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It serves as a bridge between the servers taking orders from the customers and the kitchen staff preparing the meals. Consider this: A waiter jots down a customer’s order but forgets to inform the kitchen of a special dietary request. Role of KOTs in Restaurant Operations What happens if a KOT system isnt in place?
Some common FOH positions include host/hostess, server, bartender, and food runner. Server A server is a vital team member in the hospitality industry, responsible for providing excellent customer service and delivering food and drinks to customers in a timely and efficient manner.
Second, there is a potential for misunderstandings between the server, kitchen team, and billing team due to handwritten notes, which can be difficult to decipher. When using digital KOT the server take orders or customer-direct order (self-orderings) will be directly passed to POS and the kitchen.
Additionally, staff training ensures a consistent understanding of menu items, enabling servers to offer detailed descriptions, recommend dishes, and manage expectations effectively. Implementation of standardized recipes not only enhances the efficiency of kitchenoperations but also guarantees a consistent dining experience for patrons.
That means 72% – 65% of the money spent by a customer on a menu item could go toward things like paying cooks, paying servers, paying rent, and taking care of any other costs needed to keep your restaurant thriving. This not only streamlines kitchenoperations but also ensures consistency in every dish.
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