Hospitality Net

JUNE 19, 2024

Sabre Hospitality, a division of Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, today announced the launch of SynXis Concierge.AI, an innovative solution harnessing the power of Generative AI to transform customer service for hoteliers.

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Customer Service 81

Modern Restaurant Management

OCTOBER 27, 2020

Because they support accounting teams, software can often locate payment errors such as duplicate payments before they become an issue. In this way, automated software reduces the number of small errors, leaving more time to focus on rarer, but more complex, payment issues. Customer Service for Customer Service Masters.

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Accounting Customer Service Communication Information 220

The Restaurant Times

SEPTEMBER 30, 2021

Restaurant operations, as we know them, are being totally upended by innovation and technology and when used correctly, restaurant management software is a sure-fire approach to assure a restaurant’s success. . We are here to answer all the questions you could possibly have in this complete guide to restaurant management software.

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POS Systems Server Information Front of House 98

Hotelogix

NOVEMBER 10, 2023

Even relatively small hotels make use of high-quality front desk software. Of course, the features will vary between software options. Excellent hotel front desk management software will also include tools that will make it easy to multitask a range of activities. The software makes it easy to add and remove staff as needed.

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InnQuest

MAY 8, 2023

By responding to reviews, you can thank guests for their feedback, address any concerns they may have and showcase your commitment to customer service. Provides Valuable Feedback: Lastly, online reviews provide valuable feedback for your hotel, allowing you to improve your services and facilities.

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Book Blog Customer Service Property Management 222

Hotel Owner

SEPTEMBER 25, 2023

Can you tell me about the history of Hop Software? Hop was born when two Hoteliers Richard and Jon met leading software expert, Ronald back in 2017. Richard and Jon had become frustrated by the PMS software that was available on the market. So what are the main strengths of the software?

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Book Events Definition Customer Service 93

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. How can we leverage automation to exceed customer expectations for personalized service and promote customer loyalty?

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Customer Service Front of House Server Pricing 193

Modern Restaurant Management

JUNE 13, 2022

According to Gartner , scheduling software is among the tools that have the most impact on service-based businesses worldwide. In fact, when customer service workers feel the systems or tools they use simplify their day-to-day work, their productivity can increase by up to 20 percent. Reduce Wage Costs.

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Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Inventory management software to minimize stock loss, wastage, or theft.

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Front of House Training Customer Service Communication 218

Modern Restaurant Management

JULY 11, 2022

As a result, instead of overseeing customer service or reviewing sales, many managers lose time preparing for interviews and waiting for candidates who never arrive. While screening candidates takes time, hiring software makes it easier. Even better, consider using software to send text auto-reminders. Reduce No-Shows.

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Communication Customer Service Marketing 206

Modern Restaurant Management

FEBRUARY 29, 2024

Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Improve the customer experience. Tech tools are essential to improve the customer experience and give guests more seamless, enjoyable experiences.

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Horizon Hospitality

OCTOBER 30, 2024

Highlight Unique Skills While customer service, team management, and hospitality software proficiency are essential, showcasing unique skills can set you apart. Popular roles often attract hundreds of applicants, many with similar qualifications and backgrounds.

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Marketing Customer Service Blog Guest Services 130

Hotelogix

NOVEMBER 3, 2023

This new technology and innovations can be used as tools to enhance customer service. You don’t have to spend money investing in different tools or learn complicated software. Moreover, Hotelogix has been recognized for its reliable support and was recently awarded the best property management software.

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Communication Travel and Tourism Property Management Customer Service 233

Synergy Suite

DECEMBER 10, 2024

Recognition Highlights SynergySuite’s Commitment to Excellence in Customer Support [Lehi, UT, USA] December 10, 2024 SynergySuite, a leading global provider of back-of-house restaurant management technology, is proud to announce its recent win of Best Customer Service Award at the BRIX Holdings 2024 conference.

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Customer Service Back of House Scheduling Presentation 52

Hospitality Magazine

MAY 20, 2024

Hospitality has rounded up some of the top players in the tech landscape that are offering useful services that are sure to boost efficiency in the workplace. Foodifox Foodifox designs, builds, and runs software and hardware solutions for food delivery. commbank.com.au/business/payments/hospitality.html

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Hotelogix

OCTOBER 30, 2024

Factors Influencing Customer Retention in Hotels Several factors play a critical role in influencing customer retention in the hotel industry: Quality of Service: Exceptional customer service is fundamental. Guests expect prompt responses and personalized attention throughout their stay.

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Communication Guest Retention Demo Guest Satisfaction 147

InnQuest

FEBRUARY 3, 2023

Prioritize the guest experience and genuinely provide exceptional customer service. You only need a reliable guest database, billing history, guest statistics, and suitable loyalty management software. Using this software, you may create, manage, and administer all aspects of your hotel’s loyalty programs.

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Book Reservations Communication Pricing 220

7 Shifts

DECEMBER 18, 2023

Task management software The best way to keep your restaurant running smoothly is by making checklists of all of the little things. That’s where task management software comes in. Task management software maintains historical data of tasks completed. There is a better way— employee scheduling software.

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Modern Restaurant Management

APRIL 10, 2023

Software-as-a-Service (SaaS) technology has also rapidly gained traction as operators adapted to changing expectations while meeting demand for quick, convenient, and time-saving transactions.

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Customer Service Catering Pricing Information 194

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. InnQuest is a leading software platform in the vertical market developing solutions for the hospitality industry. About GuestTouch.

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Property Management Guest Satisfaction Hospitality Management Customer Service 130

Modern Restaurant Management

NOVEMBER 29, 2022

Implement software. Most customers ( 97 percent) rely on online reviews to decide which businesses to patronize – and which to avoid. That means providing exceptional customer service, clean facilities, safe food, and accurate orders. Even when things are hectic, training must remain a priority.

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Training Communication Customer Service Accounting 225

Modern Restaurant Management

MAY 31, 2022

It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations. Aside from gathering reports from a POS system, some restaurants will leverage other types of software that are beneficial to improving the restaurant’s performance.

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POS Systems Download Reservations Training 196

Hotelogix

JANUARY 27, 2024

A Hotel Point of Sale (Hotel POS) is a technology solution comprising hardware and software components that record and process transactions between a hotel and its customers. It helps hoteliers manage everything, especially various service areas like restaurants, bars, spas, or gift shops within their properties.

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POS Systems Property Management Information Housekeeping 147

Modern Restaurant Management

JUNE 27, 2022

This is especially useful for small restaurants that don’t have a big budget for fancy online ordering software. Check Your Website’s Hosting Software. Some web hosting software may have a QR code feature built in, and you might not even know it.

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Article Definition Customer Service Budgeting 203

7 Shifts

MAY 31, 2021

For example, kitchen managers rely on software to let them know how much expected inventory they have in stock. Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity.

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Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

DECEMBER 12, 2023

From softwares like ChatGPT to self-driving cars like the Tesla Model 3, AI and automation are making remarkable strides In the restaurant industry, these solutions are streamlining various aspects, including inventory management, contactless ordering, customer behavior analysis, and more.

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Customer Service Article Marketing 203

Modern Restaurant Management

JUNE 23, 2022

Portable Computin g – Tablets, cell phones and wearable computers make it possible for staff to access software applications as they move about the store. It’s helping employees track orders, serve quality food, and prioritize customer service. “running low on bread”) and even COVID-19 safety checks.

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Back of House Download Article Customer Service 189

Modern Restaurant Management

AUGUST 24, 2022

Utilizing co-sourcing, restaurants, restaurant software providers, food distributors, or suppliers of any size can take advantage of the global talent pool at a scale that makes sense for them. Customer Service. Co-sourcing Customer Service employees is extremely popular in the restaurant industry.

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Accounting Customer Service Marketing Reservations 180

Revenue Hub

APRIL 19, 2024

For your hotel, your CRM software tools become a way to implement a customer focused strategy. CRM technology is a vital tool for hotels, designed to enhance guest engagement, optimize customer service, organize leads, reservations, and bookings, aid with projects such as marketing and price and room availability strategies.

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Guest Satisfaction Information Catering Document 109

Adora POS

DECEMBER 10, 2023

Streamline your restaurant business with advanced software—simplify operations, manage resources, and elevate customer service effortlessly!

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Customer Service 52

Lithos POS

OCTOBER 27, 2024

A scalable Point of Sale (POS) software is an essential tool. A robust POS software not only simplifies day-to-day operations but also helps secure your business’s future. Let’s explore what features are vital in POS software and how LithosPOS supports business growth at every stage.

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POS Systems Blog Customer Service Catering 52

InnQuest

JANUARY 26, 2023

Through automation, validated guests can use a customized app to unlock their rooms with nothing more than a phone. Solutions like express and contactless check-ins allow your customer service staff to free up more time to provide additional services and elevate the customer experience.

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Reservations Housekeeping Property Management Book 136

InnQuest

OCTOBER 5, 2022

This automation feature takes the basic-level workload off your staff and allows them to focus on more important tasks, such as providing exceptional customer service. To be precise, the customers can check out any selling packages, suite upgrades, or active seasonal offers/discounts at one go via the engine.

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InnQuest

DECEMBER 21, 2022

Before we delve into why KPIs are important, let’s understand what it stands for: Key performance indicators are a set of specific, measurable values that companies use to track and assess how close they’ve reached towards achieving key objectives — from sales and marketing to product development and customer service perspectives.

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Modern Restaurant Management

DECEMBER 31, 2020

Depending on the third-party delivery service, the responsible party can vary. Many services do not provide liability for drivers, as their contracts specifically state they are only providing the software that connects the restaurant to the delivery driver. Question #4: What kind of order tracking does the service offer?

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Document Customer Service Information 231

Hotelogix

OCTOBER 30, 2024

So, it is important for the hotels to use right property management software. The software keeps inventories updated in real-time, ensuring no errors in room preferences, bed types, or special requests. Handling these queries manually can lead to overbookings.

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Front Desk Operations Guest Satisfaction Maintenance Training 162

Modern Restaurant Management

FEBRUARY 6, 2020

Skills shortages, margin pressures, and a high turnover, ‘revolving door’ culture contributes to a difficult environment to be time-efficient within, all while making sure you’re providing optimum customer service. An ice cream machine breaking or an oven that’s stopped working can cause a kitchen breakdown.

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Catering Maintenance Customer Service Information 160