Mon.Sep 16, 2024

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Is your hotel ghosting guests? Tips for memorable bookings

eHotelier

If your booking process feels slow, unclear, or unresponsive, you might be ghosting your guests without even realizing it.

Book 301
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Bringing excitement and reinvention back to the Cross

Hospitality Magazine

Peter Shopovski of House of Mince and Icebergs’ Maurice Terzini are gearing up to open Mirage KX this week. Potts Point’s newest venue promises to deliver excitement back to the area with an offering that sits somewhere between restaurant, performance space, and nightclub. “We wanted to bring back that sense of excitement and reinvention to the area.

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Debunking common myths about AI: why human hotel staff are still irreplaceable

eHotelier

As technology evolves, Artificial Intelligence (AI) has become a valuable tool across industries, especially in hospitality. However, with this rapid advancement, misconceptions about AI's role in replacing human workers have also surfaced.

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Building workplace resilience in hospitality

Hospitality Magazine

At a young age, British founder of The Burnt Chef Project Kris Hall reached a mental health crisis point while working in hospitality. Although it wasn’t caused by his role in the industry, he felt constricted by the stigma associated with his situation. “It took me a long time to get help, and when I eventually started to recover I understood that there might be others who are experiencing similar things,” says Hall.

Training 246
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Operational Empathy Should Be Part of Restaurant Leadership

Modern Restaurant Management

As the QSR industry becomes increasingly crowded, understanding operations from the inside out is more crucial than ever. The pressure to deliver high-quality products quickly, efficiently, and consistently is immense. As competition intensifies, companies must innovate and streamline operations to stay ahead. This is where real, hands-on experience becomes invaluable.

Training 180

More Trending

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Mackay property listed for sale by new player in Australia’s serviced apartment sector

eHotelier

Aligned Corporate Residences, a new player in the serviced apartment sector, has listed the freehold interest in its Mackay property, presenting a compelling investment opportunity with an attractive net return.

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The tech innovations helping hospitality run smoothly

Hospitality Magazine

Every industry is being overhauled by technology innovations that simplify and optimise operations — and hospitality is no exception. As one of the most people-centric industries in the world, there is much to keep on top of. From cyber security, tipping, and payment solutions to financial wellbeing, practical business advice, and produce price tracking, technology innovators are helping each part of the industry run more effectively and efficiently.

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Marriott International and PT. Pakuwon Jati Tbk. sign agreement to open five more properties in Indonesia

eHotelier

Marriott International, Inc. and PT. Pakuwon Jati Tbk. announced a signed agreement to develop five additional properties, comprising more than 1,300 rooms across Indonesia.

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Regional roundup: Orange

Hospitality Magazine

This bustling country town in central west New South Wales is as well known for its beautiful scenery as it is for cool-climate wines and award-winning restaurants. As one of Australia’s most celebrated wine regions, it’s unsurprising that the hospitality industry is thriving. Hospitality rounds up some of the finest that Orange has to offer. Hey Rosey Barely three meters wide, this tiny bar is dishing up small plates and larger than life wines.

Magazine 130
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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Michelin starred Chef Malyna Si appointed Head of Culinary Concept at Hotel Jackson

eHotelier

Hotel Jackson, an award winning, family-owned luxury boutique hotel in the heart of Jackson, Wyoming is thrilled to announce the appointment of acclaimed Executive Chef Malyna Si who will lead the hotel’s culinary concepts including locally beloved FIGS and a new signature restaurant opening in Summer 2025.

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A Hotelier’s Guide on Online Travel Agencies 2024

Hotelogix

In 2024, online travel agencies are still an important part of how hotels get bookings. Whether managing a big hotel chain or a small boutique property, working with OTAs helps you reach more travelers and fill more rooms.  This blog will explain OTAs, how they work, and why they're essential for hotels. OTAs offer a platform where people can compare hotels, check prices, and book their stay instantly.

Book 130
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Paul Feakes appointed Resort Manager at Omni Rancho Las Palmas Resort & Spa

eHotelier

Omni Rancho Las Palmas Resort & Spa is pleased to announce the appointment of its new Resort Manager, Paul Feakes, to lead its property team at the resort.

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Grin and ‘Bear’ It: Liza Colón-Zayas and Cast Grab a Record-Breaking 11 Emmys for a Comedy

EATER

But fans wonder if the restaurant business is a laughing matter

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Springboard Hospitality’s “Culture Champion Club” leads the way in corporate engagement

eHotelier

Springboard Hospitality, the leading hospitality management company of 48 independent hotels in metropolitan and leisure destination markets across 14 states, is proud to celebrate three years since the inception of its Culture Champion Club,

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‘Mortar & Pestle’ Is a Brilliant Portal to Indonesian Cooking

EATER

Lille Allen/Eater Patricia Tanumihardja’s fifth cookbook alchemizes flavor, personal narrative, and sage kitchen guidance There are those of us who think of cooking as something of a chore — the less time in the kitchen, the better. Then there are folks like me, who relish visiting specialty grocery stores to hunt for ingredients and like nothing better than spending an entire day in the kitchen, nose in a cookbook, learning how another culture cooks.

Book 122
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Choice Hotels Asia-Pac’s distribution strength fuels expansion with M&G Hotel Group

eHotelier

Leading hotel group Choice Hotels Asia-Pac and South Australian accommodation management business M&G Hotel Group are celebrating the addition of two new properties, Econo Lodge Port Augusta and Econo Lodge Dockside Glenelg.

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Peachtree receives approval for EB-5-funded TownePlace Suites

Hotel Business

Peachtree Group has received its I-956F approval from U.S. Citizenship and Immigration Services (USCIS), the government agency that oversees the EB-5 Immigrant Investor Program , for the firm’s currently under-construction TownePlace Suites Palmdale in Palmdale, CA. The I-956F approval marks a crucial step in Peachtree’s ongoing efforts to facilitate investment opportunities through the EB-5 program, which is designed to promote economic growth and job creation in the U.S.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Malaysia Airlines selects Sabre’s PRISM to optimise the experience for corporate travellers

eHotelier

 Sabre Corporation, a leading software and technology provider powering the global travel industry, today announced that Malaysia Airlines, Malaysia’s national carrier, has selected PRISM to power and optimize its corporate segment.

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Hotels in Europe balance digital platforms and direct bookings for success

Hospitality Net

In many sectors, the digital transformation has sparked concerns about market concentration, favoring larger players over smaller businesses. Yet, the European hotel industry defies this trend, as evidenced by the latest findings from Hotrec, the umbrella association of hotels and hospitality providers.

Book 115
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Fast Casual, Lunchbox reveal Top 30 Movers & Shakers: Catering

Fast Casual

The list recognizes top catering leaders from 30 brands, incuding Cava, Subway and Five Guys, who are drivers in one of 2024’s fastest-growing restaurant segments.

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Sonesta Signs Deal to Open Five Hotels in the Dominican Republic

Lodging Magazine

NEWTON, Massachusetts—Sonesta International Hotels Corporation announced the execution of a deal to open five Sonesta ES Suites hotels in the Dominican Republic. The first property, Sonesta ES Suites ELEMENTS Jarabacoa, is scheduled to open in the first trimester of 2026 with the remaining four hotels to be completed within seven years. Sonesta ES Suites ELEMENTS Jarabacoa, an upscale, extended-stay hotel, will be located in the La Vega province.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Fast Casual Executive Summit session to delve into third-party delivery

Fast Casual

A panel of speakers will discuss third-party delivery at the Fast Casual Executive Summit next month in Denver, Colorado.

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AAA Reports Top Travel Destinations for Fall

Lodging Magazine

According to AAA booking data, the two travel categories seeing increased demand compared to last year are flights and cruises. Domestic flight bookings are up 1 percent and international flight bookings are up 3 percent. Travelers are paying about the same as they did last fall. The average domestic roundtrip ticket is $660, and the average international roundtrip ticket is $1,315.

Book 105
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Creating an Oasis in the City at the Andaz Mexico City Condesa

Hospitality Net

Come springtime, Mexico City (CDMX) is set ablaze in enchanting swathes of lavender and mauve as the Jacaranda trees enter bloom, littering the parks and grand avenues with flowers and pleasant aromas to contrast the sprawling metropolis all around. Not yet drowning in heat and with cool evenings, April is the perfect time of year to visit the city which itself is entering a hospitality renaissance with tourists discovering this cultural and gastronomic capital while corporate travelers continue

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Power of Sentiment Analysis to Upgrade Hotel Guest Experience

Revenue Hub

When it comes to the hospitality industry, the guest experience reigns supreme. Hotels strive to provide exceptional service, personalized attention, and a memorable stay for their guests. NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date In today’s digital age, understanding and utilizing guest sentiment is pivotal in creating a great guest experience.

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Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.