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In hospitality, hiring has typically been a drawn-out procedure that relies heavily on in-depth interviews and human intuition. But the use of artificial intelligence (AI) is completely changing how companies in the hotel industry find, evaluate, and hire people.
The housekeeping department The housekeeping department is at the heart of your hotel operations. They clean guest rooms, public areas and back-of-house spaces, ensuring rooms are ready for the next guests. They manage the washing, drying, and distribution of linens, bed sheets, towels and tablecloths. Housekeeping may also provide additional guest services such as turndown service, where they close curtains, turn down beds, replace towels and perhaps leave a mint or cookie on the bed.
IHG® Hotels & Resorts, one of the world’s leading hotel companies, has signed a management agreement with Geelan Residency for voco Srinagar - IHG’s first hotel in Kashmir. Scheduled to open in Q4 2026, the signing is in line with IHG’s strategy to expand presence across key leisure destinations in India and capitalize on the growing tourism industry in the country.
The hotel industry, long dependent on traditional methods, is now facing transformative change. As digital channels reshape hospitality, it’s important to grasp the role of artificial intelligence (AI). AI can improve guest experiences, personalize interactions, optimize operations, and refine revenue strategies – shifting manual tasks and spreadsheets to AI-driven decisions.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
RMS Cloud, global provider of property management software, has announced Cameron Gough's appointment as Chief Product Officer. This pivotal role underscores RMS Cloud's commitment to innovation and its strategic vision to lead the industry into a new era of technological advancements and customer-centric solutions.
Hotels are moving from traditional transactional models to relationship-focused approaches, driven by guests’ desire for personalised experiences and seamless interactions. Unleashing data for personalised hotel stays has become the key to unlocking these enhanced guest experiences. Modern technology, especially mobile and cloud-based solutions, facilitates this transformation.
Florian Augustin, the current Chief Commercial Officer and member of the executive team at HotelPartner Revenue Management, will assume the role of Deputy CEO. This strategic decision aims to fortify the leadership team, broaden service offerings, and drive further growth.
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Florian Augustin, the current Chief Commercial Officer and member of the executive team at HotelPartner Revenue Management, will assume the role of Deputy CEO. This strategic decision aims to fortify the leadership team, broaden service offerings, and drive further growth.
In case you missed the live event, you can catch up with this recording of the Jurrnee event and see the top RMS vendors go head-to-head to see which RMS can best solve real hoteliers’ revenue management problems and pain points. Subscribe to our weekly newsletter and stay up to date RMS vendors answered pressing questions sources from our Revenue Hub community to help your property reach peak profitability, no matter how the market changes.
Centara Hotels & Resorts, Thailand’s leading hotel operator, is thrilled to announce that it has been recognised as the strongest brand in Brand Finance’s prestigious “Thailand 50” report for 2024. This marks the second consecutive year that “Centara Hotels & Resorts” has topped this distinguished list, after its flagship five-star concept, Centara Grand, was named as Thailand’s best brand last year, reaffirming the group’s position at the pinnacle of customer satisfaction and service ex
In the current climate of fierce competition, innovative strategies are essential to drive demand and maximize revenue. One such strategy involves the adoption of a holistic hotel marketing approach designed to enhance brand awareness as well as boost occupancy, rates, and revenue. NB: This is an article from Strategic Solution Partners , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date A holistic marketing approach involves a 360-degree view of all hotel market
While guests at the 5-star resort of Banyan Tree Samui enjoy exquisite dining and fine wines at its award-winning signature restaurant, Saffron, they may yet be unaware of the current of care that flows beneath the surface, ensuring that maximum effort is made to prepare all dishes using ingredients sourced through the most rigorous sustainability guidelines.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
In today’s fast-paced hospitality industry, dynamic revenue optimization has become a crucial strategy for maximizing hotel profitability and staying competitive. Leveraging Artificial Intelligence (AI) for this purpose offers a myriad of benefits, transforming traditional revenue management practices into highly efficient, data-driven processes. NB: This is an article from BEONx , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Understanding Dynamic Revenue Opt
Hilton has reached an agreement with M Hospitality to launch a new resort in Ras Al Khaimah, UAE, in the fourth quarter of 2026. The post Hilton to open new resort in Ras Al Khaimah, UAE appeared first on Hotel Management Network.
The Hotels Network (THN), a full-stack growth platform for hotels, is expanding their partnership with Pestana Hotel Group, the largest multinational group of Portuguese origin in the tourism industry. This expanded collaboration will further enhance Pestana Hotel Group’s direct channel strategies, leveraging THN's advanced suite of personalization and conversion tools.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
The new property bolsters IHG Hotels & Resorts’ luxury and lifestyle portfolio, which is now the second largest in the world. The post Intercontinental brand premieres in Crete, Greece appeared first on Hotel Management Network.
HotelREZ, one of the world’s leading and fastest growing hotel representation companies, continues to expand its client base in key international markets with the addition of several prestigious hotels.
What do you study in an online hotel management degree? 4th July, 2024 In this article The hospitality industry thrives on innovation and adaptability, so it’s no surprise that hospitality education also makes the most of technology. Students no longer need to be bound by traditional brick-and-mortar institutions, with around 7.5 million US students studying online.
Grace Hotel, Auberge Resorts Collection is delighted to announce that luxury interiors and tablescape brand, Mrs. Alice, has revealed its latest Santorini Collection, which draws inspiration from the prestigious boutique resort and its unbeatable views of Santorini’s stunning caldera. In celebration, Grace Hotel, Auberge Resorts Collection has curated a series of exclusive private dining experiences throughout the property and beyond, bringing the Mrs.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
How long is an online hotel management course 4th July, 2024 In this article In recent years, online education has emerged as a flexible and convenient option for people looking to pursue their passion for hotel management while balancing other commitments. With the hotel industry growing by 3.7% per year and hotel managers earning an average of $118,000 annually , the industry is an attractive option and online study is a great way to enter it.
Amsterdam-based boutique hotel group Sir Hotels has announced the launch of its London property, Sir Devonshire Square Hotel, marking its entry into the UK market. Located in the brick courtyard of Devonshire Square, the new site features 81 rooms, including 11 suites, three food and beverage outlets, The Cover’s private members’ club, a gym and yoga studio, and a sprawling public space, including a shop featuring local products reflecting London’s diverse culture.
How much are you paying in OTA commissions? We took a quick poll of the audience at NAVIGATE Miami, Revinate’s annual conference and the answers ranged from 10% to over 25%.
Cameron House on Loch Lomond has appointed Claire Meir as its new director of sales. Meir, who has over 20 years of experience in the hospitality industry, returns to Cameron House after previously serving as the director of sales for MICE for six years. Her extensive background includes roles at Fairmont St. Andrews, De Vere Hotels, and Marriott’s Forest of Arden Golf and Country Club.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience. Guest satisfaction in a hotel can often be quickly evaluated by the feedback you receive, either online or in person.
A business owner must be self-sufficient to grow a successful business. Here we are going to discuss some successful tips that you can use to run and grow your business. 1. Be 100% Invested The first thing is commitment. You need to absorb yourself fully into the business. Understand every key, from the menu to customer preferences. This means being physically and mentally present.
Streamlining your online restaurant ordering system is one of the best ways to stay ahead of your competition and increase your profits. With the right software, you can build an optimized, user-friendly business that will boost your customer base, profits, and efficiency.
Moor Hall Restaurant with Rooms has unveiled seven new Garden Rooms, which have been brought about by design agency Koto. Set in the grounds of chef Mark Birchall’s two Michelin-starred epicurean destination in Aughton, Lancashire, the secluded suites aim to offer “design finesse, unparalleled culinary expertise and a sustainable luxury travel experience”.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
It’s an over-used phrase but it’s true. Service makes all the difference. At Pendry West Hollywood – 149 bedrooms and 40 serviced residences – the 250-strong team genuinely seems to enjoy what they are doing. At front desk, Tiffany went out of her way to follow through on a request, and later the concierge did the same. They are chosen carefully, they have extensive onboarding and events include table tennis tournaments with management.
Scotland’s five-star hotel and resort Cameron House on Loch Lomond has appointed Claire Meir as its new director of sales. Formerly director of sales at Fairmont St. Andrews, her appointment marks her return to Cameron House, where she previously held the position of the director of sales for MICE for six years. An “accomplished” director with a track record working within the hospitality and travel industry, Meir has amassed over 20 years of experience working within leading national and inter
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