Revenue Hub

OCTOBER 6, 2023

In our daily lives, I’m sure we have all had customer service experiences where the associate said all of the right things, but who spoke in a way that felt scripted, robotic and disingenuous.

Guest Services 95

Guest Services Definition Communication Training 95

Hotel Owner

JUNE 2, 2023

The course itself is concerned with professional development, personal development, marketing, finance, operations management, customer service, operations, and management. Workshops were led by Hilary Cooke, and according to Johnson, “she does an absolutely fantastic job”.

Workshop 105

Workshop Training Customer Service Scheduling 105

Hotelogix

AUGUST 26, 2024

  To effectively train hotel staff in cross-cultural communication, consider the following steps:  Educate staff on different cultures, customs, and values. Hold regular workshops and ongoing training for skill-building. They may have valuable ideas for improving customer service and hotel operations.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Les Roches

JULY 9, 2024

Experiencing different facets of the industry from operational to customer service is crucial Specialize: choose an area such as eco-tourism, luxury travel or market analytics.

Travel and Tourism 52

Travel and Tourism Strategic Planning Workshop Budgeting 52

7 Shifts

SEPTEMBER 9, 2024

Consider offering leadership workshops or sending your managers to industry conferences where they can learn best practices and network with other professionals. By day three, they could learn about customer service standards and how to use the POS system. Break down the training plan into daily goals.

Training 134

Training Scheduling Server Communication 134

Hotel Owner

MARCH 10, 2023

Set clear expectations and goals Good hotel managers should set clear expectations and goals for their staff, including specific metrics and timelines for tasks such as cleaning rooms, serving meals, and providing customer service.

Guest Satisfaction 52

Guest Satisfaction Workshop Training Customer Service 52

Les Roches

JUNE 27, 2024

This puts them at the forefront of the industry, constantly evolving and expanding their services to meet the growing demands of travelers. Employees have the chance to take on diverse roles, from customer service and sales to marketing and operations, allowing them to broaden their skill sets and climb the career ladder in the organization.

Travel and Tourism 52

Travel and Tourism Customer Service Communication Catering 52

Les Roches

SEPTEMBER 19, 2024

Encourage professional development by building a culture of continuous improvement, where employees are motivated to develop their skills and knowledge through workshops, certifications and other learning opportunities. Regular sessions should be conducted to keep staff updated on new practices and technologies.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

JULY 3, 2024

Here tourism businesses prioritize the highest standards of customer service and guest satisfaction — and over half of the hospitality revenue of the city coming from luxury venues. They lead cultural tours, conduct workshops, and engage with visitors to educate them about Sharjah’s history, art, and customs.

Travel and Tourism 52

Travel and Tourism Workshop Training Guest Satisfaction 52

Social Hospitality

JULY 5, 2023

For instance, IT departments can provide workshops about the tools they use and why. For instance, partnering with customer service departments can provide your teams with additional avenues of real-time feedback. So, how should departments collaborate on sharing skill sets with marketing teams?

Marketing 52

Marketing Customer Service Workshop Communication 52

Hotel Owner

DECEMBER 1, 2022

Hosting parties and bar nights in the run up to Christmas Day, screening festive and family friendly movies in an unused event room, and running wintery cocktail workshops to draw in the lunch and dinner crowd are just some ways that hotels can entertain a variety of guests, and generate much-needed revenue.

Events 105

Events Workshop Catering Pricing 105

Les Roches

JUNE 25, 2024

Excellent customer service skills: Providing exceptional customer service is fundamental to maintaining a positive reputation. It’s important to have a customer-centric mindset and a genuine desire to meet and exceed guest expectations.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

Les Roches

JUNE 27, 2024

Consider enrolling in specialized courses or workshops focused on specific areas within the tourism sector, such as sustainable tourism practices, digital marketing for tourism, or destination management. If you can find a degree course with an internship option, this will also help you get hands-on experience.

Travel and Tourism 52

Travel and Tourism Events Front Desk Operations Customer Service 52

Les Roches

JULY 8, 2024

Key qualifications include a hospitality degree or similar, which provides foundational knowledge in hotel operations, food and beverage management and customer service. This involves seeking knowledge through courses, workshops and reading, staying updated on industry trends and embracing feedback from peers and mentors.

Communication 52

Communication Workshop Training Hospitality Management 52

Les Roches

MAY 9, 2023

Conferences and seminars: This type of event is ideal for presenting new products or services to potential customers and providing educational workshops on particular topics. Product launches: Perfect for introducing a new product or service to the public. What are the different types of corporate events?

Events 52

Events Event Coordination Budgeting Customer Service 52

Les Roches

JUNE 24, 2024

From organizing fitness classes and spa treatments to offering mindfulness workshops and healthy dining options, they create environments that promote relaxation, rejuvenation and holistic wellness. These directors develop comprehensive wellness programs that cater to the physical, mental and emotional needs of guests.

Workshop 52

Workshop Concierge Travel and Tourism Hospitality Management 52

eZee Absolute

NOVEMBER 11, 2024

This fast and efficient system not only reduces wait times but also enables your staff to focus on delivering excellent customer service. Regular workshops can equip employees with the skills needed to spot suspicious behavior and ensure they know the proper protocols for handling potentially fraudulent situations.

Reservations 52

Reservations Information Guest Satisfaction Book 52

Metasphere

OCTOBER 26, 2023

Regular training updates and skill enhancement workshops can help staff adapt to new technologies effectively. These chatbots can offer personalized recommendations, provide information about hotel amenities and services, and assist with booking inquiries.

Guest Satisfaction 52

Guest Satisfaction Training Catering Workshop 52

Les Roches

DECEMBER 29, 2023

Consider investing in comprehensive health programs addressing various aspects of wellness – ranging from fitness initiatives to stress management workshops. An organization that cares for its employees’ physical and mental health naturally builds and promotes trust among its workforce.

Communication 52

Communication Workshop Guest Satisfaction Catering 52

Les Roches

JANUARY 15, 2024

Whether it’s confere­nces, seminars, workshops, weddings or the­med parties, organizing eve­nts that align with the ambiance and target audie­nce of your hotel can attract local reside­nts and visitors from out of town.

Communication 52

Communication Book Reservations Marketing 52

Les Roches

JULY 1, 2024

Consider whether the platform offers flexibility in scheduling, mobile accessibility and technical support Student support services: look for institutions that offer virtual advice sessions, online writing centers and career development workshops aimed specifically at online students.

Scheduling 52

Scheduling Training Communication Travel and Tourism 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Assistant hotel manager (or assistant front of house manager).

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Les Roches

JUNE 7, 2023

They should seek out opportunities to learn about the technology, attend training sessions and workshops, and collaborate with colleagues to develop new ideas and solutions. To embrace generative AI, hospitality workers should take a proactive approach to learning and training.

Travel and Tourism 52

Travel and Tourism Training Workshop Communication 52

Les Roches

MARCH 6, 2024

This could include factors such as product features, quality, pricing, customer service, brand values or innovation. By clearly articulating its points of differentiation, a brand can stand out in a crowded market, capture consumer attention and build a loyal customer base.

Marketing 52

Marketing Communication Brand Management Information 52

Modern Restaurant Management

APRIL 27, 2020

Business consulting and coaching on topics including how to drive improved order volume leveraging social media and the web, creating new family-style meals and packages for take-out, and customer service for curbside pickup and take-out orders. Ongoing community supported forums and workshops.

Sanitation 185

Sanitation Information Marketing Workshop 185

Les Roches

JUNE 4, 2024

They prioritize resolving customer issues promptly and effectively, ensuring customers feel heard, valued and supported. Customer experience managers also work with frontline staff or customer service representatives to address complex or escalated customer concerns, providing guidance and assistance as needed.

Guest Satisfaction 52

Guest Satisfaction Communication Events Hospitality Management 52

Les Roches

SEPTEMBER 25, 2024

Many hotels invest in employee development, providing training programs, workshops and opportunities for internal promotions. Working in the food and beverage department involves preparing and serving high-quality meals, crafting unique cocktails and providing excellent customer service.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Modern Restaurant Management

APRIL 27, 2020

Business consulting and coaching on topics including how to drive improved order volume leveraging social media and the web, creating new family-style meals and packages for take-out, and customer service for curbside pickup and take-out orders. Ongoing community supported forums and workshops.

Sanitation 197

Sanitation Information Marketing Workshop 197

Les Roches

FEBRUARY 21, 2024

Artificial intelligence (AI) AI optimizes event operations through data analysis, from predicting attendee behavior to automating part of the customer service experience , driving efficiency, and improving the personalized support that guests get at the event by taking their unique profile into account.

Events 52

Events Accounting Information Budgeting 52

Les Roches

JANUARY 24, 2024

By implementing robotic services and automation into their operations, establishments can further improve efficiency and customer service delivery.

Catering 52

Catering Travel and Tourism Workshop Concierge 52

Les Roches

DECEMBER 28, 2023

Savor a world-leading program Stand out with a prestigious degree in hospitality management that combines expert teaching with opportunities to network and work with respected industry professionals Bachelor in hospitality management Tips for succeeding in the restaurant industry Achieving success in food service demands more than just skills.

Front of House 52

Front of House Server Back of House Training 52

SiteMinder

DECEMBER 7, 2023

What’s next in service for the hospitality industry, a culture of care Speaker: Jan Smith Talk duration: 16 minutes Maintaining a consistently high level of customer service is one of the most important considerations for a hospitality business. To discover more, take a look on SiteMinder’s event page.

Blog 59

Blog Travel and Tourism Events Download 59

7 Shifts

AUGUST 16, 2024

High turnover rates can disrupt operations, increase costs, and negatively impact customer service. It should also cover training on customer service, food safety, and point-of-sale systems. One example is scheduling quarterly workshops that tackle skills like conflict resolution, time management, and leadership.

Scheduling 78

Scheduling Sanitation Communication Training 78