Modern Restaurant Management

MAY 8, 2024

More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-thru. This line is often blurred.

Customer Service 193

Customer Service Front of House Server Pricing 193

7 Shifts

NOVEMBER 15, 2024

What does excellent customer service mean to you? Tell us about a time you dealt with a difficult customer. How do you handle a situation where a customer complains about the wait time? How do you stay energetic and deliver quality service? How do you manage stress during a busy service shift?

Server 78

Server Communication POS Systems Customer Service 78

Modern Restaurant Management

JULY 27, 2021

Adopting in-house technologies became necessary for restaurants to stay open throughout the pandemic, restart operations after temporary closures, and pivot services to maintain revenue while still following enhanced health and safety protocols. At first glance, QR-code menus or tableside tablets may appear to reduce server-guest interaction.

Server 243

Server POS Systems Back of House Front of House 243

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Full-service restaurant, fine dining. Some staff may not hold themselves to a high standard of service. Cafes, breweries, some full service restaurants, casual restaurants. Takes away a considerable portion of server's share requiring higher hourly wages.

Server 146

Server Back of House POS Systems Customer Service 146

Metasphere

OCTOBER 4, 2023

Within the dynamic realm of dining and retail, a notable trend has been rapidly gaining traction: the integration of self-service kiosks in both restaurants and supermarkets. Seamless Ordering in Restaurants Traditional dining out experiences often involve waiting for a server to take your order, especially during busy hours.

Server 52

Server Pricing Customer Service Training 52

Hospitality Net

APRIL 26, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant.

Server 88

Server Customer Service 88

7 Shifts

AUGUST 16, 2024

Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers. an hour or $54,962 annually, 35% higher than the average server wage. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning.

Server 78

Server Customer Service Training Communication 78

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

JUNE 12, 2024

This allows restaurants to forecast customer volumes and align staffing levels to meet demand, improving service quality and reducing overhead costs. Camera vision can significantly enhance restaurant operations by providing real-time data supporting flow and service efficiency.

Scheduling 189

Scheduling Server Reservations POS Systems 189

Lithos POS

OCTOBER 16, 2024

Running a successful restaurant involves managing multiple tasks simultaneously taking customer orders, tracking inventory, processing payments, and ensuring top-notch service. Mistakes like incorrect orders, missed adjustments, and poor inventory management can frustrate customers and affect your bottom line.

Server 52

Server POS Systems Communication Blog 52

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Service 189

Customer Service Information Maintenance Server 189

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. For example, they might talk about a disagreement between a server and a chef regarding food preparation times.

Communication 78

Communication Server Special Events Training 78

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Some common FOH positions include host/hostess, server, bartender, and food runner.

Front of House 52

Front of House Back of House Server Customer Service 52

Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. At full-service restaurants, servers are responsible for crucial tasks. Enter digital tableside ordering. It relieves cashiers and reduces long lines.

Server 225

Server Marketing Front of House Back of House 225

Modern Restaurant Management

JANUARY 30, 2024

They must connect to priorities across key operations, marketing, customer service and finance roles. For example, an aggressive table turn target could unduly pressure servers to rush patrons, impairing their experience. Poorly vetted moves strain capabilities across kitchens, servers, support staff and systems.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

Modern Restaurant Management

JANUARY 11, 2024

You often have young employees who go outside of their duties to make sure the restaurant is running smoothly and ensure each customer receives the best service possible. A couple of ways to show appreciation include, creating an employee of the month program, or when someone receives a good review from a customer reward their work.

Budgeting 166

Budgeting Server Front of House Back of House 166

Modern Restaurant Management

NOVEMBER 5, 2024

Instead, these smooth interactions are more likely attributable to soft skills like problem-solving and empathy that allow teams to work together and deliver exceptional service, turning one-time customers into lifelong fans. The servers were informed of the change so they could guide customers.

Communication 166

Communication Server Information Customer Service 166

7 Shifts

MAY 31, 2021

The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. Customer Service. Customer service can make or break a guest experience. Service Model. Upon returning with drinks, servers ask if the party is ready to order.

Server 145

Server Scheduling Portion Control Customer Service 145

NCC USA

APRIL 19, 2023

After a customer finishes dinner, they hand a credit card to the server, who takes it to the server’s station, swipes the card, and brings a receipt back to the table for the customer to sign. Customers are used to this system; it is easy for them, and they know what to expect.

Server 52

Server Customer Service Download POS Systems 52

Hotel Business

JANUARY 30, 2024

Now fully on Amazon Web Services (AWS) , the move to the cloud enables Choice to respond to real-time market conditions and provides the company with a flexible, resilient and scalable platform that benefits owners and operators within the Choice system, the company reports. Choice Hotels International Inc.

Server 64

Server Customer Service Book Reservations 64

7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. Waitmare” is a portmanteau that combines the words “waiter” and “nightmare” to describe the bad dreams that servers have about working in a restaurant. You’re on shift as a server and you can’t seem to get orders right. Stress is part of any job.

Server 158

Server Scheduling Front of House Customer Service 158

Modern Restaurant Management

AUGUST 26, 2024

Customers can now browse menus, place and track their orders, all from their phones. For restaurants, there are pros and cons to using third-party solutions offering different types of delivery services. For example, online ordering platforms help smaller restaurants reach more customers.

POS Systems 179

POS Systems Training Front of House Information 179

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 178

Communication Training Customer Service Server 178

Modern Restaurant Management

APRIL 27, 2022

As you may know, Mother’s day is one of the busiest days for full-service restaurants, often resulting in huge crowds, long wait times, and an overwhelmed staff. If you aren’t prepared for the huge rush, customers may grow impatient, leave bad reviews, and be reluctant to return in the future.

Reservations 212

Reservations Server Customer Service Scheduling 212

Modern Restaurant Management

SEPTEMBER 6, 2023

A Deloitte survey of 3,000-plus customers found 47 percent of restaurant loyalty club members used their perks multiple times per month, with more than one-third doing so several times each week. When a server or drive-thru attendant greets you by name and asks, “Would you care for your usual chicken sandwich meal with a large fry?,”

Marketing 196

Marketing Server Information Customer Service 196

7 Shifts

JANUARY 10, 2024

What sets an RMS apart from a general POS system or retail software is that RMS suites specifically serve the restaurant industry and are full of features that support how food service businesses work. On-premise RMS An on-premise RMS operates fully on a restaurant’s physical premises, involving servers and systems located in the restaurant.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

JANUARY 10, 2024

What sets an RMS apart from a general POS system or retail software is that RMS suites specifically serve the restaurant industry and are full of features that support how food service businesses work. On-premise RMS An on-premise RMS operates fully on a restaurant’s physical premises, involving servers and systems located in the restaurant.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Benefits of suggestive selling. Higher tips and checks. Everybody wins!

Server 147

Server Training Information Blog 147

Modern Restaurant Management

APRIL 5, 2023

A study conducted on an e-commerce website showed that the terms “disappointed” or “disappointment” were used 20,000 times due to misleading information about the products and services offered. It’s not surprising that customers voice negativity when expectations are not met.

Communication 178

Communication Server Customer Service Information 178

Synergy Suite

NOVEMBER 1, 2024

Efficient management of these operations can drastically impact service quality and overall customer satisfaction, making it vital for restaurant owners and managers to understand this crucial aspect of their business. Most interaction with customers takes place in the FOH. The FOH is where guests are greeted and served.

Front of House 52

Front of House Back of House Scheduling Server 52

7 Shifts

DECEMBER 6, 2023

For servers at restaurants, refilling condiments and making coffee directly supports their tipped work; cleaning bathrooms and doing building maintenance does not. But they must notify customers in writing if they do so. What about service charges and credit card processing fees? What counts as a tip? And since both state ( C.

Server 88

Server Definition Maintenance Document 88

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

Server 180

Server Customer Service Budgeting Catering 180

Service that Sells

SEPTEMBER 19, 2022

If your restaurant serves alcohol, you and your servers have a responsibility to prevent underage alcohol sales on your premises. What Your Alcohol Servers Need to Know. Train your servers to understand the four important components of a valid ID: It must be an official government-issued document with a photograph.

Training 52

Training Server Document Customer Service 52

7 Shifts

DECEMBER 6, 2023

For servers at restaurants, refilling condiments and making coffee directly supports their tipped work; cleaning bathrooms and doing building maintenance does not. But they must notify customers in writing if they do so. What about service charges and credit card processing fees? What counts as a tip? And since both state ( C.

Server 78

Server Definition Maintenance Document 78

7 Shifts

OCTOBER 21, 2021

Restaurant concepts define the overall theme or idea behind a restaurant, including cuisine, service style, music, and menu design. Cons: Less control over incoming demand and customer service when relying on third-party apps. Pros: Labor costs are lower because there are no servers. What is a restaurant concept?

Scheduling 148

Scheduling Server Presentation Marketing 148

7 Shifts

OCTOBER 1, 2024

From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024. Key restaurant customer experience aspects From the moment potential diners find your restaurant online to the quality of service they receive, every touchpoint matters.

Scheduling 158

Scheduling Reservations Communication Training 158

Modern Restaurant Management

NOVEMBER 2, 2022

A recent survey by the National Restaurant Association found that 65 percent of operators do not have enough employees to support customer demand. As the hospitality industry gears up for the influx of holiday diners, making the right hires becomes especially crucial in maintaining a high quality of service.

Front of House 158

Front of House Back of House Server Customer Service 158