Thu.Nov 09, 2023

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8 easy tips for hotels to increase guest loyalty

Hotelogix

Guest expectations in hospitality industry, today, is higher than ever and there are several factors behind this. Technology plays a huge role in making them more aware and connected than before. Delivering on and exceeding customer expectations therefore is paramount to a hotel’s success in increasing customer loyalty. When you can have a large percentage of repeat or loyal customers, it acts as a firm revenue foundation.

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The Financial Burden of Owning Commercial Kitchen Equipment

Modern Restaurant Management

Purchasing commercial ice and refrigeration equipment can be a significant financial burden on your business. The high upfront costs, ongoing maintenance expenses, and potential equipment obsolescence can quickly eat into your budget. However, there is a more cost-effective solution: leasing. Overcoming High Initial Costs One of the primary challenges in purchasing commercial ice and refrigeration equipment is the upfront cost.

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4 ways to increase ancillary revenue at your hotel | Mews

MEWS

Hotel ancillary services allow hoteliers to boost their average daily spending and make each reservation more valuable. Encouraging guests to purchase added services can also improve their experience at your hotel.

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CapitaLand divests two Sydney hotels for $109 million

eHotelier

CapitaLand Ascott Trust (CLAS) is divesting two Sydney hotels for $109 million amid continued strong investor activity in the Australian hotel sector.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Eater Cookware Is Here

EATER

Jakob Lyman/Eater Eater’s stainless steel cookware collaboration with Heritage Steel is now available for purchase on Amazon Nearly four years ago, as Eater’s restaurant-obsessed editors began to really explore our home kitchens — some of us, admittedly, for the first time ever — Eater at Home was born. The section, devoted to cooking, shopping, and at-home entertaining, celebrates the kitchen as a site of curiosity and the place to recreate some of the most exciting aspects of restaurant dining

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More Trending

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CoStar: U.S. Hotel Labor Costs Normalize Business Mix

Lodging Magazine

WASHINGTON—A recent increase in U.S. hotel labor costs reflects a normalizing business mix and significant gains in group demand, according to September year-to-date P&L data from CoStar. U.S. Hotel Performance September 2023 YTD Per-Available-Room Metrics (Percentage change from September 2022 YTD)GOPPAR: $75.74 (up 6.2 percent)TRevPAR: $208.34 (up 8.6 percent)EBITDA PAR: $52.95 (up 5.1 percent)LPAR (Labor Costs): $69.36 (up 13.1 percent) “September labor costs were higher than the summer m

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Rosie Karakan appointed Director of Sales & Marketing at The Ritz-Carlton, Half Moon Bay

eHotelier

The Ritz-Carlton, Half Moon Bay has appointed Rosie Karakan as Director of Sales and Marketing. Karakan has a robust history in the hospitality industry, bringing over 20 years of experience to the Forbes Five-Star resort.

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Hilton to Make Historic Debut in Monaco with Curio Collection by Hilton Hotel

Hospitality Net

Columbus Hotel Monte‑Carlo, Curio Collection by Hilton, is due to open before the end of the year.

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The Stay Hotels receives two awards at the 2023 Seven Stars Luxury Hospitality and Lifestyle Awards

eHotelier

The Stay Hotels Group has won two awards at the Seven Stars Luxury Hospitality and Lifestyle Awards in an award ceremony that took place on 28 October at the Wyndham Grand Crete Mirabello Bay, Greece.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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This Week’s Comings & Goings

Lodging Magazine

McNeill Investment Group named Annie Mulvanny as its new vice president, investments and asset manager. Mulvanny will contribute to the current expansion of the firm’s investment management platform. KSL Resorts announced the addition of Frank Rodgers as global sales director. Overseeing leisure sales, the wholesale market, consortia, and tour groups, Rodgers will play a role in the company’s overall sales strategy.

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Almost half of all global destinations now offer digital nomad visas

eHotelier

The number of destinations offering Digital Nomad Visas has risen significantly over recent years, with almost half now offering visas for at least one year.

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This Roasted Sweet Potato Recipe Makes an Easy Thanksgiving Upgrade

EATER

Kelly Marshall Featured in ‘For the Culture,’ Rahanna Bisseret Martinez’s recipe is topped with an irresistible streusel-like canela ginger crumble Featuring conversations with more than 60 Black food professionals who range from chefs to recipe developers to farm managers, Klancy Miller’s cookbook For the Culture feels like the most engaging party you’ve ever attended.

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hotelkit connects 35,000 employees of Radisson Hotel Group

eHotelier

Radisson Hotel Group made the strategic decision to implement hotelkit as their chosen digital communication platform.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Dallas’s Champions of Chai

EATER

Three women who are leading the charge in putting chai on the Metroplex’s caffeine map

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BPN Maestro now fully integrated with Oasis PMS to provide a seamless and comprehensive operation data solution for hoteliers

eHotelier

BPN Maestro now fully integrated with Oasis PMS to provide a seamless and comprehensive operation data solution for hoteliers - Suppliers - Insights

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Marriott International Signs Agreement with Patmos Aktis Suites & Spa

Hospitality Net

Expected to open in summer 2024, Patmos Aktis, a Luxury Collection Resort & Spa, Greece will bring The Luxury Collection to the peaceful island of Patmos.

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The Changing Landscape of Hotel Supply and Demand: Challenges and Opportunities

eHotelier

Hotel supply grew a meager 0.5% in 2022 and is forecasted to grow just 1% on average for the next three years, according to a CBRE June report. Meanwhile, demand is expected to exceed supply with some projections showing demand increased as high as 2%.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Interview with President and Co-founder Dr. Ravi Mehrotra of IDeaS

Revfine

In this interview, we speak with Dr. Ravi Mehrotra, the president and co-founder of IDeaS. As the son of an electrical engineer and avid chess player, he became interested in technology and how it can be applied to modeling real-world scenarios to help improve decision-making ability. With his friend Sanjay Nagalia, he The post Interview with President and Co-founder Dr.

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YellowSquare: How to simplify operations and elevate the guest experience?

eHotelier

How to save time but at the same time provide a top-notch service. How to be faster but at the same time stand out in front of other brands.

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Hotel Indigo makes its debut in Sydney

Hospitality Net

Pro-invest Group and IHG Hotels & Resorts open doors to Hotel Indigo Sydney Potts Point, the brand's newest neighbourhood.

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BWH Hotels commits to sustainable hospitality with New Earth, People and Community initiative

eHotelier

Leading global hotel brand, BWH Hotels (BWH) pledges its commitment to environmental and social responsibility through the launch of its new Earth, People and Community (EPC) initiative. Recognising the importance for the hospitality industry to take the lead on establishing sustainable programs that meet evolving guest expectations, the EPC program offers hotels practical, cost saving solutions to drive sustainable development.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Premier adds Aimee Sanborn

Hotel Business

Premier , an end-to-end architecture, design, procurement, project management and development firm, has named Aimee Sanborn SVP, adaptive-reuse & mixed-use, spearheading the company’s expansion into the adaptive-reuse and mixed-use segments nationally. The move supports the company’s commitment to supporting developers and existing building owners with the redevelopment of underperforming assets.

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EDITION Redefines Luxury in Southeast Asia with the Singapore EDITION

Hospitality Net

The brand’s first hotel in the region is a tranquil green escape from Singapore’s bustling Orchard Road, with its curated collection of restaurants and bars, signature spa and stunning rooftop pool.

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Unifocus honored at World Travel Tech Awards

Hotel Business

Unifocus has been awarded the title of the “World’s Best Workforce Management Solutions Provider” for 2023 by the World Travel Tech Awards. The company is also celebrating its 25th anniversary. “With a quarter-century of pioneering workforce management technology and counting, our commitment to innovation ensures that our tools set the industry benchmark,” said Moneesh Arora, CEO, Unifocus.

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Airbnb introduces Guest Favorites

Hospitality Net

There are over 7 million listings worldwide on Airbnb, and every minute, over 100 five-star reviews are submitted to the platform1. But what’s the best way to discover the right accommodation for you if not by starting with the ones that people love the most?

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Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.