Modern Restaurant Management

SEPTEMBER 22, 2022

Peter Pane, a hamburger franchise with 46 locations across Austria and Germany, is investing in technology to run the business and deliver top-notch customer service. Consider this: if you’re the customer at a restaurant and it takes your server 20 minutes just to take your drink order; that’s going to make you grumpy.

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Server Customer Service Budgeting Catering 180

Modern Restaurant Management

DECEMBER 2, 2022

For servers and front of house staff you should create categories such as turnover rates, customer satisfaction, number of tables served, and positive reviews. Having the right software in place can help managers track turnover rates, sales, number of customers served and the overall efficiency of staff.

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Front of House Accounting Server Customer Service 189

7 Shifts

AUGUST 26, 2019

Managing your restaurants capacity is crucial as it impacts your profits, sales, customer service, and the dining experience. If you're over capacity, you don't have enough seating to meet the demand, which means you have to turn customers away. Overcapacity leads to: Deterioration of service as staff are in over their heads.

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Server Training Pricing Customer Service 163

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Benefits of suggestive selling. Higher tips and checks. Everybody wins!

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Server Training Information Blog 147

Lithos POS

OCTOBER 16, 2024

Mistakes like incorrect orders, missed adjustments, and poor inventory management can frustrate customers and affect your bottom line. Fortunately, the right POS software can change how you manage these operations and significantly reduce errors. LithosPOS solves this problem with a digital order tracking feature.

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Server POS Systems Communication Blog 52

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. This way, you make sure training happens consistently without compromising service.

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Training POS Systems Server Customer Service 78

7 Shifts

SEPTEMBER 26, 2022

In the ever-expanding landscape of restaurant tech , employees will become skilled to some degree with a variety of different technology and software tools on the job. Cooks and back-of-house employees tend to work with inventory management software and kitchen display technology. Cooking and Food Preparation. Mental Math.

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Modern Restaurant Management

AUGUST 26, 2024

Now, let's explore your choices in deep: building a custom app or using popular delivery platforms. When Developing Custom Ordering Software Customers can now place orders directly through a restaurant's website or application. Beyond that, let's consider other important steps to start delivery services.

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POS Systems Training Front of House Information 179

Revenue Hub

APRIL 2, 2024

Embrace innovation, but do so mindfully, ensuring that your software is flexible enough to tackle tomorrow’s challenges. Some hoteliers have adopted a tech stack of specialized point software to fill in the gaps to meet their evolving requirements. The key is to approach property management solutions somewhere in the middle.

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Property Management Article Server Customer Service 109

InnQuest

AUGUST 15, 2023

These software are a valuable ally to hoteliers, helping streamline the distribution process and maximize revenue potential. This is why hotel channel manager software is in demand nowadays. A hotel channel manager is a software tool used in the hospitality industry to manage and synchronize online distribution channels.

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Reservations Book Property Management Pricing 130

The Restaurant Times

SEPTEMBER 16, 2021

Restaurant point of sale (POS) software is one of the smartest investments you can make in 2021 if you own a restaurant. Over the last decade, point-of-sale (POS) software has evolved to improve the consumer experience and empower business owners to run operations more efficiently. . How A Restaurant POS Software Can Benefit You.

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POS Systems Server Customer Service Budgeting 52

The Restaurant Times

MAY 31, 2021

However, robust restaurant management software can play a significant role in determining the long-term success of a business. A powerful restaurant POS software is equipped with a number of capabilities and features that can help manage your restaurant efficiently. Must-Have Restaurant POS Software Features. Ordering Ease.

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POS Systems Server Customer Service Marketing 52

Restaurant Engine

JUNE 22, 2022

The point of sale system generally uses cloud-based software combined with hardware in your restaurant. It can take a lot of the work off your hands, combining many features into one system so you’re only dealing with one piece of software. You Provide an Improved Customer Experience. First, let’s define the POS system.

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POS Systems Server Customer Service Marketing 111

The Restaurant Times

DECEMBER 21, 2020

However, technology solutions like the latest restaurant management software can play a significant role in determining its long-term success. A powerful restaurant management software can boost operational efficiency and optimize customer experience. Must-Have Restaurant POS Software Features. Cloud-Based Technology.

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POS Systems Server Customer Service Marketing 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Scheduling Front of House Training Customer Service 158

7 Shifts

AUGUST 19, 2020

Happier, motivated staff results in reduced turnover and better customer service. Break down roles and responsibilities into teams, so you’ll have a server training manual , as well as one for bartenders and kitchen staff. Customer service The perfect location and unique menu mean nothing if your service is below par.

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Training POS Systems Communication Document 148

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. Their health, interests, and familial responsibilities are just as much a part of who they are as cook, host, or server.

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Scheduling Server Communication Sanitation 148

7 Shifts

JANUARY 10, 2024

Not long ago, this software ran only on bulky PCs in back offices or slow, awkward point-of-sale (POS) stations tucked along the edges of the dining room. And the backend software powering restaurant operations? Now, restaurant staff can access everything they need on their smartphones. But tips are logistically complicated.

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Scheduling Server Customer Service Back Office Operations 78

7 Shifts

JANUARY 10, 2024

Not long ago, this software ran only on bulky PCs in back offices or slow, awkward point-of-sale (POS) stations tucked along the edges of the dining room. And the backend software powering restaurant operations? Now, restaurant staff can access everything they need on their smartphones. But tips are logistically complicated.

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Scheduling Server Customer Service Back Office Operations 78

7 Shifts

AUGUST 16, 2024

Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers. an hour or $54,962 annually, 35% higher than the average server wage. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning.

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Server Customer Service Training Communication 78

7 Shifts

AUGUST 18, 2024

These employees will be the first point of contact with customers, so you must ensure you have the right staff to deliver exceptional customer service. They should also be outgoing and able to socialize with customers. Finally, they should be responsible and reliable, with a strong focus on customer service.

Customer Service 148

Customer Service Marketing Special Events Scheduling 148

7 Shifts

NOVEMBER 15, 2024

What does excellent customer service mean to you? Tell us about a time you dealt with a difficult customer. How do you handle a situation where a customer complains about the wait time? Use this interview question to explore the candidate’s familiarity with food service operations. How did you resolve it?

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Server Communication POS Systems Customer Service 78

7 Shifts

NOVEMBER 25, 2024

Recommended Reading: 3 Ways to Run a Sustainable Restaurant How to Increase Staff Productivity Productivity for Servers Problem: Restaurant staff taking short personal breaks It’s vital to minimize the amount of time sinks available in day-to-day tasks in your restaurant. A busy staff means productive staff, which is good for business.

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Back of House Training Procurement Server 88

7 Shifts

AUGUST 27, 2021

After years of use, they found that the customer service and training on the product didn't match the personal touch that they appreciated and wanted for their restaurants. 7shifts' restaurant scheduling software makes it easy for Andolini's to make smarter schedules that save on labor costs. Scheduling with Empathy.

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Scheduling Communication Front of House Server 148

7 Shifts

NOVEMBER 24, 2024

Use clear and straightforward questions that customers can answer quickly, such as “Was our food served hot and fresh?” ” or “How was the customer service?” In fact, 70% of customers will return to your restaurant if the issue is resolved in their favor.

Marketing 148

Marketing Information Pricing Training 148

Synergy Suite

AUGUST 17, 2022

What’s the most important prerequisite for running a high-quality food service establishment? Is it customer service? Better Customer Service. Your service is top tier when your employees are satisfied, and your schedule is tight with no gaps or under-staffed shifts. Is it the food? Offer Side Work.

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Scheduling Regulatory Compliance Server Training 52

7 Shifts

DECEMBER 18, 2023

Task management software The best way to keep your restaurant running smoothly is by making checklists of all of the little things. That’s where task management software comes in. Task management software maintains historical data of tasks completed. There is a better way— employee scheduling software.

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POS Systems Scheduling Reservations Communication 78

Modern Restaurant Management

JANUARY 8, 2024

The likelihood is that the existing technology will continue to improve, becoming even more seamless, including contactless solutions, AI, automation, enhanced data analytics, and improved software integrations. Robot servers, QR-Code Ordering and Even More Tech!: It makes everything easier.

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Pricing Catering Training Marketing 215

7 Shifts

AUGUST 18, 2024

Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% However, this can harm customer service and profits. Here are four ways you can control labor cost without sacrificing service: 1. A employee scheduling software like 7shifts can help.

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POS Systems Scheduling Budgeting Pricing 148

7 Shifts

SEPTEMBER 9, 2024

Restaurant employee scheduling software can make this process easier, letting employees manage their shifts while allowing you to keep track of changes. For example, if you’re hiring for a server position, instead of saying “competitive pay,” specify the wage range, such as “$15-$18 per hour, plus tips.”

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Training Scheduling Server Communication 134

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Customer service: Interact with guests, solve customer complaints, and ensure the service is on point. Strengthen Weak Restaurant Culture.

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Scheduling Communication Training Customer Service 113

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Some common FOH positions include host/hostess, server, bartender, and food runner.

Front of House 52

Front of House Back of House Server Customer Service 52

NCC USA

APRIL 19, 2023

After a customer finishes dinner, they hand a credit card to the server, who takes it to the server’s station, swipes the card, and brings a receipt back to the table for the customer to sign. Customers are used to this system; it is easy for them, and they know what to expect.

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Server Customer Service Download POS Systems 52

The Restaurant Times

JULY 15, 2020

Customers are an integral part of the restaurant business. At a time when there is intense competition, the kind of customer service a restaurant provides determines its success or failure. While customer service may be associated with dine-in facilities, it is an equally important part of online delivery services as well.

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POS Systems Server Scheduling Customer Service 69

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

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Customer Service Server Training Communication 52

7 Shifts

MAY 15, 2023

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Payroll software is an invaluable tool that helps automate payroll processing to save time and make sure you never miss a payday. Tip pooling software can simplify tip out calculations.

Scheduling 78

Scheduling Document Information Server 78

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Benefits of suggestive selling. Higher tips and checks. Everybody wins!

Server 78

Server Training Information Blog 78