Wed.Oct 02, 2024

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7 features you can’t miss in a hotel CRM

eHotelier

If you are tired of dealing with disorganised and scattered guest data and manually managing all guest communication, you are probably looking to implement (or already have implemented) a CRM for your hotel.

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Melbourne bar Caretaker’s Cottage wins Art of Hospitality Award

Hospitality Magazine

Melbourne bar Caretaker’s Cottage has secured the 2024 Art of Hospitality Award from The World’s 50 Best Bars. More than 700 anonymous industry experts from across the globe voted for the bar they received the most outstanding hospitality service at in the last 18 months, with Rob Libecans, Ryan Noreiks and Matt Stirling’s venue emerging victorious.

Magazine 246
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U.S. remains the world’s most powerful travel & tourism market

eHotelier

The World Travel & Tourism Council (WTTC) today launched its 2024 Economic Impact Trends Report, which has revealed the U.S. as the world’s most powerful Travel & Tourism market, contributing a record-breaking $2.36 TN to the nation’s economy last year.

Marketing 245
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Elevate Your Restaurant Brand: Convert Value into Loyalty

Modern Restaurant Management

Now that the summer of the value meal has ended, what will autumn bring for QSR brands? Will they be able to capitalize on the good will and traffic boosts as the weather gets cooler? To learn how operators can take a forward-looking approach and ease customers back into a profitable pricing model, Modern Restaurant Management (MRM) magazine reached out to Hope Neiman, CMO at restaurant ordering and loyalty platform, Tillster, which works with brands like Baskin Robbins, Popeyes and Burger King

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Driving Tech Innovation: FCS Solutions Responds to Hotel Demands by Strengthening Presence in Central and Eastern Europe

eHotelier

FCS Solutions, a global leading provider of hospitality technology, continues its strategic expansion across the Europe, with a new office in Czech Republic.

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UN Tourism joins G20 Presidency to discuss the future of tourism policies and governance All Regions

eHotelier

UN Tourism has brought together Ministers from the G20 economies to advance tourism policies and transform governance across the sector.

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Hospitality IT metrics for tech leads | Mews

MEWS

The shift in IT priorities There’s been a significant shift in the priorities of IT management in recent years. A study by Hospitality Technology showed that 68% of hoteliers reported an increased focus on digital transformation as a key driver for business growth. The emphasis has moved from maintaining basic operational stability to driving innovation, enhancing security and optimizing performance.

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Introducing InterContinental Chantilly Château Mont Royal

eHotelier

IHG Hotels & Resorts welcomes InterContinental Chantilly Château Mont Royal to its growing luxury and lifestyle portfolio, now the second largest in the world.

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Customer casebook: Staff satisfaction with Mews

MEWS

Hiring and training new employees is an expensive business, both in recruiting costs and time invested. So, it’s not surprising that staff satisfaction and retention are priorities for hotels looking to drive profitability.

Training 130
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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Bill Ryan appointed Senior Vice President and Chief Technology Officer at BWH Hotels

eHotelier

BWH Hotels, a leading hospitality enterprise comprised of three hotel companies including WorldHotels™, Best Western® Hotels & Resorts, and SureStay® Hotels

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Flavour of Japan – Rice & Grain Delights Fair held in Melbourne

Hospitality Magazine

An event for foodservice professionals to discover Japanese rice and Japanese rice products was held in Melbourne last month. The one-day meeting was organised by the Japan Rice and Rice Industry Export Promotion Association ( J.R.E ) at Crowne Plaza Melbourne. A number of entrepreneurs from Japan were in attendance, exhibiting products including rice, sake, rice flour, and rice crackers.

Events 100
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Accor achieves 1,000 Mercure hotels milestone

eHotelier

Mercure Hotels, a brand synonymous with local discovery and exploration, has reached a historic milestone with the opening of its 1,000th hotel.

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How restaurants can automate successfully

Fast Casual

A panel at QSR Next held virtually on Nov. 13 will address how restaurants can uncover automation opportunities and build a tech stack that delivers high ROI.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Erik Billgren appointed General Manager at Anantara Peace Haven Tangalle

eHotelier

Minor Hotels has appointed Erik Billgren as General Manager of Anantara Peace Haven Tangalle Resort, effective September 2024.

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How Technology is Modernizing Hospitality Operations

Hospitality Net

The hospitality industry has changed a lot over the years. Labor shortages, rising guest expectations, and tightening budgets are the new norm. We’ve spent a lot of time thinking about how technology can help solve these challenges. And while technology won’t fix everything, it can go a long way in making operations run smoother and guests happier.

Budgeting 115
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Cobblestone deploys Stayntouch PMS

Hotel Business

Stayntouch , a cloud hotel property management systems (PMS) and guest-centric technology provider, has entered into a new partnership with Cobblestone Hotels. Stayntouch deployed its PMS across 139 Cobblestone properties in 90 days. “We chose Stayntouch for their outstanding customer support and dedicated team members, who remain consistently available—a quality we truly value,” said Josie Kilgore, brand president, Cobblestone Hotels.

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Red Roof Looks to Reach New Heights With Redesigned Prototype, Partnerships

Lodging Magazine

Incorporating a theme of ‘Elevate,’ Red Roof hosted its 2024 Brand Conference emphasizing its new prototype, a pair of recent partnerships, and some key personnel additions as initiatives designed to help the 51-year-old company reach new heights. Having recently reached the 700-hotel milestone as a company throughout its four brands, Red Roof President Zack Gharib linked the new prototype for its venerable Red Roof flag with the conference theme during a media Q&A session.

Magazine 105
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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Scandic expanding in Germany – opening new hotel in Stuttgart

Hospitality Net

Scandic has signed a long-term, revenue-based lease agreement with property owner AXA Investment Managers to take over a 174-room hotel in central Stuttgart. The hotel will be renovated and adapted to Scandic’s brand and operational standards before the planned opening in the fourth quarter 2025.

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Hotel Reputation Management: 10 Next Level Strategies

Revenue Hub

A reputation management strategy is crucial for hoteliers. Not only does maintaining a positive reputation help attract guests, but it also brings several other benefits, such as higher ADR ( hello reputation pricing ), better employee morale, and increased loyalty. NB: This is an article from Cloudbeds , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date We explore strategies to maintain a consistently positive brand image and the role that technology plays in rep

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Spark by Hilton Set To Debut in Austria With Two Vienna Properties

Hospitality Net

Hilton (NYSE: HLT) has today announced the signing of two hotels under Hilton’s new premium economy conversion brand, Spark by Hilton, as part of a wider agreement with Verkehrsbuero Hospitality. Spark by Hilton Vienna Donaustadt and Spark by Hilton Vienna Messe Prater will both open later this year.

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Village Hotels to upgrade 50% of its portfolio under new ownership

Hotel Owner

Village Hotel Club has announced the launch of a major investment plan which will see more than 50% of its portfolio upgraded. The upgrade includes bedroom and facility extensions, refurbishments to existing bedrooms, upgraded facilities and acquisitions. Earlier this year, Village was acquired by real estate funds managed by Blackstone, an alternative asset manager, with plans to grow Village’s UK footprint and brand.

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Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.

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Cobblestone Hotels Deploys Stayntouch PMS Across 139 Properties in 90 Days

Hospitality Net

Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, announced a new partnership with Cobblestone Hotels, a fast-growing hotel franchise chain with over 160 properties across 29 states. Stayntouch deployed its cloud-based PMS across Cobblestone’s portfolio at an unprecedented speed, leveraging advanced automation technology.

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The Cold Foam-ification of Fun Coffee Drinks

EATER

Call it an einspänner, cold foam, or a cream top. | Getty Images/iStockphoto Why einspänners are everywhere The einspänner is a Viennese drink that’s named after a horse-drawn carriage. As the lore goes, carriage drivers wanted to insulate their hot coffees and prevent spillage as they drove, thus they topped their drinks with thick, dense layers of whipped cream.

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The Hotelier’s Guide to Operational Excellence in 2025

Hospitality Net

By examining five key areas of hotel operations, this whitepaper serves as a comprehensive roadmap for hoteliers looking to thrive in a data-driven world. It highlights how leveraging data and technology can lead to more efficient processes, better decision-making, and improved profitability.

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Hyatt completes acquisition of Standard International

Hotel Business

Hyatt Hotels Corporation has completed the acquisition of the brands and most of the affiliates of lifestyle hospitality company Standard International , the parent company of The Standard and Bunkhouse Hotels brands. The 100% asset-light portfolio includes management, franchise and license contracts for 22 open hotels with approximately 2,000 rooms, including The Standard, London; The Standard, High Line in New York City; The Standard, Bangkok Mahanakhon; and The Manner in New York City’s

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How to Navigate Revenue and Expense Management: Competitive Insights for Financial Success

Speaker: Hilary Akhaabi, PhD - Founder, Chief Financial & Operations Officer at Go Africa Global

In the fast-paced world of corporate finance, staying ahead of the curve is crucial for sustainable growth and profitability. This exclusive webinar with leading expert Hilary Akhaabi, PhD, will teach you practical ways to navigate complex financial landscapes and enhance your company's revenue management capabilities. Whether you're aiming to refine your financial strategies or seeking innovative solutions to drive performance, this new session is for you!