7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience.

Communication 78

Communication Server Special Events Training 78

7 Shifts

AUGUST 16, 2024

Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers. an hour or $54,962 annually, 35% higher than the average server wage. If you see yourself managing a team and overseeing operations, the path of a restaurant manager may be fulfilling.

Server 78

Server Customer Service Training Communication 78

Modern Restaurant Management

NOVEMBER 5, 2024

Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. What to ask : “Can you tell me about a time you had to explain something complex to a coworker or customer?

Communication 166

Communication Server Information Customer Service 166

Modern Restaurant Management

JANUARY 30, 2024

Sustainable restaurant expansion requires balancing excitement with patience and perspective. Set Mutually Beneficial Key Performance Indicators (KPIs) KPIs are the quantifiable metrics that provide restaurant leaders with the most actionable insights on progress towards expansion goals, guiding crucial decisions.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

7 Shifts

OCTOBER 12, 2022

There's no one-size-fits-all answer when it comes to distributing tips among restaurant staff, but there are a few different methods that are commonly used. This guide will cover some of the most popular methods for restaurant tip payouts, and offer some pros and cons for each so that you can decide what will work best for your establishment.

Server 146

Server Back of House POS Systems Customer Service 146

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Modern Restaurant Management

FEBRUARY 15, 2022

Nowhere is this more clear than in restaurants; many wonder if parts of the workforce left the industry for good and how they will fill that gap. With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams.

Server 225

Server Marketing Front of House Back of House 225

7 Shifts

SEPTEMBER 9, 2024

over the past decade, keeping employees in restaurants has become increasingly difficult. However, attracting high-quality restaurant employees goes beyond just filling open positions. Some restaurant staff may prefer fewer hours to accommodate school or family, while others might be looking for full-time work with a steady income.

Training 134

Training Scheduling Server Communication 134

Lithos POS

OCTOBER 16, 2024

Running a successful restaurant involves managing multiple tasks simultaneously taking customer orders, tracking inventory, processing payments, and ensuring top-notch service. One of the biggest challenges faced by restaurant owners is minimizing human error in day-to-day operations.

Server 52

Server POS Systems Communication Blog 52

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

Customer Service 52

Customer Service Server Training Communication 52

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. Training must take place and periodically measuring their performance is critical in making sure the restaurant is running smoothly. Restaurant managers need to create categories for each position.

Front of House 189

Front of House Accounting Server Customer Service 189

7 Shifts

OCTOBER 1, 2024

These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint. 60% of guests who have a positive experience are likely to dine at a restaurant more frequently. Presentation also matters.

Scheduling 158

Scheduling Reservations Communication Training 158

Modern Restaurant Management

JANUARY 11, 2024

It doesn’t matter if you have been in the restaurant industry for a decade or are just starting out, running a successful restaurant can be a stressful task. Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy.

Budgeting 166

Budgeting Server Front of House Back of House 166

7 Shifts

AUGUST 18, 2024

Opening a restaurant is a big challenge that requires a huge investment of time and money. But the challenges don’t stop there—once open you have to focus on improving processes, managing labor schedules, and controlling restaurant costs. Indeed, controlling restaurant costs is one of your biggest challenges.

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

7 Shifts

DECEMBER 18, 2023

The role of a restaurant manager is always in motion. But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. But the constantly moving and shifting nature of the restaurant industry deserves a dedicated and agile tool.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Staff will focus more on providing personalised experiences and addressing unique customer needs, while routine tasks can be automated.

Pricing 215

Pricing Catering Training Marketing 215

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Internet of Things (IoT) technology. Today’s Special: Augmented Reality.

Server 180

Server Customer Service Budgeting Catering 180

Horizon Hospitality

SEPTEMBER 4, 2024

Whether you’re seeking a position as a hotel manager, a front desk agent, or a server in a fine dining restaurant, strong interpersonal skills will set you apart from the competition and help you thrive in your role. To excel in customer service, cultivate empathy and patience.

Hospitality Management 130

Hospitality Management Customer Service Communication Server 130

Modern Restaurant Management

AUGUST 9, 2022

Restaurants have been making a comeback while a global pandemic still clutches owners, staff, and customers. Now is a critical time for restaurants to embrace the contactless, digital tools that earn revenue. Customers benefit from the delicious options just as much as restaurant owners.

Reservations 201

Reservations Information Server Customer Service 201

7 Shifts

MAY 31, 2021

All tasks in a restaurant are interconnected. The list goes on and on, but the point is that if something goes wrong in a restaurant's plan, it might only be a matter of time before the domino effect kicks in and has an impact on your guests, your staff, and your bottom line. That's why restaurateurs rely on restaurant operations.

Server 145

Server Scheduling Portion Control Customer Service 145

7 Shifts

JANUARY 10, 2024

Restaurant management systems have evolved rapidly over the past couple of decades. Now, restaurant staff can access everything they need on their smartphones. And the backend software powering restaurant operations? Table of Contents What is a restaurant management system? How does a restaurant management system work?

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

JANUARY 10, 2024

Restaurant management systems have evolved rapidly over the past couple of decades. Now, restaurant staff can access everything they need on their smartphones. And the backend software powering restaurant operations? Table of Contents What is a restaurant management system? How does a restaurant management system work?

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

Modern Restaurant Management

APRIL 27, 2022

With May fast approaching, it’s time to start thinking about Mother’s day at your restaurant. As you may know, Mother’s day is one of the busiest days for full-service restaurants, often resulting in huge crowds, long wait times, and an overwhelmed staff. Issues with service from busy servers and hosts.

Reservations 212

Reservations Server Customer Service Scheduling 212

Modern Restaurant Management

JULY 19, 2022

Widespread adoption of branded apps, online ordering and delivery, accelerated by the Covid crisis, has forced restaurants to deal with an issue that they’ve mostly avoided until now: chargebacks. Instead of calling the restaurant, the customer called the bank and had the payment reversed. So, what changed?

Server 194

Server Presentation Customer Service Accounting 194

Synergy Suite

NOVEMBER 1, 2024

The heart of a successful restaurant often lies in its back-of-house (BOH) operations, where countless processes work seamlessly behind the scenes. By understanding and optimizing these components, restaurant operators can pave the way for sustained success in an ever-competitive industry.

Front of House 52

Front of House Back of House Scheduling Server 52

7 Shifts

SEPTEMBER 15, 2021

In the restaurant industry, every bit counts. There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. Your servers' tips get increased from a higher check average.

Server 147

Server Training Information Blog 147

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Scheduling 189

Scheduling Server Reservations POS Systems 189

Modern Restaurant Management

OCTOBER 7, 2021

Last year, during the peak of the COVID-19 pandemic, restaurants went through some unwanted but necessary changes. However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

7 Shifts

SEPTEMBER 26, 2022

Working in a restaurant is something more than 11 million people in the United States do. It's one of the most hands-on jobs you can have - and equips employees with an abundance of restaurant skills as a result. Plus tips for writing a killer restaurant resume to get the position in the first place. Table of Contents.

Back of House 148

Back of House Front of House Server Download 148

Modern Restaurant Management

SEPTEMBER 16, 2021

Because of the COVID-19 pandemic, it was critical to reduce frequent touch points in brick-and-mortar stores, including restaurants, bars and cafes. Another touchless feature many restaurants are adding to their operations is payment methods. Customers and business owners alike can benefit from their use.

POS Systems 186

POS Systems Download Accounting Communication 186

Hospitality Net

APRIL 26, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant.

Server 88

Server Customer Service 88

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Instead of belaboring the issue, Modern Restaurant Management (MRM) magazine went to the experts for some solutions. March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels.

Scheduling 221

Scheduling Training Server Pricing 221

7 Shifts

OCTOBER 21, 2021

The right concept is crucial when opening your restaurant , a new location, or refreshing your brand. Here are seven successful restaurant concepts to inspire and guide you. What is a restaurant concept? What Makes a Successful Restaurant Concept. 8 Restaurant Concepts & Ideas. What is a restaurant concept?

Scheduling 148

Scheduling Server Presentation Marketing 148

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

AUGUST 31, 2021

There’s no doubt the coronavirus pandemic wreaked havoc on the restaurant industry, making the past fifteen months a never-ending uphill battle. In fact, nearly one in six restaurants closed their doors in some capacity last year. Restaurants that fought to hang on were faced with a plethora of challenges. Given that 46.5

Communication 192

Communication Reservations Server Customer Service 192

7 Shifts

DECEMBER 18, 2023

The role of a restaurant manager is always in motion. But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. But the constantly moving and shifting nature of the restaurant industry deserves a dedicated and agile tool.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

Modern Restaurant Management

DECEMBER 19, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service. Here are some of their insights. – Joe Hand Jr.,

Front of House 117

Front of House Customer Service Marketing Concierge 117