article thumbnail

Self-Check-In at Hotels: Benefits and Growing Trends

Hotelogix

Why Your Hotel Needs Self-Check-In Increased Competitiveness: As more hotels adopt self-check-in, staying competitive means offering these services to meet guest expectations. Guest Satisfaction: Guests appreciate the flexibility and speed of self-check-in, which enhances their overall experience.

article thumbnail

5 Commandments to Delight Your Hotel Guests

Hotelogix

It means handling issues calmly, staying professional during crises, and making sure your guests always feel valued. Guest satisfaction. It’s the key to keeping guests coming back and turning new visitors into loyal customers. Thoughtful Follow-Ups Once your guests check out, stay connected with them.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Important Hotel KPIs to track in the Hotel Industry

Hotelogix

Boosting Guest Satisfaction: Guest feedback is critical for any hotel. KPIs such as the Net Promoter Score (NPS) and customer satisfaction ratings provide valuable insights into what guests think about their experience. This information is vital for making changes that enhance guest satisfaction.

article thumbnail

Hotel Operations Management- Best Practices, SOPs & Trends

Hotelogix

The aim is to create and offer guests an environment where they can relax and enjoy. Running a hotel efficiently is essential for many reasons: Guest Satisfaction: Happy guests are likely to return and recommend the hotel to others. Housekeeping Operations Housekeeping is important for guest satisfaction.

article thumbnail

What is Reservation Software for Small Hotels? How does it work?

Hotelogix

It also sends out automatic emails or messages to guests.    It also provides valuable insights through reporting and analytics, helping hotels optimize their operations and improve guest satisfaction.   What is the need for an online reservation system for small hotels?

article thumbnail

Strategies to enhance Front Desk Operations in a Hotel

Hotelogix

The department is responsible for coordinating guest services, maintaining an up-to-date guest database, and ensuring overall guest satisfaction throughout their stay. A positive front desk sets the tone for memorable stays and builds guest loyalty.

article thumbnail

Guide on Central Reservation System in the Hotel Industry

Hotelogix

Increased Visibility : A CRS lists your hotel on more booking platforms (like OTAs and GDS), helping you reach more potential guests. Guest Satisfaction : A CRS ensures that room availability and pricing are always accurate and up to date. Get a Demo for Hotelogix