Wed.Oct 02, 2024

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7 features you can’t miss in a hotel CRM

eHotelier

If you are tired of dealing with disorganised and scattered guest data and manually managing all guest communication, you are probably looking to implement (or already have implemented) a CRM for your hotel.

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Melbourne bar Caretaker’s Cottage wins Art of Hospitality Award

Hospitality Magazine

Melbourne bar Caretaker’s Cottage has secured the 2024 Art of Hospitality Award from The World’s 50 Best Bars. More than 700 anonymous industry experts from across the globe voted for the bar they received the most outstanding hospitality service at in the last 18 months, with Rob Libecans, Ryan Noreiks and Matt Stirling’s venue emerging victorious.

Magazine 246
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U.S. remains the world’s most powerful travel & tourism market

eHotelier

The World Travel & Tourism Council (WTTC) today launched its 2024 Economic Impact Trends Report, which has revealed the U.S. as the world’s most powerful Travel & Tourism market, contributing a record-breaking $2.36 TN to the nation’s economy last year.

Marketing 246
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Elevate Your Restaurant Brand: Convert Value into Loyalty

Modern Restaurant Management

Now that the summer of the value meal has ended, what will autumn bring for QSR brands? Will they be able to capitalize on the good will and traffic boosts as the weather gets cooler? To learn how operators can take a forward-looking approach and ease customers back into a profitable pricing model, Modern Restaurant Management (MRM) magazine reached out to Hope Neiman, CMO at restaurant ordering and loyalty platform, Tillster, which works with brands like Baskin Robbins, Popeyes and Burger King

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Driving Tech Innovation: FCS Solutions Responds to Hotel Demands by Strengthening Presence in Central and Eastern Europe

eHotelier

FCS Solutions, a global leading provider of hospitality technology, continues its strategic expansion across the Europe, with a new office in Czech Republic.

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UN Tourism joins G20 Presidency to discuss the future of tourism policies and governance All Regions

eHotelier

UN Tourism has brought together Ministers from the G20 economies to advance tourism policies and transform governance across the sector.

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Hospitality IT metrics for tech leads | Mews

MEWS

The shift in IT priorities There’s been a significant shift in the priorities of IT management in recent years. A study by Hospitality Technology showed that 68% of hoteliers reported an increased focus on digital transformation as a key driver for business growth. The emphasis has moved from maintaining basic operational stability to driving innovation, enhancing security and optimizing performance.

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Introducing InterContinental Chantilly Château Mont Royal

eHotelier

IHG Hotels & Resorts welcomes InterContinental Chantilly Château Mont Royal to its growing luxury and lifestyle portfolio, now the second largest in the world.

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Customer casebook: Staff satisfaction with Mews

MEWS

Hiring and training new employees is an expensive business, both in recruiting costs and time invested. So, it’s not surprising that staff satisfaction and retention are priorities for hotels looking to drive profitability.

Training 130
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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Bill Ryan appointed Senior Vice President and Chief Technology Officer at BWH Hotels

eHotelier

BWH Hotels, a leading hospitality enterprise comprised of three hotel companies including WorldHotels™, Best Western® Hotels & Resorts, and SureStay® Hotels

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How Technology is Modernizing Hospitality Operations

Hospitality Net

The hospitality industry has changed a lot over the years. Labor shortages, rising guest expectations, and tightening budgets are the new norm. We’ve spent a lot of time thinking about how technology can help solve these challenges. And while technology won’t fix everything, it can go a long way in making operations run smoother and guests happier.

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Accor achieves 1,000 Mercure hotels milestone

eHotelier

Mercure Hotels, a brand synonymous with local discovery and exploration, has reached a historic milestone with the opening of its 1,000th hotel.

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Flavour of Japan – Rice & Grain Delights Fair held in Melbourne

Hospitality Magazine

An event for foodservice professionals to discover Japanese rice and Japanese rice products was held in Melbourne last month. The one-day meeting was organised by the Japan Rice and Rice Industry Export Promotion Association ( J.R.E ) at Crowne Plaza Melbourne. A number of entrepreneurs from Japan were in attendance, exhibiting products including rice, sake, rice flour, and rice crackers.

Events 100
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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Erik Billgren appointed General Manager at Anantara Peace Haven Tangalle

eHotelier

Minor Hotels has appointed Erik Billgren as General Manager of Anantara Peace Haven Tangalle Resort, effective September 2024.

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Cobblestone deploys Stayntouch PMS

Hotel Business

Stayntouch , a cloud hotel property management systems (PMS) and guest-centric technology provider, has entered into a new partnership with Cobblestone Hotels. Stayntouch deployed its PMS across 139 Cobblestone properties in 90 days. “We chose Stayntouch for their outstanding customer support and dedicated team members, who remain consistently available—a quality we truly value,” said Josie Kilgore, brand president, Cobblestone Hotels.

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How restaurants can automate successfully

Fast Casual

A panel at QSR Next held virtually on Nov. 13 will address how restaurants can uncover automation opportunities and build a tech stack that delivers high ROI.

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Red Roof Looks to Reach New Heights With Redesigned Prototype, Partnerships

Lodging Magazine

Incorporating a theme of ‘Elevate,’ Red Roof hosted its 2024 Brand Conference emphasizing its new prototype, a pair of recent partnerships, and some key personnel additions as initiatives designed to help the 51-year-old company reach new heights. Having recently reached the 700-hotel milestone as a company throughout its four brands, Red Roof President Zack Gharib linked the new prototype for its venerable Red Roof flag with the conference theme during a media Q&A session.

Magazine 105
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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Hyatt completes acquisition of Standard International

Hotel Business

Hyatt Hotels Corporation has completed the acquisition of the brands and most of the affiliates of lifestyle hospitality company Standard International , the parent company of The Standard and Bunkhouse Hotels brands. The 100% asset-light portfolio includes management, franchise and license contracts for 22 open hotels with approximately 2,000 rooms, including The Standard, London; The Standard, High Line in New York City; The Standard, Bangkok Mahanakhon; and The Manner in New York City’s

Marketing 105
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Extended Stay America to Donate 100,000 Free and Discounted Room Nights to Cancer Patients and Families

Hospitality Net

Extended Stay America, the nation’s leading mid-priced extended stay hotel brand, is proud to announce its renewed designation as the Official Hotel Partner of the American Cancer Society. Over the next two years, Extended Stay America will provide a total of 100,000 free and discounted room nights per year to cancer patients and their families, a total value of over $7 million.

Pricing 104
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The sustainable revolution in hotels

Hotel Owner

Sustainability, as we know, has become a significant trend that is re­shaping the hospitality sector. While making the case for the economic and societal benefits the industry brings, the commercial and regulatory challenges across the ESG spectrum for hotels are now significant. So how can hotel owners, operators and investors respond to these challenges?

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The Whole Foods ‘Chantilly Gate’ Saga Shows Complaining Works Sometimes

EATER

Whole Foods Whole Foods is bringing back the original recipe for its Berry Chantilly Cake, after customers voiced their outrage It is one of life’s great cruelties that many daily treats — a warm latte, a slice of cake — exist at the whims of corporate behemoths, who at any moment can rip them from our helpless fingers. The Surges and Phish Sticks of my youth were lost in the wind, while other snack recipes have likely been changed without our knowledge, our taste buds signaling something is wro

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Spark by Hilton Set To Debut in Austria With Two Vienna Properties

Hospitality Net

Hilton (NYSE: HLT) has today announced the signing of two hotels under Hilton’s new premium economy conversion brand, Spark by Hilton, as part of a wider agreement with Verkehrsbuero Hospitality. Spark by Hilton Vienna Donaustadt and Spark by Hilton Vienna Messe Prater will both open later this year.

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Hotel Football reports 600k loss despite rising revenues

Hotel Owner

Gary Neville and Ryan Giggs’ Hotel Football has posted a loss of £601,030 in the year ended 31 December 2023, despite seeing turnover jump by 22% to £7.8m, up from £6.4m the previous year. According to its latest filing with Companies House, the hotel, located next to Manchester United’s Old Trafford stadium saw its accommodation revenues rise to £4.4m and its food and beverage revenues to £2.99m, up from £3.4m and £2.7m respectively.

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Scandic expanding in Germany – opening new hotel in Stuttgart

Hospitality Net

Scandic has signed a long-term, revenue-based lease agreement with property owner AXA Investment Managers to take over a 174-room hotel in central Stuttgart. The hotel will be renovated and adapted to Scandic’s brand and operational standards before the planned opening in the fourth quarter 2025.

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The Wesley wins IIP accreditation and Green Tourism Gold Award 

Hotel Owner

London hotel group The Wesley has achieved Gold accreditation from Investors In People (IIP), as well as a Green Tourism Gold Award. Recognition of its strong people management followed a wide-ranging accreditation process and “rigorous” examination of its commitment to staff that was conducted over recent months by IIP. The process involved interviews with The Wesley employees, and a close analysis of the hotel group’s key performance indicators and steps to “create and ensure the best possib

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Optimize Restaurant Operations With the Right Payroll & HCM Services

Running a restaurant involves juggling numerous tasks, but payroll and HR shouldn’t add to the stress. Our guide, "A Buyer’s Guide to Payroll & HCM Services," is tailored for the restaurant industry to help you choose the best provider. Efficient payroll services ensure timely, accurate payments, crucial for maintaining staff morale. Compliance support helps navigate labor laws and avoid costly fines.