Is your hotel ghosting guests? Tips for memorable bookings
eHotelier
SEPTEMBER 16, 2024
If your booking process feels slow, unclear, or unresponsive, you might be ghosting your guests without even realizing it.
eHotelier
SEPTEMBER 16, 2024
If your booking process feels slow, unclear, or unresponsive, you might be ghosting your guests without even realizing it.
Hospitality Magazine
SEPTEMBER 16, 2024
Peter Shopovski of House of Mince and Icebergs’ Maurice Terzini are gearing up to open Mirage KX this week. Potts Point’s newest venue promises to deliver excitement back to the area with an offering that sits somewhere between restaurant, performance space, and nightclub. “We wanted to bring back that sense of excitement and reinvention to the area.
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eHotelier
SEPTEMBER 16, 2024
As technology evolves, Artificial Intelligence (AI) has become a valuable tool across industries, especially in hospitality. However, with this rapid advancement, misconceptions about AI's role in replacing human workers have also surfaced.
Hospitality Magazine
SEPTEMBER 16, 2024
At a young age, British founder of The Burnt Chef Project Kris Hall reached a mental health crisis point while working in hospitality. Although it wasn’t caused by his role in the industry, he felt constricted by the stigma associated with his situation. “It took me a long time to get help, and when I eventually started to recover I understood that there might be others who are experiencing similar things,” says Hall.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Modern Restaurant Management
SEPTEMBER 16, 2024
As the QSR industry becomes increasingly crowded, understanding operations from the inside out is more crucial than ever. The pressure to deliver high-quality products quickly, efficiently, and consistently is immense. As competition intensifies, companies must innovate and streamline operations to stay ahead. This is where real, hands-on experience becomes invaluable.
Hospitality Magazine
SEPTEMBER 16, 2024
Whole-beast butchery expert Kyle Nicol has joined The Mulberry Group’s Hazel as head chef and co-owner. Nicol has navigated much of his culinary career with a paddock-to-plate lens, having spent time in the kitchens of Lilac, Supernormal, and Rascal. At Hazel, he’s set out to introduce a pared-back, authentic dining experience based on both brasserie and classic Australiana influences.
Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
Hospitality Magazine
SEPTEMBER 16, 2024
Every industry is being overhauled by technology innovations that simplify and optimise operations — and hospitality is no exception. As one of the most people-centric industries in the world, there is much to keep on top of. From cyber security, tipping, and payment solutions to financial wellbeing, practical business advice, and produce price tracking, technology innovators are helping each part of the industry run more effectively and efficiently.
eHotelier
SEPTEMBER 16, 2024
Marriott International, Inc. and PT. Pakuwon Jati Tbk. announced a signed agreement to develop five additional properties, comprising more than 1,300 rooms across Indonesia.
Hospitality Magazine
SEPTEMBER 16, 2024
This bustling country town in central west New South Wales is as well known for its beautiful scenery as it is for cool-climate wines and award-winning restaurants. As one of Australia’s most celebrated wine regions, it’s unsurprising that the hospitality industry is thriving. Hospitality rounds up some of the finest that Orange has to offer. Hey Rosey Barely three meters wide, this tiny bar is dishing up small plates and larger than life wines.
eHotelier
SEPTEMBER 16, 2024
Hotel Jackson, an award winning, family-owned luxury boutique hotel in the heart of Jackson, Wyoming is thrilled to announce the appointment of acclaimed Executive Chef Malyna Si who will lead the hotel’s culinary concepts including locally beloved FIGS and a new signature restaurant opening in Summer 2025.
Speaker: Jennifer Hill
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Hotelogix
SEPTEMBER 16, 2024
In 2024, online travel agencies are still an important part of how hotels get bookings. Whether managing a big hotel chain or a small boutique property, working with OTAs helps you reach more travelers and fill more rooms. This blog will explain OTAs, how they work, and why they're essential for hotels. OTAs offer a platform where people can compare hotels, check prices, and book their stay instantly.
eHotelier
SEPTEMBER 16, 2024
Omni Rancho Las Palmas Resort & Spa is pleased to announce the appointment of its new Resort Manager, Paul Feakes, to lead its property team at the resort.
EATER
SEPTEMBER 16, 2024
But fans wonder if the restaurant business is a laughing matter
eHotelier
SEPTEMBER 16, 2024
Springboard Hospitality, the leading hospitality management company of 48 independent hotels in metropolitan and leisure destination markets across 14 states, is proud to celebrate three years since the inception of its Culture Champion Club,
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
EATER
SEPTEMBER 16, 2024
Lille Allen/Eater Patricia Tanumihardja’s fifth cookbook alchemizes flavor, personal narrative, and sage kitchen guidance There are those of us who think of cooking as something of a chore — the less time in the kitchen, the better. Then there are folks like me, who relish visiting specialty grocery stores to hunt for ingredients and like nothing better than spending an entire day in the kitchen, nose in a cookbook, learning how another culture cooks.
eHotelier
SEPTEMBER 16, 2024
Leading hotel group Choice Hotels Asia-Pac and South Australian accommodation management business M&G Hotel Group are celebrating the addition of two new properties, Econo Lodge Port Augusta and Econo Lodge Dockside Glenelg.
Hotel Business
SEPTEMBER 16, 2024
Peachtree Group has received its I-956F approval from U.S. Citizenship and Immigration Services (USCIS), the government agency that oversees the EB-5 Immigrant Investor Program , for the firm’s currently under-construction TownePlace Suites Palmdale in Palmdale, CA. The I-956F approval marks a crucial step in Peachtree’s ongoing efforts to facilitate investment opportunities through the EB-5 program, which is designed to promote economic growth and job creation in the U.S.
eHotelier
SEPTEMBER 16, 2024
Sabre Corporation, a leading software and technology provider powering the global travel industry, today announced that Malaysia Airlines, Malaysia’s national carrier, has selected PRISM to power and optimize its corporate segment.
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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Hospitality Net
SEPTEMBER 16, 2024
In many sectors, the digital transformation has sparked concerns about market concentration, favoring larger players over smaller businesses. Yet, the European hotel industry defies this trend, as evidenced by the latest findings from Hotrec, the umbrella association of hotels and hospitality providers.
Fast Casual
SEPTEMBER 16, 2024
The list recognizes top catering leaders from 30 brands, incuding Cava, Subway and Five Guys, who are drivers in one of 2024’s fastest-growing restaurant segments.
Lodging Magazine
SEPTEMBER 16, 2024
NEWTON, Massachusetts—Sonesta International Hotels Corporation announced the execution of a deal to open five Sonesta ES Suites hotels in the Dominican Republic. The first property, Sonesta ES Suites ELEMENTS Jarabacoa, is scheduled to open in the first trimester of 2026 with the remaining four hotels to be completed within seven years. Sonesta ES Suites ELEMENTS Jarabacoa, an upscale, extended-stay hotel, will be located in the La Vega province.
Fast Casual
SEPTEMBER 16, 2024
A panel of speakers will discuss third-party delivery at the Fast Casual Executive Summit next month in Denver, Colorado.
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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Lodging Magazine
SEPTEMBER 16, 2024
According to AAA booking data, the two travel categories seeing increased demand compared to last year are flights and cruises. Domestic flight bookings are up 1 percent and international flight bookings are up 3 percent. Travelers are paying about the same as they did last fall. The average domestic roundtrip ticket is $660, and the average international roundtrip ticket is $1,315.
Hotel Business
SEPTEMBER 16, 2024
Hilton and JM Hospitality Inc. have opened Spark by Hilton Toronto Markham, marking the brand’s entry into the Canadian market. Located about 17 miles north of Toronto, the property joins eight other Spark hotels in various stages of development across Canada. Spark opened its first hotel in Mystic, CT, in September 2023 , just nine months after the brand was first announced.
Hospitality Net
SEPTEMBER 16, 2024
Come springtime, Mexico City (CDMX) is set ablaze in enchanting swathes of lavender and mauve as the Jacaranda trees enter bloom, littering the parks and grand avenues with flowers and pleasant aromas to contrast the sprawling metropolis all around. Not yet drowning in heat and with cool evenings, April is the perfect time of year to visit the city which itself is entering a hospitality renaissance with tourists discovering this cultural and gastronomic capital while corporate travelers continue
Revenue Hub
SEPTEMBER 16, 2024
When it comes to the hospitality industry, the guest experience reigns supreme. Hotels strive to provide exceptional service, personalized attention, and a memorable stay for their guests. NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date In today’s digital age, understanding and utilizing guest sentiment is pivotal in creating a great guest experience.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Hospitality Net
SEPTEMBER 16, 2024
Percipia, a leading provider of hospitality phone systems and enhanced guest room technology for hotels, resorts, casinos, and conference centers, announces the release of VIVA+, an all-in-one hospitality solution built on Alexa Smart Properties (ASP) for Hospitality that is available now to all new and current Percipia clients.
Revenue Hub
SEPTEMBER 16, 2024
No hotelier needs to be convinced of the importance of listing their properties on multiple online platforms. In fact, the average independent hotel is listed on 5 to 7 different channels. NB: This is an article from DerbySoft Subscribe to our weekly newsletter and stay up to date Today’s guests demand instant availability and pricing, whether on Google, Online Travel Agents (OTAs) like Expedia, or your independent hotel’s own website.
Hospitality Magazine
SEPTEMBER 16, 2024
The Love Tilly Group is gearing up to open a new Fabbrica location in Sydney’s Inner West next week. The Newtown store is the fourth iteration of the pasta bar, which currently has sites up and running in the CBD and Darlinghurst, with its Balmain restaurant closing late last year. The group snapped up the 101 King Street site in Newtown and have been busy converting into a 70-seat restaurant fitted out with table seating and a central travertine bar that overlooks the open kitchen. “
Revenue Hub
SEPTEMBER 16, 2024
Traditional budgeting has long been the standard for financial control in the hotel industry, but these budgets become irrelevant far too quickly. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date Hotels find themselves attempting to navigate business decisions based on outdated projections, which limits their ability to adapt and react to real-time conditions.
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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