7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. Waitmare” is a portmanteau that combines the words “waiter” and “nightmare” to describe the bad dreams that servers have about working in a restaurant. You’re on shift as a server and you can’t seem to get orders right. Stress is part of any job.

Server 158

Server Scheduling Front of House Customer Service 158

Horizon Hospitality

SEPTEMBER 4, 2024

Whether you’re seeking a position as a hotel manager, a front desk agent, or a server in a fine dining restaurant, strong interpersonal skills will set you apart from the competition and help you thrive in your role. Customer Service: The Heart of Hospitality In the hospitality industry, customer service is not just a skill—it’s a mindset.

Hospitality Management 130

Hospitality Management Customer Service Communication Server 130

Modern Restaurant Management

JANUARY 30, 2024

They must connect to priorities across key operations, marketing, customer service and finance roles. For example, an aggressive table turn target could unduly pressure servers to rush patrons, impairing their experience. Poorly vetted moves strain capabilities across kitchens, servers, support staff and systems.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

Modern Restaurant Management

APRIL 27, 2022

The same is true of bartenders who don’t have to worry about creating 20+ different drinks all night and servers who don’t have to worry about having all the knowledge of the menu at their disposal throughout a 10+ hour shift. Issues with service from busy servers and hosts. Issues with food from rushing cooks.

Reservations 212

Reservations Server Customer Service Scheduling 212

7 Shifts

MAY 31, 2021

Customer Service. Customer service can make or break a guest experience. Customers are more likely to speak about their experiences with others when they're negative, as only about one in four consumers would stay silent about a negative interaction with a business. Service Model.

Server 145

Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 178

Communication Training Customer Service Server 178

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Customer Service 189

Customer Service Front of House Communication Training 189

Hospitality Net

APRIL 26, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant.

Server 98

Server Customer Service 98

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Service 189

Customer Service Information Maintenance Server 189

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Benefits of suggestive selling. Higher tips and checks.

Server 147

Server Training Information Blog 147

Modern Restaurant Management

SEPTEMBER 6, 2023

A Deloitte survey of 3,000-plus customers found 47 percent of restaurant loyalty club members used their perks multiple times per month, with more than one-third doing so several times each week. When a server or drive-thru attendant greets you by name and asks, “Would you care for your usual chicken sandwich meal with a large fry?,”

Marketing 196

Marketing Server Information Customer Service 196

7 Shifts

AUGUST 26, 2019

Managing your restaurants capacity is crucial as it impacts your profits, sales, customer service, and the dining experience. If you're over capacity, you don't have enough seating to meet the demand, which means you have to turn customers away. Overcapacity leads to: Deterioration of service as staff are in over their heads.

Server 163

Server Training Pricing Customer Service 163

Modern Restaurant Management

APRIL 5, 2023

Uniquely engage the guest Customer service carries significant weight in the restaurant industry, yet it is one of the top drivers of negative reviews. Managers may be dealing with issues elsewhere, or servers may be running orders to other tables. Our staff will fix the problem now, Yelp can’t do that!”

Communication 178

Communication Server Customer Service Information 178

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. This could involve calming the customer, offering solutions, or processing a refund.

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Training POS Systems Server Customer Service 78

Modern Restaurant Management

AUGUST 9, 2022

Restaurants can even deliver a simple text message to accept customer payments instead of taking credit cards over the phone while others wait on hold. The digital solutions mean a kitchen becomes the source of revenue – with less hostess, server, busser, or other overhead costs.

Reservations 201

Reservations Information Server Customer Service 201

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

Server 180

Server Customer Service Budgeting Catering 180

Modern Restaurant Management

DECEMBER 2, 2022

For servers and front of house staff you should create categories such as turnover rates, customer satisfaction, number of tables served, and positive reviews. As the manager it is your responsibility to update and review the dashboard on a weekly basis. Restaurant managers need to create categories for each position.

Front of House 189

Front of House Accounting Server Customer Service 189

Modern Restaurant Management

JANUARY 11, 2024

A customer will complain, the expo line will get backed up, a server may fall and drop an order. Your job during service is to fix problems and help your staff. Pay attention to what customers are ordering, what food is getting sent back and slowly cut down on the items you are serving. Keep calm in these situations.

Budgeting 166

Budgeting Server Front of House Back of House 166

Modern Restaurant Management

JULY 19, 2022

The server or host was able to physically see and handle the guest’s payment card. No one was even eating in restaurants, let alone handing cash or a credit card to a server. Another good chargeback prevention technique is an increased focus on customer service outside the restaurant.

Server 194

Server Presentation Customer Service Accounting 194

Modern Restaurant Management

SEPTEMBER 16, 2021

Customers can avoid waiting for a server to bring over their check, run their credit card and sign the receipt. Many establishments are adopting this new technology to improve their customer service and make transactions simpler. This form of payment allows for quick, reliable, and secure transactions.

POS Systems 186

POS Systems Download Accounting Communication 186

Modern Restaurant Management

NOVEMBER 5, 2024

The servers were informed of the change so they could guide customers. ” Evaluating Empathy Memorable customer service hinges on empathy, which requires relating to a customer’s needs and feelings, even when emotions run high. I pulled in the kitchen team and the FOH manager, and we agreed on the plan.

Communication 167

Communication Server Information Customer Service 167

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. What strategies do you use to communicate with servers effectively to manage seating flow? First impressions matter.

Server 78

Server Reservations Guest Satisfaction Communication 78

Modern Restaurant Management

NOVEMBER 2, 2022

In the same way that the duties of a server differ from that of a cook, so should the criteria that the interviewer looks for in respective candidates. When it comes to customer-facing roles, restaurant owners should identify candidates they’d feel comfortable with representing the establishment to guests.

Front of House 158

Front of House Back of House Server Customer Service 158

7 Shifts

OCTOBER 21, 2021

Cons: Less control over incoming demand and customer service when relying on third-party apps. Fast food chains or quick service restaurants prepare mass-produced take-out food and usually follow a franchise model. Pros: Labor costs are lower because there are no servers. Lower food costs contribute to higher margins.

Scheduling 148

Scheduling Server Presentation Marketing 148

7 Shifts

AUGUST 19, 2020

Happier, motivated staff results in reduced turnover and better customer service. Break down roles and responsibilities into teams, so you’ll have a server training manual , as well as one for bartenders and kitchen staff. Customer service The perfect location and unique menu mean nothing if your service is below par.

Training 148

Training POS Systems Communication Document 148

Modern Restaurant Management

MAY 14, 2020

Another way to personalize a web experience is to allow customers to create accounts, which lets them see their past favorites and orders, save payment methods and more. If you have been waiting for the perfect moment to establish or revamp your digital presence, now is the time.

Server 223

Server Customer Service Accounting Marketing 223

Modern Restaurant Management

OCTOBER 7, 2021

Digital checklists boost efficiency and accuracy, eliminating confusion among chefs, cooking assistants, and servers. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

AUGUST 31, 2021

For sit-down diners, having the authority to order food and drinks without the extra step of waiting for a server is ideal. Investing in digital services that leverage QR codes can take your customer service to the next level. Moving forward, digital ordering will also continue to play a role in in-person dining.

Communication 192

Communication Reservations Server Customer Service 192

Restaurant Engine

JULY 14, 2021

The most efficient restaurants are the ones working hard to cater to their customers and provide excellent customer service. Remember that efficiency and an improved customer experience go together. When you have a smaller menu, your servers are better trained and better equipped to talk about your options.

Server 126

Server Training Customer Service Catering 126

7 Shifts

DECEMBER 18, 2023

Tip management At many restaurants, servers need to complete tip pools and tip payouts at the end of each shift. With tip payouts, servers share portions of their tips with other staff members, such as bartenders, hosts, and food runners. Enhanced customer service Your customers will notice when you make your operations more efficient.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. If you lose a server once every two months, you have to replace that position six times a year, which equates to a $35,184 penalty to replace your employees! When there’s a shortage of servers at a restaurant, service suffers. Here’s how.

Server 144

Server Training Front of House Back of House 144

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Multitasking is not a natural-born skill.

Back of House 148

Back of House Front of House Server Download 148

Modern Restaurant Management

APRIL 29, 2021

. “This allows us to serve more guests per employee than a traditional full-service restaurant. Our servers have the capacity to serve a significantly increased number of guests. “This effectively doubles their sales production and subsequent tips earned per hour worked,” he said.

Scheduling 221

Scheduling Training Server Pricing 221

Modern Restaurant Management

OCTOBER 17, 2019

I asked my server and others about their culture. They work as a team toward a common goal and they said the remarkable culture begins with Danny and has filtered through the leadership to the servers. The most important thing is to teach customer service principles instead of customer service rules.

Customer Service 126

Customer Service Book Server People Development 126

7 Shifts

JANUARY 14, 2020

For example, “great customer service” turns into “our team goes the extra mile for customers by anticipating needs instead of waiting to be asked.” Front-of-house staff know your customers really well and back-of-house staff know your menu really well. Turn these values into actions.

Server 146

Server Front of House Communication Training 146

7 Shifts

AUGUST 16, 2024

Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers. an hour or $54,962 annually, 35% higher than the average server wage. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning.

Server 78

Server Customer Service Training Communication 78