Wed.Oct 02, 2024

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7 features you can’t miss in a hotel CRM

eHotelier

If you are tired of dealing with disorganised and scattered guest data and manually managing all guest communication, you are probably looking to implement (or already have implemented) a CRM for your hotel.

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Melbourne bar Caretaker’s Cottage wins Art of Hospitality Award

Hospitality Magazine

Melbourne bar Caretaker’s Cottage has secured the 2024 Art of Hospitality Award from The World’s 50 Best Bars. More than 700 anonymous industry experts from across the globe voted for the bar they received the most outstanding hospitality service at in the last 18 months, with Rob Libecans, Ryan Noreiks and Matt Stirling’s venue emerging victorious.

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U.S. remains the world’s most powerful travel & tourism market

eHotelier

The World Travel & Tourism Council (WTTC) today launched its 2024 Economic Impact Trends Report, which has revealed the U.S. as the world’s most powerful Travel & Tourism market, contributing a record-breaking $2.36 TN to the nation’s economy last year.

Marketing 246
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Elevate Your Restaurant Brand: Convert Value into Loyalty

Modern Restaurant Management

Now that the summer of the value meal has ended, what will autumn bring for QSR brands? Will they be able to capitalize on the good will and traffic boosts as the weather gets cooler? To learn how operators can take a forward-looking approach and ease customers back into a profitable pricing model, Modern Restaurant Management (MRM) magazine reached out to Hope Neiman, CMO at restaurant ordering and loyalty platform, Tillster, which works with brands like Baskin Robbins, Popeyes and Burger King

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Driving Tech Innovation: FCS Solutions Responds to Hotel Demands by Strengthening Presence in Central and Eastern Europe

eHotelier

FCS Solutions, a global leading provider of hospitality technology, continues its strategic expansion across the Europe, with a new office in Czech Republic.

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UN Tourism joins G20 Presidency to discuss the future of tourism policies and governance All Regions

eHotelier

UN Tourism has brought together Ministers from the G20 economies to advance tourism policies and transform governance across the sector.

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How Technology is Modernizing Hospitality Operations

Hospitality Net

The hospitality industry has changed a lot over the years. Labor shortages, rising guest expectations, and tightening budgets are the new norm. We’ve spent a lot of time thinking about how technology can help solve these challenges. And while technology won’t fix everything, it can go a long way in making operations run smoother and guests happier.

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Introducing InterContinental Chantilly Château Mont Royal

eHotelier

IHG Hotels & Resorts welcomes InterContinental Chantilly Château Mont Royal to its growing luxury and lifestyle portfolio, now the second largest in the world.

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New data shows Australian restaurant owners feeling financial strain

Hospitality Magazine

A new report has revealed that almost half of the surveyed restaurant owners say their financial position has recently changed for the worse. The report combines data from the Restaurant and Catering Association, Mastercard, and Uber Eats to reveal the longtail economic impacts of covid on hospitality. The findings drew insights from almost 60 thousand small business operators and over 300 thousand people in the sector.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Accor achieves 1,000 Mercure hotels milestone

eHotelier

Mercure Hotels, a brand synonymous with local discovery and exploration, has reached a historic milestone with the opening of its 1,000th hotel.

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Hospitality IT metrics for tech leads | Mews

MEWS

The shift in IT priorities There’s been a significant shift in the priorities of IT management in recent years. A study by Hospitality Technology showed that 68% of hoteliers reported an increased focus on digital transformation as a key driver for business growth. The emphasis has moved from maintaining basic operational stability to driving innovation, enhancing security and optimizing performance.

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Erik Billgren appointed General Manager at Anantara Peace Haven Tangalle

eHotelier

Minor Hotels has appointed Erik Billgren as General Manager of Anantara Peace Haven Tangalle Resort, effective September 2024.

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Customer casebook: Staff satisfaction with Mews

MEWS

Hiring and training new employees is an expensive business, both in recruiting costs and time invested. So, it’s not surprising that staff satisfaction and retention are priorities for hotels looking to drive profitability.

Training 130
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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Bill Ryan appointed Senior Vice President and Chief Technology Officer at BWH Hotels

eHotelier

BWH Hotels, a leading hospitality enterprise comprised of three hotel companies including WorldHotels™, Best Western® Hotels & Resorts, and SureStay® Hotels

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What Do I Do With Hazelnuts?

EATER

Dilek Baykara The flavor of hazelnuts lends itself well to spice blends, pie crust, and candying The story of the hazelnut is one of a star-quality character too often relegated to a supporting role. Born a humble filbert, it sheds its frilly coat and assumes a more glamorous stage name, arriving on the scene with European flair. Yet, time and time again, the hazelnut is cast in a secondary part.

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How restaurants can automate successfully

Fast Casual

A panel at QSR Next held virtually on Nov. 13 will address how restaurants can uncover automation opportunities and build a tech stack that delivers high ROI.

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The Whole Foods ‘Chantilly Gate’ Saga Shows Complaining Works Sometimes

EATER

Whole Foods Whole Foods is bringing back the original recipe for its Berry Chantilly Cake, after customers voiced their outrage It is one of life’s great cruelties that many daily treats — a warm latte, a slice of cake — exist at the whims of corporate behemoths, who at any moment can rip them from our helpless fingers. The Surges and Phish Sticks of my youth were lost in the wind, while other snack recipes have likely been changed without our knowledge, our taste buds signaling something is wro

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Cobblestone deploys Stayntouch PMS

Hotel Business

Stayntouch , a cloud hotel property management systems (PMS) and guest-centric technology provider, has entered into a new partnership with Cobblestone Hotels. Stayntouch deployed its PMS across 139 Cobblestone properties in 90 days. “We chose Stayntouch for their outstanding customer support and dedicated team members, who remain consistently available—a quality we truly value,” said Josie Kilgore, brand president, Cobblestone Hotels.

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The Cold Foam-ification of Fun Coffee Drinks

EATER

Call it an einspänner, cold foam, or a cream top. | Getty Images/iStockphoto Why einspänners are everywhere The einspänner is a Viennese drink that’s named after a horse-drawn carriage. As the lore goes, carriage drivers wanted to insulate their hot coffees and prevent spillage as they drove, thus they topped their drinks with thick, dense layers of whipped cream.

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Extended Stay America to Donate 100,000 Free and Discounted Room Nights to Cancer Patients and Families

Hospitality Net

Extended Stay America, the nation’s leading mid-priced extended stay hotel brand, is proud to announce its renewed designation as the Official Hotel Partner of the American Cancer Society. Over the next two years, Extended Stay America will provide a total of 100,000 free and discounted room nights per year to cancer patients and their families, a total value of over $7 million.

Pricing 111
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Apple spice knocking out pumpkin spice for fall's favorite flavor?

Fast Casual

Apple Pie Spice is subtle, flexible and perfect for sweet and savory applications.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Red Roof Looks to Reach New Heights With Redesigned Prototype, Partnerships

Lodging Magazine

Incorporating a theme of ‘Elevate,’ Red Roof hosted its 2024 Brand Conference emphasizing its new prototype, a pair of recent partnerships, and some key personnel additions as initiatives designed to help the 51-year-old company reach new heights. Having recently reached the 700-hotel milestone as a company throughout its four brands, Red Roof President Zack Gharib linked the new prototype for its venerable Red Roof flag with the conference theme during a media Q&A session.

Magazine 105
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The sustainable revolution in hotels

Hotel Owner

Sustainability, as we know, has become a significant trend that is re­shaping the hospitality sector. While making the case for the economic and societal benefits the industry brings, the commercial and regulatory challenges across the ESG spectrum for hotels are now significant. So how can hotel owners, operators and investors respond to these challenges?

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Spark by Hilton Set To Debut in Austria With Two Vienna Properties

Hospitality Net

Hilton (NYSE: HLT) has today announced the signing of two hotels under Hilton’s new premium economy conversion brand, Spark by Hilton, as part of a wider agreement with Verkehrsbuero Hospitality. Spark by Hilton Vienna Donaustadt and Spark by Hilton Vienna Messe Prater will both open later this year.

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Hyatt completes acquisition of Standard International

Hotel Business

Hyatt Hotels Corporation has completed the acquisition of the brands and most of the affiliates of lifestyle hospitality company Standard International , the parent company of The Standard and Bunkhouse Hotels brands. The 100% asset-light portfolio includes management, franchise and license contracts for 22 open hotels with approximately 2,000 rooms, including The Standard, London; The Standard, High Line in New York City; The Standard, Bangkok Mahanakhon; and The Manner in New York City’s

Marketing 105
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Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.