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If you are tired of dealing with disorganised and scattered guest data and manually managing all guest communication, you are probably looking to implement (or already have implemented) a CRM for your hotel.
Melbourne bar Caretaker’s Cottage has secured the 2024 Art of Hospitality Award from The World’s 50 Best Bars. More than 700 anonymous industry experts from across the globe voted for the bar they received the most outstanding hospitality service at in the last 18 months, with Rob Libecans, Ryan Noreiks and Matt Stirling’s venue emerging victorious.
The World Travel & Tourism Council (WTTC) today launched its 2024 Economic Impact Trends Report, which has revealed the U.S. as the world’s most powerful Travel & Tourism market, contributing a record-breaking $2.36 TN to the nation’s economy last year.
Now that the summer of the value meal has ended, what will autumn bring for QSR brands? Will they be able to capitalize on the good will and traffic boosts as the weather gets cooler? To learn how operators can take a forward-looking approach and ease customers back into a profitable pricing model, Modern Restaurant Management (MRM) magazine reached out to Hope Neiman, CMO at restaurant ordering and loyalty platform, Tillster, which works with brands like Baskin Robbins, Popeyes and Burger King
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
FCS Solutions, a global leading provider of hospitality technology, continues its strategic expansion across the Europe, with a new office in Czech Republic.
An event for foodservice professionals to discover Japanese rice and Japanese rice products was held in Melbourne last month. The one-day meeting was organised by the Japan Rice and Rice Industry Export Promotion Association ( J.R.E ) at Crowne Plaza Melbourne. A number of entrepreneurs from Japan were in attendance, exhibiting products including rice, sake, rice flour, and rice crackers.
UN Tourism has brought together Ministers from the G20 economies to advance tourism policies and transform governance across the sector.
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Hospitality Management Today brings together the best content for hospitality management professionals from the widest variety of industry thought leaders.
The hospitality industry has changed a lot over the years. Labor shortages, rising guest expectations, and tightening budgets are the new norm. We’ve spent a lot of time thinking about how technology can help solve these challenges. And while technology won’t fix everything, it can go a long way in making operations run smoother and guests happier.
IHG Hotels & Resorts welcomes InterContinental Chantilly Château Mont Royal to its growing luxury and lifestyle portfolio, now the second largest in the world.
A new report has revealed that almost half of the surveyed restaurant owners say their financial position has recently changed for the worse. The report combines data from the Restaurant and Catering Association, Mastercard, and Uber Eats to reveal the longtail economic impacts of covid on hospitality. The findings drew insights from almost 60 thousand small business operators and over 300 thousand people in the sector.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
The shift in IT priorities There’s been a significant shift in the priorities of IT management in recent years. A study by Hospitality Technology showed that 68% of hoteliers reported an increased focus on digital transformation as a key driver for business growth. The emphasis has moved from maintaining basic operational stability to driving innovation, enhancing security and optimizing performance.
Hiring and training new employees is an expensive business, both in recruiting costs and time invested. So, it’s not surprising that staff satisfaction and retention are priorities for hotels looking to drive profitability.
BWH Hotels, a leading hospitality enterprise comprised of three hotel companies including WorldHotels™, Best Western® Hotels & Resorts, and SureStay® Hotels
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
A panel at QSR Next held virtually on Nov. 13 will address how restaurants can uncover automation opportunities and build a tech stack that delivers high ROI.
Dilek Baykara The flavor of hazelnuts lends itself well to spice blends, pie crust, and candying The story of the hazelnut is one of a star-quality character too often relegated to a supporting role. Born a humble filbert, it sheds its frilly coat and assumes a more glamorous stage name, arriving on the scene with European flair. Yet, time and time again, the hazelnut is cast in a secondary part.
Stayntouch , a cloud hotel property management systems (PMS) and guest-centric technology provider, has entered into a new partnership with Cobblestone Hotels. Stayntouch deployed its PMS across 139 Cobblestone properties in 90 days. “We chose Stayntouch for their outstanding customer support and dedicated team members, who remain consistently available—a quality we truly value,” said Josie Kilgore, brand president, Cobblestone Hotels.
Whole Foods Whole Foods is bringing back the original recipe for its Berry Chantilly Cake, after customers voiced their outrage It is one of life’s great cruelties that many daily treats — a warm latte, a slice of cake — exist at the whims of corporate behemoths, who at any moment can rip them from our helpless fingers. The Surges and Phish Sticks of my youth were lost in the wind, while other snack recipes have likely been changed without our knowledge, our taste buds signaling something is wro
Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.
Extended Stay America, the nation’s leading mid-priced extended stay hotel brand, is proud to announce its renewed designation as the Official Hotel Partner of the American Cancer Society. Over the next two years, Extended Stay America will provide a total of 100,000 free and discounted room nights per year to cancer patients and their families, a total value of over $7 million.
Call it an einspänner, cold foam, or a cream top. | Getty Images/iStockphoto Why einspänners are everywhere The einspänner is a Viennese drink that’s named after a horse-drawn carriage. As the lore goes, carriage drivers wanted to insulate their hot coffees and prevent spillage as they drove, thus they topped their drinks with thick, dense layers of whipped cream.
Incorporating a theme of ‘Elevate,’ Red Roof hosted its 2024 Brand Conference emphasizing its new prototype, a pair of recent partnerships, and some key personnel additions as initiatives designed to help the 51-year-old company reach new heights. Having recently reached the 700-hotel milestone as a company throughout its four brands, Red Roof President Zack Gharib linked the new prototype for its venerable Red Roof flag with the conference theme during a media Q&A session.
Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Sustainability, as we know, has become a significant trend that is reshaping the hospitality sector. While making the case for the economic and societal benefits the industry brings, the commercial and regulatory challenges across the ESG spectrum for hotels are now significant. So how can hotel owners, operators and investors respond to these challenges?
Hilton (NYSE: HLT) has today announced the signing of two hotels under Hilton’s new premium economy conversion brand, Spark by Hilton, as part of a wider agreement with Verkehrsbuero Hospitality. Spark by Hilton Vienna Donaustadt and Spark by Hilton Vienna Messe Prater will both open later this year.
Hyatt Hotels Corporation has completed the acquisition of the brands and most of the affiliates of lifestyle hospitality company Standard International , the parent company of The Standard and Bunkhouse Hotels brands. The 100% asset-light portfolio includes management, franchise and license contracts for 22 open hotels with approximately 2,000 rooms, including The Standard, London; The Standard, High Line in New York City; The Standard, Bangkok Mahanakhon; and The Manner in New York City’s
Scandic has signed a long-term, revenue-based lease agreement with property owner AXA Investment Managers to take over a 174-room hotel in central Stuttgart. The hotel will be renovated and adapted to Scandic’s brand and operational standards before the planned opening in the fourth quarter 2025.
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Google hotel reviews are guest reviews left on your Google Business Profile, which appears in Google search results and Google Maps. NB: This is an article from Little Hotelier , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date These reviews are often the first impression potential guests get of your hotel, making them incredibly influential.
Hotel Co 51 has boosted the number of Marriott-owned brands in its European portfolio following the opening of the new-build Element by Westin® Wroclaw.
A reputation management strategy is crucial for hoteliers. Not only does maintaining a positive reputation help attract guests, but it also brings several other benefits, such as higher ADR ( hello reputation pricing ), better employee morale, and increased loyalty. NB: This is an article from Cloudbeds , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date We explore strategies to maintain a consistently positive brand image and the role that technology plays in rep
Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, announced a new partnership with Cobblestone Hotels, a fast-growing hotel franchise chain with over 160 properties across 29 states. Stayntouch deployed its cloud-based PMS across Cobblestone’s portfolio at an unprecedented speed, leveraging advanced automation technology.
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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