Hospitality Net

JANUARY 31, 2024

Many companies still believe that customer service is what happens when something goes wrong. However, that is only one part of customer service. The bigger picture is that customer service happens throughout a customer’s entire experience while doing business with you.

Customer Service 85

Customer Service Budgeting Training Marketing 85

Les Roches

JUNE 7, 2023

While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. What is customer service? Customer service refers to the interactions a business has with its customers.

Customer Service 88

Customer Service Training Information Communication 88

7 Shifts

AUGUST 19, 2020

The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service.

Training 148

Training POS Systems Communication Document 148

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. New CDC restrictions not only hindered capacity percentages but changed the way employees interacted with customers daily.

Training 148

Training Information Scheduling Customer Service 148

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue.

Training 78

Training POS Systems Server Customer Service 78

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Communication 188

Communication Training Customer Service Scheduling 188

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. Managers can then examine useful metrics to improve service.

Front of House 218

Front of House Training Customer Service Communication 218

Modern Restaurant Management

AUGUST 28, 2024

How important is continual training? To maintain consistency across stores, brands should implement the following best practices: Robust Onboarding Training Program : Develop a comprehensive onboarding process that includes detailed training on brand standards, guidelines, voice, tone, and standard operating procedures.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

Modern Restaurant Management

MAY 23, 2023

From early 2021, eating out at our favorite restaurants became a thing of the past and with many people staying at home and working remotely, there was a surge in demand for food delivery services, as well as a need for faster and more personalized food options. And it couldn’t be easier.

Definition 167

Definition Customer Service Catering Information 167

Modern Restaurant Management

JULY 29, 2021

Having worked in law enforcement for over 25 years and as Director of Operations at LionHeart Security Services here are some questions I suggest asking before hiring a security firm. Training your staff in these techniques can also help if an event like this takes place. Training of Professional Security Guards.

Training 212

Training Customer Service Events 212

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. To increase order accuracy, your restaurant should: Prioritize training. Even when things are hectic, training must remain a priority.

Training 225

Training Communication Customer Service Accounting 225

Hotelogix

NOVEMBER 3, 2023

The hospitality sector relies on people more than technology to deliver a positive guest experience and set the standards of service. Listening to your customers helps you gain relevant feedback which can double as revenue-generating insights. This new technology and innovations can be used as tools to enhance customer service.

Communication 233

Communication Travel and Tourism Property Management Customer Service 233

Horizon Hospitality

OCTOBER 30, 2024

Highlight Unique Skills While customer service, team management, and hospitality software proficiency are essential, showcasing unique skills can set you apart. Specific achievements, such as leading a successful restaurant launch or implementing an efficient staff training program, further demonstrate your capacity to excel.

Marketing 130

Marketing Customer Service Blog Guest Services 130

Modern Restaurant Management

JULY 19, 2021

Labor markets were tight in the years prior to the pandemic, with nearly a million restaurant and hospitality jobs going unfilled as recently as 2019 , when Forbes sounded the alarm that “the ultimate service industry is experiencing epic problems in finding people to work.”

Front of House 203

Front of House Customer Service Maintenance Catering 203

Modern Restaurant Management

MARCH 13, 2024

Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand. The gap between available positions and willing, skilled workers has widened, putting pressure on service quality and business sustainability.

Training 196

Training Customer Service Scheduling Reservations 196

Modern Restaurant Management

MARCH 2, 2021

Prior to COVID-19, I would have told my clients that the most important key to success in the restaurant/bar/hospitality business is customer service. In the old days, great customer service, excellent food and positive social media reviews were the key to making that happen. How it is transferred from person-to-person.

Sanitation 184

Sanitation Training Customer Service Presentation 184

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

DECEMBER 16, 2024

Streamlining Onboarding : Simplify your onboarding process with clear expectations, training schedules, and a welcoming introduction to your workplace culture. Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations.

Scheduling 154

Scheduling Training Communication Budgeting 154

Revenue Hub

JANUARY 26, 2024

In a world where customer expectations are constantly rising, and social media can amplify experiences, service recovery has become an essential art for any company aiming to maintain customer loyalty. The magic of Amazon: Less talk, more action Amazon is renowned for its exceptional customer service.

Article 104

Article Customer Service Accounting Training 104

Revenue Hub

OCTOBER 6, 2023

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” Providing “guest service” is more about delivering experiences that at least meet, and hopefully exceed, guests’ expectations.

Guest Services 109

Guest Services Definition Communication Training 109

Modern Restaurant Management

JULY 13, 2020

Some reopening plans include: Communication and (re)training : Managers are required to communicate new regulations, as well as the retraining requirements, staff need to go through in order to return to work. Consumers Still Expect Excellent Customer Service.

Customer Service 215

Customer Service Reservations Communication Sanitation 215

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. While some had well established services already in place, others have had to start from nothing to provide these capabilities. Many restaurants have set themselves apart by offering exceptional personalized service.

Reservations 239

Reservations Training Information Customer Service 239

Modern Restaurant Management

OCTOBER 1, 2021

Customer service also can be impacted by this practice because it can help ensure that certain popular items are never out of stock. This is why it is important to train your staff about proper unloading techniques, including placing newer shipments behind or below older ones. Focus on Training. Plan for Emergencies.

Training 197

Training Back of House Customer Service Accounting 197

Modern Restaurant Management

FEBRUARY 22, 2023

For many, recruiting is a skill they’re not trained on and just one of a hundred tasks occupying their work day. This gives a manager a small advantage in speed, but on a broader scale, busy hiring managers lack the time and training to compete with the resources of a Fortune 500 company.

Training 208

Training Scheduling Customer Service Pricing 208

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

Training 122

Training Customer Service Communication Information 122

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. While customers should always feel valued, some may not be easy to deal with.

Customer Service 197

Customer Service Scheduling Communication Training 197

Modern Restaurant Management

NOVEMBER 24, 2020

Using the off-season to plan and improve your business product or service offerings can help you flourish during the busy season. Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Service 189

Customer Service Information Maintenance Server 189

eHotelier

NOVEMBER 16, 2023

In his new role, Caine will execute food and beverage operations to the highest standards; hire, train and manage culinary staff; and ensure exceptional customer service, guest satisfaction and unforgettable dining experiences.

Guest Satisfaction 130

Guest Satisfaction Beverage Operations Customer Service Training 130

Modern Restaurant Management

JANUARY 21, 2020

Poor reviews, videos, and live broadcasts of customer service problems, emergencies, or other issues can begin trending online virtually instantly. Nobody wants a crisis at their restaurant, but in these days of smartphones and social media, word of mouth travels fast.

Communication 133

Communication Information Customer Service Training 133

Modern Restaurant Management

JANUARY 16, 2020

While some people might view this as overkill, I’ve found it truly humanizes your brand and reminds your guests that there are very real people behind the service and product they’re receiving. Use Reviews to Help Staff and Training. But we also used this as sign that we needed to refocus our training efforts.

Training 143

Training Customer Service Marketing 143

Horizon Hospitality

SEPTEMBER 4, 2024

Customer Service: The Heart of Hospitality In the hospitality industry, customer service is not just a skill—it’s a mindset. Exceptional customer service can turn a one-time visitor into a loyal guest, and it’s what separates the best hospitality professionals from the rest.

Hospitality Management 130

Hospitality Management Customer Service Communication Server 130

Modern Restaurant Management

NOVEMBER 29, 2021

Customer service starts the moment someone walks into your establishment. It’s happening more and more because of the difficulty restaurant owners and managers are experiencing hiring and training staff. That customer didn’t receive the four things that all customers want: To be heard.

Customer Service 203

Customer Service Training Marketing 203

Revenue Hub

JANUARY 12, 2024

NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty. Personalization extends across all touchpoints: customer service, the technology you use, guest feedback and employee training, as well as community.

Customer Service 109

Customer Service Concierge Article Training 109