Remove Customer Service Remove Service Management Remove Training
article thumbnail

Hospitality leadership: Guide to the 5 essentials

SiteMinder

Hospitality leadership is a management approach used by hospitality industry professionals to guide their teams and enhance guest experiences. Leadership roles in hospitality are similar to leadership roles in other industries, in that the focus is on training, guiding and managing a team. What does a hospitality team leader do?

article thumbnail

Beating the Labor Crunch: Outsourced Strategies Are Key

Modern Restaurant Management

By outsourcing functions like the recruitment process, regular kitchen cleaning, and exterior and janitorial services, managers and staff alike can focus on their core expertise. First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Country Club Communities vs. HOAs: Understanding the Key Differences

Horizon Hospitality

This allows them to function as nonprofit entities while focusing on member services. Management Structure HOAs: Most homeowners association’s contract with professional management companies to handle day-to-day operations, which include property management, financial oversight, and administrative tasks.

article thumbnail

Hospitality training: Courses and programs for hotels

SiteMinder

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?

article thumbnail

The Ultimate Guide to Restaurant Costs

7 Shifts

Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% However, this can harm customer service and profits. Here are four ways you can control labor cost without sacrificing service: 1. Train staff to be mindful of controlling food costs.

article thumbnail

How to be a restaurant manager

Les Roches

Key responsibilities of a restaurant manager Marco VDM/E+ via Getty Images There are many key responsibilities when you are a restaurant manager. They include: Hiring and training employees The first step in being a restaurant manager is hiring the right staff. What education does a restaurant manager need?

article thumbnail

FOH Meaning: What it is and How it’s The First Line in Customer Satisfaction

Synergy Suite

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.