Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 178

Communication Training Customer Service Server 178

Modern Restaurant Management

DECEMBER 16, 2024

Streamlining Onboarding : Simplify your onboarding process with clear expectations, training schedules, and a welcoming introduction to your workplace culture. Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations.

Scheduling 179

Scheduling Training Communication Budgeting 179

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 147

Customer Service Information Download Scheduling 147

Modern Restaurant Management

NOVEMBER 14, 2024

They’ll be trained on the exact preferred responses to FAQs, scripts, as well as menu offering and company value add branding that is preferred to be communicated. What Is the Difference Between an Out of the Box Solution and Custom?

Reservations 179

Reservations Book Information Training 179

Hospitality Net

JANUARY 31, 2024

Many companies still believe that customer service is what happens when something goes wrong. However, that is only one part of customer service. The bigger picture is that customer service happens throughout a customer’s entire experience while doing business with you.

Customer Service 85

Customer Service Budgeting Training Marketing 85

7 Shifts

AUGUST 19, 2020

The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service.

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Training POS Systems Communication Document 148

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. New CDC restrictions not only hindered capacity percentages but changed the way employees interacted with customers daily.

Training 148

Training Information Scheduling Customer Service 148

Les Roches

JUNE 7, 2023

While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. What is customer service? Customer service refers to the interactions a business has with its customers.

Customer Service 88

Customer Service Training Information Communication 88

Modern Restaurant Management

APRIL 3, 2025

I thought the mixture of customer service, catering, and serving up great food would fit me and my family well, so I decided to move forward. I have very high standards for customer service, and it’s really important to me that all of our team members welcome our guests and treat them well.

Presentation 180

Presentation Customer Service Catering Training 180

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. You could also deploy a customer relationship management (CRM) system to track guest preferences and tailor your services accordingly.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Communication 188

Communication Training Customer Service Scheduling 188

Modern Restaurant Management

JANUARY 7, 2025

The clear expectations for performance and customer service. Offer training, mentorship, and opportunities for employees to flex their developing accountability muscles. Understanding Accountability Accountability should foster clarity, trust, and ownership—not micromanagement or fear of failure.

Accounting 167

Accounting Server Communication Customer Service 167

SiteMinder

NOVEMBER 24, 2024

Leadership roles in hospitality are similar to leadership roles in other industries, in that the focus is on training, guiding and managing a team. Experience is key, but training can help you to develop faster. Programs usually feature curriculums that take months to complete, but provide in-depth training on hospitality leadership.

Training 93

Training Communication Workshop Customer Service 93

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. This rarely happens on its own. Issues often arise at the busiest times.

Front of House 218

Front of House Training Customer Service Communication 218

Modern Restaurant Management

AUGUST 28, 2024

How important is continual training? To maintain consistency across stores, brands should implement the following best practices: Robust Onboarding Training Program : Develop a comprehensive onboarding process that includes detailed training on brand standards, guidelines, voice, tone, and standard operating procedures.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge.

Back of House 88

Back of House Training Procurement Server 88

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. To increase order accuracy, your restaurant should: Prioritize training. Even when things are hectic, training must remain a priority.

Training 225

Training Communication Customer Service Accounting 225

Modern Restaurant Management

JULY 29, 2021

Training your staff in these techniques can also help if an event like this takes place. De-escalation training should be updated regularly and held yearly to ensure all staff know how to give the best customer service, even in a tough situation. Training of Professional Security Guards.

Training 212

Training Customer Service Events 212

Hotelogix

DECEMBER 19, 2024

  You can: Look at guest feedback to see what needs work Guess what guests might like for customized services Keep an eye on how well your loyalty program is doing and make rewards better Find and fix possible issues before they get big Competitive Analysis Know what your competitors are up to with hotel business intelligence.

Maintenance 100

Maintenance Training Information Pricing 100

Modern Restaurant Management

JANUARY 2, 2025

This not only ensures consistency across locations but also simplifies in-store operations and training. By reducing the need for complex prep work on-site, employees can focus more on food assembly and customer service. This is particularly important for franchise operations, where consistency across locations is critical.

Training 100

Training Customer Service Budgeting Catering 100

Modern Restaurant Management

OCTOBER 1, 2021

Customer service also can be impacted by this practice because it can help ensure that certain popular items are never out of stock. This is why it is important to train your staff about proper unloading techniques, including placing newer shipments behind or below older ones. Focus on Training. Plan for Emergencies.

Training 197

Training Back of House Customer Service Accounting 197

Hotelogix

NOVEMBER 3, 2023

This new technology and innovations can be used as tools to enhance customer service. ACE, like the name suggests, is an interactive automated platform that provides hands-on-training and certification for the staff. The role of communication can be best realized in delivering effortless customer service.

Communication 233

Communication Travel and Tourism Customer Service Property Management 233

7 Shifts

NOVEMBER 24, 2024

Use clear and straightforward questions that customers can answer quickly, such as “Was our food served hot and fresh?” ” or “How was the customer service?” Train your restaurant staff to remind customers to give their feedback as well as submit the comment cards right away to the one in charge.

Marketing 148

Marketing Information Pricing Training 148

Modern Restaurant Management

FEBRUARY 22, 2023

For many, recruiting is a skill they’re not trained on and just one of a hundred tasks occupying their work day. This gives a manager a small advantage in speed, but on a broader scale, busy hiring managers lack the time and training to compete with the resources of a Fortune 500 company.

Training 208

Training Scheduling Customer Service Pricing 208

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

Training 122

Training Customer Service Communication Information 122

7 Shifts

NOVEMBER 15, 2024

Can you provide an example of how you’ve improved employee performance through training? Can you provide an example of how you’ve improved employee performance through training? A restaurant manager should not only be able to manage day-to-day tasks but also invest in the growth of their team through effective training.

Communication 78

Communication Server Special Events Training 78

Modern Restaurant Management

JULY 19, 2021

First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations. Managing existing labor, attention to customer service, marketing and promotion, vendor relationships – all can suffer when so much valuable time and attention is diverted to finding and keeping talent.

Front of House 203

Front of House Customer Service Maintenance Catering 203

Modern Restaurant Management

JULY 13, 2020

Some reopening plans include: Communication and (re)training : Managers are required to communicate new regulations, as well as the retraining requirements, staff need to go through in order to return to work. Consumers Still Expect Excellent Customer Service.

Customer Service 215

Customer Service Reservations Communication Sanitation 215

Hotelogix

SEPTEMBER 12, 2024

  This insight allows hoteliers to benchmark their services against their peers and strategically implement changes that can help them stay ahead. For instance, if a competitor is consistently praised for exceptional customer service, a hotel might invest in additional staff training to elevate its guest service.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

eHotelier

NOVEMBER 16, 2023

In his new role, Caine will execute food and beverage operations to the highest standards; hire, train and manage culinary staff; and ensure exceptional customer service, guest satisfaction and unforgettable dining experiences.

Beverage Operations 130

Beverage Operations Guest Satisfaction Customer Service Training 130

Modern Restaurant Management

JANUARY 16, 2020

Use Reviews to Help Staff and Training. This review genuinely upset me given that the guest was a regular, we had a strong team working that evening and proper customer service and food guidelines were not followed. But we also used this as sign that we needed to refocus our training efforts.

Training 143

Training Customer Service Marketing 143

Hotelogix

MARCH 25, 2025

Because intimacy is a selling point for boutiques, it’s vital to have each and every staff member well trained to cater to the guest’s individual needs. Hoteliers should know each staff member individually and be able to offer assistance or additional training to attain the right level of customer service.

Training 130

Training Customer Service Catering Pricing 130

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Investing in comprehensive training programs is key to meeting these skill requirements.

Training 196

Training Customer Service Scheduling Reservations 196

Modern Restaurant Management

NOVEMBER 26, 2019

This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants. Training new employees is expensive and takes a considerable amount of time. Also, always be on the lookout for potential employees. Hang in there!

Customer Service 188

Customer Service Scheduling Training Information 188

Horizon Hospitality

SEPTEMBER 4, 2024

Customer Service: The Heart of Hospitality In the hospitality industry, customer service is not just a skill—it’s a mindset. Exceptional customer service can turn a one-time visitor into a loyal guest, and it’s what separates the best hospitality professionals from the rest.

Hospitality Management 130

Hospitality Management Customer Service Communication Server 130

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Customer Service 189

Customer Service Front of House Communication Training 189

Social Hospitality

MARCH 18, 2025

However, collaboration among marketing, customer service, and management teams is essential to maximize its effectiveness. Aligning Departments for a Unified Strategy Aligning departments in hospitality ensures a unified strategy that enhances brand messaging and customer experience.

Customer Service 52

Customer Service Scheduling Communication Document 52