Mon.Aug 05, 2024

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How AI chatbots can revolutionize hotel bookings

eHotelier

The future of hotel bookings is not just about being online; it’s about being intelligently and engagingly present, guiding each visitor towards becoming a guest.

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Increased spirits tax hits industry hard

Hospitality Magazine

The spirits tax in Australia has now risen to $103.89, making it the world’s third highest as consumers and businesses struggle in the midst of the cost-of-living crisis. The tax has risen by more than 20 per cent since the onset of the pandemic and has been increased 75 times since Paul Keating introduced automatic indexation in his first Budget as Treasurer in 1983.

Pricing 246
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Best Practices for Handling a Data Breach

Modern Restaurant Management

A former employee filed a class-action lawsuit against Panera, following a data breach earlier this year. The suit claims that Panera is to blame for the breach, which exposed employees’ personal information, including Social Security numbers. Panera contacted affected employees and is providing a one-year membership in a program that provides credit monitoring, identity detection and resolution of identity theft.

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Record $15.3 million in penalties for ex-sushi operators

Hospitality Magazine

The Fair Work Ombudsman has secured record penalties against the former operators of several Sushi Bay outlets in New South Wales, Darwin, and Canberra. Ex-operator Yi Jeong ‘Rebecca’ Shin is the sole owner and director of Sushi Bay Pty Ltd (in liq), Sushi Bay ACT Pty Ltd (in liq), Auskobay Pty Ltd (in liq), and Auskoja Pty Ltd (in liq), which is where the contraventions took place. 163 staff were deliberately underpaid more than $650,000, many of whom were Korean nationals on studen

Pricing 246
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Club InterContinental officially opens at InterContinental Auckland

eHotelier

InterContinental Auckland, part of the IHG Hotels & Resorts Luxury and Lifestyle portfolio, is delighted to announce the highly anticipated opening of Club InterContinental.

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More Trending

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The Placencia Resort in Belize joins the Hyatt Portfolio

eHotelier

Hyatt Hotels Corporation in collaboration with Maya Rio Development announced today plans for the first Hyatt-branded hotel in Belize with The Placencia Resort, which is entering the Hyatt portfolio as an affiliated hotel before joining the Destination by Hyatt brand and World of Hyatt loyalty program late next year.

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Trader House snaps up Crossley St site in Melbourne

Hospitality Magazine

Andrew McConnell and Jo McGann’s Trader House group has secured the lease of one of Melbourne’s most iconic restaurant sites. 25 Crossley Street has a long history as a decorated culinary location, with the Pellegrini brothers Leo and Vildo opening Tavola Freddo Cantina in 1954 before selling the business to Nino Pangrazio and the late Sisto Malaspina in 1974.

Magazine 130
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Paul Kearney named Senior Vice President, Technology at Virtuoso

eHotelier

Virtuoso®, the global leader in luxury and experiential travel, has announced a new addition to its Senior Leadership Team, naming Paul Kearney as Senior Vice President, Technology, along with a focused realignment in senior leadership for its Digital, Network and Events Product divisions.

Events 130
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Exclusive: Hubert’s Luke Davenport joins Franca as head chef

Hospitality Magazine

Sydney fine diner Franca has secured a new head chef, with the culinary talent joining after time in the kitchens of Restaurant Hubert, The Ledbury, and even Noma. Luke Davenport has a decorated culinary CV, with the chef gaining his stripes in Canada at the Alo group before joining The Ledbury in London to work alongside our very own Brett Graham. “[it was] my first Michelin-starred experience, says Davenport. “…Challenging yet immensely rewarding.

Magazine 100
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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Auberge unveils exclusive concert series with Mercedes-Benz, debuting this Fall

eHotelier

Auberge Resorts Collection, the award-winning portfolio of one-of-a-kind luxury hotels, resorts and residences, introduces The Auberge Resorts Collection Concert Series Presented by Mercedes-Benz, an exclusive series of live performances at Auberge properties with well-known artists including Kate Hudson, Maren Morris and LeAnn Rimes.

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Five Ways to Boost Restaurant Revenue with Data-Driven Insights During NYC Restaurant Week

Modern Restaurant Management

NYC Restaurant Week, taking place from July 22 through mid-August, is a golden opportunity for restaurants to maximize revenue and showcase their culinary prowess. This summer event draws in both locals and tourists, making it a peak time for the city’s dining establishments. With over 600 participating restaurants, the event is a major attraction, bringing in thousands of diners eager to experience the city’s diverse culinary offerings.

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CapitaLand Ascott Trust is the first lodging trust to secure OCBC 1.5°C loan

eHotelier

The performance targets for the S$165 million sustainability-linked facility are aligned with greenhouse-gas emissions reduction targets validated by the Science Based Targets initiative.

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No One Can Agree on Portland’s Iconic Dish

EATER

The iconoclasm that has defined the city since its founding precludes the social alignment required for any one hot dog or hamburger to bear its name

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Laurent Garrido appointed General Manager at InterContinental Marseille – Hotel Dieu

eHotelier

Since Monday, July 15, Mr. Laurent Garrido has been serving as the General Manager at the InterContinental Marseille - Hotel Dieu.

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Future Trends in Boutique Hotels

Hospitality Net

As the boutique hotel industry continues to evolve, staying ahead of emerging trends is crucial for maintaining a competitive edge. At the upcoming Boutique Hotel Owners Conference, taking place on September 16-17, industry leaders will share their perspectives on the future trends shaping boutique hotels. Here are insights and advice from four of the conference speakers: Tara Medina, Kimberly Walker, Deborah O’Donnell, and Alexandra Walterspiel.

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Nonius and Axis Hotels reinforce partnership

eHotelier

As a valued client of Nonius since 2008, Axis Hotels Group has once again contracted Nonius to provide their latest hotel with guest communication and multimedia solutions.

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Can Florida’s Orange Growers Survive Another Hurricane Season?

EATER

Farmers across the state of Florida are bracing as intensifying hurricanes, and the rising temperatures that strengthen them, continue to threaten future harvests. | Dhiraj Singh/Bloomberg via Getty Images A perfect storm of hurricanes, diseases, and water scarcity threatens to wipe out the state’s famed citrus industry This story was originally published by Grist.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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IHG Partners With NGO Action Against Hunger to Combat Food Insecurity

Lodging Magazine

LONDON—IHG Hotels & Resorts announced a multi-year partnership with global NGO Action Against Hunger in support of its work to combat food insecurity and hunger for millions of people around the world. It’s estimated that one in three people globally are uncertain where their next meal is coming from, due to poverty, conflict, inefficient food systems, and climate change.

Magazine 105
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First dual-branded property in Annapolis, MD, opens

Hotel Business

Hotel management company Colwen Hotels and Marriott International have opened a dual-branded hotel in Annapolis, MD: Residence Inn Annapolis and Fairfield Inn & Suites Annapolis. The four-story property offers two accommodation types and features an integrated reception desk, lobby, 24/7 market, business center, meeting room, fitness facility, guest laundry, complimentary breakfast, bar and lounge, outdoor patio, dog park and free, enhanced WiFi.

Marketing 104
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Getting an Upgrade: Wyndham Taps Strickland as Chief Commercial Officer to Help Usher in New Tech Era

Lodging Magazine

With an overarching goal of “building on the consumerization of IT,” Wyndham Hotels & Resorts recently tapped company veteran Scott Strickland as its new chief commercial officer, forging a unified commercial strategy designed to bring all 25 of its brands together. In his previous role as chief information officer, Strickland managed and deployed the company’s $275 million investment in technology, digital, and franchisee opt-in services over the course of the past five years.

Magazine 104
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AHLA reacts to revisions to NYC hotel bill

Hotel Business

Last week, New York City Councilwoman Julie Menin (D-District 5) introduced revisions to the proposed Int. No. 991 bill, known as the Hotel Safety Act, that the American Hotel & Lodging Association (AHLA) said would “impose drastic new measures against hotels in New York City.” According to the AHLA, the revised text of the bill: Creates a new hotel licensing structure that the city cannot afford to properly implement Mandates that hotel owners must be the direct employer of all

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Wonder SVP keynoting Fast Casual Executive Summit

Fast Casual

Jason Rusk, SVP of operations for Wonder and a former Red Robin executive, will discuss growth and leadership in the evolving world of fast casual restaurants.

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MOLLIE Aspen Partners With Hotel Internet Services for Future-Proof WiFi and High-Speed Guest Connectivity

Hospitality Net

Hotel Internet Services (HIS), a full-service provider of internet connectivity services and solutions for the hospitality industry, has announced the deployment of a sophisticated WiFi network upgrade for MOLLIE Aspen in Aspen, Colorado. A newly constructed luxury property designed to reflect the natural beauty of its mountain surroundings and offer refined comfort and convenience to its guests, MOLLIE Aspen selected HIS to design and implement a scalable network that would outperform typical W

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For Superior Summer Drinks, Freeze, Grate, Repeat

EATER

This easy technique for summer cocktails uses frozen fruit like tomatoes or Campari-soaked pineapple to elevate drinks like a Gin & Tonic.

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Percipia’s Hospitality PMS Interface Parallax Iis Now Available on Oracle Cloud Marketplace

Hospitality Net

Percipia, a leading provider of hospitality phone systems and enhanced guest room technology for hotels, resorts, casinos, and conference centers and a member of Oracle PartnerNetwork (OPN), today announced that Parallax is available on Oracle Cloud Marketplace and can be integrated with Oracle Cloud Infrastructure for Opera PMS. Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners.

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Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.