Modern Restaurant Management

DECEMBER 9, 2024

Use your POS data to predict the busiest times and ensure you are ready to maintain fast and friendly customer service. Scheduling in extra members of staff to help accommodate the large bookings and packed-out restaurant will ensure your service remains efficient without overworking your employees.

POS Systems 167

POS Systems Book Customer Service Scheduling 167

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

APRIL 20, 2021

This includes the POS system, phone calls, and online ordering platforms to create a record of customers’ order history. Restaurants can also look to social media interactions and customer service inquiries to keep customer preferences top of mind while also understanding how they like to interact with the brand.

POS Systems 215

POS Systems Customer Service Scheduling Marketing 215

Hotelogix

JANUARY 9, 2025

out 5 , with hundreds of clients speaking highly about our support services. We tweaked our support process by focusing on carefully curated region-specific cultures and critical customer service techniques to make it even better and more effective. Schedule a Demo With Hotelogix But we didn't stop there.

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Demo Document Book Marketing 130

Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Communication 188

Communication Training Customer Service Scheduling 188

Modern Restaurant Management

NOVEMBER 6, 2023

These compounding variables make it impossible for managers to rely on gut instinct alone when creating employee schedules. Restaurant leaders and managers should invest in a workforce management solution that enables intelligent automation, to precisely predict demand across all customer touchpoints.

Scheduling 201

Scheduling Budgeting Training Customer Service 201

Modern Restaurant Management

JULY 23, 2024

The most efficient way to automate compliance is through an AI-driven WFM platform, which serves as the nexus for staffing, scheduling, payroll, and other key operations functions influenced by labor laws. With this time freed up (and their minds at ease), they can invest more deeply in customer service and staff training.

Scheduling 203

Scheduling Accounting Training Front of House 203

Modern Restaurant Management

FEBRUARY 29, 2024

Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Improve the customer experience. Tech tools are essential to improve the customer experience and give guests more seamless, enjoyable experiences.

Customer Service 195

Customer Service Scheduling Sanitation Program Management 195

Modern Restaurant Management

JUNE 5, 2023

Interact with Customers Using Voicebots and Chatbots Restaurants like Taco Bell, Chipotle, and Domino’s, are beginning to implement AI-powered voice and chatbots to take orders, make recommendations, and answer frequently asked questions customers may have. The use of AI is not limited to scheduling and staffing.

Scheduling 189

Scheduling Information Customer Service Pricing 189

Modern Restaurant Management

DECEMBER 17, 2024

With only half of restaurants using advanced tools like scheduling software and performance tracking, there is a clear opportunity for growth. This frees up valuable labor resources to focus on what really matters—serving customers at the restaurant level, and focusing on customer service and business growth at the distributor level.

Marketing 167

Marketing Pricing Customer Service Catering 167

Hotelogix

SEPTEMBER 12, 2024

  This insight allows hoteliers to benchmark their services against their peers and strategically implement changes that can help them stay ahead. For instance, if a competitor is consistently praised for exceptional customer service, a hotel might invest in additional staff training to elevate its guest service.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Synergy Suite

DECEMBER 10, 2024

Recognition Highlights SynergySuite’s Commitment to Excellence in Customer Support [Lehi, UT, USA] December 10, 2024 SynergySuite, a leading global provider of back-of-house restaurant management technology, is proud to announce its recent win of Best Customer Service Award at the BRIX Holdings 2024 conference.

Customer Service 52

Customer Service Back of House Scheduling Presentation 52

Modern Restaurant Management

NOVEMBER 26, 2019

This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants. Perhaps you can guarantee a set schedule of 15 hours per week or that they are only expected to work on weekends. Prepare to Pay Higher Wages.

Customer Service 188

Customer Service Scheduling Training Information 188

7 Shifts

AUGUST 21, 2024

Similar to how leaving a door open breaks down barriers, using a mobile scheduling and communication app lets staff get in touch with management without obstacles. Your employee scheduling platform may already have this capability built-in so you don’t have to look for a separate tool. DOWNLOAD THE GUIDE 2.

Communication 148

Communication Scheduling Front of House Back of House 148

Hotel Business

MARCH 21, 2025

Schedule regular safety training for staff A well-trained hotel staff is vital for maintaining a safe and secure environment for both guests and hotel team members. Conduct regular safety audits Schedule regular internal safety audits to identify and address any potential security vulnerabilities in your hotel.

Scheduling 59

Scheduling Training Information Document 59

Social Hospitality

MARCH 18, 2025

However, collaboration among marketing, customer service, and management teams is essential to maximize its effectiveness. Aligning Departments for a Unified Strategy Aligning departments in hospitality ensures a unified strategy that enhances brand messaging and customer experience.

Customer Service 52

Customer Service Scheduling Communication Document 52

SiteMinder

NOVEMBER 24, 2024

Popular hospitality leadership certifications, programs and courses include: Hospitality leadership course This training focuses on building specific skill sets or gaining specific knowledge within hospitality leadership, like customer service management, strategic decision-making or running a team.

Training 93

Training Communication Workshop Customer Service 93

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. While customers should always feel valued, some may not be easy to deal with.

Customer Service 197

Customer Service Scheduling Communication Training 197

7 Shifts

DECEMBER 18, 2023

All of that on top of the everyday tasks from scheduling to payroll to reporting can catch up to you. Employee scheduling software Say goodbye to frustrating spreadsheets, paper schedules, and confusing text message chains. Creating analog schedules is time-consuming, and you also won’t collect any scheduling data.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

7 Shifts

AUGUST 18, 2024

But the challenges don’t stop there—once open you have to focus on improving processes, managing labor schedules, and controlling restaurant costs. Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% However, this can harm customer service and profits.

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

Modern Restaurant Management

JUNE 12, 2024

Restaurant operators can achieve this by prioritizing digital investments that streamline operations, boost the customer experience, and deliver a strong ROI. For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers.

Scheduling 189

Scheduling Server Reservations POS Systems 189

7 Shifts

MAY 31, 2021

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. See why 500,000+ restaurant pros choose 7shifts for scheduling and labor management. Customer Service.

Server 145

Server Scheduling Portion Control Customer Service 145

Synergy Suite

JUNE 7, 2024

One area that often poses a challenge is the scheduling of weekend shifts. Crafting balanced, fair, and equitable schedules in such a competitive industry is tricky, but it’s well worth the effort it takes to make it happen. Next, we’ll provide actionable steps that will help you implement a rotating weekend schedule.

Scheduling 52

Scheduling Training Communication Special Events 52

Horizon Hospitality

JULY 3, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance. Employers likewise enjoy access to a global talent pool.

Scheduling 130

Scheduling Document Customer Service Reservations 130

Synergy Suite

MAY 2, 2023

One of the most important factors that determine their satisfaction is how they are scheduled: how many shifts they’re scheduled for, how long the shifts are, how often they change without much notice, and more. The best way to keep it all in line is to utilize a quality restaurant scheduling software.

Scheduling 52

Scheduling POS Systems Communication Reservations 52

7 Shifts

NOVEMBER 25, 2024

In fact, 70% of Americans said they were willing to spend more money when they believe they were provided with excellent customer service. On the other end of that spectrum, 91% of customers who are unhappy with your service will not do business with you again.

Back of House 88

Back of House Training Procurement Server 88

7 Shifts

NOVEMBER 24, 2024

Use clear and straightforward questions that customers can answer quickly, such as “Was our food served hot and fresh?” ” or “How was the customer service?” Successful market research is an ongoing process of listening and learning that directly enhances your customers' dining experience.

Marketing 148

Marketing Information Pricing Training 148

7 Shifts

FEBRUARY 18, 2020

However, if servers get stuck with cheap customers, they could get a pittance of a tip even if they provided excellent service. Multitasking - The role of a server involves juggling many tasks, customers, and orders at once. Unpredictable schedules - The corporate world typically works from 9 to 5. Try 7shifts for free.

Server 158

Server Scheduling Front of House Customer Service 158

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. By providing new employees with an overview of their onboarding schedule, they’ll be better prepared to tackle orientation and training. Schedule trainees and their buddies for the same shifts.

Training 122

Training Customer Service Communication Information 122

Modern Restaurant Management

APRIL 9, 2024

Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis. To gain more insights, Modern Restaurant Management (MRM) magazine reached out to Sambvani. How are restaurants using AI now?

Customer Service 192

Customer Service Reservations Marketing Scheduling 192

7 Shifts

NOVEMBER 15, 2024

Conflicts or performance issues are inevitable in restaurants, and how a manager handles them has an effect on the overall team dynamic and customer service. 95% of customers are more likely to return if they experience good service. One of the main responsibilities of a restaurant manager is scheduling for busy periods.

Communication 78

Communication Server Special Events Training 78

Hotel Business

SEPTEMBER 12, 2024

With a significant concentration of projects scheduled to start in the next 12 months and early planning stages, particularly in the upscale and upper-midscale segments, the industry appears poised for substantial new supply growth. Lodging Econometrics’ (LE) Q2 2024 U.S.

Scheduling 111

Scheduling Accounting Customer Service Business Development 111

Modern Restaurant Management

FEBRUARY 22, 2023

Restaurant workers today are expecting benefits that have not been historically offered in the industry such as health benefits, flexible scheduling, daily pay apps, and continuing education. For example, working parents and college students can work hours around their schedules and pick up additional shifts to earn more income.

Training 208

Training Scheduling Customer Service Pricing 208

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue.

Scheduling 113

Scheduling Communication Training Customer Service 113

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Reskilling the Crew Restaurants are recognizing the need to enhance certain critical skills within their teams.

Training 196

Training Customer Service Scheduling Reservations 196

Larry Mogelonsky

MARCH 3, 2025

Instead, it was that Kotle was already there warmly waiting for us by the front desk, even though we hadnt taken the resort up on its offer of a chauffeur airport pickup a simple yet profound and difficult to execute service. which was coordinated in tandem with a member of Koltes concierge team, Linni Chia Matsuo.

Concierge 130

Concierge Front of House Workshop Definition 130

Modern Restaurant Management

MARCH 16, 2021

According to AV-ators President Jared Magoon, who designed and integrated the Control4 automation system, “besides the cooking and direct customer service, the whole building can essentially run on autopilot.” The Brigantine, Inc., Usually started off around 3-4 a.m.

Customer Service 195

Customer Service Scheduling Training Magazine 195