The Restaurant Times

MAY 31, 2021

However, robust restaurant management software can play a significant role in determining the long-term success of a business. A powerful restaurant POS software is equipped with a number of capabilities and features that can help manage your restaurant efficiently. Must-Have Restaurant POS Software Features. Ordering Ease.

POS Systems 52

POS Systems Server Customer Service Marketing 52

7 Shifts

AUGUST 16, 2024

Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers. an hour or $54,962 annually, 35% higher than the average server wage. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning.

Server 78

Server Customer Service Training Communication 78

7 Shifts

MAY 31, 2021

For example, kitchen managers rely on software to let them know how much expected inventory they have in stock. Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity.

Server 145

Server Scheduling Portion Control Customer Service 145

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

Customer Service 52

Customer Service Server Training Communication 52

The Restaurant Times

DECEMBER 21, 2020

However, technology solutions like the latest restaurant management software can play a significant role in determining its long-term success. A powerful restaurant management software can boost operational efficiency and optimize customer experience. Must-Have Restaurant POS Software Features. Cloud-Based Technology.

POS Systems 52

POS Systems Server Customer Service Marketing 52

Synergy Suite

AUGUST 17, 2022

What’s the most important prerequisite for running a high-quality food service establishment? Is it customer service? Better Customer Service. Your service is top tier when your employees are satisfied, and your schedule is tight with no gaps or under-staffed shifts. Is it the food? Offer Side Work.

Scheduling 52

Scheduling Regulatory Compliance Server Training 52

7 Shifts

JANUARY 10, 2024

Not long ago, this software ran only on bulky PCs in back offices or slow, awkward point-of-sale (POS) stations tucked along the edges of the dining room. And the backend software powering restaurant operations? Now, restaurant staff can access everything they need on their smartphones. But tips are logistically complicated.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

JANUARY 10, 2024

Not long ago, this software ran only on bulky PCs in back offices or slow, awkward point-of-sale (POS) stations tucked along the edges of the dining room. And the backend software powering restaurant operations? Now, restaurant staff can access everything they need on their smartphones. But tips are logistically complicated.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Some common FOH positions include host/hostess, server, bartender, and food runner.

Front of House 52

Front of House Back of House Server Customer Service 52

7 Shifts

DECEMBER 18, 2023

Task management software The best way to keep your restaurant running smoothly is by making checklists of all of the little things. That’s where task management software comes in. Task management software maintains historical data of tasks completed. There is a better way— employee scheduling software.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

InnQuest

AUGUST 15, 2023

These software are a valuable ally to hoteliers, helping streamline the distribution process and maximize revenue potential. This is why hotel channel manager software is in demand nowadays. A hotel channel manager is a software tool used in the hospitality industry to manage and synchronize online distribution channels.

Reservations 130

Reservations Book Property Management Pricing 130

NCC USA

APRIL 19, 2023

After a customer finishes dinner, they hand a credit card to the server, who takes it to the server’s station, swipes the card, and brings a receipt back to the table for the customer to sign. Customers are used to this system; it is easy for them, and they know what to expect.

Server 52

Server Customer Service Download POS Systems 52

Revenue Hub

APRIL 2, 2024

Embrace innovation, but do so mindfully, ensuring that your software is flexible enough to tackle tomorrow’s challenges. Some hoteliers have adopted a tech stack of specialized point software to fill in the gaps to meet their evolving requirements. The key is to approach property management solutions somewhere in the middle.

Property Management 102

Property Management Article Server Customer Service 102

7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. Waitmare” is a portmanteau that combines the words “waiter” and “nightmare” to describe the bad dreams that servers have about working in a restaurant. You’re on shift as a server and you can’t seem to get orders right. Stress is part of any job.

Server 158

Server Scheduling Front of House Customer Service 158

Synergy Suite

NOVEMBER 1, 2024

Back of House In the bustling atmosphere of a restaurant, two key areas work in tandem to ensure a seamless customer experience: the front of house (FOH) and the back of house (BOH). Most interaction with customers takes place in the FOH. At this first touchpoint, customer service is paramount.

Front of House 52

Front of House Back of House Scheduling Server 52

7 Shifts

DECEMBER 4, 2020

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Everything you need to know about payroll software. Payroll software is an invaluable tool that helps automate payroll processing that saves tons of times and makes sure you never miss a payday.

Scheduling 148

Scheduling Server Information Accounting 148

Modern Restaurant Management

SEPTEMBER 22, 2022

Peter Pane, a hamburger franchise with 46 locations across Austria and Germany, is investing in technology to run the business and deliver top-notch customer service. Consider this: if you’re the customer at a restaurant and it takes your server 20 minutes just to take your drink order; that’s going to make you grumpy.

Server 180

Server Customer Service Budgeting Catering 180

Modern Restaurant Management

AUGUST 26, 2024

Now, let's explore your choices in deep: building a custom app or using popular delivery platforms. When Developing Custom Ordering Software Customers can now place orders directly through a restaurant's website or application. Beyond that, let's consider other important steps to start delivery services.

POS Systems 179

POS Systems Training Front of House Information 179

Synergy Suite

FEBRUARY 7, 2023

It combines hardware and software to create a seamless and efficient platform that enables restaurants to handle sales, track inventory, generate reports, and enhance the overall customer experience. Receipt Printer This device prints customer receipts for transactions, providing a tangible record of the purchase.

POS Systems 52

POS Systems Definition Server Information 52

Modern Restaurant Management

DECEMBER 2, 2022

For servers and front of house staff you should create categories such as turnover rates, customer satisfaction, number of tables served, and positive reviews. Having the right software in place can help managers track turnover rates, sales, number of customers served and the overall efficiency of staff.

Front of House 189

Front of House Accounting Server Customer Service 189

7 Shifts

NOVEMBER 15, 2024

For example, they might talk about a disagreement between a server and a chef regarding food preparation times. For example, the manager might share how they implemented cross-training among the staff, like teaching servers to handle some basic tasks in the kitchen. Another important aspect is understanding the root of the issue.

Communication 78

Communication Server Special Events Training 78

7 Shifts

SEPTEMBER 26, 2022

In the ever-expanding landscape of restaurant tech , employees will become skilled to some degree with a variety of different technology and software tools on the job. Cooks and back-of-house employees tend to work with inventory management software and kitchen display technology. Cooking and Food Preparation. Mental Math.

Back of House 148

Back of House Front of House Server Download 148

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Benefits of suggestive selling. Higher tips and checks. Everybody wins!

Server 147

Server Training Information Blog 147

NCC USA

MARCH 29, 2022

In a 2021 study, 54% of customers said they’d prefer to use their smartphones to settle the bill without having to wait for a server. Tableside POS: Once a customer is ready for checkout, a server will arrive at the table with a tablet POS or mobile PIN pad. Don’t let your restaurant get left behind.

Server 52

Server Customer Service Budgeting Information 52

Restaurant Engine

JUNE 22, 2022

The point of sale system generally uses cloud-based software combined with hardware in your restaurant. It can take a lot of the work off your hands, combining many features into one system so you’re only dealing with one piece of software. You Provide an Improved Customer Experience. First, let’s define the POS system.

POS Systems 111

POS Systems Server Customer Service Marketing 111

7 Shifts

AUGUST 18, 2024

These employees will be the first point of contact with customers, so you must ensure you have the right staff to deliver exceptional customer service. They should also be outgoing and able to socialize with customers. Finally, they should be responsible and reliable, with a strong focus on customer service.

Customer Service 148

Customer Service Marketing Special Events Scheduling 148

Modern Restaurant Management

OCTOBER 7, 2021

To cater to these situations, restaurants should have a digitized checklist or a recipe management software tool. Digital checklists boost efficiency and accuracy, eliminating confusion among chefs, cooking assistants, and servers. Recipe management software, on the other hand, standardizes menu items and monitors dish costs.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

7 Shifts

MAY 15, 2023

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Payroll software is an invaluable tool that helps automate payroll processing to save time and make sure you never miss a payday. Tip pooling software can simplify tip out calculations.

Scheduling 78

Scheduling Document Information Server 78

7 Shifts

SEPTEMBER 9, 2024

Restaurant employee scheduling software can make this process easier, letting employees manage their shifts while allowing you to keep track of changes. For example, if you’re hiring for a server position, instead of saying “competitive pay,” specify the wage range, such as “$15-$18 per hour, plus tips.”

Training 134

Training Scheduling Server Communication 134

Lithos POS

SEPTEMBER 27, 2023

A restaurant’s point of sale system consists of hardware and software specific to the restaurant industry. It is a combination of hardware and software. You can integrate the software with other software such as accounting, inventory, CRM, payment, and other food aggregators.

POS Systems 69

POS Systems Accounting Front of House Server 69

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Lithos POS

FEBRUARY 6, 2023

However, in order to provide a great customer experience , it is crucial to combine cutting-edge technology with customer-centric business practices such as the latest problem-solving solutions, streamlining of the point of sale process, automated workflow, and empathy towards customers.

POS Systems 40

POS Systems Customer Service Server Blog 40

7 Shifts

AUGUST 18, 2024

Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% However, this can harm customer service and profits. Here are four ways you can control labor cost without sacrificing service: 1. A employee scheduling software like 7shifts can help.

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

7 Shifts

AUGUST 26, 2019

Managing your restaurants capacity is crucial as it impacts your profits, sales, customer service, and the dining experience. If you're over capacity, you don't have enough seating to meet the demand, which means you have to turn customers away. Overcapacity leads to: Deterioration of service as staff are in over their heads.

Server 163

Server Training Pricing Customer Service 163

The Restaurant Times

JUNE 15, 2022

It provides great convenience to the customers and enables them to tap and go. Time-Saving Features : The device should make server work easier. It will save time and effort for both restaurant staff and customers. Table ordering services and Pay-at-table replace the old way and streamline the entire process.

POS Systems 52

POS Systems Server Customer Service Information 52

Lithos POS

DECEMBER 19, 2023

In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere. Waiters are the person who will directly interact with customers.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

The Restaurant Times

JUNE 25, 2020

Restaurant POS software has been one such innovation that has evolved into an integrated restaurant management solution for streamlining the entire restaurant operations. However, investing in the right POS software is exceptionally critical for the long term success of a restaurant business. Cloud-Based Technology. Ease In Ordering

POS Systems 52

POS Systems Server Customer Service Marketing 52