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Kindness Is on the Menu in Cleveland

Modern Restaurant Management

They will be "O-ranging" kindness in Cleveland as part of an effort to encourage restaurant servers and customers to highlight the acts of kindness of one another and those around them. On the flip side, diners and customers show servers acts of kindness by being polite, understanding, and gracious." " Laurie L.

Server 167
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Restaurant Staff Training 101

7 Shifts

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills.

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Going Mobile with Contactless ID for the Post-COVID Restaurant Experience

Modern Restaurant Management

Verification efficiency and protection of the merchant from fraudulent ID documents are major benefits to implementing a more secure, contactless verification process. Automation takes the onus off the server/bartender for interpreting and visually authenticating various state drivers’ licenses.

Server 213
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Protecting Your Restaurant During the Pandemic When Employees Return from Vacation

Modern Restaurant Management

If you amend your employee handbook or policies, be sure to inform employees, distribute the revised document(s), and have employees acknowledge the changes by requesting a signature receipt. Take reasonable steps to set procedures for vendors to help mitigate exposure to employees and guests.

Document 218
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What Should a Return to Work Program Include?

Modern Restaurant Management

Documents for internal case management. For example, if a worker was previously a server and suffered an ankle injury, perhaps he or she can complete tasks behind the scenes, like helping take phone or online orders to stay off their feet. A review of injured worker capabilities and how they align with their tasks.

Document 154
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MRM EXCLUSIVE: Three Ways to Bring Your ‘A’ Game to Accessibility 

Modern Restaurant Management

Supplementing or replacing paper menus with portable document format (PDF) digital menus has been a common and easily executed solution. Servers can limit their menu-wrangling with guests, while optimizing contact time to engage, answer questions, upsell or recommend wine choices. Get Rid of PDFs.

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Restaurant Operations Overview: What You Need to Know

7 Shifts

What about when the server enters the wrong order in the POS and doesn't realize it until they get to the table? Within three minutes of seating, the server acknowledges the party, greets themselves, and then takes a drink order as soon as possible. Upon returning with drinks, servers ask if the party is ready to order.

Server 145