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In the dynamic world of the restaurant industry, challenges are inevitable, but what truly sets establishments apart is their approach to problem-solving. Rather than viewing guest complaints as obstacles, savvy restaurateurs recognize them as opportunities to foster long-term customer loyalty. The key lies in a proactive response that emphasizes active listening and a commitment to finding acceptable and reasonable solutions.
SH Hotels & Resorts, the sustainable hotel brand management company founded by hospitality visionary Barry Sternlicht, today announced plans to take over Seattle’s Pan Pacific Hotel, which will be transformed into 1 Hotel Seattle in 2025. Set in the trendsetting South Lake Union neighborhood, the hotel is known for its ideal location— near downtown, the Climate Pledge Arena, and Amazon’s headquarters.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
PALAZZO DANIELE by CICILEU x MAISON FLÂNEUR - Palazzo Daniele, the eleven-room luxury hotel housed in a 163-year-old family palazzo in Salento, Puglia has recently partnered with CICILEU, an organization dedicated to empowering artisans by rediscovering handmade objects of the past; remixing, revitalizing, and recontextualizing them to thrive in today’s environment, and Maison Flâneur, a marketplace showcasing the best in authentic, globally sourced homeware.
Outside Kissproof. | Kissproof The area in the 19th and 20th arrondissements has become the buzziest neighborhood in Paris, welcoming hot spots like Soces and Le Cheval d’Or, even as locals and transplants honor its multicultural past When friends and business partners Kevin Deulio and Marius de Ponfilly began their search for a restaurant space in Paris, the Belleville neighborhood, an area spanning Paris’s 19th and 20th arrondissements, ticked all the right boxes.
Maestro PMS, the hotel industry’s leading Web Browser based cloud and on-premises all-in-one property-management system, will showcase the latest enhancements to its industry-defining technology at the upcoming HITEC 2024 event in Charlotte, N.C. Updated mobile functionality, enhancements to payment processing tools, and more will be on display at Booth 1844 at the Charlotte Convention Center from June 24-27.
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Maestro PMS, the hotel industry’s leading Web Browser based cloud and on-premises all-in-one property-management system, will showcase the latest enhancements to its industry-defining technology at the upcoming HITEC 2024 event in Charlotte, N.C. Updated mobile functionality, enhancements to payment processing tools, and more will be on display at Booth 1844 at the Charlotte Convention Center from June 24-27.
Photo Illustration by Marcello Bevilacqua; see below for full credits Paris restaurants traditionally hew to a set of strict, sometimes unspoken rules, which can be hard for visitors to learn — unless they’ve got this simple guide to the ins and outs of dining etiquette From childhood, the French are raised to appreciate the art of dining, and the many rituals that accompany it — even public school lunches include a cheese course.
How can you empower your staff, boost their take-home pay and enhance the guest service with mobile tech? In this fast-paced world of hospitality, hotels st.
Helen Rosner Brioche pastries for breakfast, a Michelin-starred tasting menu for lunch, an ambitious vegetable-forward dinner, and all the wine and oysters you can handle in between This gastronomic tour of Paris is not one of those bucket lists that demands you frantically check off boxes of “famous places” just to say you did. Instead, these are my suggestions (after nearly 40 years of living in the city) for how to spend a perfect day and night eating and drinking.
Sabre Corporation, a leading software and technology provider that powers the global travel industry, today announced the renewal of its longstanding agreement with Singapore Airlines, one of the world’s premier airlines and a Star Alliance member. Through this agreement, Singapore Airlines will continue to leverage Schedule Manager and Slot Manager from Sabre’s Network Planning & Optimization suite of technology, reinforcing its commitment to operational efficiency, choice and reliability
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Victor Blanchet at work in the Halo kitchen. | Ilya Kagan/Halo In Paris, where fashion and food are sanctified industries, the two worlds are crossing, as designers open restaurants, restaurateurs attract the fashion crowd, and hybrid stores blur the boundaries entirely Tucked in a quiet side street , in the buzzy Sentier neighborhood of Paris’s 2nd arrondissement, you’ll find chic little boutique Halo.
Marriott International, Inc. announces plans to convert three iconic luxury properties in the U.S. to brands within the Marriott Bonvoy portfolio. Located in some of the most sought-after destinations in the country, The Resort at Pelican Hill, Turtle Bay Resort, and a luxury Midtown hotel in New York City are all expected to join Marriott Bonvoy’s luxury brands this summer.
WEST PALM BEACH, Florida—Chatham Lodging Trust announced that the company has acquired the recently opened, 148-room Home2 Suites by Hilton Phoenix Downtown for $43.3 million or approximately $293,000 per room. The institutional quality, six-story hotel sits in downtown Phoenix and includes the Fuller Paint Company Building that houses the hotel’s public spaces, including a food and beverage outlet.
CapitaLand Ascott Trust (CLAS) has acquired the remaining 10% stake in Standard at Columbia, a freehold student accommodation property in South Carolina, United States of America (USA). The earnings before interest, taxes, depreciation and amortisation (EBITDA) yield on total development cost is expected to be approximately 7%. This is higher than the 6.2% EBITDA yield that was projected in 2021 on the basis that the property has achieved stable performance.
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NH Collection Colombo Hotel opened its doors on June 1st in the heart of the city, steps away from Liberty Arcade and the Indian Ocean, and within a 10-minute drive of the National Museum, Independence Square and Pettah Market. Sri Lanka’s main airport, Bandaranaike International Airport (CMB), is a 45-minute drive from the property. The five-star hotel boasts 219 rooms and suites, ranging from 33 to 254 sqm, and includes the city’s largest Presidential Suite.
Embarking on a hotel renovation is a substantial investment. By sidestepping these five common mistakes, you’ll pave the way for a successful project that not only meets but exceeds expectations, delivering a substantial return on investment for hotel owners and investors.
Understanding local competitor pricing is a fundamental component of a successful hotel’s revenue strategy. However, the pivotal distinction between an average financial year and an exceptional one lies in the strategic application of this data. NB: This is an article from Ratemetrics , powered by Aggregate Intelligence , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date It is imperative for hotel owners, managers, and revenue managers to transcend merely observin
The Ritz-Carlton Bacara, Santa Barbara– the premier resort by the sea on the Gaviota Coast, welcomes Bradley Cance as General Manager. Cance’s career in luxury hospitality has spanned over three decades and includes General Manager roles at The Ritz-Carlton, Tiburon in Naples, St. Louis, Palm Beach, Pentagon City and Washington, D.C. Cance has celebrated success in every property he has managed, whether achieving five diamonds and five stars for his hotels or leading a $125 million renovation an
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Efficiency, convenience, and excellent guest experiences are key factors for the hospitality industry in today’s digital era. The hotel booking engine is the main tool that makes booking a hotel easier for both owners and guests. It plays a central role in simplifying the process. Let’s delve into the essentials of hotel booking engines , understanding what they are, how they work, and why they are indispensable in the modern hotel landscape.
Dream Golf, a collection of golf resorts and new properties in development, today announced that longtime Bandon Dunes General Manager Don Crowe has been named Senior Vice President of Operations. In his new position, Crowe will support operations at Bandon Dunes and Sand Valley resorts and establish operations teams, policies, and processes at Rodeo Dunes, under construction in Colorado, and additional properties currently being evaluated or developed.
We are now well into the third quarter of 2024, and the business travel industry is poised for considerable growth. As I travel around the country and internationally, I have noticed an uptick in people traveling for business in most airports that I have frequented. NB: This is an article from DerbySoft Subscribe to our weekly newsletter and stay up to date We all thought there would be a decline in business travel due to the introduction of several remote communication platforms that we adopted
There’s no shortage of giftable food items in Paris. | Photo illustration by Marcello Bevilacqua; see below for full credits Don’t buy your cheese, jam, and wine just anywhere. And don’t just shove it in your suitcase. Follow our expert advice, and you’ll arrive home with the best — and most intact — food souvenirs from Paris When I travel, shopping for food and tabletop items is a must — spices, sweets, and antiques allow me to savor and relive my experience when I return home.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
In the hotel industry, discussions about online distribution and revenue management often focus on increasing visibility through a variety of distribution channels or optimizing commission costs per channel. NB: This is an article from berner+becker , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date However, managing channels based on demand is rarely mentioned, although the commissions from online travel agencies (OTAs) have significantly increased for many hote
The Geranium team celebrates winning the top spot at the 2022 World’s 50 Best Restaurant awards ceremony. | David M. Benett/Dave Benett/Getty Images for 50 Best How to watch, what to expect, and which restaurant will be named No. 1 On Wednesday, June 5 , the folks behind the World’s 50 Best Restaurants will once again try to sum up the best of the entire globe’s culinary output in a ranked list.
Summer is the perfect season to host vibrant and memorable events at your property and to increase revenue this summer. This means you need to put your summer hotel marketing into high gear now. Whether you have a large outdoor courtyard or a small rooftop patio, your outdoor spaces can become sought-after venues for groups looking to enjoy the warm weather.
Design trends come and go. What was trending in the first half of the year may not be in the second half. Hotel Business connected with Debbe Daley, interior designer and author of “Interior Motives: Designing a Career With Passion,” to get her take on the design trends for the back half of 2024. What are the color trends you see in design for the second half of the year?
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
The March 2024 core update refined Google’s ranking system, evolving how the search engine identifies – and boosts – helpful content versus content designed to attract clicks. Work on the “ helpful content system ” began in 2022, and was updated fully by March 2024. NB: This is an article from Travelboom Subscribe to our weekly newsletter and stay up to date This gave Google’s ranking system a variety of signals to rate the helpfulness of content so users are served informative, usef
PLANO, Texas—Aimbridge Hospitality announced William Davenport as its new chief financial officer, effective July 8. Davenport will sit on the organization’s executive leadership team and report directly to Craig S. Smith, CEO. As chief financial officer, Davenport will oversee the financial management of the company and have direct responsibility for accounting, financial planning and analysis, compliance, tax, treasury, and procurement.
Just 30 minutes from Los Cabos International Airport (SJD) and 15 minutes from Cabo San Lucas private airport (CSL), the new Resort is envisioned as a modern expression of the traditional hacienda - vast historic estates of Mexico and beyond - and designed to feel as welcoming as a friend’s home. Architect Robert Glazier and designers Meyer Davis and EDG seamlessly blend traditional Mexican influences with the comforts of contemporary luxury to create a vibrant, Riviera-style village with 96 gue
Among the many topical sessions at the 46th Annual NYU International Hospitality Industry Investment Conference was “Return on Sustainability: What Is the Value of Integrating ESG Into Investment Strategies?” Panelists Anne Becker-Olins, global head of design & technical services luxury, Accor; Benedetta Cassinelli, CEO, Considerate Group; and Paul Stanley, director, Corporate & Investment Banking ESG Solutions, Wells Fargo, raised several useful considerations for owners looking to inve
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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