article thumbnail

Decode the Relationship Between Hotel Rates and Guest Reviews

Revenue Hub

A guest checks out, and days or weeks later, a review pops up under a username like “TravelBug78” While the feedback might be detailed, there’s often no direct, verifiable link back to a specific reservation in your property management system (PMS).

Pricing 108
article thumbnail

Reservations Call Scoring: Does Your Criteria Need Updating?

Revenue Hub

As a result, I get to peek behind the scenes and see what their reservations, front desk, and/or contact center staff are being trained to say. Yet reservations and front desk agents are still being trained on criteria from the era when callers only saw brochures and rudimentary hotel websites with few images before calling.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Is Galentine’s the New Valentine’s?

Modern Restaurant Management

"Reservations are a mix of regulars and fresh faces as well. It is really giving Valentine’s Day a run for its money in terms of the number of reservations we see each year." “That is an example of a unique event that sees reservations fill up almost instantly.”

Events 189
article thumbnail

Busy Philipps Believes in Name Dropping for a Good Reservation 

EATER

I had to definitely lean into Eater LA to try to figure out where I was getting food. But when that fails I’ll make reservations for a place a couple of weeks out, and then I’ll have to find some people to go with when the date comes up. How are you finding the New York restaurant scene compared to LA?

article thumbnail

23% more online bookings for Vivatel Kuala Lumpur, Malaysia with STAAH

STAAH

Optimised workflows and efficiency with STAAH STAAH enabled automatic syncing of prices, availability and reservations across all Vivatel systems. According to them, It definitely pays to do your research, chat to other hoteliers, and find the best solutions on the market.

Book 73
article thumbnail

Seven Restaurant Trends That Will Define 2022

Modern Restaurant Management

It is possible to operate a ghost kitchen in less built-up areas, although the definition, scope, and expectation of ghost kitchens are changing. The ghost kitchen definition is evolving to include restaurants that have a small pick-up area for guests to grab their food themselves. Now, they're coming back into the light.

article thumbnail

Six Strategies to Improve Restaurant Efficiency

Modern Restaurant Management

Be conscious of this when taking reservations. To improve your restaurant operations, consider if you can afford: A unified communications system for managing reservations. Your level of hygiene will affect the perception customers have of your restaurant so this definitely should be your top-most priority.