Five Diamond property for thirteen consecutive years, proudly announces the appointment of Carlo Javakhia as General Manager.
The rise of digital banking, driven by tech-savvy consumers, has permanently transformed the financial services landscape. Both individuals and businesses now demand seamless, user-friendly experiences, to manage their finances effortlessly across multiple platforms. Generational shifts in expectations Younger generations, including Gen Z and Millennials, have distinct financial expectations compared to [.
Chatham Bars Inn, the iconic Forbes Travel Guide Five-Star hotel on Cape Cod, is pleased to announce the appointment of Claudio Togo as Managing Director.
Increasingly, influencer marketing is not just about visibility: its about direct revenue impact. As hotels face rising customer acquisition costs, influencer partnerships are evolving from pure brand awareness plays into performance-driven marketing campaigns. NB: This is an article from Curacity Subscribe to our weekly newsletter and stay up to date Hotels that shift their thinking of influencers as content creators to revenue-driving experience leaders will gain market share by inspiring the
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
UN Tourism and the European Accessibility Resource Centre (AccessibleEU) have joined accessible tourism champions to advance policies, standards, incentives, skills and business strategies, making inclusion a reality for millions of people.
The transition from Universal Analytics (UA) to Google Analytics 4 (GA4) has introduced enhanced data integration and tracking capabilities, providing hotels with more detailed insights into user behavior. NB: This is an article from Travelboom Subscribe to our weekly newsletter and stay up to date While core metrics like users, sessions, and pageviews remain, GA4s advanced event-tracking features deliver a deeper understanding of customer interactions across your website, customer relationship
Hotel interior design is the heartbeat of your propertys appeal. Its the first handshake with guests, the silent promise of your brand, and the stage for every experience you deliver. A well-designed space doesnt just turn headsit draws the right crowd, showcases your amenities, and sets you apart in a fiercely competitive industry. But heres the kicker: its not just about aesthetics.
Enseo has appointed David Goldstone as president, hospitality. He will help execute Enseos vision and strategic direction as the company continues to offer customer-centric solutions for hospitality, including interactive guestroom entertainment, managed WiFi, smart room controls and employee safety devices. The addition of David to the team is an especially exciting development for Enseo and our customers alike, said Brian Gurley, CEO of Enseo.
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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