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When someone mentions “accountability,” do you have a visceral reaction? What about your team—do they see it as a chance to shine or a reason to worry? For many, the mere mention of accountability in meetings or performance reviews feels like a reprimand. A hard line. A reminder to “do your job right.” But what if accountability didn’t feel so harsh and instead inspired pride and ownership?
STAAH, a leading technology company helping hoteliers unlock their full revenue potential, has unveiled its list of distribution channels that brought the highest number of bookings to hotels over the past year. The list is based on hotel reservations that have passed through the STAAH channel manager across its network of 500+ integrations across the world.
In the hospitality industry, online reviews can make or break a business. A glowing review can attract new guests, while a negative one can deter potential customers. NB: This is an article from Agilysys Subscribe to our weekly newsletter and stay up to date But one factor thats often overlooked is the power of a thoughtful response. Engaging with reviewswhether positive or negativeshows your guests that their feedback matters and helps build trust with future patrons.
Getty Images/500px Plus Why is there a plastic baby baked inside this Mardi Gras staple? Americans usher in the new year with lifestyle resolutions galore, but many people across the globe particularly those from predominantly Catholic countries celebrate the calendar change with a sweet pastry known as king cake. It first appears in bakery cases at the beginning of each year and can be found at the center of celebrations through early spring.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
We already know that holding real estate on the search engine results page (SERP) is super important, and Googles constant algorithm updates play a prominent role. NB: This is an article from Travelboom Subscribe to our weekly newsletter and stay up to date Whether youre running a hotel or bed & breakfast, you can use a hotels Google Business Profile to promote your property and increase your presence in the local search results.
As we enter 2025, we reflect on the hospitality industry in 2024, which has proven to be a dynamic and interesting year. Though many of the challenges facing the industry have carried forward into 2025, some will be less of a factor moving forward. For example, by year-end 2024, challenges such as the highest interest rates in 30 years have started to recede but inflation remains a problem.
In the hotel industry terms like “guest service” and “guest experience” are often used interchangeably – but, there are distinct differences. NB: This is an article from iVvy Subscribe to our weekly newsletter and stay up to date Each term refers to different aspects of hotel operations. Understanding these differences and improving each one in your hotel is important to enhance guest satisfaction, boost loyalty, and increase revenue.
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In the hotel industry terms like “guest service” and “guest experience” are often used interchangeably – but, there are distinct differences. NB: This is an article from iVvy Subscribe to our weekly newsletter and stay up to date Each term refers to different aspects of hotel operations. Understanding these differences and improving each one in your hotel is important to enhance guest satisfaction, boost loyalty, and increase revenue.
DALLAS, TexasCoury Hospitality announced the promotion of Andrew Casperson to president from chief operations officer. As president, Casperson will assist in shaping the future of Coury Hospitality, driving its growth and reinforcing its reputation in hospitality management. In an era where lifestyle hotels are changing the travel landscape, Casperson’s will reimagine guest experiences and set standards for operations for the company.
Dreamscape Hospitality has assumed management of the Columbus Airport Marriott. Located near John Glenn Columbus International Airport, the property will soon undergo a full renovation. The hotel features 230 guestrooms and suites, more than 14,000 sq. ft. of versatile event space, a fitness center and an on-site restaurant and bar. We are honored to welcome the Columbus Airport Marriott into the Dreamscape portfolio, said Adam Patenaude, president, Dreamscape Hospitality.
NORTH BETHESDA, MarylandChoice Hotels International, Inc. began the next chapter of its reimagination of the Radisson Hotels Americas brands, which it acquired in 2022, with the introduction of new visual identities, including new logos for Radisson, Radisson Blu, and Radisson Individuals. The latest looks draw from these brands legacies while embracing Choice Hotels’ vision to shake up the hotel industrys upscale and upper upscale segments.
Fill your nori-wrapped parcels with Spam, kimchi, tofu, and more When it comes to middle school memories, everyone remembers their first kiss, or the first time they danced (or awkwardly shuffled) in a hot auditorium. My most distinctive middle school memory, however, is the first time I ever tried Spam musubi a completely new, and different, type of love affair.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
DENVER, ColoradoPeregrine Hospitality debuted as a reimagined version of KSL Resorts. Peregrine Hospitality will continue to manage its portfolio of hotels and resorts while pursuing opportunities for growth across all asset classes within the hospitality sector. Led by CEO Greg Kennealey, the Peregrine Hospitality executive team is comprised of Tom Barber, chief financial officer; Ed Eynon, chief human resources officer; Catherine Hance, chief legal officer; Pete Sams, chief operating officer;
AMSTERDAM, THE NETHERLANDS Ireckonu, a leading provider of hospitality digital solutions, and a member of Oracle PartnerNetwork (OPN), today announced Ireckonu CORE Middleware and Customer Data Platform (CDP) is available on Oracle Cloud Marketplace and can be deployed on Oracle Cloud Infrastructure (OCI) and integrated with OPERA Cloud via the Oracle Hospitality Integration Platform (OHIP).
There are many educational approaches to grooming potential leaders among hotel staff as well as further developing existing leaders, and one of the more unique methods comes from Valencia Hotel Group. Coming out of COVID, the company started a book club as part of its weekly call for general managers and corporate directors. Then we realized that everybody wanted to be a part of it, related Trent Freeman, VP of operations.
Choice Hotels International Inc. has revealed the next chapter of its reimagination of the Radisson Hotels Americas brands, which it acquired in 2022, with the introduction of new visual identities, including new logos for Radisson, Radisson Blu and Radisson Individuals. The new logos are among several experiential elements that the company will begin to implement at hotels in the Americas this year following its repositioning of Radisson, Radisson Blu and Radisson Individuals last year to attra
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
The Radical, located in the River Arts District of Asheville, North Carolina, reopened and is welcoming guests following recovery from the effects of Hurricane Helene. Housed in a once-abandoned 1920s warehouse that was formerly a cereal factory, The Radical is a boutique hotel and art installation that debuted in October 2023 with 70 guestrooms and suites.
Coury Hospitality has promoted Andrew Casperson to president. He was previously COO. In his new role, Casperson is instrumental in shaping the future of Coury Hospitality, driving its strategic growth and reinforcing its reputation as a trailblazer in hospitality management, according to the company. He joined the company in the spring of 2023 and has led operations strategies for its portfolio of hotels, bars and restaurant concepts.
Candidates for hospitality positions at the leadership level have already demonstrated themselves to be driven in their careers. As such, they often look for opportunities to grow as leaders within a supportive corporate culture, not merely a competitive salary and benefits package. Hotel operators who offer this added value in their management-level roles thus gain an advantage in attracting and retaining these professionals, who tend to have more options in the current job market.
Extreme Hospitality has revealed that Ryan M. Alpert has joined the company as chief commercial officer (CCO). In his new role, he will lead the revenue generation strategies for the companys portfolio of hotels and hospitality assets. With 25 years of experience in the hospitality industry, Alpert brings a wealth of expertise and proven leadership to Extreme Hospitality, according to the company.
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
As president/CEO of a mega-brand company, Sonesta International Hotels Corporation‘s John Murray is faced with plenty of challenges on a daily basis, but as he points out, thats not unlike the business of running hotels. And for Murray, who characterizes himself as a people person, he wouldnt have it any other way. Murray weighed in on what he likes most about the hospitality business.
10 different types of properties As the saying goes, "Different strokes for different folks." This couldn't be truer in the world of lodging. With so many options available, it's clear that various guests are looking for different experiences. Let's take a look at 10 of the most common types of lodging, so you can better understand the landscape and how to stay competitive.
Remington Hospitality CEO Sloan Dean said although staffing continues to be a challenge, it has eased in some ways: We now have fewer open jobs, and wage growth has cooled from about 8 percent to 4 percent. Yet, he said, theres no denying the problem of turnover, especially among hourly employees in housekeeping and food & beverage, where average turnover is 100 percent.
As we turn the calendar to 2025, hotel owners and operators are finalizing their annual budgets and ensuring they align with the latest market conditions. With STR forecasting modest growth for 2025, its critical for hoteliers to move beyond static budgets, take dynamic market conditions into account, and put operational strategies in place to meet and exceed budget.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Theres no doubt that the pandemic took its toll on the hospitality workforce with many employees leaving the industry forever, but perhaps no segment was impacted in a bigger way than food & beverage. In a post-COVID environment, hoteliers have emphasized the importance of training and technology, as well as creating the right culture, to get less experienced employees up to speed within their respective F&B outlets.
Equinox Hotels, known for its commitment to high-performance luxury hospitality and health, announces a pioneering partnership with Dr. Matthew Walker, renowned author, sleep scientist, and professor of neuroscience and psychology at the University of California, Berkeley. The introduction of this sleep innovation project with Dr. Walker deepens Equinox Hotels commitment to sleep-focused hospitality and takes the guest experience to new heights by integrating cutting-edge sleep science to furthe
MIAMI, FloridaFOH Worldwide announced the acquisition of Smart Buffet Ware to enhance FOH’s Front of the House brand’s buffet category and secure a global distribution agreement with Tiger Company LTD. This is an exciting day for FOH Worldwide, said Simone Mayer, CEO of FOH. Combining Smart Buffet Ware’s advanced technology, exclusive manufacturing partnerships, and strong commitment to quality with our solution-driven approach and reach, positions us to redefine buffet service
Voice technology and its transformative potential took center stage at the Self-Service Innovation Summit 2024, hosted by Networld Media Group in Miami, Florida.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Few hospitality team members have as much direct impact on guest satisfaction as those responsible for keeping hotel guestrooms pristine, with no trace of those that have stayed before. That means sparkling clean bathrooms, mopped and vacuumed floors and rugs, fresh linens on neatly made bed, a replenished supply of toiletries, and plentiful and spotless towels in bathrooms.
Does your hotel/resort offer a beautiful and modern guest laundry? If not, youre likely missing out on bookings by extended-stay guests and athletic teams that seek out properties with high-quality guest laundries. In this article, we offer suggestions for creating a guest laundry that attracts guests and satisfies their need for clean clothes during their stay.
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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