Revenue Hub

JULY 24, 2023

This might include re-hiring or training staff, restocking supplies, marketing initiatives, and ensuring the hotel is clean and inviting. Hosting Events : Hotels can create demand by hosting events, conferences, or partnering with local businesses for special events.

Maintenance 98

Maintenance Travel and Tourism Special Events Pricing 98

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. This frees up time, ensuring that human agents only have to engage with customers for more in-depth inquiries.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Restaurant Engine

AUGUST 9, 2023

Without it, you will find it difficult to improve and maintain a high level of customer satisfaction. Provide ongoing training, especially in customer service. In addition to the consistency of your food, you want to make sure your staff provides the same high level of customer service with every diner, every day.

Customer Service 52

Customer Service Training Special Events Marketing 52

Les Roches

MAY 9, 2023

Event execution This stage is all about making sure that everything runs smoothly on the day of the event, including these tasks: On-site management: One of the most important tasks during event execution is to manage everything that happens on-site. Do you want to break into the events management industry?

Events 52

Events Event Coordination Budgeting Customer Service 52

Les Roches

APRIL 26, 2023

While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers. What is a customer in hospitality?

Customer Service 52

Customer Service Definition Communication Events 52

Lithos POS

DECEMBER 19, 2023

His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Les Roches

MARCH 16, 2023

The types of holidays and trips they specialize in: Often, a client that requests the support of a luxury travel advisor is wealthy and will have a considerable budget. They may be looking to book a trip for a honeymoon, wedding, or special event. A solid foundation enables you to begin your career.

Travel and Tourism 52

Travel and Tourism Training Catering Hospitality Management 52

7 Shifts

MAY 23, 2024

Learn the art of upselling If you've been training your staff to ask, "Do you want fries with that?" as they present the menu and take your customers' orders, then you're already practicing the art of upselling. However, it must be done only by your staff who have undergone proper training. or "Do you want your drink upsized?"

Pricing 78

Pricing Scheduling Events Marketing 78

Synergy Suite

NOVEMBER 2, 2023

Periodically evaluating staffing levels during different shifts and adjusting schedules based on customer demand ensures a fine balance between providing quality service and controlling costs. Evaluate staff scheduling and labor efficiency by comparing labor costs to customer traffic.

Scheduling 52

Scheduling Training Information Cost Reduction 52

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

POS Systems 69

POS Systems Accounting Front of House Server 69

Synergy Suite

JUNE 7, 2024

During busier weekends (especially if there are special events locally), the establishment can ensure appropriate staffing levels while preserving the work-life balance of their employees. Rotating weekend schedules promote cross-training and skill development. They also get experience with different shifts.

Scheduling 52

Scheduling Training Communication Special Events 52

MBB Hospitality

APRIL 24, 2019

Train your restaurant manager and staff to be mindful of social media trends related to your business. Take note of food-centric holidays and special events, and plan your promotions around them. How to apply it to your restaurant business: Monitor any mentions of your restaurant brand on social media. Cheap Eats at Chili’s.

Definition 40

Definition Special Events Marketing Pricing 40

Les Roches

JUNE 4, 2024

They prioritize resolving customer issues promptly and effectively, ensuring customers feel heard, valued and supported. Customer experience managers also work with frontline staff or customer service representatives to address complex or escalated customer concerns, providing guidance and assistance as needed.

Guest Satisfaction 52

Guest Satisfaction Communication Events Hospitality Management 52

Synergy Suite

OCTOBER 12, 2023

Upselling Train staff to consistently suggest higher-margin items, special dishes, or add-ons to boost revenue. By encouraging customers to explore premium menu offerings, restaurants not only enhance profitability but also elevate the dining experience. Rethink your menu composition to include high-margin items.

Portion Control 52

Portion Control Pricing Accounting Procurement 52

SiteMinder

JULY 4, 2024

Analysing this feedback helps identify areas for improvement, train staff accordingly, and implement changes to enhance service quality. If your brand strategy online is to be fun, youthful, colourful, and exciting this is how your hotel customer service must appear when guests arrive. Do they seem genuine?

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

7 Shifts

JUNE 16, 2024

Have a function room to cater to special events and occasions A great restaurant experience goes beyond serving good quality food—you should sell them memories and unique experiences, too. So, give your staff the proper training before asking them to apply these marketing strategies.

Marketing 78

Marketing Catering Events Reservations 78

Horizon Hospitality

MARCH 19, 2025

Restaurant Manager Oversees daily operations, including staffing, customer service, and profitability. Bar Manager Manages bar operations, beverage selection, and staff training to enhance the guest experience. Entertainment Director Organizes live shows, concerts, and special events to enhance guest experiences.

Housekeeping 130

Housekeeping Front of House Special Events Club Management 130

Hotelogix

JANUARY 31, 2025

This helps a lot if you plan to use buses or trains. Hidden Ways to Upgrade Your Room Tell them about special events.   Good communication can lead to better hotel customer service and possible extras. This allows you: To check out the city without carrying bags. To skip dragging suitcases all over town.

Communication 100

Communication Demo Special Events Book 100