Modern Restaurant Management

NOVEMBER 29, 2022

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! All too often, restaurants are fumbling on that basic principle. Or employees haven’t been properly (and regularly) trained.

Training 225

Training Communication Customer Service Accounting 225

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. A well-structured restaurant training program will let you turn this around.

Training 78

Training POS Systems Server Customer Service 78

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 147

Customer Service Information Download Scheduling 147

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. What do you see as key challenges of restaurant hiring right now?

Training 208

Training Scheduling Customer Service Pricing 208

Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The first use case deals with the challenge of receiving simultaneous reservations over the phone while running the rest of the day to day operations of a restaurant.

Reservations 179

Reservations Book Information Training 179

Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

JULY 29, 2021

Hiring a security firm can help protect your restaurant from disgruntled customers and crime, but which firm do you hire and what should you look for in a security team? Training your staff in these techniques can also help if an event like this takes place. Training of Professional Security Guards.

Training 212

Training Customer Service Events 212

Modern Restaurant Management

JULY 23, 2024

When we talk about the “restaurant of the future,” labor compliance isn’t exactly the flashiest or most exciting topic to include—certainly not when juxtaposed with salad-making robots and personalized digital menus. Restaurants face a multifaceted compliance situation.

Scheduling 203

Scheduling Accounting Training Front of House 203

Modern Restaurant Management

MARCH 13, 2024

The restaurant industry has always been dynamic and challenging, but the labor shortage has pushed it to a critical juncture. Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand. Robots: Friend or Foe?

Training 196

Training Customer Service Scheduling Reservations 196

Modern Restaurant Management

JULY 13, 2020

" The restaurant industry has been one of the hardest hit by COVID-19, with sales dropping 40 percent during the month of May, according to Black Box Intelligence. The restaurant industry is no exception. The restaurant industry is no exception. The restaurant business has permanently changed.

Customer Service 215

Customer Service Reservations Communication Sanitation 215

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Instead of belaboring the issue, Modern Restaurant Management (MRM) magazine went to the experts for some solutions. March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels.

Scheduling 221

Scheduling Training Server Pricing 221

Modern Restaurant Management

OCTOBER 1, 2021

Controlling a restaurant kitchen’s inventory is a key to proper restaurant management and can help avoid wasting food and space. Customer service also can be impacted by this practice because it can help ensure that certain popular items are never out of stock. Focus on Training. Concentrate on Organization.

Training 197

Training Back of House Customer Service Accounting 197

Modern Restaurant Management

JANUARY 30, 2024

Sustainable restaurant expansion requires balancing excitement with patience and perspective. Set Mutually Beneficial Key Performance Indicators (KPIs) KPIs are the quantifiable metrics that provide restaurant leaders with the most actionable insights on progress towards expansion goals, guiding crucial decisions.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

Modern Restaurant Management

SEPTEMBER 4, 2020

While the pandemic has greatly affected many businesses, In June, KaTom Restaurant Supply had the single greatest month in company history. They also helped restaurants realize they could update their kitchen while it was offline and not have to interrupt service. How has COVID-19 changed restaurant supply?

Sanitation 225

Sanitation Training Information Magazine 225

Modern Restaurant Management

DECEMBER 16, 2024

A new year is creeping up on us again, bringing fresh opportunities—and challenges—for restaurant operators. From updating policies to gearing up for tax season, these steps will enhance your compliance and position your restaurant for sustained growth.

Scheduling 154

Scheduling Training Communication Budgeting 154

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Six Tips for Handling Aggressive Customers. Your Customer Should Feel Appreciated.

Customer Service 197

Customer Service Scheduling Communication Training 197

Modern Restaurant Management

NOVEMBER 24, 2020

With some outdoor dining pilot programs coming to an end as we head into the winter months, tens of thousands of restaurants across the country will be forced to operate at a fraction of typical capacity without added outdoor seating to supplement the loss. Employee-focused culture can be rare within the restaurant industry.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

OCTOBER 7, 2024

Since COVID, technology in the restaurant industry has moved at lightning speed. Environmental and health concerns are driving more restaurants to move on from vegetarian dishes and to vegan. Contactless Ordering, Inside and Out Door Dash, Uber Eats and other third-party delivery services will continue to expand.

Concierge 189

Concierge Article Customer Service Reservations 189

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Staff will focus more on providing personalised experiences and addressing unique customer needs, while routine tasks can be automated.

Pricing 215

Pricing Catering Training Marketing 215

Modern Restaurant Management

OCTOBER 11, 2023

You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service. Restaurants can print QR codes for payment on receipts or generate a QR code on a mobile POS device.

Customer Service 203

Customer Service Training Information 203

Modern Restaurant Management

AUGUST 24, 2022

While restaurant staffing levels increased across the U.S. The question remains: Where are restaurants going to find enough people to fill those jobs? It’s an excellent way to improve business processes, reduce cost structure, and make your restaurant business more productive. Customer Service. Accounting.

Accounting 180

Accounting Customer Service Marketing Reservations 180

Modern Restaurant Management

SEPTEMBER 10, 2021

There’s rarely been a more difficult time for restaurants than the past year. Combining a shortage of customers and employees as a result of the COVID-19 pandemic with the ongoing flux of health code restrictions, restaurants are struggling to drive traffic and relevance within respective customer bases.

Blog 194

Blog Customer Service Presentation Training 194

Modern Restaurant Management

MAY 31, 2022

More industries are becoming highly data-driven and the restaurant industry is no exception. For example, it's possible to track when restaurant employees clock in for their shift or which menu item performs the best. Are there other ways restaurants can use reports to succeed? Overview: Reporting in the Restaurant Industry.

POS Systems 196

POS Systems Download Reservations Training 196

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. Although such a development is possible a decade ahead of us, we continue to see the rise of AI in restaurants for some level of cooking. And, restaurants need to adapt. To get a receipt for your order, reply with Hi.

Back of House 211

Back of House POS Systems Training Front of House 211

Modern Restaurant Management

OCTOBER 7, 2021

Last year, during the peak of the COVID-19 pandemic, restaurants went through some unwanted but necessary changes. However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. 'Safety' is what I believe to be most important now to help assure patrons to revisit their favorite restaurants.

Marketing 234

Marketing Communication Information Reservations 234

Les Roches

JUNE 7, 2023

While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. What is customer service? Customer service refers to the interactions a business has with its customers.

Customer Service 88

Customer Service Training Information Communication 88

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service. Net result?

Marketing 226

Marketing Information POS Systems Demo 226

Modern Restaurant Management

FEBRUARY 15, 2022

Nowhere is this more clear than in restaurants; many wonder if parts of the workforce left the industry for good and how they will fill that gap. With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams.

Server 225

Server Marketing Front of House Download 225

Modern Restaurant Management

AUGUST 25, 2020

In a post COVID-19 world, restaurant design must evolve and adapt to the new normal. Additionally, restaurants will experience a significant shift in technology and customer service. Confined and/or congested areas in restaurants are also a concern. Architectural Considerations in HVAC.

Back of House 212

Back of House Customer Service Reservations Training 212

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. Here are their responses. To read part one, click here.

Sanitation 230

Sanitation Events Marketing Communication 230

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. Training must take place and periodically measuring their performance is critical in making sure the restaurant is running smoothly. Restaurant managers need to create categories for each position.

Front of House 189

Front of House Accounting Server Customer Service 189

Modern Restaurant Management

NOVEMBER 6, 2023

The restaurant workforce is largely back to pre-pandemic levels, signaling a much-needed reprieve amidst the larger, ongoing hospitality labor crisis. While new workers are brought on to help shoulder the swell in demand, training more people can leave restaurant managers overwhelmed.

Scheduling 201

Scheduling Budgeting Training Customer Service 201

Modern Restaurant Management

MAY 1, 2023

As the restaurant industry becomes more reliant on technology, the risk of cyber attacks is rising. Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. That's why it's essential for restaurants to consider cyber liability insurance.

POS Systems 203

POS Systems Information Customer Service Budgeting 203

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. Yet, restaurants need to balance this tech-centric approach with the irreplaceable human touch that defines hospitality.

Pricing 202

Pricing Customer Service Reservations Training 202

Modern Restaurant Management

OCTOBER 28, 2020

As states across the country have lifted and eased restrictions, more and more restaurants have been able to open up — but how are they adapting, especially if they don’t have proper outdoor patios? Layout has always been an important part of any restaurant, but now it’s taking on new meaning.

Sanitation 212

Sanitation Customer Service Information Server 212

Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Communication 188

Communication Training Customer Service Scheduling 188