Revfine

JANUARY 13, 2024

Time and effort going into answering guest queries should not be underestimated. How to optimize the process to benefit your guests and your staff? This article explores how hotel tech solutions powered by artificial intelligence (AI) can help you do that. Still, first, it outlines the reasons behind the high volume of guest questions, the The post Guest Communications: Gold Standards, Key Challenges, and the AI appeared first on Revfine.com.

Communication 124

Communication Article 124

Mary Gostelow

JANUARY 13, 2024

Elevator doors opened on the 34th floor of The Ritz-Carlton Osaka and the Sybaritic Single glided into a sparkling glorious club lounge. He’d normally avoid hotel club lounges but keeping in mind that it’s close to impossible to get a table in the ever-busy lobby lounges in Japan, he decided to give it a try. Reminiscent of an 18th-century British residence with sweeping views of the Osaka skyline, the club lounge wasn’t an example of Japanese zen as one would hope – for one particular rea

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