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Consumers are downloading more restaurant apps and app usage has spiked. There continues to be a sharp uptick in mobile app usage since the start of the pandemic with consumers downloading and using restaurant mobile apps more now than ever before. To download the report, click here. QSR App Experience.
ServiceManagement Group (SMG) published new research highlighting how quick service restaurant (QSR) brands can drive app adoption. While contactless ordering and convenience are certainly benefits of app usage, consumers indicate those aren’t the primary reasons they’re downloading apps. Mobile Apps.
” Download the Paytronix Mid-Year Restaurant Gift Card Sales Report 2021: Gift Card Sales Data in the Recovering Economy. ServiceManagement Group (SMG) published its fourth annual food delivery report: The state of the delivery experience. To learn more, download a copy of the complimentary report. restaurants.
ServiceManagement Group (SMG) introduced its third annual report on third-party delivery: Take control of third-party delivery to protect your brand. The full report and methodology can be downloaded at InspirePRGroup.com. Third-Party Delivery Impact. Eating 2020. Rely on QSR.
ServiceManagement Group (SMG) has become the first experience management platform to integrate ratings and review data from the third-party delivery industry. With delivery service review data available alongside customer feedback and operational data, brands have a more holistic and actionable view of the customer experience.
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