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How to Measure Guest Satisfaction in Hospitality Industry – 2023

InnQuest

In the hospitality industry, guest satisfaction is the ultimate goal. Satisfied guests are more likely to become repeat customers, leave positive reviews and recommend the property to others. To ensure continuous improvement and success, hospitality businesses must adopt effective methods to measure guest satisfaction.

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Hotel Chargebacks Explained: Fight Disputes & Save Revenue

Hotelogix

Operational Disruption: Time that staff could spend improving guest experiences is wasted on gathering documents, responding to claims, and managing disputes. Reputation Damage: High chargebacks harm guest trust, often leading to negative reviews and tarnishing the hotel’s image.

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How to Choose the Best Hotel Management Software

Hotelogix

Each area of a hotel should be able to function in harmony to ensure the best service and guest fluency. To replace the meticulous and mundane hotel workflow strategies, property management software comes into play. Hotel management software can alert all users of the slightest malfunction anywhere in your hotel.

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Kicking off 2025: eZee Absolute Wraps Up 2024 With Prestigious Recognitions from Gartner Digital Markets in2024

eZee Absolute

As we step into 2025, it brings us immense pride to share that eZee Absolute , our flagship cloud hotel property management system, has been honored with multiple accolades from Gartner Digital Markets , encompassing Capterra , Software Advice , and GetApp. ” Raj Singh, Head of Marketing, Yanolja Cloud Solution.

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Hotel Forecasting- Methods, Reports & Software to use

Hotelogix

Enhanced decision-making: This allows you to make informed decisions on marketing campaigns, staffing, and inventory management based on reliable forecasts. Increased guest satisfaction: Anticipating demand allows for better resource allocation, ensuring that guests receive timely and quality services.

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How to choose the right OTA Channel Manager for your Hotel

Hotelogix

By managing your room listings from one centralized platform, you can save time and avoid the costly errors that come with manually updating each OTA separately. A good channel manager helps you: Maximize Revenue: By connecting your hotel to multiple OTAs and updating inventory in real-time, you can reach more guests and fill more rooms.

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Unlocking hotel success: Essential hotel reports you need

Hotelogix

Crucially, the housekeeping department should generate this report before and after each shift, ensuring that the current status of each room - whether occupied, vacant, or ready for new guests - is accurately reflected. This report is critical to maintaining smooth operations and ensuring guest satisfaction.