Hotel Owner

JUNE 2, 2023

With that said, we shouldn’t underestimate the need for qualifications and training where possible to encourage career development within hospitality. This is despite 70% of hospitality and tourism businesses offering training, a statistic that the government noted is in line with the overall average for all UK industries.

Workshop 105

Workshop Training Customer Service Scheduling 105

Revenue Hub

OCTOBER 6, 2023

NB: This is an article from Kennedy Training Network Subscribe to our weekly newsletter and stay up to date Understanding the difference, and being able to convey this to frontline staff, are essential for taking both to the next level at your hotel, company or resort. appeared first on Revenue Hub.

Guest Services 95

Guest Services Definition Communication Training 95

Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Les Roches

SEPTEMBER 19, 2024

Training Provide continuous coaching to ensure all employees are familiar with quality standards, procedures and the importance of QA. Staff training and development platforms There is a range of online coaching specifically geared to the needs of the hospitality industry.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

SEPTEMBER 19, 2024

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

Travel and Tourism 52

Travel and Tourism Customer Service Workshop Hospitality Management 52

Hotel Owner

MARCH 10, 2023

Set clear expectations and goals Good hotel managers should set clear expectations and goals for their staff, including specific metrics and timelines for tasks such as cleaning rooms, serving meals, and providing customer service.

Guest Satisfaction 52

Guest Satisfaction Workshop Training Customer Service 52

Les Roches

JULY 9, 2024

Experiencing different facets of the industry from operational to customer service is crucial Specialize: choose an area such as eco-tourism, luxury travel or market analytics.

Travel and Tourism 52

Travel and Tourism Strategic Planning Workshop Budgeting 52

Les Roches

JULY 3, 2024

Here tourism businesses prioritize the highest standards of customer service and guest satisfaction — and over half of the hospitality revenue of the city coming from luxury venues. They lead cultural tours, conduct workshops, and engage with visitors to educate them about Sharjah’s history, art, and customs.

Travel and Tourism 52

Travel and Tourism Workshop Training Guest Satisfaction 52

Metasphere

OCTOBER 26, 2023

These may include initial setup costs, staff training, and ensuring the security of guest data. Staff Training : Implementing new automated processes frequently requires comprehensive training for hotel staff. It is essential to establish proper training programs to acquaint staff with the technology and its operations.

Guest Satisfaction 52

Guest Satisfaction Training Catering Workshop 52

Les Roches

JUNE 27, 2024

This puts them at the forefront of the industry, constantly evolving and expanding their services to meet the growing demands of travelers. Employees have the chance to take on diverse roles, from customer service and sales to marketing and operations, allowing them to broaden their skill sets and climb the career ladder in the organization.

Travel and Tourism 52

Travel and Tourism Customer Service Communication Catering 52

Les Roches

JUNE 27, 2024

Gaining relevant education, certifications, and training Pursue relevant education and training programs, such as degrees or certifications in hospitality management, tourism, event planning, or marketing, to enhance your qualifications and industry knowledge.

Travel and Tourism 52

Travel and Tourism Events Front Desk Operations Customer Service 52

Les Roches

JULY 8, 2024

To bridge cultural gaps and improve collaboration, leaders should implement training programs, create inclusive policies and encourage open dialogue to promote a culture of respect and equity Employee engagement : remote and hybrid work models can lead to disengagement.

Communication 52

Communication Workshop Training Hospitality Management 52

Social Hospitality

JULY 5, 2023

By sharing knowledge and skills related to these respective areas, there are opportunities to mutually boost the impact each department has on customers. One approach is to offer cross-training and mentorship opportunities. For instance, IT departments can provide workshops about the tools they use and why.

Marketing 52

Marketing Customer Service Workshop Communication 52

eZee Absolute

NOVEMBER 11, 2024

This fast and efficient system not only reduces wait times but also enables your staff to focus on delivering excellent customer service. Employee Training Training your staff to identify fake IDs and understand how to use ID scanning technology effectively is crucial.

Reservations 52

Reservations Information Guest Satisfaction Book 52

Les Roches

MAY 9, 2023

Conferences and seminars: This type of event is ideal for presenting new products or services to potential customers and providing educational workshops on particular topics. Product launches: Perfect for introducing a new product or service to the public. With our training and certification, you’ll be on your way.

Events 52

Events Event Coordination Budgeting Customer Service 52

Les Roches

JULY 1, 2024

In this article, we’ll look at the advantages of online learning for hospitality training, from flexibility and accessibility to tailored curriculums and interactive experiences. Mobile accessibility and on-the-go training solutions In today’s fast-paced world, accessibility is important for learners who are constantly on the move.

Scheduling 52

Scheduling Training Communication Travel and Tourism 52

Les Roches

JUNE 25, 2024

Excellent customer service skills: Providing exceptional customer service is fundamental to maintaining a positive reputation. It’s important to have a customer-centric mindset and a genuine desire to meet and exceed guest expectations.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

Les Roches

JUNE 7, 2023

By providing customized training experiences based on individual staff members’ strengths and weaknesses, staff can learn at their own pace and in a way that suits their learning style. To embrace generative AI, hospitality workers should take a proactive approach to learning and training.

Travel and Tourism 52

Travel and Tourism Training Workshop Communication 52

Les Roches

SEPTEMBER 25, 2024

Many hotels invest in employee development, providing training programs, workshops and opportunities for internal promotions. Building a career at the finest hotels in the region requires education, training and experience. This field requires creativity, attention to detail and a passion for gastronomy.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

JUNE 24, 2024

From organizing fitness classes and spa treatments to offering mindfulness workshops and healthy dining options, they create environments that promote relaxation, rejuvenation and holistic wellness. These directors develop comprehensive wellness programs that cater to the physical, mental and emotional needs of guests.

Workshop 52

Workshop Concierge Travel and Tourism Hospitality Management 52

Les Roches

DECEMBER 28, 2023

Safety and alcohol awareness training is generally required Chefs/Cooks/Sous Chefs/Kitchen Managers: Vocational training or culinary degrees may be needed, though experience can compensate. Chefs skilled in nutritious dishes accommodating consumer expectations thrive Takeaway boom: busy lives boost takeaway services.

Front of House 52

Front of House Server Back of House Training 52

Les Roches

DECEMBER 29, 2023

Consider investing in comprehensive health programs addressing various aspects of wellness – ranging from fitness initiatives to stress management workshops. The company’s achie­vements are attribute­d to several factors: Guest satisfaction focus: the company prioritizes guest satisfaction and strives to ensure­ every customer is de­lighted.

Communication 52

Communication Workshop Guest Satisfaction Catering 52

Les Roches

JANUARY 15, 2024

Whether it’s confere­nces, seminars, workshops, weddings or the­med parties, organizing eve­nts that align with the ambiance and target audie­nce of your hotel can attract local reside­nts and visitors from out of town. You also need to provide them with the ne­cessary tools, training and resources to e­xcel.

Communication 52

Communication Book Reservations Marketing 52

Les Roches

FEBRUARY 21, 2024

Artificial intelligence (AI) AI optimizes event operations through data analysis, from predicting attendee behavior to automating part of the customer service experience , driving efficiency, and improving the personalized support that guests get at the event by taking their unique profile into account.

Events 52

Events Accounting Information Budgeting 52

Modern Restaurant Management

APRIL 27, 2020

Business consulting and coaching on topics including how to drive improved order volume leveraging social media and the web, creating new family-style meals and packages for take-out, and customer service for curbside pickup and take-out orders. Ongoing community supported forums and workshops.

Sanitation 185

Sanitation Information Marketing Workshop 185

Les Roches

JUNE 4, 2024

They prioritize resolving customer issues promptly and effectively, ensuring customers feel heard, valued and supported. Customer experience managers also work with frontline staff or customer service representatives to address complex or escalated customer concerns, providing guidance and assistance as needed.

Guest Satisfaction 52

Guest Satisfaction Communication Events Hospitality Management 52

Modern Restaurant Management

APRIL 27, 2020

Business consulting and coaching on topics including how to drive improved order volume leveraging social media and the web, creating new family-style meals and packages for take-out, and customer service for curbside pickup and take-out orders. Ongoing community supported forums and workshops.

Sanitation 197

Sanitation Information Marketing Workshop 197

SiteMinder

DECEMBER 7, 2023

What’s next in service for the hospitality industry, a culture of care Speaker: Jan Smith Talk duration: 16 minutes Maintaining a consistently high level of customer service is one of the most important considerations for a hospitality business. To discover more, take a look on SiteMinder’s event page.

Blog 59

Blog Travel and Tourism Events Download 59

7 Shifts

AUGUST 16, 2024

High turnover rates can disrupt operations, increase costs, and negatively impact customer service. Regular training on these procedures helps ensure that all staff members know and understand them. Train your employees on handling food safely, including washing hands frequently, using gloves, and avoiding cross-contamination.

Scheduling 78

Scheduling Sanitation Communication Training 78