Revenue Hub

MAY 10, 2023

The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle. To this end, your hotel may have many communication channels at travelers’ disposal, but if these channels don’t talk to each other, it is not an omnichannel service.

Communication 97

Communication Customer Service Presentation Reservations 97

Modern Restaurant Management

DECEMBER 19, 2019

Hiring trends are consistent with other restaurants located in those specific areas, whether fast-casual, full-service, family-style or quick-service. Managers frequently attribute their low staffing and retention rates as the industry norm. The root of the problem is simple: poor planning.

Front of House 124

Front of House Customer Service Scheduling Service Management 124

7 Shifts

AUGUST 18, 2024

Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% However, this can harm customer service and profits. Here are four ways you can control labor cost without sacrificing service: 1. Fast casual: 28.9% Casual: 33.2% Upscale casual: 30.4% Pizza: 31.3%

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. These courses teach staff how to effectively communicate with guests, manage complaints, and exceed guest expectations.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

APRIL 3, 2023

Managers should also make sure that employees are following food safety practices and that any necessary certifications are up to date. Ensuring excellent customer service The hospitality industry relies heavily on excellence in customer service. What education does a restaurant manager need?

Customer Service 52

Customer Service Budgeting Communication Training 52

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

Front of House 52

Front of House Back of House Server Customer Service 52

Modern Restaurant Management

NOVEMBER 11, 2019

Restaurant Magic’s software leverages business intelligence and automation technologies to decrease food costs, manage labor and improve overall customer service. She most recently held the title of Vice President of Administration, leading the HR, Customer Service, and IT Teams. Hometown: Bear Creek, N.C.

Book 118

Book Reservations Communication Customer Service 118

Les Roches

AUGUST 26, 2024

This career demands strong organizational skills, attention to detail and a deep understanding of customer service. Event coordinator Planners and managers who stage activities that boost the guest experience, ranging from conferences to weddings.

Travel and Tourism 52

Travel and Tourism Event Coordination Customer Service Communication 52

Les Roches

DECEMBER 27, 2023

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. Depending on where you work, successful hospitality management can require strategic thinking and effe­ctive marketing technique­s to enhance profitability.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Les Roches

JULY 4, 2024

Food and beverage service management From fine dining restaurants to casual cafes and banquet facilities, food and drink service plays a big role in the overall guest experience. Courses explore the principles of menu planning, food preparation, drinks service and restaurant operations.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

The Restaurant Times

JUNE 30, 2021

Source: MBB Management. Providing Excellent Customer Service . Customers are a restaurant’s bread and butter. A manager must attempt to build a friendly environment and foster positive relations with customers. A business with immaculate service seldom needs to worry about profits.

Budgeting 52

Budgeting Training Procurement Customer Service 52

Les Roches

AUGUST 2, 2024

5-star accommodation distinguishes itself in the competitive hospitality industry by offering exceptional service, unique experiences and superior facilities that aim to exceed expectations and generate great guest reviews.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Les Roches

JULY 4, 2024

Short courses Typically spanning a few weeks to a few months and focusing on specific hotel management topics or skill areas. These courses provide targeted education on subjects such as front office operations, revenue management, customer service or food and beverage management.

Housekeeping 52

Housekeeping Scheduling Travel and Tourism Training 52

Les Roches

DECEMBER 28, 2023

Ranging from chefs to food service managers, bakery artists to sommeliers, the opportunities in this sector are plentiful. What is the difference between hotel management and culinary arts? When comparing hote­l management and culinary arts, it’s clear these career paths have distinct differences.

Training 52

Training Housekeeping Hospitality Management Accounting 52

Les Roches

DECEMBER 21, 2022

Time managemen t: Guest relations can be fast-paced and there are a lot of different aspects to handle, from VIP guests to bookings and daily management. Organizational skills : Keeping track of various tasks and other team members means you need to know how to stay highly organized in order to deliver excellent customer service.

Hospitality Management 52

Hospitality Management Communication Guest Services Concierge 52

Modern Restaurant Management

OCTOBER 16, 2019

Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. Snower will lead the combined organization and partner closely with McDonough through the integration. .

Marketing 126

Marketing Training Maintenance Information 126

Les Roches

JUNE 26, 2024

Students learn about business topics such as accounting, economics, management and marketing as well as specific aspects of hospitality management. The program equips graduates with the skills needed to succeed in various roles in the hospitality industry, including hotel management, event planning and food service management.

Guest Satisfaction 40

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 40

Lithos POS

JANUARY 27, 2022

They have a lot of responsibilities for the business in terms of management. Everything from managing the business to increasing sales comes under management. Restaurant Manager Duties. Many factors that can cause restaurant management to go unnoticed or overlooked can lead to a restaurant’s defeat.

Server 52

Server Competitive Analysis Marketing Training 52

Synergy Suite

NOVEMBER 30, 2023

Front-of-House (FOH) Labor: FOH staff includes servers, bartenders, hosts/hostesses, and buspersons who interact directly with customers and provide service. Managing labor costs requires optimizing staff schedules, ensuring efficient staffing levels during peak hours, and monitoring employee productivity.

Portion Control 52

Portion Control Scheduling Pricing Training 52

Modern Restaurant Management

MARCH 1, 2022

“Wait times, poor customer service and order inaccuracy — not price — are being cited in our surveys as the top reasons for dissatisfaction,” said Acerra. Service Management Group (SMG) published new research highlighting how quick service restaurant (QSR) brands can drive app adoption.

Download 183

Download Pricing Sanitation Presentation 183

Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. ” Food Services Relays are being used to maintain distance and supplement smaller staff working in kitchen and delivery operations as food services reopen. ” Lunchbox Secures Funding. .”

Catering 143

Catering Marketing Communication Events 143

Horizon Hospitality

MARCH 19, 2025

Restaurant and Foodservice The food and beverage industry offers a range of leadership roles, from culinary management to front-of-house operations: Executive Chef Leads the kitchen, develops menus, and ensures food quality and consistency. VIP Services Manager Provides luxury experiences and personalized service for high-profile guests.

Housekeeping 130

Housekeeping Front of House Special Events Club Management 130

Modern Restaurant Management

OCTOBER 10, 2024

For restaurants, these skills are especially valuable in high-demand roles such as new managers, human resources, payroll, facilities management, and various leadership positions. Key focus areas for education programs can include: Customer service and teamwork : These foundational skills are vital in the QSR industry.

Communication 88

Communication Training Facility Management Information 88