Hotelogix

FEBRUARY 17, 2025

Be it technology or effective methods of customer servicing; these associations present much-needed resources that help individuals function more effectively. Going to special events, talking in forums, and meeting other members are all great ways to build relationships. It's like making friends but for grown-ups!

Travel and Tourism 100

Travel and Tourism Events Training Marketing 100

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service.

Marketing 226

Marketing Information POS Systems Demo 226

Revenue Hub

JULY 24, 2023

Hosting Events : Hotels can create demand by hosting events, conferences, or partnering with local businesses for special events. The potential guests want to travel to the destination for a special event, so the guest is prepared to pay a higher price for overnight accommodation to participate in the special event.

Maintenance 98

Maintenance Travel and Tourism Special Events Pricing 98

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. This frees up time, ensuring that human agents only have to engage with customers for more in-depth inquiries.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

SiteMinder

MARCH 25, 2025

For example, during peak travel periods, an efficient reservations manager using a modern property management system (PMS) can swiftly allocate room blocks for group bookings or special events, maximising occupancy without overbooking.

Reservations 52

Reservations Housekeeping Guest Satisfaction Book 52

7 Shifts

OCTOBER 1, 2024

Offer multiple payment options, including contactless and mobile payments, to cater to different customer preferences. Enhance customer service through efficient staffing Efficient service starts with having the right number of staff during peak hours. The checkout process is another area where you can reduce friction.

Scheduling 158

Scheduling Reservations Communication Training 158

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Revenue Hub

JULY 11, 2023

NB: This is an article from Lybra , one of our Expert Partners Amid a sea of considerations, ranging from efficient staff management and impeccable property upkeep to top-tier customer service, revenue management emerges as a critical linchpin.

Pricing 75

Pricing Book Article Events 75

Restaurant Engine

AUGUST 9, 2023

Without it, you will find it difficult to improve and maintain a high level of customer satisfaction. Provide ongoing training, especially in customer service. In addition to the consistency of your food, you want to make sure your staff provides the same high level of customer service with every diner, every day.

Customer Service 52

Customer Service Training Special Events Marketing 52

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

FEBRUARY 13, 2024

Their responsibilities include organizing activities, social events, and announce­ments while coordinating with various departme­nt heads to ensure smooth ope­rations on the cruise ship. Being a cruise director is more­ than just hosting special events and cocktail parties on board.

Travel and Tourism 52

Travel and Tourism Customer Service Communication Events 52

Les Roches

APRIL 26, 2023

While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers. What is a customer in hospitality?

Customer Service 52

Customer Service Definition Communication Events 52

Revenue Hub

APRIL 11, 2023

Guests seeking personalized experiences: Some guests may book directly through the hotel’s website, believing it allows for more customized service or special requests.

Book 97

Book Information Reservations Catering 97

Les Roches

AUGUST 26, 2024

This career demands strong organizational skills, attention to detail and a deep understanding of customer service. Travel agents can expect to earn around $59,565 per year, with the potential for higher earnings based on experience and specialization.

Travel and Tourism 52

Travel and Tourism Event Coordination Customer Service Communication 52

Les Roches

MAY 9, 2023

Event execution This stage is all about making sure that everything runs smoothly on the day of the event, including these tasks: On-site management: One of the most important tasks during event execution is to manage everything that happens on-site. Do you want to break into the events management industry?

Events 52

Events Event Coordination Budgeting Customer Service 52

The Restaurant Times

MARCH 17, 2023

Instagram: Post attractive photos of your food, mention your daily specials, or give viewers a peek inside your restaurant. YouTube: Create entertaining videos, or show behind-the-scenes snaps of your restaurant or food preparation while providing customer service. Host Special Events What lures patrons into a restaurant?

Special Events 52

Special Events Events Information Marketing 52

Les Roches

JULY 11, 2023

In this article, we’ll go over the main differences between customers and consumers and how this affects people working in hospitality careers. We’ll also discuss what steps you can take to improve your knowledge of customer service and how to tailor marketing to the consumer or customer you want to engage.

Special Events 40

Special Events Customer Service Marketing Catering 40

7 Shifts

MAY 23, 2024

The one thing you should never forget is that nothing compares to top-notch customer service , which starts with a warm greeting as soon as your customers enter the door. It sets a welcoming tone and makes your customers feel acknowledged. A simple greeting can go a long way.

Pricing 78

Pricing Scheduling Events Marketing 78

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

POS Systems 69

POS Systems Accounting Front of House Server 69

Lithos POS

DECEMBER 19, 2023

In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere. Their coordination matters in customer service.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

eZee Absolute

MAY 29, 2024

These groups often require special event spaces, banquet halls, and on-site catering for the big day. Sports teams need comfortable rooms, laundry services for those sweaty uniforms, and sometimes space for post-game team bonding. Weddings: The bridezilla and her entourage! Sports Teams: Game time!

Events 52

Events Catering Book Budgeting 52

MBB Hospitality

MARCH 27, 2019

If you own a pizza franchise unit, you know there are a whole bunch of other pizza shops just in your area clamoring for the same customers so you need to make sure that your place stands out among the rest. Innovation in food, technology, restaurant design and customer service can all help put your personal stamp on your restaurant.

Special Events 40

Special Events Events Customer Service Budgeting 40

MBB Hospitality

APRIL 24, 2019

Take note of food-centric holidays and special events, and plan your promotions around them. Apart from launching potentially successful promotions, always keep proper restaurant management in mind by maintaining topnotch customer service, keeping the workplace conducive for work, and keeping things streamlined for productivity.

Definition 40

Definition Special Events Marketing Pricing 40

Les Roches

MARCH 16, 2023

The types of holidays and trips they specialize in: Often, a client that requests the support of a luxury travel advisor is wealthy and will have a considerable budget. They may be looking to book a trip for a honeymoon, wedding, or special event.

Travel and Tourism 52

Travel and Tourism Training Catering Hospitality Management 52

Les Roches

JUNE 4, 2024

This may include arranging personalized welcomes, coordinating special celebrations or offering unique experiences exclusive to the property Implementing service standards: a key part of the role is to ensure consistency in the guest experience.

Guest Satisfaction 52

Guest Satisfaction Communication Events Hospitality Management 52

Synergy Suite

JUNE 7, 2024

During busier weekends (especially if there are special events locally), the establishment can ensure appropriate staffing levels while preserving the work-life balance of their employees. You can more evenly distribute the responsibility of working busy shifts while effectively balancing business needs and the well-being of staff.

Scheduling 52

Scheduling Training Communication Special Events 52

Synergy Suite

OCTOBER 12, 2023

Value-Added Services Offering value-added services, such as exclusive promotions, loyalty programs, or special events, can enhance the overall customer experience, potentially justifying higher pricing and bolstering the margin percentage. Rethink your menu composition to include high-margin items.

Portion Control 52

Portion Control Pricing Accounting Procurement 52

Synergy Suite

NOVEMBER 2, 2023

Monitor overtime expenses and the use of additional labor resources during peak times or special events. Also look for patterns in overtime usage, assess whether it aligns with peak times or is indicative of understaffing during regular shifts, and explore strategies to optimize scheduling and reduce unnecessary labor costs.

Scheduling 52

Scheduling Training Information Cost Reduction 52

SiteMinder

JULY 4, 2024

If your brand strategy online is to be fun, youthful, colourful, and exciting this is how your hotel customer service must appear when guests arrive. If you can achieve it, guests won’t want to look elsewhere because they get everything they need from your property.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

7 Shifts

JUNE 16, 2024

Have a function room to cater to special events and occasions A great restaurant experience goes beyond serving good quality food—you should sell them memories and unique experiences, too. You might even be able to negotiate same-day deliveries or be prioritized once the freshly-picked ingredients are ready for selling.

Marketing 78

Marketing Catering Events Reservations 78

Horizon Hospitality

MARCH 19, 2025

Restaurant Manager Oversees daily operations, including staffing, customer service, and profitability. Whether you’re passionate about food, service, or operations, the restaurant industry offers dynamic career opportunities.

Housekeeping 130

Housekeeping Front of House Special Events Club Management 130

Hotelogix

JANUARY 31, 2025

Hidden Ways to Upgrade Your Room Tell them about special events.   Good communication can lead to better hotel customer service and possible extras. Tripadvisor found that Tuesday is the cheapest day to check in. If you can plan around these cheaper days, you'll make your travel money go further.

Communication 100

Communication Demo Special Events Book 100