Thu.Feb 27, 2025

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The top traits of exceptional hospitality professionals

eHotelier

Whether youre a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. Here are the top traits that define exceptional hospitality professionals and why they matter.

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PPHE welcomes ‘record’ year of growth as FY revenues hit £442m

Hotel Owner

PPHE has welcomed a record year of growth, reporting that total revenues rose by 6.8% to a record 442.8m, up from 414.6m the prior year. According to the group, this was achieved despite the weaker Euro in 2024, which accounts for around 40% of its revenue. Meanwhile, total EBITDA rose by 6.5% to 136.5m, up from 128.2m, while like-for-like its EBITDA margin improved to 32.5%, supported by a strong focus on cost management and technological initiatives.

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Hyatt announces the opening of Andaz Doha in Qatar

eHotelier

Hyatt Hotels Corporation today announced the opening of Andaz Doha, marking the debut of the lifestyle brand in Qatar and the fourth Hyatt brand in the city.

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The Athenaeum Hotel GM to leave amid restructuring

Hotel Owner

Sir Richard Sutton Ltd, owner of The Athenaeum Hotel and Residences in London, has begun a consultation process with colleagues who work in operational support teams as part of a proposed restructuring. Joanne Taylor-Stagg, general manager of The Athenaeum, will step away from the business after six years at the helm after supporting this transition and a handover to her successor, for whom a search will now begin.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Nekajui debuts as the ultimate ultra-luxury escape on Peninsula Papagayo

eHotelier

Nestled within one of the worlds most biodiverse destinations,Nekajui, a Ritz-Carlton Reserve, has officially opened its doors, offering discerning travelers a secluded

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Ruby Molly Hotel sold for €86m to Deka Immobilien

Hotel Owner

Ruby Molly Hotel, located in Dublin City Centre, has been sold for 86m (71.11m) to Deka Immobilien by ESR Europe, the European platform of ESR Group. The Ruby Molly asset was owned through ESR Europe Active Real Estate Fund IV, a discretionary value-add fund series targeting Western Europe that utilises a thematic, strategy led investment approach. The sale announcement follows on from ESR Europes disposal of an Irish residential development in January 2025 for 159.7m (132m), also owned under ES

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Waldorf Astoria London Admiralty Arch onboards Clare Smyth and Daniel Boulud

Hotel Owner

Waldorf Astoria London Admiralty Arch has announced Clare Smyth and Daniel Boulud as its official chef partners. The two renowned chefs, who together hold seven Michelin stars, will each oversee one of the hotels signature restaurants when it opens its doors in 2026. The culinary collaboration marks a step for Waldorf Astoria London Admiralty Arch as the historic building is restored back to its former glory ahead of its unveiling as a luxury hotel in 2026.

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James Lamb appointed Chief Financial Officer (CFO) at HR Group

eHotelier

The Berlin-based HR Group has appointed James Lamb as its new Chief Financial Officer (CFO).

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TIGERS – 1

Mary Gostelow

This was an unusual way to start a day in India – more like being on safari in Kenya or Tanzania. It was actually at Sawai Madhopur Lodge (above), part of IHCL’s seleQtion group. Girlahead was sitting on the outside courtyard of a one-storey house built in 1930 by Maharaja Sawai Man Singh II of Jaipur as a hunting base for his private hunting reserve, Ranthambore National Park, today the renowned home of tigers.

Book 52
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Radisson Hotel Group introduces “Extra Mile Incentive Travel by Radisson Hotels” to redefine and enhance company culture

eHotelier

Radisson Hotel Group has partnered with the Society for Incentive Travel Excellence (SITE) to introduce Extra Mile Incentive Travel by Radisson Hotels

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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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Will High Egg Costs Ruin Paczki Day?

EATER

Local restaurants hope creativity can lure customers on Fat Tuesday even if the treats cost a little bit more

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Coast Hotels celebrates its top achievers

eHotelier

Coast Hotels Limited,a fully owned subsidiary of APA Hotel Canada, Inc.

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Salad bar Atis opens newest flagship store in Covent Garden

Luxury Hospitality Magazine

atis, the sustainable, plant-focused salad and plate concept, is thrilled to announce the opening of its newest flagship store in the heart of Covent Garden on Friday, 14thMarch. This marks the brands tenth location in London and its first opening of 2025, with exciting expansion plans in the pipeline. Since launching its first store by Old Street in October 2019, atis has captured the hearts of Londoners with its signature build-your-own bowls, nourishing plates, and plant-forward dishes.

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Guestline unveils AI-powered Revenue Management System

eHotelier

Access Hospitalitys Guestline unveils its latest development at ITB Berlin 2025 with the integration of an AI-powered Revenue Management System (RMS) within its Property Management System (PMS).

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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15 Real-Life Scranton Restaurants and Bars Referenced on ‘The Office’

EATER

Take a road trip to Poor Richards, Alfredos Pizza Cafe, and more

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Air India Express becomes 100th airline to choose Sabre’s network planning software

eHotelier

Sabre Corporation, a leading global travel technology company, has signed its 100th Network Planning & Optimization deal, with Air India Express becoming its milestone customer.

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Revenue’s New Power Duo: How Mews & Atomize are Crushing Hotel Silos

Hospitality Net

In an industry as dynamic as hospitality, collaboration has become the cornerstone of success. As hotels strive to deliver exceptional guest experiences while maximizing revenue, the integration of Property Management Systems (PMS) like Mews and Revenue Management Systems (RMS) like Atomize is necessary. By fostering real-time communication and data sharing across departments, this integration is breaking down silos, enhancing efficiency, and driving revenue growth.

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Absolute Hotel Services selects Oracle’s tech for efficiency

Hotel Management Network

Absolute Hotel Services (AHS) Group has selected Oracle's OPERA Cloud and Simphony Cloud POS platforms for its global AHS-branded properties. The post Absolute Hotel Services selects Oracles tech for efficiency appeared first on Hotel Management Network.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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The Social Hub enters Portugal

Hospitality Net

The Social Hub is set to open its first hotel in Porto - Portugals first hybrid hospitality venue and the latest milestone in the groups rapid expansion.

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Wings and Rings franchising fast-casual concept

Fast Casual

The idea for Noble Chicken began in 2019 as an entry into a local wing competition in Cincinnati.

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How to Thoughtfully Empower Humans and Hotels with AI

Hospitality Net

Recently, AI experiments like Marriott Rennaissances AI-concierge and Clarions Google Wallet hotel room keys show hotels are experimenting with AI adoption. Deloitte has shared that 43% of hotels have automated repetitive tasks to help staff. Regardless of how much work we automate, AI alone can neither solve all the hotel industrys problems (such as labor shortages) nor take over all job functions of the employees.

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Cocktail Costing Formula: How to Set Cocktail Prices for Your Bar

Sculpture Hospitality

Cocktails arent just delicious, theyre a major driver of revenue for your bar. But heres the thing, if youre not pricing them correctly, you could be losing out on profits.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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How to Build the Perfect Hotel Tech Stack

Hospitality Net

Exceptional hospitality requires collaboration. Not only between hotel teams, but with technology too. Its important that hoteliers dont think of their tech as a simple tool to perform a function, but as a strategic partner, essential to enhancing both operational efficiency and guest experience.

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5 Must-See Booths at the 2025 International Pizza Expo

Adora POS

Heading to the 2025 International Pizza Expo? Discover the top 5 must-see booths featuring game-changing tech, gourmet ingredients, and the latest pizza trends. From AI-powered ordering with Adora POS to sweet heat from Mikes Hot Honey, this guide will help you make the most of your visit! Read more now!

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Centara Hotels & Resorts Embarks on a Transformational Year with Major Renovations, New Brands, and Key Openings in 2025

Hospitality Net

Centara Hotels & Resorts, Thailands leading hotel operator, is looking ahead to another highly productive year in 2025, as it enters exciting new markets, unveils exceptional guest experiences, and moves confidently towards its goal of becoming The Place to Be for the worlds travellers and one of the planets top 100 hotel operators by 2027.

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Minor Hotels to open new resort in Hangzhou City amid China expansion

Hotel Management Network

Hospitality group Minor Hotels has collaborated with YouChao International Tourism Hotel to develop a new resort in Hangzhou City, China. The post Minor Hotels to open new resort in Hangzhou City amid China expansion appeared first on Hotel Management Network.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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The Comeback of Hotel Reviews

Hospitality Net

Hotel reviews have never really been useless, but they did lose some of their impact over time. When they first emerged, they revolutionized the hotel industry. Suddenly, hoteliers had to up their gameguest feedback was no longer limited to a suggestion box at the front desk; it was out in the open, influencing bookings. But as reviews became ubiquitous, their influence started to wane.

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Top 10 Loyalty Cards for Restaurants That Drive Customer Loyalty

Eat Restaurant Management

Loyalty cards are a great way for restaurants to keep customers coming back. By offering rewards and incentives, they encourage repeat visits, which helps increase revenue. In this article, I'll take you through the best loyalty card programs in the restaurant industry, how they work, and the benefits they bring.

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How to Provide Adaptive Meeting Spaces to Guests in All Verticals

Hospitality Net

Conrad New York Downtown redefines the standard for meetings and events by seamlessly blending sophistication and world-class service. Nestled in the heart of Lower Manhattan, our luxurious all-suite hotel offers a modern canvas for gatherings of all sizes, catering to both corporate and social occasions.

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Aleph Hospitality to manage The Address hotel in Ghana

Hotel Management Network

Aleph Hospitality has signed a management agreement for the hotel tower at The Address in Accra, Ghana, which is slated to open in 2026. The post Aleph Hospitality to manage The Address hotel in Ghana appeared first on Hotel Management Network.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a