Les Roches

OCTOBER 23, 2023

They also research strategies and analyze the success of previous sales and marketing programs to make new strategic plans. It imparts a well-rounded understanding of customer service, industry intricacies, and vital interpersonal skills – all of which form the bedrock of successful sales endeavors.

Marketing 52

Marketing Strategic Planning Travel and Tourism Communication 52

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Customer service in F&B : Skills for engaging with guests, taking orders accurately, and managing dining experiences.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Modern Restaurant Management

JANUARY 17, 2020

" Benihana Plans Franchise Expansion. announced a strategic plan to support the continued expansion of its business. The plan is centered around four key initiatives, which include: New restaurant development in the U.S.; Benihana National Corp. Select U.S. acquisitions; U.S. franchise development; and.

Multi-Unit Operations 136

Multi-Unit Operations Marketing Customer Service Strategic Planning 136

Les Roches

SEPTEMBER 19, 2024

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

Travel and Tourism 52

Travel and Tourism Customer Service Workshop Hospitality Management 52

MBB Hospitality

SEPTEMBER 15, 2024

Rising inflation poses significant challenges for businesses, from increased costs of goods and services to diminished consumer purchasing power. However, with strategic planning and adaptability, businesses can mitigate these challenges and thrive. Heres how to stay in business despite economic pressures.

Budgeting 52

Budgeting Pricing Strategic Planning Customer Service 52

Les Roches

AUGUST 1, 2024

Their services include flight bookings, hotel reservations, customized holiday packages and event management. Utravel is known for its innovative approach and commitment to providing exceptional customer service, ensuring each travel experience is unique and memorable.

Travel and Tourism 52

Travel and Tourism Book Communication Reservations 52

Les Roches

JULY 4, 2024

Let’s explore the key competencies gained through such programs, from mastering customer service to understanding global tourism trends. Customer service excellence Central to hospitality is the art of providing world-class customer service.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JUNE 24, 2024

Hotel managers are tasked with ensuring the smooth and efficient operation of the property while providing exceptional service to guests. The role may also involve aspects of marketing, sales, revenue management and strategic planning to increase profitability and competitiveness.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Revenue Projections Communication 52

Lithos POS

AUGUST 20, 2024

Track and process orders online in real-time to ensure no orders are missed and customer service remains excellent. Integrated Payment Processing Ease of shopping increases customer satisfaction. Use insights from reporting and analytics to develop strategic plans, set realistic goals, and drive growth and profitability.

POS Systems 52

POS Systems Information Blog Pricing 52

Les Roches

DECEMBER 27, 2022

They use their business intelligence and strategic planning to get the best out of an organization’s systems and people. They have first-rate organizational and planning skills, interpersonal skills, an analytical brain, and communication skills. What makes a good Director of Operations?

Communication 52

Communication Hospitality Management Strategic Planning Customer Service 52

Les Roches

JULY 1, 2024

They lead the executive team in developing strategic plans, establishing long-term goals and ensuring the hotel’s financial success. CEOs oversee corporate governance, investor relations and stakeholder communication to maintain transparency and accountability.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Modern Restaurant Management

DECEMBER 3, 2020

Wescott’s career with Fuzzy’s Taco Shop began in January of 2018 as the Executive Vice President of Finance, where her responsibilities included strategic planning, finance, technology, and marketing. "ezCater's platform provides effortless online ordering and exceptional customer service."

Catering 165

Catering Marketing Multi-Unit Operations Server 165

Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. Let’s explore the various hotel management careers.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

AUGUST 2, 2024

5-star accommodation distinguishes itself in the competitive hospitality industry by offering exceptional service, unique experiences and superior facilities that aim to exceed expectations and generate great guest reviews. They are responsible for managing staff, maintaining standards and ensuring guest satisfaction.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Lithos POS

DECEMBER 19, 2023

Like all the business the business model also needs strategic planning to succeed. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Les Roches

DECEMBER 28, 2022

Digital transformation can streamline customer services and interactions, ultimately reducing financial waste and allowing you to achieve more; for example, secure more bookings or sell more products. It has applications in cloud processing, boosting operational efficiency and customer service. Increasing profits.

Book 52

Book Customer Service Information Concierge 52

Les Roches

JUNE 26, 2024

Bachelor of Hospitality Management Bachelor of arts in hospitality management These degree programs emphasize the service-oriented aspects of hospitality management, focusing on guest relations, communication and leadership skills.

Guest Satisfaction 40

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 40

Les Roches

JULY 5, 2024

They include: Customer service excellence: successful hotel managers have strong interpersonal skills, empathy and dedication to exceeding guest expectations. Developing and implementing strategic plans to achieve revenue targets and profitability goals.

Event Coordination 52

Event Coordination Housekeeping Training Front Desk Operations 52

Les Roches

JULY 1, 2024

Some of the key things you’ll develop through your studies include: Customer service excellence Interpersonal skills Communication skills Technical skills with hospitality software Hospitality operations management Financial management Marketing and sales Leadership and team management Strategic planning Event management Crisis management and (..)

Scheduling 52

Scheduling Training Communication Travel and Tourism 52

Modern Restaurant Management

JUNE 28, 2024

Enhancing Operations and Customer Experience : The top benefits of AI in restaurants include effective staff scheduling (38 percent), increased sales and revenue (37 percent), personalized marketing and promotions (36 percent), and efficient inventory management (34 percent).

Pricing 117

Pricing Budgeting Marketing Maintenance 117

SiteMinder

FEBRUARY 14, 2024

Guest experience and satisfaction Trends like mobile check-in/check-out, in-room technology, and AI-driven customer service can significantly elevate the guest experience, making it more convenient, personalised, and engaging.

Travel and Tourism 59

Travel and Tourism Marketing Catering Book 59

Les Roches

MARCH 6, 2024

This could include factors such as product features, quality, pricing, customer service, brand values or innovation. By clearly articulating its points of differentiation, a brand can stand out in a crowded market, capture consumer attention and build a loyal customer base.

Marketing 52

Marketing Communication Brand Management Information 52

Les Roches

DECEMBER 28, 2023

Hotel management skillset andresr/E+ via Getty Images The hotel industry values individuals who are knowledgeable and also possess particular key competencies and capabilities, such as: Effective communication: imperative for both guest and team handling, efficient communication is instrumental in managing operations smoothly Customer service oriented: (..)

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Les Roches

JANUARY 25, 2024

Insights gathered from indirect competition such as vacation rental homes can also offer understanding in other areas to inform strategic planning. Peripheral services Apart from their core operations, hotels now offer peripheral services such as spa treatments or conference venue hire.

Competitive Analysis 52

Competitive Analysis Information Pricing Marketing 52

Les Roches

JANUARY 11, 2024

The focus is on ide­ntifying and capitalizing on new growth opportunities within the curre­nt customer base as well as attracting ne­w customers. Key areas of improve­ment include sales, marke­ting, customer service and product offe­rings, with the ultimate goal of maximizing revenues in all possible areas.

Definition 52

Definition Pricing Marketing Training 52

SiteMinder

OCTOBER 11, 2022

An effective report through your PMS can allow for better strategic planning, and depending on the PMS software, you may be able to generate audit reports, housekeeping reports and so on. What level of customer service will you receive from the company? Hotel property management system integration.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Synergy Suite

JANUARY 12, 2024

Restaurants that utilize data for market positioning and strategic planning can better understand their competitive landscape, identify unique selling points, and target underserved market segments. Competitive Advantage In today’s data-driven world, leveraging analytics can provide a significant competitive edge.

POS Systems 52

POS Systems Information Pricing Accounting 52

Xotels

NOVEMBER 23, 2023

Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends? Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends? Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Les Roches

SEPTEMBER 20, 2024

If you’re someone who thrives on strategic planning and enjoys the intricate balance between financial management and guest satisfaction, hotel asset management might be your calling. These programs provide a strong foundation in hotel operations, financial management and customer service.

Strategic Planning 52

Strategic Planning Guest Satisfaction Training Regulatory Compliance 52

Modern Restaurant Management

OCTOBER 8, 2020

Staff are able to shift to front of the house roles where needs have increased for customer service-oriented activities like heavier and regular cleaning regimes, delivery and takeout order fulfillment, and outdoor ordering and hosting.

Marketing 154

Marketing Information Scheduling Download 154