Hotelogix

DECEMBER 5, 2024

Customer service in hotels is arguably one of the most important considerations that guests make before booking a room. While quality hotel customer service can be a huge boon for your business, offering inexcusable customer care in the hospitality industry can be just as disastrous.

Customer Service 130

Customer Service Presentation Demo Training 130

MEWS

NOVEMBER 12, 2024

What is customer service in the hospitality industry? Customer service in the hospitality industry is all about ensuring guests feel welcomed, supported, and cared for at every stage of their stay.

Customer Service 130

Customer Service 130

eHotelier

JUNE 19, 2024

Sabre Hospitality, a division of Sabre Corporation, a leading software and technology provider that powers the global travel industry, today announced the launch of SynXis Concierge.AI, an innovative solution harnessing the power of Generative AI to transform customer service for hoteliers.

Customer Service 130

Customer Service 130

Horizon Hospitality

OCTOBER 30, 2024

Highlight Unique Skills While customer service, team management, and hospitality software proficiency are essential, showcasing unique skills can set you apart. Popular roles often attract hundreds of applicants, many with similar qualifications and backgrounds.

Marketing 130

Marketing Customer Service Blog Guest Services 130

Hospitality Net

DECEMBER 18, 2024

So, I have a gift for you: the five easiest customer service tactics that anyone and everyone can do and they wont cost a thing! Its the holiday season, and whatever holiday you choose to celebrate or choose not to celebrate gifting is the norm.

Customer Service 98

Customer Service 98

eHotelier

OCTOBER 15, 2023

It improves decision-making, designs personalized packages, refines marketing, and enhances customer service. Data is essential for hospitality success. Here's how a hotel CRM can centralize data for optimal use.

Customer Service 290

Customer Service Marketing 290

Hospitality Net

FEBRUARY 12, 2025

AI is reshaping customer service and customer experience faster than we could ever imagine. But some are getting it wrong. While everyones racing to implement AI, many are missing the most important part keeping the human element alive. Smart companies have found the balance between the human touch and the digital experience.

Customer Service 88

Customer Service 88

Modern Restaurant Management

MARCH 3, 2022

.” No truer words were spoken by Benjamin Franklin and is a mantra that resonates deeply for businesses in the food service industry—many of whom are in recovery mode in the midst of the COVID-19 pandemic. That’s five to seven times more energy used by food service than in a commercial space. IoT to the Rescue.

Maintenance 212

Maintenance Customer Service Pricing 212

Hotelogix

OCTOBER 30, 2024

Factors Influencing Customer Retention in Hotels Several factors play a critical role in influencing customer retention in the hotel industry: Quality of Service: Exceptional customer service is fundamental. This not only improves services but also shows guests that their opinions matter.

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

Modern Restaurant Management

DECEMBER 30, 2024

Restaurants can use AI to analyze customer preferences, dietary restrictions, and past orders to create tailored dining experiences. Unifying and acting on digital customer data can also shape a more personalized customer experience. In fact, we’ve seen Chipotle do just that.

Scheduling 207

Scheduling Customer Service Communication Information 207

MEWS

DECEMBER 3, 2024

What is a service in the hospitality industry? A service in the hospitality industry refers to any activity, type of assistance, or amenity your hotel offers to enhance the guest experience, increase comfort, and provide added convenience.

Concierge 130

Concierge Customer Service 130

eHotelier

FEBRUARY 23, 2025

Amadeusis expanding its long-standing relationship withSalesforceto develop a next-generation hotel service center solution that addresses critical challenges in the hospitality industry's reservation and customer service landscape.

Customer Service 130

Customer Service Reservations 130

Modern Restaurant Management

APRIL 3, 2025

I thought the mixture of customer service, catering, and serving up great food would fit me and my family well, so I decided to move forward. I have very high standards for customer service, and it’s really important to me that all of our team members welcome our guests and treat them well.

Presentation 180

Presentation Customer Service Catering Training 180

Revenue Hub

APRIL 24, 2025

In a world where nearly every traveler is an amateur critic and every booking decision is one click away, your hotels online reputation isnt just a reflection of your service – its part of your revenue strategy. It can: Influence group bookings and event planners, who often check your reputation before making decisions.

Training 97

Training Book Article Customer Service 97

eHotelier

JUNE 11, 2023

Hotels can significantly improve the quality of their data, leading to more accurate revenue tracking, better customer service, and more effective decision-making. This might not be a quick fix but rather an ongoing action list to reach the long-term objective of high-quality data about guests, customers, and travel agents.

Customer Service 264

Customer Service 264

eHotelier

OCTOBER 25, 2023

The hospitality industry is no exception, and conversational AI is making its mark, providing a new option for effective and consistent customer service. In every corner of industry, technology is helping companies break barriers and challenge convention.

Customer Service 246

Customer Service 246

Modern Restaurant Management

DECEMBER 16, 2024

Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations. Boost Employee Engagement and Communication A happy, engaged team is the backbone of great service.

Scheduling 179

Scheduling Training Communication Budgeting 179

Modern Restaurant Management

MAY 23, 2023

From early 2021, eating out at our favorite restaurants became a thing of the past and with many people staying at home and working remotely, there was a surge in demand for food delivery services, as well as a need for faster and more personalized food options. And it couldn’t be easier.

Definition 167

Definition Customer Service Catering Information 167

Revenue Hub

JANUARY 7, 2025

” Try: “Thank you for your kind words about our spa services! If a guest praises your location, dining options, or exceptional service, include a subtle mention of these features to reinforce your brand. Were thrilled you enjoyed your massage and look forward to welcoming you back soon.”

Guest Satisfaction 109

Guest Satisfaction Article Blog Customer Service 109

Modern Restaurant Management

NOVEMBER 5, 2024

Instead, these smooth interactions are more likely attributable to soft skills like problem-solving and empathy that allow teams to work together and deliver exceptional service, turning one-time customers into lifelong fans. What to ask : “Tell me about a time you encountered a difficult customer.

Communication 167

Communication Server Information Customer Service 167

STAAH

MARCH 3, 2025

Among the many positives of STAAH are its affordability and customer service. From set-up to after sales support you can count on STAAH customer service team to take a partnered approach towards the success of your business with quick responses to system issues and proactively reaching out for enhancements to improve performance.

Book 106

Book Customer Service Reservations Property Management 106

Modern Restaurant Management

DECEMBER 9, 2024

Use your POS data to predict the busiest times and ensure you are ready to maintain fast and friendly customer service. Scheduling in extra members of staff to help accommodate the large bookings and packed-out restaurant will ensure your service remains efficient without overworking your employees.

POS Systems 167

POS Systems Book Customer Service Scheduling 167

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

NOVEMBER 14, 2024

By leveraging this solution, restaurants can significantly enhance their customer experience, streamline operations, and build a stronger online presence. As the technology continues to advance, AI phone agents will play an increasingly vital role in shaping the future of customer service in the hospitality sector.

Reservations 179

Reservations Book Information Training 179

Modern Restaurant Management

DECEMBER 17, 2024

Widespread Adoption of Technology Solutions in Food Service In 2025, the food service industry will increasingly leverage technology for waste tracking and diversion. – Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020.

Marketing 167

Marketing Pricing Customer Service Catering 167

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

7 Shifts

NOVEMBER 24, 2024

[Table of Contents] Why is market research important for the restaurant industry 5 steps for effective market research Tools to use for market research Why is market research important for the restaurant industry Market research helps restaurant owners truly understand their customers. This way, you can get a better idea of their service.

Marketing 148

Marketing Information Pricing Training 148

Modern Restaurant Management

DECEMBER 4, 2024

"Our findings show that while traditional expectations around food quality, service, and ambiance remain steady, technology has emerged as a pivotal area of focus," Carly Fink, president of Provoke Insights, told MRM. "Guests,

Customer Service 100

Customer Service Events Reservations Magazine 100

Modern Restaurant Management

APRIL 11, 2025

. “This enduring customer loyalty drives the restaurant industry forward, creating clear opportunities for restaurants to enhance the dining experience through strategic limited time offers, efficient delivery and exceptional in-person service," said Samir Zabaneh, CEO of TouchBistro.

Back of House 112

Back of House Pricing Front of House Marketing 112

STAAH

FEBRUARY 9, 2025

Smooth onboarding STAAHs user-friendly interface and a very friendly customer services team made the transition to the platform seamless. Whilst the customer services team was always available to support, this hands-on onboarding process reaped the team great benefits through an improved understanding of STAAH.

Customer Service 101

Customer Service Demo Book Information 101

Hotelogix

NOVEMBER 28, 2024

  Let's explore how market segmentation can become your hotel's greatest competitive advantage through five essential aspects:  Understanding the basics  Identifying profitable segments Customizing services Implementing targeting strategies Measuring success. 

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Larry Mogelonsky

MARCH 3, 2025

This is especially true for the luxury hospitality segment where service excellence, exclusive amenities and personalization are hallmarks of an experience worthy of the term luxury. Kotle is an avid believer that, Although this is Las Vegas, exceptional service shouldnt be a gamble.

Concierge 130

Concierge Front of House Workshop Definition 130

Modern Restaurant Management

JANUARY 7, 2025

The clear expectations for performance and customer service. Understanding Accountability Accountability should foster clarity, trust, and ownership—not micromanagement or fear of failure. When someone is truly accountable, they understand: Their specific responsibilities within the operation. This guidance comes from the top.

Accounting 167

Accounting Server Communication Customer Service 167

Modern Restaurant Management

FEBRUARY 21, 2024

Why did you want to explore the “Customer is Always Right” saying? We are increasingly seeing that customers are uncivil across all types of service industries: hotels, restaurants, airlines, retail, and even in doctors offices. There has been an increase in customers behaving badly in service settings.

Customer Service 203

Customer Service Presentation Information Hospitality Management 203

Revenue Hub

APRIL 24, 2025

Engaging with guest feedback not only demonstrates excellent customer service but also enhances guest loyalty. Each platform serves different audiences, and timely, professional responses show you care about guest feedback.

Reservations 89

Reservations Book Guest Satisfaction Article 89

Hotelogix

SEPTEMBER 12, 2024

These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations.  Booking.com : This site allows users to book their stays and leave reviews, giving prospective guests a real-time look at the quality of hotel services.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Modern Restaurant Management

FEBRUARY 25, 2025

As AI-driven search expands, restaurants must optimize their presence across AI platforms and their partner services to remain competitive. AI Agents Enhance Customer Engagement Restaurants can, of course, play the AI game too. Well-structured local landing pages are essential for capturing AI-driven traffic.

Information 129

Information Reservations Customer Service Marketing 129