Modern Restaurant Management

APRIL 27, 2022

The same is true of bartenders who don’t have to worry about creating 20+ different drinks all night and servers who don’t have to worry about having all the knowledge of the menu at their disposal throughout a 10+ hour shift. Issues with service from busy servers and hosts. Issues with food from rushing cooks.

Reservations 212

Reservations Server Customer Service Scheduling 212

7 Shifts

OCTOBER 21, 2021

Cons: Less control over incoming demand and customer service when relying on third-party apps. Restaurants embodying this concept, sometimes follow a self-service model—although service is common in some establishments. Pros: Labor costs are lower because there are no servers. Example: Shake Shack.

Scheduling 148

Scheduling Server Presentation Marketing 148

Modern Restaurant Management

APRIL 29, 2021

Nguyen also created flexibility in the work schedule: Traditional shifts were trimmed into shorter shifts to accommodate employees' lifestyle needs, such as students or workers needing supplemental income. “This allows us to serve more guests per employee than a traditional full-service restaurant.

Scheduling 221

Scheduling Training Server Pricing 221

7 Shifts

DECEMBER 4, 2020

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. How to create a payroll schedule. How to create a payroll payment schedule ?? A two-week pay cycle , resulting in a bi-weekly pay schedule. How to solve payroll tax issues.

Scheduling 148

Scheduling Server Information Accounting 148

Modern Restaurant Management

AUGUST 9, 2022

Restaurants can even deliver a simple text message to accept customer payments instead of taking credit cards over the phone while others wait on hold. The digital solutions mean a kitchen becomes the source of revenue – with less hostess, server, busser, or other overhead costs.

Reservations 201

Reservations Information Server Customer Service 201

Synergy Suite

AUGUST 17, 2022

What’s the most important prerequisite for running a high-quality food service establishment? Is it customer service? While these are critical elements to a top-tier dining experience, they can’t run efficiently without well-structured, rock-solid restaurant scheduling. Why Is Restaurant Scheduling So Important?

Scheduling 52

Scheduling Regulatory Compliance Server Training 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

7 Shifts

SEPTEMBER 9, 2024

From offering flexible work schedules and providing regular feedback and recognition, let’s explore strategies to build a strong, committed team that drives your restaurant’s success. And allow them to plan their lives by sending them the work schedule at least two weeks in advance.

Training 134

Training Scheduling Server Communication 134

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. This way, you make sure training happens consistently without compromising service.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

NOVEMBER 2, 2022

In the same way that the duties of a server differ from that of a cook, so should the criteria that the interviewer looks for in respective candidates. When it comes to customer-facing roles, restaurant owners should identify candidates they’d feel comfortable with representing the establishment to guests.

Front of House 158

Front of House Back of House Server Customer Service 158

7 Shifts

AUGUST 18, 2024

But the challenges don’t stop there—once open you have to focus on improving processes, managing labor schedules, and controlling restaurant costs. Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% However, this can harm customer service and profits.

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

7 Shifts

AUGUST 26, 2019

Managing your restaurants capacity is crucial as it impacts your profits, sales, customer service, and the dining experience. If you're over capacity, you don't have enough seating to meet the demand, which means you have to turn customers away. Overcapacity leads to: Deterioration of service as staff are in over their heads.

Server 163

Server Training Pricing Customer Service 163

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. Their health, interests, and familial responsibilities are just as much a part of who they are as cook, host, or server. Get Staff Buy-in On Scheduling.

Scheduling 148

Scheduling Server Communication Sanitation 148

7 Shifts

AUGUST 19, 2020

Happier, motivated staff results in reduced turnover and better customer service. Break down roles and responsibilities into teams, so you’ll have a server training manual , as well as one for bartenders and kitchen staff. Customer Information Your restaurant will attract a certain demographic who have their own expectations.

Training 148

Training POS Systems Communication Document 148

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue.

Scheduling 113

Scheduling Communication Training Customer Service 113

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. What strategies do you use to communicate with servers effectively to manage seating flow? First impressions matter.

Server 78

Server Reservations Guest Satisfaction Communication 78

7 Shifts

OCTOBER 1, 2024

When it comes to operations, using restaurant management tools with easy scheduling features ensures you have the right number of staff during peak hours without over or under-scheduling. This way, you can accommodate your customers' needs without overwhelming your staff. “That saves me a lot of time.”

Scheduling 158

Scheduling Reservations Communication Training 158

7 Shifts

OCTOBER 2, 2019

You’re now responsible for their schedules, their paychecks, their days off, and setting an example for professionalism. The servers are running back and forth with orders to relay or food to serve. Again, smart technology can help you manage your workforce efficiently—especially when it comes to staying ahead of schedule changes.

Communication 114

Communication Scheduling Server Training 114

7 Shifts

DECEMBER 27, 2019

Contrary to popular belief, it isn’t employee dissatisfaction with pay or scheduling. Team culture and customer service also suffer. If you lose a server once every two months, you have to replace that position six times a year, which equates to a $35,184 penalty to replace your employees! Here’s how.

Server 144

Server Training Front of House Back of House 144

Modern Restaurant Management

OCTOBER 28, 2020

Prioritize Customer Service. That’s why restaurants must make every effort to deliver a high level of customer service, both on-site and online. Develop a schedule for increased, routine cleaning and disinfection. Use cleaning products that meet EPA8 disinfection criteria for approved surfaces.

Sanitation 212

Sanitation Customer Service Information Server 212

7 Shifts

AUGUST 16, 2024

Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers. an hour or $54,962 annually, 35% higher than the average server wage. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning.

Server 78

Server Customer Service Training Communication 78

7 Shifts

JANUARY 10, 2024

RMSes vary widely in terms of features and functions, but most include point of sale (POS), inventory management, staff management, payroll, employee scheduling, and more. On-premise RMS An on-premise RMS operates fully on a restaurant’s physical premises, involving servers and systems located in the restaurant.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

JANUARY 10, 2024

RMSes vary widely in terms of features and functions, but most include point of sale (POS), inventory management, staff management, payroll, employee scheduling, and more. On-premise RMS An on-premise RMS operates fully on a restaurant’s physical premises, involving servers and systems located in the restaurant.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

AUGUST 18, 2024

These employees will be the first point of contact with customers, so you must ensure you have the right staff to deliver exceptional customer service. They should also be outgoing and able to socialize with customers. Finally, they should be responsible and reliable, with a strong focus on customer service.

Customer Service 148

Customer Service Marketing Special Events Scheduling 148

The Restaurant Times

JULY 15, 2020

Customers are an integral part of the restaurant business. At a time when there is intense competition, the kind of customer service a restaurant provides determines its success or failure. While customer service may be associated with dine-in facilities, it is an equally important part of online delivery services as well.

POS Systems 69

POS Systems Server Scheduling Customer Service 69

7 Shifts

NOVEMBER 15, 2024

What does excellent customer service mean to you? Tell us about a time you dealt with a difficult customer. How do you handle a situation where a customer complains about the wait time? Use this interview question to explore the candidate’s familiarity with food service operations. How did you resolve it?

Server 78

Server Communication POS Systems Customer Service 78

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Mental Math. Attention to Detail.

Back of House 148

Back of House Front of House Server Download 148

7 Shifts

NOVEMBER 25, 2024

Recommended Reading: 3 Ways to Run a Sustainable Restaurant How to Increase Staff Productivity Productivity for Servers Problem: Restaurant staff taking short personal breaks It’s vital to minimize the amount of time sinks available in day-to-day tasks in your restaurant. A busy staff means productive staff, which is good for business.

Back of House 88

Back of House Training Procurement Server 88

7 Shifts

NOVEMBER 24, 2024

Use clear and straightforward questions that customers can answer quickly, such as “Was our food served hot and fresh?” ” or “How was the customer service?” In fact, 70% of customers will return to your restaurant if the issue is resolved in their favor.

Marketing 148

Marketing Information Pricing Training 148

7 Shifts

NOVEMBER 15, 2024

For example, they might talk about a disagreement between a server and a chef regarding food preparation times. For example, the manager might share how they implemented cross-training among the staff, like teaching servers to handle some basic tasks in the kitchen. Another important aspect is understanding the root of the issue.

Communication 78

Communication Server Special Events Training 78

Modern Restaurant Management

JANUARY 8, 2024

Robot servers, QR-Code Ordering and Even More Tech!: From robot servers to QR code ordering, the sky's the limit for technology in the restaurant industry. Artificial Intelligence will play a bigger role in restaurants whether it’s taking orders, managing customer service or doing some of the back of the house work.

Pricing 215

Pricing Catering Training Marketing 215

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

7 Shifts

DECEMBER 18, 2023

All of that on top of the everyday tasks from scheduling to payroll to reporting can catch up to you. Employee scheduling software Say goodbye to frustrating spreadsheets, paper schedules, and confusing text message chains. Creating analog schedules is time-consuming, and you also won’t collect any scheduling data.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Some common FOH positions include host/hostess, server, bartender, and food runner.

Front of House 52

Front of House Back of House Server Customer Service 52

EATER

JULY 8, 2022

A few months after the first COVID-19 shutdown, restaurants furloughed and laid off cooks, servers, bartenders, and managers nationwide. We felt a small-scale operation could survive on a limited weekly schedule, better pay, and increased work-life balance. Great customer service!” We panicked.

Server 116

Server POS Systems Budgeting Magazine 116

Restaurant Engine

FEBRUARY 24, 2021

Bad service is bad service. tweet this) Yet, it can be difficult to know if a prospective server is the right fit for your restaurant. Poached offers a full setup for hiring managers and restaurant owners/managers to review resumes, message candidates, and even schedule interviews. 1: Craigslist. 4: Restaurant Zone.

Server 64

Server Customer Service Training POS Systems 64

7 Shifts

MAY 15, 2023

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Employers need to track hours, calculate wages, manage shift schedules , and maintain employee records. A two-week pay cycle , resulting in a bi-weekly pay schedule. And if you don't.

Scheduling 78

Scheduling Document Information Server 78