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May was a challenging month for restaurant companies. Shares of major quick-service restaurant (QSR) brands experienced double-digit drops, consumer confidence declined, and traffic at fast-food restaurants was down by 2.1 percent , according to the Revenue Management Solutions (RMS) Monthly Trends report. Will the summer sun heat up sales? The Summer Outlook Triple-digit temps might light up lagging traffic, but QSRs aren’t going to wait for the post-beach visits.
What is a chargeback? Let’s start with the basics. Other than a word that strikes fear into the heart of all those in e-commerce, a chargeback is a transaction reversal that’s initiated by a customer’s bank after the cardholder disagrees with a charge on their card. It’s different from a refund because a refund is usually initiated by the service provider, rather than the bank.
IRIS, a global market leader in mobile F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Radisson Blu Aqua Hotel, Chicago, to optimise and expand their F&B operations with mobile ordering.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
In the hands of a skilled bartender, drinks inspired by culinary dishes can be transcendent. But is the ubiquity of this trend flattening creativity into clickbait?
To celebrate its 40th birthday, Protea Hotels by Marriott announced the opening of its first property in Angola while further strengthening its portfolio in South Africa with a new property in Pretoria. The newest additions – Protea by Marriott Luanda and Protea by Marriott Pretoria Hatfield – will offer business and leisure travellers the chance to experience the vibrant local cultures and warm hospitality, along with exceptional accommodation, modern amenities and world-class service.
Photo by @gel0sh0ts /courtesy Abacá It’s “Loewe tomato” summer. Of course trompe l’oeil tomato dishes have made it onto restaurant menus. The “tomatoes” recently served as dessert at the Parisian restaurant Carbonis were not, in fact, tomatoes at all. The work of pastry designer Alina Prokopenko , small mounds of vanilla sponge cake, strawberry compote, praline, and tomato-infused caramel were shrouded beneath glazed, red ganache and topped with the leaves and stem of real tomatoes to complete t
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Photo by @gel0sh0ts /courtesy Abacá It’s “Loewe tomato” summer. Of course trompe l’oeil tomato dishes have made it onto restaurant menus. The “tomatoes” recently served as dessert at the Parisian restaurant Carbonis were not, in fact, tomatoes at all. The work of pastry designer Alina Prokopenko , small mounds of vanilla sponge cake, strawberry compote, praline, and tomato-infused caramel were shrouded beneath glazed, red ganache and topped with the leaves and stem of real tomatoes to complete t
IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, announces the signing of the first Vignette Collection in Almaty, Kazakhstan. The property will become IHG’s second luxury and lifestyle hotel in Kazakhstan, joining InterContinental Almaty. The 95-room Vignette Collection property, signed under a franchise agreement with Meliora (part of HAYAT Construction), will further strengthen IHG’s Vignette Collection portfolio across Europe which stands at three open hotels and s
Lily Fossett If you love lobster rolls but hate the price tag, then the DIY route may just be for you Summer is here, and for a lot of us, myself included, that means it’s lobster roll season. During the summer, lobsters migrate closer to the shore, where they’re easy to catch. An abundant supply means lower prices, which is good news for anyone in the mood for a lobster roll.
Amora Hotels & Resorts is pleased to announce the appointment of two seasoned hospitality professionals to lead its key properties in Brisbane and Melbourne. Rob Unson joins as General Manager of Amora Hotel Brisbane, while Rahul Dangwal assumes the role of Hotel Manager at Amora Hotel Riverwalk Melbourne.
To stay afloat amid rising prices of food and labor, restaurants must use inventory management systems, handhelds, loyalty programs, menu auditing, QR codes and other restaurant-specific technology.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Hind Management, the company behind Sudima Hotels, has appointed experienced ESG professional Kanika Jhunjhnuwala to the role of Chief Sustainability Officer (CSO). Previously Hind Management’s Executive Director – Sustainability and Environment, she has led delivery of the group’s sustainable strategies and governance since 2019.
In the world of hospitality, traditional approaches often operate within rigid, pre-defined time slots (Night stays, for example) where a room was either fully occupied for a night or it wasn’t. In contrast, the modern trend of day-use hotel rooms is a much-needed upgrade on the traditional approach to cater to the dynamic demands of the modern guest.
Marriott International today announced the launch of Business Access by Marriott Bonvoy™ (“the Program”), a comprehensive online travel booking program designed as a direct channel for small to medium-sized businesses. The Program combines an expanded booking experience with benefits and rewards available only through Marriott Bonvoy’s award-winning travel program and portfolio of brands.
Hospitality Ventures Management Group (HVMG) has appointed Ron Fader as SVP, finance & accounting. In his new role, he will work on the hotel day-to-day financial accounting, financial reporting, cash flow planning and management activities. “Ron has a proven track-record of cultivating service-driven teams that are oriented toward performance and committed to the practice of continuous improvement while supporting the properties’ and management company’s financial goals,” said Linda Philp,
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Bookboost, the industry-leading hospitality CRM platform, and UpsellGuru, the undisputed provider of innovative technology-led hospitality upselling solutions, recently announced a strategic partnership designed to transform guest communication and unlock upselling potential.
Myrtle Beach, SC-based hospitality management company Brittain Resorts & Hotels (BRH) has appointed Brittney Jones as chief development officer. In her new role, she will oversee the expansion of BRH’s Southeast portfolio through strategic third-party management contracts, leveraging her experience in business development and sales and her established industry relationships.
Arch Amenities Group, a full-service, global provider of wellness, amenity management and meeting services for commercial and residential properties, hotels, private clubs and pools, today announced the appointment of travel and hospitality veteran Michael Leahy as chief financial officer.
Germantown, TN- based McNeill Hotel Company has added Marci Jacobs as VP, sales & revenue generation. In this role, Jacobs is responsible for building an integrated approach to sales, digital marketing and revenue generation to enhance collaboration and develop synergies among these functions at the corporate and property levels. She is also involved in organization-wide training activities and career development.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Protea Hotels by Marriott makes its debut in Angola with the opening of Protea by Marriott Luanda. Situated between the city centre of Luanda and Talatona, the new hotel offers proximity to a wide range of business, sports and private event destinations, as well as leisure retreats near the sea. The hotel interior creates a comfortable ambience across its public space and 84 guestrooms and suites, using contemporary furniture in African-styled terracotta colour and furnishings made with locally
Marriott International has launched Business Access by Marriott Bonvoy , a comprehensive online travel booking program designed as a direct channel for small to medium-sized businesses. The program combines an expanded booking experience with benefits and rewards available only through Marriott Bonvoy’s travel program and portfolio of brands. It is available to small- to medium-sized businesses based in the U.S., Canada, Europe, the Middle East, Africa, the Caribbean and Latin America, and is an
Protea by Marriott Pretoria Hatfield is strategically located in Hatfield, one of the most sought-after areas in Pretoria, providing business and leisure travellers with easy access to diplomatic, government and corporate offices as well as shopping centres, entertainment destinations and sporting facilities. The hotel features 203 contemporary guestrooms designed for comfort and style.
The Westin San Diego Bayview has completed a comprehensive $20-million renovation intended to elevate the guest experience, marking a transformation of its 436 guestrooms and meeting spaces in the heart of downtown San Diego. The property is located close to the waterfront near the Gaslamp Quarter and destinations like Petco Park and the San Diego Zoo.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Several tech companies introduced new products at HITEC 2024 in Charlotte. From service robots to software that enables hotels to run more efficiently, here are some of them. LG debuts AI-powered door-type service robot LG Business Solutions USA has introduced its next-generation CLOi ServeBot, an autonomous, door-type service robot designed to provide safe delivery services in hospitality and healthcare settings.
UN Tourism will bring together sector leaders to emphasise the importance of collaboration to unlock investment and growth potential across the region and to amplify the voice of “Brand Africa”.
In today’s fast-paced digital world, the hospitality industry faces unprecedented challenges and opportunities. As customer expectations continue to evolve, hotels must adapt to stay competitive. One of the most promising solutions on the horizon is AI-powered Customer Relationship Management (CRM) systems. These advanced tools are transforming how hotels interact with guests, manage operations, and drive business growth.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Parametric insurance dates back several decades. There was a need for more efficient and timely risk transfer mechanisms. A suitable parameter or index is any objective measure that is correlated to a specific risk and ultimately to a financial loss for the insured. This is a “measurable index” related to a “scenario”.
Fort Lauderdale, a staple South Florida beach destination, is shifting its focus beyond leisure tourism with a $1.3-billion investment in the Broward County Convention Center and adjoining Omni Hotel. Following this project, Fort Lauderdale will position itself as both a vacation destination and a commercial city.
This post is adapted from our “What Restaurant Employees Want” report. Visit our report page to download the full report , which features insights from 1500 active restaurant employees and industry experts. In the rapidly evolving hospitality industry, flexibility has emerged as a critical factor in attracting and retaining employees. According to the 2024 report from 7shifts, a striking 56% of restaurant employees value flexible scheduling.
Amid a growing travel market and steady inflation, hoteliers are under increased pressure to differentiate themselves from competitors and remain profitable. While room rentals are often considered the greatest source of hotel revenue, your culinary offerings also serve as a valuable opportunity to attract and retain business.
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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