Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Customer Service 189

Customer Service Front of House Communication Training 189

7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. Waitmare” is a portmanteau that combines the words “waiter” and “nightmare” to describe the bad dreams that servers have about working in a restaurant. You’re on shift as a server and you can’t seem to get orders right. Stress is part of any job.

Server 158

Server Scheduling Front of House Customer Service 158

Horizon Hospitality

SEPTEMBER 4, 2024

Whether you’re seeking a position as a hotel manager, a front desk agent, or a server in a fine dining restaurant, strong interpersonal skills will set you apart from the competition and help you thrive in your role. Customer Service: The Heart of Hospitality In the hospitality industry, customer service is not just a skill—it’s a mindset.

Hospitality Management 130

Hospitality Management Customer Service Communication Server 130

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Service 189

Customer Service Information Maintenance Server 189

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 178

Communication Training Customer Service Server 178

Modern Restaurant Management

JANUARY 30, 2024

They must connect to priorities across key operations, marketing, customer service and finance roles. For example, an aggressive table turn target could unduly pressure servers to rush patrons, impairing their experience. Poorly vetted moves strain capabilities across kitchens, servers, support staff and systems.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

Modern Restaurant Management

APRIL 27, 2022

As you may know, Mother’s day is one of the busiest days for full-service restaurants, often resulting in huge crowds, long wait times, and an overwhelmed staff. If you aren’t prepared for the huge rush, customers may grow impatient, leave bad reviews, and be reluctant to return in the future.

Reservations 212

Reservations Server Customer Service Scheduling 212

7 Shifts

AUGUST 26, 2019

From there, you can make vital decisions about price, service capacity, table turnover, and your menu to boost revenue and profits. There is, however one notable difference: The service capacity isn't fixed. Sure, you may have a certain number of seats, but service duration is variable. "— Sheryl E. A tense atmosphere.

Server 163

Server Training Pricing Customer Service 163

7 Shifts

MAY 31, 2021

The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. Customer Service. Customer service can make or break a guest experience. Service Model. Upon returning with drinks, servers ask if the party is ready to order.

Server 145

Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

JANUARY 11, 2024

You often have young employees who go outside of their duties to make sure the restaurant is running smoothly and ensure each customer receives the best service possible. A couple of ways to show appreciation include, creating an employee of the month program, or when someone receives a good review from a customer reward their work.

Budgeting 166

Budgeting Server Front of House Back of House 166

Hospitality Net

APRIL 26, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant.

Server 98

Server Customer Service 98

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Benefits of suggestive selling. Higher tips and checks. Everybody wins!

Server 147

Server Training Information Blog 147

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. That said, brands must leverage digital to make this service the effortless process it was created to be.

Communication 192

Communication Reservations Server Customer Service 192

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

Server 180

Server Customer Service Budgeting Catering 180

Modern Restaurant Management

SEPTEMBER 6, 2023

A Deloitte survey of 3,000-plus customers found 47 percent of restaurant loyalty club members used their perks multiple times per month, with more than one-third doing so several times each week. When a server or drive-thru attendant greets you by name and asks, “Would you care for your usual chicken sandwich meal with a large fry?,”

Marketing 196

Marketing Server Information Customer Service 196

Modern Restaurant Management

NOVEMBER 5, 2024

Instead, these smooth interactions are more likely attributable to soft skills like problem-solving and empathy that allow teams to work together and deliver exceptional service, turning one-time customers into lifelong fans. The servers were informed of the change so they could guide customers.

Communication 167

Communication Server Information Customer Service 167

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. Each restaurant has unique staff roles that require different types of training.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

APRIL 5, 2023

A study conducted on an e-commerce website showed that the terms “disappointed” or “disappointment” were used 20,000 times due to misleading information about the products and services offered. It’s not surprising that customers voice negativity when expectations are not met.

Communication 178

Communication Server Customer Service Information 178

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Keeping a training manual at service stations or behind bars gives everyone a source of truth and helps iron out those little mistakes.

Training 148

Training POS Systems Communication Document 148

7 Shifts

OCTOBER 21, 2021

Restaurant concepts define the overall theme or idea behind a restaurant, including cuisine, service style, music, and menu design. Cons: Less control over incoming demand and customer service when relying on third-party apps. Pros: Labor costs are lower because there are no servers. What is a restaurant concept?

Scheduling 148

Scheduling Server Presentation Marketing 148

Modern Restaurant Management

JULY 19, 2022

Local eateries often got in on the game by working with third-parties to facilitate delivery services. The server or host was able to physically see and handle the guest’s payment card. No one was even eating in restaurants, let alone handing cash or a credit card to a server. Larger chains created their own mobile apps.

Server 194

Server Presentation Customer Service Accounting 194

Modern Restaurant Management

APRIL 29, 2021

This has overarching impact on the ability of full service, most drastically affected by the pandemic to ever recover.” Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly. People were in between jobs or suddenly out of work. .”

Scheduling 221

Scheduling Training Server Pricing 221

Modern Restaurant Management

AUGUST 9, 2022

Restaurants can even deliver a simple text message to accept customer payments instead of taking credit cards over the phone while others wait on hold. The digital solutions mean a kitchen becomes the source of revenue – with less hostess, server, busser, or other overhead costs.

Reservations 201

Reservations Information Server Customer Service 201

Modern Restaurant Management

OCTOBER 7, 2021

Digital checklists boost efficiency and accuracy, eliminating confusion among chefs, cooking assistants, and servers. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Dining Room Procedures.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

DECEMBER 2, 2022

For servers and front of house staff you should create categories such as turnover rates, customer satisfaction, number of tables served, and positive reviews. As the manager it is your responsibility to update and review the dashboard on a weekly basis. Restaurant managers need to create categories for each position.

Front of House 189

Front of House Accounting Server Customer Service 189

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

Customer Service 52

Customer Service Server Training Communication 52

Modern Restaurant Management

NOVEMBER 2, 2022

A recent survey by the National Restaurant Association found that 65 percent of operators do not have enough employees to support customer demand. As the hospitality industry gears up for the influx of holiday diners, making the right hires becomes especially crucial in maintaining a high quality of service.

Front of House 158

Front of House Back of House Server Customer Service 158

7 Shifts

NOVEMBER 24, 2024

[Table of Contents] Why is market research important for the restaurant industry 5 steps for effective market research Tools to use for market research Why is market research important for the restaurant industry Market research helps restaurant owners truly understand their customers. This way, you can get a better idea of their service.

Marketing 148

Marketing Information Pricing Training 148

7 Shifts

DECEMBER 27, 2019

The turnover rate for quick service restaurants is 123% , which means that the number of team members who leave in one year outnumbers the average number of staff in the entire restaurant. Team culture and customer service also suffer. When there’s a shortage of servers at a restaurant, service suffers. Here’s how.

Server 144

Server Training Front of House Back of House 144

Modern Restaurant Management

AUGUST 26, 2024

Customers can now browse menus, place and track their orders, all from their phones. For restaurants, there are pros and cons to using third-party solutions offering different types of delivery services. For example, online ordering platforms help smaller restaurants reach more customers.

POS Systems 179

POS Systems Training Front of House Information 179

Modern Restaurant Management

SEPTEMBER 16, 2021

Customers can avoid waiting for a server to bring over their check, run their credit card and sign the receipt. Many establishments are adopting this new technology to improve their customer service and make transactions simpler. This form of payment allows for quick, reliable, and secure transactions.

POS Systems 186

POS Systems Download Accounting Communication 186

Modern Restaurant Management

OCTOBER 28, 2020

Move tables away from high-traffic areas, such as bathrooms and service stations, in order to minimize contact. Prioritize Customer Service. That’s why restaurants must make every effort to deliver a high level of customer service, both on-site and online. Remove buffet and other communal food areas.

Sanitation 212

Sanitation Customer Service Information Server 212

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. What strategies do you use to communicate with servers effectively to manage seating flow? First impressions matter.

Server 78

Server Reservations Guest Satisfaction Communication 78

7 Shifts

SEPTEMBER 26, 2022

Food Service Skills For Your Resume. 5 Restaurant & Food Service Skills for Your Resume. Food Service, Kitchen, & Hospitality Tech. 15 'Soft' Food Service Skills For Your Resume [List]. Waiters, servers, and managers alike need to juggle countless customer requests. Table of Contents. Mental Math.

Back of House 148

Back of House Front of House Server Download 148

Modern Restaurant Management

MAY 14, 2020

Another way to personalize a web experience is to allow customers to create accounts, which lets them see their past favorites and orders, save payment methods and more. If you have been waiting for the perfect moment to establish or revamp your digital presence, now is the time.

Server 223

Server Customer Service Accounting Marketing 223

Restaurant Engine

JULY 14, 2021

Smaller Menus Mean Faster Service. Another reason customers like smaller menus is because they can generally get their food faster. The most efficient restaurants are the ones working hard to cater to their customers and provide excellent customer service. Be proud of who you are. Smaller Menus Improve Consistency.

Server 126

Server Training Customer Service Catering 126