Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. What can restaurant operators learn from these results?

Customer Service 193

Customer Service Front of House Server Pricing 193

Modern Restaurant Management

FEBRUARY 29, 2024

As these restaurants (and others) have discovered, technology has become instrumental in improving their safety and quality programs, increasing compliance, keeping up with ever-changing regulations, improving the customer experience, and differentiating themselves from the competition. Elevate quality management programs.

Customer Service 195

Customer Service Scheduling Sanitation Program Management 195

Modern Restaurant Management

NOVEMBER 29, 2022

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! All too often, restaurants are fumbling on that basic principle. Why is order accuracy so important for a restaurant? Shift that mindset.

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Training Communication Customer Service Accounting 225

Modern Restaurant Management

JULY 13, 2020

" The restaurant industry has been one of the hardest hit by COVID-19, with sales dropping 40 percent during the month of May, according to Black Box Intelligence. The restaurant industry is no exception. The restaurant industry is no exception. The restaurant business has permanently changed.

Customer Service 215

Customer Service Reservations Communication Sanitation 215

Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

APRIL 9, 2024

More than half of respondents (54 percent) expressed optimism about the positive impact of AI in the restaurant industry, according to a survey from Slang.ai. percent of restaurant operators plan to adopt AI soon, with nearly 94 percent acknowledging its necessity to remain competitive. How are restaurants using AI now?

Customer Service 192

Customer Service Reservations Marketing Scheduling 192

Modern Restaurant Management

JANUARY 4, 2022

From the moment they set foot inside your restaurant to the first time they log onto your website, your customers are sharing vital pieces of information that can fundamentally change how your brand operates. To understand what customer intelligence is, we have to define what it means for restaurants.

Customer Service 215

Customer Service Information Marketing 215

Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The first use case deals with the challenge of receiving simultaneous reservations over the phone while running the rest of the day to day operations of a restaurant.

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Reservations Book Information Training 179

Modern Restaurant Management

APRIL 20, 2021

Businesses using big data can expect to see an average profit increase of eight to 10 percent — a testament to why restaurant owners and operators have embraced big data to help understand customer wants and expectations to keep them loyal. billion by 2026.

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POS Systems Customer Service Scheduling Marketing 215

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Unprecedented labor and supply chain pressure will drive most of the restaurant trends that will define 2022, industry analysts say.

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Reservations Definition POS Systems Customer Service 218

Modern Restaurant Management

MARCH 25, 2022

As the impact of the pandemic wanes, restaurant owners should evaluate the contactless service options they implemented to keep customers and staff safe to see how they can help drive sales. Restaurants across the country shelved their paper menus and turned to digital options to reduce touchpoints. At least 63.6

Housekeeping 215

Housekeeping Customer Service Reservations Marketing 215

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Six Tips for Handling Aggressive Customers. Your Customer Should Feel Appreciated.

Customer Service 197

Customer Service Scheduling Communication Training 197

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. 'Safety' is what I believe to be most important now to help assure patrons to revisit their favorite restaurants.

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Marketing Communication Information Reservations 234

Modern Restaurant Management

JANUARY 13, 2023

Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. And as the holidays draw closer, restaurants can expect even higher demand than is typical the rest of the year, with holiday parties and increased foot traffic bringing in more patrons.

Back of House 211

Back of House Customer Service Budgeting Pricing 211

Modern Restaurant Management

JANUARY 21, 2020

Checking into restaurants, tagging beautiful platings, and sharing their experiences with friends and family. If you don’t have a social media strategy for your restaurant , you’re missing out on potential revenue. First Steps for Your Restaurant Social Media. youvegottotrythisplace #amazingfood.

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Marketing Information Customer Service Reservations 245

Modern Restaurant Management

MAY 14, 2021

Although, the many challenges brought about by the pandemic, have led the restaurant industry down a path that is beyond this phase. Donation, composting, and organic recycling are all available options to restaurant operators attempting to reduce the amount of food scraps entering their solid waste bins. Composting.

Customer Service 211

Customer Service Scheduling Communication Pricing 211

Modern Restaurant Management

FEBRUARY 18, 2022

Offer Quality Services. Excellent Customer Services : Your customer service rep and delivery employees reflect the image of the business. Whatever they do and say to customers from initial inquiries to delivered order can make difference between a satisfied or unsatisfied customer.

Marketing 188

Marketing Customer Service Budgeting Information 188

Modern Restaurant Management

MARCH 12, 2021

Restaurants have made great strides in the digital realm—from contactless payments to online ordering—but 32 percent of them feel like they could add to their technology stack to optimize operations. Whether they’re waitstaff, sous chefs, or delivery drivers, frontline workers are the backbone of the restaurant industry.

Communication 197

Communication Front of House Information Customer Service 197

Modern Restaurant Management

JULY 23, 2024

When we talk about the “restaurant of the future,” labor compliance isn’t exactly the flashiest or most exciting topic to include—certainly not when juxtaposed with salad-making robots and personalized digital menus. Restaurants face a multifaceted compliance situation.

Scheduling 203

Scheduling Accounting Training Front of House 203

Modern Restaurant Management

OCTOBER 7, 2024

Since COVID, technology in the restaurant industry has moved at lightning speed. Environmental and health concerns are driving more restaurants to move on from vegetarian dishes and to vegan. Contactless Ordering, Inside and Out Door Dash, Uber Eats and other third-party delivery services will continue to expand.

Concierge 189

Concierge Article Customer Service Reservations 189

Modern Restaurant Management

SEPTEMBER 4, 2020

While the pandemic has greatly affected many businesses, In June, KaTom Restaurant Supply had the single greatest month in company history. They also helped restaurants realize they could update their kitchen while it was offline and not have to interrupt service. How has COVID-19 changed restaurant supply?

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Sanitation Training Information Magazine 225

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. Here are their responses. To read part one, click here.

Sanitation 230

Sanitation Events Marketing Communication 230

Modern Restaurant Management

APRIL 13, 2022

As the impact of the pandemic continues, restaurants face constant and evolving operational challenges. At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. Keeping a restaurant properly staffed has become a crucial business concern amid the pandemic.

POS Systems 215

POS Systems Back of House Customer Service Marketing 215

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. What do you see as key challenges of restaurant hiring right now?

Training 208

Training Scheduling Customer Service Pricing 208

Modern Restaurant Management

OCTOBER 11, 2023

You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service. Restaurants can print QR codes for payment on receipts or generate a QR code on a mobile POS device.

Customer Service 203

Customer Service Training Information 203

Modern Restaurant Management

AUGUST 24, 2022

While restaurant staffing levels increased across the U.S. The question remains: Where are restaurants going to find enough people to fill those jobs? It’s an excellent way to improve business processes, reduce cost structure, and make your restaurant business more productive. Customer Service.

Accounting 180

Accounting Customer Service Marketing Reservations 180

Modern Restaurant Management

FEBRUARY 22, 2024

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. Two-way radios, help restaurant staff communicate more efficiently leading to a better experience for the guests. Two-way radios help workers communicate effectively in case of an emergency.

Customer Service 110

Customer Service Communication Server 110

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service.

Marketing 226

Marketing Information POS Systems Demo 226

Modern Restaurant Management

NOVEMBER 28, 2022

The post-pandemic restaurant industry has been continuously plagued by challenges. For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering. For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering. It's Time for Innovation.

Budgeting 201

Budgeting Customer Service Communication Pricing 201

Modern Restaurant Management

DECEMBER 12, 2023

From softwares like ChatGPT to self-driving cars like the Tesla Model 3, AI and automation are making remarkable strides In the restaurant industry, these solutions are streamlining various aspects, including inventory management, contactless ordering, customer behavior analysis, and more.

Customer Service 203

Customer Service Article Marketing 203

Modern Restaurant Management

NOVEMBER 24, 2020

With some outdoor dining pilot programs coming to an end as we head into the winter months, tens of thousands of restaurants across the country will be forced to operate at a fraction of typical capacity without added outdoor seating to supplement the loss. Employee-focused culture can be rare within the restaurant industry.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. Yet, restaurants need to balance this tech-centric approach with the irreplaceable human touch that defines hospitality.

Pricing 202

Pricing Customer Service Reservations Training 202

Modern Restaurant Management

MAY 16, 2024

On average, restaurant SEO campaigns can see a 500 percent ROI after three years , so there’s massive potential for you to use SEO to grow your restaurant. This article will walk you through a weekly restaurant SEO checklist that you can follow to improve sales in three months. Respond to reviews with unique messages.

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Special Events Article Events Customer Service 185

Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service.

Front of House 180

Front of House Customer Service Accounting Communication 180

Modern Restaurant Management

DECEMBER 9, 2024

The holiday season is a huge calendar event in the restaurant industry, with bookings booming as guests look to let their hair down and enjoy a festive feast. Over the Christmas season, 63 percent of adults plan to eat out so your restaurant needs to be prepared for the increase in demand.

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POS Systems Book Customer Service Scheduling 166

Modern Restaurant Management

MARCH 13, 2024

The restaurant industry has always been dynamic and challenging, but the labor shortage has pushed it to a critical juncture. Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand. Robots: Friend or Foe?

Training 196

Training Customer Service Scheduling Reservations 196

Modern Restaurant Management

OCTOBER 28, 2020

As states across the country have lifted and eased restrictions, more and more restaurants have been able to open up — but how are they adapting, especially if they don’t have proper outdoor patios? Layout has always been an important part of any restaurant, but now it’s taking on new meaning.

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Sanitation Customer Service Information Server 212