Modern Restaurant Management

JULY 9, 2024

May was a challenging month for restaurant companies. Shares of major quick-service restaurant (QSR) brands experienced double-digit drops, consumer confidence declined, and traffic at fast-food restaurants was down by 2.1 percent , according to the Revenue Management Solutions (RMS) Monthly Trends report. Will the summer sun heat up sales? The Summer Outlook Triple-digit temps might light up lagging traffic, but QSRs aren’t going to wait for the post-beach visits.

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MEWS

JULY 9, 2024

What is a chargeback? Let’s start with the basics. Other than a word that strikes fear into the heart of all those in e-commerce, a chargeback is a transaction reversal that’s initiated by a customer’s bank after the cardholder disagrees with a charge on their card. It’s different from a refund because a refund is usually initiated by the service provider, rather than the bank.

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eHotelier

JULY 9, 2024

IRIS, a global market leader in mobile F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Radisson Blu Aqua Hotel, Chicago, to optimise and expand their F&B operations with mobile ordering.

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Fast Casual

JULY 9, 2024

To stay afloat amid rising prices of food and labor, restaurants must use inventory management systems, handhelds, loyalty programs, menu auditing, QR codes and other restaurant-specific technology.

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Pricing 119

Speaker: Joe Sharpe and James Carlson

In the world of small business management, the challenge of managing payroll & HR efficiently while scaling operations can be overwhelming. Yet, with the right strategies in place, these challenges can become opportunities for growth and innovation. In this session, Joe Sharpe, Senior Director of Managed Payroll Services at IRIS, will reveal practical methods and expert insights for outsourcing and streamlining payroll processes, resulting in substantial time and resource savings.

Presentation

eHotelier

JULY 9, 2024

To celebrate its 40th birthday, Protea Hotels by Marriott announced the opening of its first property in Angola while further strengthening its portfolio in South Africa with a new property in Pretoria. The newest additions – Protea by Marriott Luanda and Protea by Marriott Pretoria Hatfield – will offer business and leisure travellers the chance to experience the vibrant local cultures and warm hospitality, along with exceptional accommodation, modern amenities and world-class service.

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eHotelier

JULY 9, 2024

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, announces the signing of the first Vignette Collection in Almaty, Kazakhstan. The property will become IHG’s second luxury and lifestyle hotel in Kazakhstan, joining InterContinental Almaty. The 95-room Vignette Collection property, signed under a franchise agreement with Meliora (part of HAYAT Construction), will further strengthen IHG’s Vignette Collection portfolio across Europe which stands at three open hotels and s

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Hotel Business

JULY 9, 2024

Myrtle Beach, SC-based hospitality management company Brittain Resorts & Hotels (BRH) has appointed Brittney Jones as chief development officer. In her new role, she will oversee the expansion of BRH’s Southeast portfolio through strategic third-party management contracts, leveraging her experience in business development and sales and her established industry relationships.

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eHotelier

JULY 9, 2024

Amora Hotels & Resorts is pleased to announce the appointment of two seasoned hospitality professionals to lead its key properties in Brisbane and Melbourne. Rob Unson joins as General Manager of Amora Hotel Brisbane, while Rahul Dangwal assumes the role of Hotel Manager at Amora Hotel Riverwalk Melbourne.

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EATER

JULY 9, 2024

Giving Centerpoint a run for its money, the Whataburger app proves it’s good for more than just ordering burgers

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Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

Guest Satisfaction

eHotelier

JULY 9, 2024

Hind Management, the company behind Sudima Hotels, has appointed experienced ESG professional Kanika Jhunjhnuwala to the role of Chief Sustainability Officer (CSO). Previously Hind Management’s Executive Director – Sustainability and Environment, she has led delivery of the group’s sustainable strategies and governance since 2019.

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Hotel Business

JULY 9, 2024

Germantown, TN- based McNeill Hotel Company has added Marci Jacobs as VP, sales & revenue generation. In this role, Jacobs is responsible for building an integrated approach to sales, digital marketing and revenue generation to enhance collaboration and develop synergies among these functions at the corporate and property levels. She is also involved in organization-wide training activities and career development.

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eHotelier

JULY 9, 2024

Marriott International today announced the launch of Business Access by Marriott Bonvoy™ (“the Program”), a comprehensive online travel booking program designed as a direct channel for small to medium-sized businesses. The Program combines an expanded booking experience with benefits and rewards available only through Marriott Bonvoy’s award-winning travel program and portfolio of brands.

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Hospitality Net

JULY 9, 2024

Protea Hotels by Marriott makes its debut in Angola with the opening of Protea by Marriott Luanda. Situated between the city centre of Luanda and Talatona, the new hotel offers proximity to a wide range of business, sports and private event destinations, as well as leisure retreats near the sea. The hotel interior creates a comfortable ambience across its public space and 84 guestrooms and suites, using contemporary furniture in African-styled terracotta colour and furnishings made with locally

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Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Strategic Planning

eHotelier

JULY 9, 2024

Bookboost, the industry-leading hospitality CRM platform, and UpsellGuru, the undisputed provider of innovative technology-led hospitality upselling solutions, recently announced a strategic partnership designed to transform guest communication and unlock upselling potential.

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Hospitality Net

JULY 9, 2024

Protea by Marriott Pretoria Hatfield is strategically located in Hatfield, one of the most sought-after areas in Pretoria, providing business and leisure travellers with easy access to diplomatic, government and corporate offices as well as shopping centres, entertainment destinations and sporting facilities. The hotel features 203 contemporary guestrooms designed for comfort and style.

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Catering 105

eHotelier

JULY 9, 2024

Arch Amenities Group, a full-service, global provider of wellness, amenity management and meeting services for commercial and residential properties, hotels, private clubs and pools, today announced the appointment of travel and hospitality veteran Michael Leahy as chief financial officer.

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Hotel Business

JULY 9, 2024

Marriott International has launched Business Access by Marriott Bonvoy , a comprehensive online travel booking program designed as a direct channel for small to medium-sized businesses. The program combines an expanded booking experience with benefits and rewards available only through Marriott Bonvoy’s travel program and portfolio of brands. It is available to small- to medium-sized businesses based in the U.S., Canada, Europe, the Middle East, Africa, the Caribbean and Latin America, and is an

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Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

Cost Reduction

eHotelier

JULY 9, 2024

UN Tourism will bring together sector leaders to emphasise the importance of collaboration to unlock investment and growth potential across the region and to amplify the voice of “Brand Africa”.

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Hotel Business

JULY 9, 2024

The Westin San Diego Bayview has completed a comprehensive $20-million renovation intended to elevate the guest experience, marking a transformation of its 436 guestrooms and meeting spaces in the heart of downtown San Diego. The property is located close to the waterfront near the Gaslamp Quarter and destinations like Petco Park and the San Diego Zoo.

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Events 104

eHotelier

JULY 9, 2024

Parametric insurance dates back several decades. There was a need for more efficient and timely risk transfer mechanisms. A suitable parameter or index is any objective measure that is correlated to a specific risk and ultimately to a financial loss for the insured. This is a “measurable index” related to a “scenario”.

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EATER

JULY 9, 2024

In the hands of a skilled bartender, drinks inspired by culinary dishes can be transcendent. But is the ubiquity of this trend flattening creativity into clickbait?

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Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Marketing

Hospitality Net

JULY 9, 2024

In today’s fast-paced digital world, the hospitality industry faces unprecedented challenges and opportunities. As customer expectations continue to evolve, hotels must adapt to stay competitive. One of the most promising solutions on the horizon is AI-powered Customer Relationship Management (CRM) systems. These advanced tools are transforming how hotels interact with guests, manage operations, and drive business growth.

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7 Shifts

JULY 9, 2024

This post is adapted from our “What Restaurant Employees Want” report. Visit our report page to download the full report , which features insights from 1500 active restaurant employees and industry experts. In the rapidly evolving hospitality industry, flexibility has emerged as a critical factor in attracting and retaining employees. According to the 2024 report from 7shifts, a striking 56% of restaurant employees value flexible scheduling.

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Scheduling Download 78

EATER

JULY 9, 2024

Photo by @gel0sh0ts /courtesy Abacá It’s “Loewe tomato” summer. Of course trompe l’oeil tomato dishes have made it onto restaurant menus. The “tomatoes” recently served as dessert at the Parisian restaurant Carbonis were not, in fact, tomatoes at all. The work of pastry designer Alina Prokopenko , small mounds of vanilla sponge cake, strawberry compote, praline, and tomato-infused caramel were shrouded beneath glazed, red ganache and topped with the leaves and stem of real tomatoes to complete t

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Hospitality Net

JULY 9, 2024

Scheduled For a 2025 Opening, The JW Marriott at Reston Station Will Include a Hotel and Luxury Condominiums.

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Scheduling 103

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Marketing