Synergy Suite

JANUARY 11, 2023

Creating a training manual will be a completely different process from one organization to the next. Your restaurant training manual is often the very first real exposure a new employee has with your brand and organization, so it should be developed and delivered with consideration and care. Why a Restaurant Training Manual Is Vital.

Training 52

Training Information Document Customer Service 52

NCC USA

MARCH 20, 2023

But as Mother’s Day gets closer, you know you need to get your employees trained on your POS system. Being fluent in how to use your POS system empowers your servers to give excellent customer service, allowing you to seat customers quickly and operate your restaurant at peak efficiency.

Training 52

Training POS Systems Server Customer Service 52

7 Shifts

AUGUST 16, 2024

Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers. an hour or $54,962 annually, 35% higher than the average server wage. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning.

Server 78

Server Customer Service Training Communication 78

7 Shifts

NOVEMBER 15, 2024

What does excellent customer service mean to you? Tell us about a time you dealt with a difficult customer. How do you handle a situation where a customer complains about the wait time? Use this interview question to explore the candidate’s familiarity with food service operations. How did you resolve it?

Server 78

Server Communication POS Systems Customer Service 78

7 Shifts

SEPTEMBER 9, 2024

High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. Train your managers well In the same survey we did for 1,500 active restaurant employees, nearly half of them mentioned leaving their jobs due to poor management. With an average turnover rate of 79.6%

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Training Scheduling Server Communication 134

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

7 Shifts

NOVEMBER 15, 2024

Can you provide an example of how you’ve improved employee performance through training? For example, they might talk about a disagreement between a server and a chef regarding food preparation times. Can you provide an example of how you’ve improved employee performance through training?

Communication 78

Communication Server Special Events Training 78

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Full-service restaurant, fine dining. Takes away a considerable portion of server's share requiring higher hourly wages. Casual restaurants, fast food, quick service. Servers, other FOH staff. All servers or cashiers, other FOH staff.

Server 146

Server Back of House POS Systems Customer Service 146

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

Customer Service 52

Customer Service Server Training Communication 52

Synergy Suite

JANUARY 12, 2023

Understanding how to best train new employees (and provide ongoing training to those with longer tenure) can feel like an endless buffet. But the good news about restaurant training is that just like building your menu, you can make your own training mix for best impact. Methods for Training Employees in Restaurants.

Training 52

Training Information Scheduling Definition 52

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Customer Service 189

Customer Service Front of House Communication Training 189

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Some common FOH positions include host/hostess, server, bartender, and food runner.

Front of House 52

Front of House Back of House Server Customer Service 52

Service that Sells

SEPTEMBER 19, 2022

If your restaurant serves alcohol, you and your servers have a responsibility to prevent underage alcohol sales on your premises. If you fail to train your employees properly and one of them makes an illegal sale, the consequences are severe. What Your Alcohol Servers Need to Know. What You Need to Know. Checking IDs.

Training 52

Training Server Document Customer Service 52

7 Shifts

MAY 31, 2021

Customer Service. Customer service can make or break a guest experience. Customers are more likely to speak about their experiences with others when they're negative, as only about one in four consumers would stay silent about a negative interaction with a business. Service Model.

Server 145

Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

JUNE 12, 2024

Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them. Waste management : Reducing food waste by monitoring inventory and expiration more effectively.

Scheduling 189

Scheduling Server Reservations POS Systems 189

Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. At full-service restaurants, servers are responsible for crucial tasks. Enter digital tableside ordering.

Server 225

Server Marketing Front of House Back of House 225

Modern Restaurant Management

AUGUST 26, 2024

Affordable branded stickers are an alternative if custom-printed packaging is too expensive. Set up an isolated area from your dine-in sections and server stations. Hiring delivery drivers as employees gives the restaurant more ability to train them. Delivery adds a new revenue stream to your restaurant.

POS Systems 179

POS Systems Training Front of House Information 179

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Service 189

Customer Service Information Maintenance Server 189

7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. Waitmare” is a portmanteau that combines the words “waiter” and “nightmare” to describe the bad dreams that servers have about working in a restaurant. You’re on shift as a server and you can’t seem to get orders right. Stress is part of any job.

Server 158

Server Scheduling Front of House Customer Service 158

Modern Restaurant Management

APRIL 5, 2023

Uniquely engage the guest Customer service carries significant weight in the restaurant industry, yet it is one of the top drivers of negative reviews. They are also trained when not to approach, such as an ongoing conversation, or the food just arrived. Our staff will fix the problem now, Yelp can’t do that!”

Communication 178

Communication Server Customer Service Information 178

7 Shifts

DECEMBER 18, 2023

Tip management At many restaurants, servers need to complete tip pools and tip payouts at the end of each shift. With tip payouts, servers share portions of their tips with other staff members, such as bartenders, hosts, and food runners. You can also focus on training and team-building, which benefits the entire team.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Benefits of suggestive selling. Higher tips and checks.

Server 147

Server Training Information Blog 147

Modern Restaurant Management

APRIL 27, 2022

The same is true of bartenders who don’t have to worry about creating 20+ different drinks all night and servers who don’t have to worry about having all the knowledge of the menu at their disposal throughout a 10+ hour shift. Issues with service from busy servers and hosts. Issues with food from rushing cooks.

Reservations 212

Reservations Server Customer Service Scheduling 212

Modern Restaurant Management

JANUARY 11, 2024

A customer will complain, the expo line will get backed up, a server may fall and drop an order. Your job during service is to fix problems and help your staff. Pay attention to what customers are ordering, what food is getting sent back and slowly cut down on the items you are serving. Keep calm in these situations.

Budgeting 166

Budgeting Server Front of House Back of House 166

Modern Restaurant Management

DECEMBER 2, 2022

Training must take place and periodically measuring their performance is critical in making sure the restaurant is running smoothly. For servers and front of house staff you should create categories such as turnover rates, customer satisfaction, number of tables served, and positive reviews.

Front of House 189

Front of House Accounting Server Customer Service 189

7 Shifts

OCTOBER 1, 2024

In this case, you should train your staff on effective communication, active listening, and conflict resolution skills. A warm greeting, attentive service, and a willingness to accommodate special requests can significantly enhance customer satisfaction. The checkout process is another area where you can reduce friction.

Scheduling 158

Scheduling Reservations Communication Training 158

Restaurant Engine

FEBRUARY 24, 2021

Bad service is bad service. tweet this) Yet, it can be difficult to know if a prospective server is the right fit for your restaurant. So, you can see why their product is more expensive than the others as they are experts at helping you find the right server positions for your restaurant. 1: Craigslist.

Server 64

Server Customer Service Training POS Systems 64

7 Shifts

AUGUST 26, 2019

Managing your restaurants capacity is crucial as it impacts your profits, sales, customer service, and the dining experience. If you're over capacity, you don't have enough seating to meet the demand, which means you have to turn customers away. Overcapacity leads to: Deterioration of service as staff are in over their heads.

Server 163

Server Training Pricing Customer Service 163

Restaurant Engine

APRIL 10, 2024

When people dine-in you can offer them amazing customer service along with their meal. You also have the opportunity to address any issues your customers have right when they happen. So, you can also help smooth out any issues so your customers don’t leave unhappy. All they have to do is show up and eat.

Customer Service 52

Customer Service Training Marketing Server 52

7 Shifts

SEPTEMBER 26, 2022

Health, Allergen, and Food Safety Training and Certifications. These increasingly popular restaurant employee classes and programs supplement traditional training and equip employees with extensive taste profiling for different types of food and cuisine in addition to beer, wine, and spirit tasting. Cross-contamination. Undercooking.

Back of House 148

Back of House Front of House Server Download 148

7 Shifts

JANUARY 10, 2024

On-premise RMS An on-premise RMS operates fully on a restaurant’s physical premises, involving servers and systems located in the restaurant. Cloud-based RMSes are highly scalable, enable easier cross-location functionality, and often have lower upfront costs (since you won’t pay to set up a server at every restaurant).

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

JANUARY 10, 2024

On-premise RMS An on-premise RMS operates fully on a restaurant’s physical premises, involving servers and systems located in the restaurant. Cloud-based RMSes are highly scalable, enable easier cross-location functionality, and often have lower upfront costs (since you won’t pay to set up a server at every restaurant).

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

Restaurant Engine

JULY 14, 2021

The most efficient restaurants are the ones working hard to cater to their customers and provide excellent customer service. Remember that efficiency and an improved customer experience go together. Smaller Menus Equal Better Trained Staff. Smaller Menus Improve Consistency.

Server 126

Server Training Customer Service Catering 126

7 Shifts

AUGUST 18, 2024

These employees will be the first point of contact with customers, so you must ensure you have the right staff to deliver exceptional customer service. They should also be outgoing and able to socialize with customers. Finally, they should be responsible and reliable, with a strong focus on customer service.

Customer Service 148

Customer Service Marketing Special Events Scheduling 148

7 Shifts

AUGUST 18, 2024

Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% However, this can harm customer service and profits. Here are four ways you can control labor cost without sacrificing service: 1. Train staff to be mindful of controlling food costs.

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

Modern Restaurant Management

OCTOBER 7, 2021

Digital checklists boost efficiency and accuracy, eliminating confusion among chefs, cooking assistants, and servers. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Everyone should follow the proper procedure every day, not just during training sessions.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. 200 online orders a month with one to two people.

Scheduling 221

Scheduling Training Server Pricing 221