The Restaurant Times

JULY 9, 2021

It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. A happy customer spreads the word about the restaurant and brings along more customers to your place. Deliver Stellar Service With These Restaurant Customer Service Ideas.

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Customer Service POS Systems Training Sanitation 59

Modern Restaurant Management

FEBRUARY 29, 2024

Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. But if they skip handwashing, don’t carefully sanitize equipment and surfaces, or ignore cross-contamination hazards, they could cause an expensive, damaging food breach.

Customer Service 195

Customer Service Scheduling Sanitation Program Management 195

Modern Restaurant Management

JUNE 3, 2020

They also provide hand sanitizers to all the restaurant partners. Also, because the situation has changed so much, customers have more questions now. Chowbus’ customer service agents answer the questions. They give me masks and gloves, so I feel safe delivering food. People are friendly toward us.

Customer Service 165

Customer Service Sanitation Magazine 165

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Operators of table service restaurants in particular will have to be careful about how much automation they introduce, and what kind. This line is often blurred.

Customer Service 193

Customer Service Front of House Server Pricing 193

Modern Restaurant Management

OCTOBER 28, 2021

Highlight steps you’ve taken to safely bring your employees back to work, and what that means for customers. Talk about any new or enhanced sanitation efforts at the restaurant. You’ll then want to pivot to your customer-service messaging. This outline can help you with any media inquiries as well.

Communication 202

Communication Customer Service Information Sanitation 202

Modern Restaurant Management

APRIL 27, 2020

To aid with these needs, we are assembling a full portfolio of solutions, such as enhanced sanitation needs, social distancing strategies for the dining room and new tools to support the operational changes our customers will need to make moving forward,” Osborne said.

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Sanitation Information Marketing Workshop 185

Modern Restaurant Management

JUNE 9, 2020

added social distancing stickers, and sanitizer stations. The goal is to empower franchisees with business intelligence and automation technology that allows them to manage labor, decrease food costs, and improve customer service.

Sanitation 179

Sanitation Customer Service Scheduling Communication 179

Modern Restaurant Management

DECEMBER 28, 2020

With safety being top of mind, venues will start offering optional safety packages at an additional fee – think PPE, deep cleaning and sanitizing stations. Text messaging is not only a more efficient way to communicate with this generation, but also improve customer service. for example. For example, BOHA!

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Sanitation Events Marketing Communication 230

Restaurant Engine

JULY 25, 2020

In addition to other safety measures like heightened cleaning regimens, complimentary hand sanitizer, and mask-wearing, the restaurant has adopted a touchless ordering and checkout system using only scannable QR codes. When was the last time anyone remembers seeing a physical menu at a fast food restaurant, anyway?

Sanitation 107

Sanitation Customer Service Marketing 107

Modern Restaurant Management

APRIL 27, 2020

To aid with these needs, we are assembling a full portfolio of solutions, such as enhanced sanitation needs, social distancing strategies for the dining room and new tools to support the operational changes our customers will need to make moving forward,” Osborne said.

Sanitation 197

Sanitation Information Marketing Workshop 197

Modern Restaurant Management

FEBRUARY 23, 2021

By following policies that protect our guests, staff, and the business itself — actions like implementing an updated cleaning and sanitization policy across all restaurants — management teams put safety for all first and showed our staff that we will do what it takes to keep them safe. What can we do today to make it better?”

Training 180

Training Sanitation Events Customer Service 180

7 Shifts

NOVEMBER 15, 2024

Conflicts or performance issues are inevitable in restaurants, and how a manager handles them has an effect on the overall team dynamic and customer service. 95% of customers are more likely to return if they experience good service. How should a manager handle employee discipline and ensure fairness in the workplace?

Communication 78

Communication Server Special Events Training 78

Modern Restaurant Management

JUNE 24, 2020

These include sanitation procedures, mask-wearing guidelines, social distancing policies, and more. The stress impacts customer service and availability due to working multiple jobs and attrition. Modern Hand Sanitizing Stands. Free for consumers and restaurants to use. Lorin Industries, Inc.

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Sanitation Information Marketing Server 215

EATER

JUNE 15, 2020

hand sanitizer profiteers made headlines, and states had yet to issue stay-at-home orders. As grocery store shortages went beyond sanitizer and toilet paper, calls about ingredient substitutions flooded the hotline. It was also Pi Day — that is, the date 3/14, which is often cheekily observed by baking or eating pie.

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Sanitation Customer Service Magazine 145

Restaurant Engine

MAY 26, 2021

The automated robot can free up your staff to meet the customer service needs of your restaurant. Someone can oversee the robot in the kitchen to ensure all is working efficiently, while other staff provide excellent customer facing service. The robot is highly efficient and programmed to work quickly and accurately.

Sanitation 105

Sanitation Customer Service Article 105

The Restaurant Times

NOVEMBER 28, 2021

To minimize touch-points for customers and reduce the need for frequent sanitation of self-ordering kiosk screens, restaurants have introduced next-gen kiosks that can be accessed via customers’ mobile phones. As the name suggests, quick-service restaurants are meant to quickly serve their customers.

Sanitation 109

Sanitation Customer Service Information 109

7 Shifts

AUGUST 19, 2020

Happier, motivated staff results in reduced turnover and better customer service. Recommended reading: How to communicate tasks to staff Dress code Kitchen safety, cleaning and sanitizing instructions Health guidelines Employee Health Check is a new feature available free for all 7shifts users.

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Training POS Systems Communication Document 148

7 Shifts

MAY 31, 2021

For example, during the 3-5 pm time frame, cleanup might include a thorough cleaning of kitchen areas by the BOH team and a floor sweeping and sanitization of tables in the front of the house. Customer Service. Customer service can make or break a guest experience. Service Model.

Server 145

Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

FEBRUARY 18, 2020

We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service.

Marketing 215

Marketing Catering Customer Service Front of House 215

Modern Restaurant Management

JULY 14, 2020

The company currently serves more than 500 hospitality customers in categories such as fine dining, fast casual, breweries, food halls and hotels. “The hospitality industry, now more than ever, needs technology to help bars and restaurants reopen safely, while providing a quality customer service experience.

Sanitation 164

Sanitation L&D Accounting Marketing 164

7 Shifts

DECEMBER 18, 2023

From cleaning flat tops to refilling sanitizers, it’s easy for tasks to get lost in the shuffle. These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. These platforms offer kiosks in different sizes and configurations to suit your restaurant.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Restaurant Engine

DECEMBER 22, 2021

. #1: Better Customer Service. Perhaps the most important benefit of fully automated kitchens are their ability to completely overhaul your customer service. An automated kitchen standardizes your procedures and speeds up your kitchen which ultimately helps you provide a better overall customer experience.

Customer Service 59

Customer Service Sanitation Training Budgeting 59

Revenue Hub

OCTOBER 14, 2022

A smart bathroom is one equipped with things like voice assistant capabilities, automatic software updates, water and energy usage reduction, systematically sanitized pipes, and automatic temperature controls. Chatbots are one way of hugely reducing the burden on your customer service staff. Smart bathrooms.

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Customer Service Book Sanitation Article 86

Modern Restaurant Management

DECEMBER 17, 2020

It also found that consumers: Shop locally for quality goods and experiences : In addition to supporting the local community, consumers choose to shop at small businesses for the quality of goods (48 percent) and customer service (45 percent) as well as the ability to find unique/niche merchandise (44 percent).

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Therefore, having restaurant checklists and detailed task instructions ensures you’re following the law while providing exceptional customer service.

Customer Service 52

Customer Service Front of House Back of House Training 52

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. Worse yet, some may leave simply because they do not feel valued or that there is no meaning attached to the work they do. Prioritize Workplace Health.

Scheduling 148

Scheduling Server Communication Sanitation 148

The Restaurant Times

APRIL 28, 2021

Effective Customer Service In Demand . Effective customer service is a priority area that restaurants should focus on. The spread of COVID-19 has made customers skeptical about dining in restaurants. Our report highlights that 27 percent of customers are influenced by feedback and word of mouth. .

Customer Service 52

Customer Service Sanitation Catering Pricing 52

MBB Hospitality

JANUARY 11, 2022

Supplying your employees with handwashing stations to encourage cleanliness will not only keep them healthier and more productive, but it is good for your customers as well. You can also provide hand sanitizer to your employees and customers. Customer Service. Marketing Techniques.

Sanitation 52

Sanitation Customer Service Pricing Marketing 52

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Upselling and cross-selling : Techniques to promote hotel services and amenities, contributing to revenue growth.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Modern Restaurant Management

MARCH 1, 2022

“Wait times, poor customer service and order inaccuracy — not price — are being cited in our surveys as the top reasons for dissatisfaction,” said Acerra. For times when soap and water are not available, the CDC says that hand sanitizer is a good, second option for hand hygiene.

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Download Pricing Sanitation Presentation 183

Synergy Suite

JANUARY 17, 2023

These team members are typically the first point of contact for customers and are responsible for providing excellent customer service and ensuring that the restaurant operates smoothly. Proper training can help them provide excellent customer service and ensure that the restaurant runs smoothly.

Training 52

Training Customer Service Communication Sanitation 52

Les Roches

APRIL 3, 2023

This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Ensuring excellent customer service The hospitality industry relies heavily on excellence in customer service.

Customer Service 52

Customer Service Budgeting Communication Training 52

7 Shifts

MAY 23, 2024

Improving your restaurant operations to succeed in this highly competitive industry means serving quality food and providing excellent customer service while minimizing waste, reducing costs, and keeping your employees engaged. This is where developing a comprehensive restaurant operations plan comes in.

Bookkeeping 88

Bookkeeping Scheduling Training Accounting 88

MBB Hospitality

OCTOBER 18, 2023

You want to pay attention to what people are saying about every key detail such as the food quality, the overall customer service experience, and more. The answers you seek from your customers can be found without asking a single question – and it’s these reviews that are a good resource. Expanding or Finding A New Market?

Customer Service 52

Customer Service Sanitation Marketing Pricing 52

7 Shifts

DECEMBER 18, 2023

From cleaning flat tops to refilling sanitizers, it’s easy for tasks to get lost in the shuffle. These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. These platforms offer kiosks in different sizes and configurations to suit your restaurant.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

Modern Restaurant Management

SEPTEMBER 15, 2020

.” This special edition of Scoop features 14 products designed to address trends within off-premise dining such as labor-saving products perfect for DIY meal kits and products that will help ease diner safety and hygiene worries, including tamper-evident packaging and sanitation items. ” DIY Meal Kits Made Easy. .”

Marketing 162

Marketing Sanitation Multi-Unit Operations Information 162

Synergy Suite

NOVEMBER 1, 2024

Back of House In the bustling atmosphere of a restaurant, two key areas work in tandem to ensure a seamless customer experience: the front of house (FOH) and the back of house (BOH). Most interaction with customers takes place in the FOH. At this first touchpoint, customer service is paramount.

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Back of House Front of House Scheduling Server 52