eHotelier

MARCH 27, 2024

Hotels need to better understand the revenue being displaced by a meeting, group, or event, and balance that against the predicted income from transient guests.

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Events 262

Hospitality Magazine

MARCH 27, 2024

Adrian Filiuta is one of just six Master Sommeliers in the country, and now Sydneysiders can browse an expertly sourced selection spanning more than 1,000 bottles in Hunters Hill. Hunters Hill Wine Room has opened on Alexandra Street, and is the culmination of Filiuta’s extensive career in the hospitality sector. The wine professional spent 11 years at Merivale overseeing the beverage programs of more than 70 venues until his departure in 2022.

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Budgeting Pricing Events 244

Modern Restaurant Management

MARCH 27, 2024

Attracting new customers is important to every business owner. While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. The restaurant industry has very low retention rates , estimated at only 55 percent. With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition.

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Customer Service Server Presentation Marketing 189

eHotelier

MARCH 27, 2024

A company's website serves as a powerful conduit for customer engagement, brand representation, and revenue generation. Nowhere is this more evident than in the hospitality industry, where a hotel website frequently marks the first point of contact with potential guests. Amidst discussions on digital marketing and website management, a pivotal question emerges: where should the control over website content and functionality reside - with its creators or with the businesses they represent, such a

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Marketing 130

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Hospitality Magazine

MARCH 27, 2024

Flavio Carnevale has expanded his Sydney restaurant portfolio with Martina in Rose Bay. Just like sibling venue Marta in Rushcutters Bay, Martina is showcasing Roman cuisine and offering diners a range of all-day dining options from maritozzi in the morning to pinsa at night. “My vision for Martina is a place where you can pop in at any given time and always find food, coffee, and wine,” says Carnevale.

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Hospitality Magazine

MARCH 27, 2024

Modern Australian-Italian eatery Bar Lettera is slated to open at the Citadines Walker North Sydney hotel in April. Head Chef Ryan Perry is spearheading the culinary offering after time spent across Sydney venues such as The Bridge Room, Momofuku Seiobo, Woodcut, and Longshore. “North Sydney is a brilliant place to do an opening as there’s a real opportunity to elevate the local dining scene,” says Perry. “Bar Lettera is an upmarket offering where we take Italian classics and reinterpret t

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eHotelier

MARCH 27, 2024

IHG Hotels & Resorts (IHG), today announces the availability of new prototype options for its three suites brands – Staybridge Suites, Candlewood Suites and Atwell Suites. By expanding design choice, IHG provides greater flexibility for developers across a range of site configurations and market types while also maintaining the experiences guests expect in the rapidly growing suites space.

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Marketing 130

Hospitality Magazine

MARCH 27, 2024

Daniel Rudolph has joined the team at Sydney’s Manta in Woolloomooloo as head chef. Rudolph comes from time spent working at venues such as Level 41 with Dietmar Sawyere and Peter Doyle; Sydney’s Langham Hotel; Berowra Waters Inn; and Paris’ Guy Savoy. Rudolph also owns Sushi Nori in Sydney’s north with his wife and business partner Oksana. “The opportunity to steer the menu and food vision at an independently owned venue as celebrated and as long-lived as Manta, in

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eHotelier

MARCH 27, 2024

Heavens Portfolio, the leading Asia-based hotel representation company, is further solidifying its strategic growth with an acquisition and expansion into Dubai. This move marks a significant milestone in the company’s global growth strategy and reinforces its commitment to offer a comprehensive and integrated service offering to its clients. Dubai will be the Heavens Portfolio Group’s 16th office and its first outside of Asia.

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Service Management

MEWS

MARCH 27, 2024

How did Mews and Dayuse and begin? Matt : Matt: Mews started 12 years ago when Richard Valtr, our Founder, was redesigning a hotel lobby in Prague. He realized that to provide truly great hospitality, staff shouldn’t be stuck behind desks and big computer screens. They should be engaging with guests, aided by a seamless, modern solution that boosts efficiency as well as the guest journey.

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eHotelier

MARCH 27, 2024

JW Marriott, part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, today unveils its second property in Kenya with the opening of JW Marriott Hotel Nairobi. Standing as the tallest hotel in the country with 35 stories in the Westlands commercial district, JW Marriott Hotel Nairobi captures the essence of Kenya’s natural beauty and heritage, offering travelers a peaceful escape for the mind, body, and soul.

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Are Morch

MARCH 27, 2024

In the ever-evolving landscape of the hospitality industry, the quest for higher revenue, enhanced productivity, and greater guest satisfaction is relentless. Leading the charge in this digital transformation is Velma, an AI-powered assistant designed specifically for hotels. Velma is not just any virtual assistant; it’s a game-changer, transforming online visitors into loyal guests through a […] The post Revolutionizing The Hotel Guest Experiences of Tomorrow with Velma: The AI-Powe

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Guest Satisfaction 132

eHotelier

MARCH 27, 2024

Hospitality America is thriving. Coming off the heels of its most profitable year for their hotel partners, Ben Campbell has transitioned from Chief Operating Officer to President and Chief Executive Officer. Hospitality America Founder and CEO Chris Cargen has retired and will assume the newly created position of Chairman of the Board. This transition symbolizes the company’s unwavering commitment to sustained growth, operational excellence, and forward-thinking leadership.

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Modern Restaurant Management

MARCH 27, 2024

Retaining quality staff members is always a key challenge for restaurant operators. Scott Greenberg addresses that challenge in his new book, Stop the Shift Show: Turn Your Struggling Hourly Workers Into a Top-Performing Team. Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more.

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Training Book Scheduling Communication 110

eHotelier

MARCH 27, 2024

The executive team at InterContinental Dominica Cabrits Resort & Spa, proudly announces the appointment of Pascale Selwan as the new General Manager of the 131-room luxury resort. With an illustrious career spanning over two decades in the hospitality industry, Selwan brings a wealth of experience and a commitment to excellence to her new role.

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EATER

MARCH 27, 2024

José Rodriguez piping local herb cream cheese for his smoked salmon cups at Levain Artisan Breads. | Rafael Ruiz Mederos After decades of industrialized baked goods, Puerto Rico welcomes a generation of bakeries redefining the island’s traditions with local ingredients and global techniques Soft, doughy pan sobao is ubiquitous in Puerto Rico. The popular sweet bread is sold in almost every bakery, supermarket, and corner colmadito.

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Workshop Training 123

eHotelier

MARCH 27, 2024

In the modern world we live in, where everyone is connected through the power of technology, a new breed of travellers has grown significantly: the tech-savvy ones.

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Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Presentation

Lodging Magazine

MARCH 27, 2024

ATLANTA—IHG Hotels & Resorts announced the availability of new prototype options for its three suites brands—Staybridge Suites, Candlewood Suites, and Atwell Suites. By expanding design choices, IHG provides flexibility for developers across site configurations and market types while maintaining the experiences guests expect in the suites space.

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Magazine Marketing 114

eHotelier

MARCH 27, 2024

EHL Hospitality Business School, the Energy & Environment Alliance (EEA) and King’s Business School have announced plans to run an education programme focused on the practical aspects of delivering high ESG (Environmental, Social and Governance) standards across the hospitality sector.

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Hospitality Management 100

Hotel Business

MARCH 27, 2024

Expotel Hospitality , a full-service, third-party hotel management company, has promoted Bret Chittenden , formerly the firm’s COO, to president. He has been part of the company since its inception in 1999 and previously worked for the founders of the company, George Newton (the current chairman) and the late David Burrus. “I want to thank Mr. Newton and late Mr.

Customer Service 111

Customer Service 111

EATER

MARCH 27, 2024

Lille Allen/Eater Written by women, they offer an inclusive and accessible approach to finding food If by now you haven’t gone foraging, eaten foraged foods at a restaurant, or at least seen a headline about foraging somewhere in your newsfeed, you might be living under a rock — though if you live under an actual rock, there’s a good chance you’ve been disturbed by foragers in search of the rich, damp soil that is an ideal habitat for fungi.

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Workshop Book Information 109

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Pricing

Hotel Business

MARCH 27, 2024

Avion Hospitality , a national third-party hotel operator, will manage the 314-room The Windsor Court hotel in New Orleans. “Regularly rated as the finest hotel in New Orleans by several publications, The Windsor Court hotel is a prize addition to any hotel management portfolio,” said Robert Burg, president/CEO, Avion. “We are thrilled to embark on this exciting journey with The Windsor Court and work with this world class team.” The hotel features a collection of paintings, sculptur

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Guest Satisfaction 109

EATER

MARCH 27, 2024

The dirty Martini has influenced every classic cocktail, from the Negroni to the spritz. Here’s how the olive briny trend took over.

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SiteMinder

MARCH 27, 2024

Sydney, Australia – New Zealand’s ASURE Accommodation Group has teamed up with SiteMinder , the name behind the only software platform that unlocks the full revenue potential of accommodation providers, as the premium motel chain looks to boost the revenue-generating capabilities of its property network. Properties across the ASURE motel network in New Zealand are now in the process of adopting SiteMinder’s revenue platform as part of ASURE’s digital transformation journey.

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Book Reservations Information Marketing 105

Hotel Owner

MARCH 27, 2024

The freehold of Morley House, a hotel development site with GDV for in excess of £250m, has hit the market for an undisclosed amount. Located on the Holborn Viaduct with Goldman Sachs’ London head office and Amazon Web Services in adjacent occupation, the site has planning in place and allows for 150,000 sq ft. The scheme proposes the demolition of the existing building and development of a hotel with 11 floors over ground on the site of 26-30 Holborn Viaduct.

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Marketing Pricing Events 98

Advertisement

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.

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