Hotelogix

OCTOBER 11, 2024

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. Understanding the intricacies of no-shows is important for effective hotel management.

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Reservations Guest Satisfaction Communication Book 130

Hotelogix

SEPTEMBER 12, 2024

They typically feature user-generated reviews, ratings, and photos, providing a comprehensive overview of future guests' expectations.  This credibility can play a decisive role in influencing booking decisions and this is largely controlled by Hotel reservation software such as Hotelogix.

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Competitive Analysis Guest Satisfaction Customer Service Book 211

Hotelogix

JANUARY 10, 2025

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Let’s find out.

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Book Reservations Scheduling Housekeeping 100

Hotelogix

DECEMBER 17, 2024

Guest Verification at Check-In: Collect and verify photo IDs at check-in to ensure the cardholder matches the reservation. Use digital consent forms for all charges to ensure guest acknowledgment. Confirm the cardholder’s name matches the reservation. Schedule a Free Demo with Hotelogix Today!]

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Document Communication Book Reservations 100

Hotelogix

NOVEMBER 28, 2024

Remember, effective market segmentation isn't a one-time effort - it's an ongoing process that evolves with your guests' changing preferences and market dynamics. Book a Demo with Hotelogix PMS Make market segmentation your strategic priority and watch your hotel thrive in today's competitive landscape.

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

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Reservations Book Information Guest Satisfaction 100

Hotelogix

NOVEMBER 7, 2024

Its intuitive front desk interface allows staff to manage reservations efficiently, while automated revenue management tools help set competitive pricing strategies based on market analysis. Book a Demo with Hotelogix

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Pricing Book Events Demo 130

Hotelogix

FEBRUARY 13, 2025

Cut down the steps to finish a booking: Minimize the number of clicks and forms required, making it quick and straightforward for guests to complete their reservations. It offers a user-friendly platform that helps hotels manage reservations, room inventory, and guest information with ease.

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Book Catering Reservations Demo 130

Hotelogix

OCTOBER 17, 2024

They allow guests to book rooms at their convenience at any time of the day, improving customer satisfaction. Apart from offering great ease to the guests, they provide valuable operational and financial benefits to the hoteliers. They minimize overbookings, streamline the reservation process, and drive revenue.

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Book Reservations Information Demo 130

Hotelogix

FEBRUARY 17, 2025

It’s a fine line: how do you reduce expenses without compromising guest satisfaction ? This blog will help you uncover the hidden drains on your margins and give you actionable solutions to reclaim lost profits while keeping your guests happy.  Guest Satisfaction Slash costs, not quality.

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Guest Satisfaction Training Housekeeping Scheduling 100

Hotelogix

OCTOBER 30, 2024

The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. Understanding the hotel customer journey is key to providing a great guest experience. Booking Stage : This is the stage when travelers go ahead with making a reservation.

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Book Blog Reservations Information 222

Hotelogix

OCTOBER 18, 2024

The aim is to create and offer guests an environment where they can relax and enjoy. Running a hotel efficiently is essential for many reasons: Guest Satisfaction: Happy guests are likely to return and recommend the hotel to others. Housekeeping Operations Housekeeping is important for guest satisfaction.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Training 130

Hotelogix

OCTOBER 17, 2024

Boosting Guest Satisfaction: Guest feedback is critical for any hotel. KPIs such as the Net Promoter Score (NPS) and customer satisfaction ratings provide valuable insights into what guests think about their experience. This information is vital for making changes that enhance guest satisfaction.

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Guest Satisfaction Book Information Property Management 130

Hotelogix

FEBRUARY 4, 2024

  Reservation management: This feature allows you to manage all your reservations from a single dashboard. You can see which rooms are available, which are booked, and which guests are checking in and out. You can also cancel or modify reservations based on guests' requirements here. 

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Housekeeping Maintenance Reservations Accounting 147

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history.

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Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotelogix

SEPTEMBER 19, 2024

Online Booking vs. Travel Agency: The Basics Online Booking refers to the process where travelers directly reserve accommodations through websites or mobile apps, often referred to as Online Travel Agencies (OTAs) like Booking.com, Expedia, or Airbnb. Schedule a Demo Call with Hotelogix

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Book Demo Guest Satisfaction Reservations 130

Hotelogix

AUGUST 13, 2024

In contrast, ABS breaks down room features into individual attributes, allowing guests to build their ideal room experience by selecting the desired features. This customization enhances guest satisfaction and opens up new revenue opportunities for hotels.

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Guest Satisfaction Pricing Book Demo 130

Hotelogix

FEBRUARY 17, 2025

For example, a mid-sized boutique hotel in New York implemented Hotelogix and experienced a 35% boost in direct reservations within six months, alongside a significant reduction in overbooking issues. This helps hotels reduce their dependency on OTAs and increase direct conversion rates while enhancing guest satisfaction.

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Book Pricing Marketing Accounting 100

Hotelogix

SEPTEMBER 12, 2024

The automation provided by a PMS enhances guest satisfaction, increases operational efficiency, and allows for better data-driven decision-making. It should simplify reservations and integrate with a channel manager for real-time OTA distribution. It offers features like quick reservations, allowing you to book rooms in seconds.

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Property Management Housekeeping Maintenance Server 130

Hotelogix

FEBRUARY 28, 2025

Hotels worldwide use ChatGPT to: Talk to guests 24/7 – Whether it’s a booking question or a dinner reservation, AI answers instantly. Understand guest preferences – AI can suggest activities or room upgrades based on previous stays. Start with a free demo from today !! What’s next?

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Book Guest Satisfaction Guest Retention Training 130

Hotelogix

FEBRUARY 22, 2024

For this, you need a cloud solution that can help you with hundreds of easy-to-understand reports, like history and forecast reports, reservation reports, housekeeping reports, POS reports, and others.  You can’t Meet Guest Expectations Your guests' satisfaction is paramount to the success of your hotel.

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Guest Satisfaction Housekeeping Demo Blog 130

Hotelogix

FEBRUARY 13, 2025

In this blog, we’ll explore actionable upselling strategies, highlight the role of technology, and share guest-centric techniques to help you increase revenue and guest satisfaction. Example in Action: Imagine a guest booking a standard room. Book a Demo With Hotelogix PMS

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Guest Satisfaction Book Reservations Catering 100

Hotelogix

FEBRUARY 8, 2024

Empower them to make decisions that can enhance guest satisfaction without running up the chain of command for every little thing. Ask for feedback Actively seek out feedback, both during the stay and after guests have checked out. It will let you cancel or modify reservations as per guests' preferences.

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Demo Guest Services Guest Satisfaction Document 147

Hotelogix

NOVEMBER 29, 2024

The challenge here is finding ways to increase guest satisfaction. How can a hospitality business adhere to the whims of individual guests without leaving gaps in the upkeep of other departments? Online booking and reservation management go a long way toward guest satisfaction regarding speed and clarity.

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Guest Satisfaction Valet Services Housekeeping Document 130

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Get Demo NOW. Here it is - we recently have rolled out the version 2.5

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Hotelogix

SEPTEMBER 5, 2024

Automating this process allows guests to check in and out via kiosks or mobile apps, which speeds up the process and reduces the workload for front desk staff. Automated Hotel Reservation Management Automating the reservation process with a hotel reservation software system ensures that bookings are handled efficiently and accurately.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

Hotelogix

SEPTEMBER 5, 2024

Automating this process allows guests to check in and out via kiosks or mobile apps, which speeds up the process and reduces the workload for front desk staff. Automated Hotel Reservation Management Automating the reservation process with a hotel reservation software system ensures that bookings are handled efficiently and accurately.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

Hotelogix

JANUARY 31, 2024

Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions. It includes browsing for options, reading reviews, and making reservations. Post-stay: The relationship with guests shouldn't end when they leave. Get demo NOW.

Guest Services 130

Guest Services Customer Service Book Demo 130

Hotelogix

SEPTEMBER 17, 2024

User-Friendly : The platform is easy to use for both hotel managers and guests, making booking and managing reservations simple. Flexible Policies : Guests often choose Booking.com because of its flexible cancellation policies, allowing guests more freedom. HRS is popular with both business travelers and tourists.

Book 130

Book Budgeting Reservations Marketing 130

InnQuest

JUNE 8, 2023

According to reports , Marriott International deployed “ChatBotlr” across their hotels, resulting in a significant increase in guest satisfaction and a reduction in phone calls. For a quick demo, click here. One might wonder, “How is this possible?”

Maintenance 135

Maintenance Pricing Guest Satisfaction Marketing 135

Hotelogix

AUGUST 26, 2024

Craft a personalized welcome back letter that acknowledges their previous stay and expresses your delight in having them return Cloud-Based Property Management System 💡 A property management system (PMS) like Hotelogix significantly reduces administrative tasks, giving your staff more time to focus on guest satisfaction.

Information 100

Information Concierge Reservations Communication 100

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

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POS Systems Training Guest Satisfaction Front of House 130

SiteMinder

SEPTEMBER 6, 2023

But an online booking process should be more than just a booking tool; it’s the start of a great guest experience. Once a booking is made, automated emails kick in, confirming the reservation and even suggesting add-ons like room upgrades or dining options. This way, guests are constantly guided through the booking journey.

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Book Reservations Blog Information 98

Synergy Suite

MARCH 21, 2023

Efficiently managing your restaurant’s tables and reservations is a critical aspect that can significantly impact your overall success. A restaurant table management system is a digital platform that automates and centralizes the process of managing table reservations, waitlists, and seating arrangements.

POS Systems 52

POS Systems Reservations Communication Demo 52

SiteMinder

MAY 8, 2024

These tools are catalysts for growth, efficiency, and unparalleled guest satisfaction. By integrating hospitality apps, you can streamline everyday tasks, allowing your team to focus more on delivering exceptional guest service. Nonius Hotel Guest App Offers personalised services from booking to checkout.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

SiteMinder

AUGUST 1, 2024

Increase occupancy and profit by tapping into known supply and demand trends – know when guests are willing to pay more to secure a room or when you need to add additional value to entice a reservation. This will also boost customer satisfaction because the guest will feel like they are getting value for money.

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Pricing Book Blog Marketing 78

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

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Concierge Communication Guest Satisfaction Reservations 52