7 Shifts

NOVEMBER 24, 2024

Imagine pouring your heart and soul into your restaurant, only to watch your tables remain empty night after night. One of the building blocks you must put in place before starting a restaurant is market research. Today, we’re giving you a roadmap on how to do restaurant market research well.

Marketing 148

Marketing Information Pricing Training 148

Modern Restaurant Management

NOVEMBER 5, 2024

Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. What to ask : “Can you tell me about a time you had to explain something complex to a coworker or customer?

Communication 167

Communication Server Information Customer Service 167

Modern Restaurant Management

DECEMBER 16, 2024

A new year is creeping up on us again, bringing fresh opportunities—and challenges—for restaurant operators. From updating policies to gearing up for tax season, these steps will enhance your compliance and position your restaurant for sustained growth.

Scheduling 179

Scheduling Training Communication Budgeting 179

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. In 2025, restaurants need to have a plan in place that ensures they are effectively managing inventory and redirecting unused, still edible food to donations.

Marketing 167

Marketing Pricing Customer Service Catering 167

Modern Restaurant Management

FEBRUARY 25, 2025

The restaurant industry is facing unprecedented challenges and opportunities in maintaining visibility online, where the majority of local consumers go for information and recommendations. restaurant industry risks losing approximately $6.9 restaurant industry risks losing approximately $6.9 percent of searches were non-branded.

Information 129

Information Reservations Customer Service Marketing 129

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. A well-structured restaurant training program will let you turn this around.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our The study was in-field in Sept-Oct 2024.

Customer Service 100

Customer Service Events Reservations Magazine 100

Modern Restaurant Management

APRIL 3, 2025

Modern Restaurant Management (MRM) magazine reached out for a a deeper dive into Ashcraft’s franchising journey, learning why she feels it’s important to be present in her shop every day. I thought the mixture of customer service, catering, and serving up great food would fit me and my family well, so I decided to move forward.

Presentation 180

Presentation Customer Service Catering Training 180

Modern Restaurant Management

JULY 27, 2021

Restaurant technology adoption has accelerated throughout the pandemic, shifting digital tools from futuristic nice-to-haves into critical components of day-to-day operations. Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions.

Server 243

Server POS Systems Back of House Front of House 243

Horizon Hospitality

OCTOBER 30, 2024

Highlight Unique Skills While customer service, team management, and hospitality software proficiency are essential, showcasing unique skills can set you apart. Specific achievements, such as leading a successful restaurant launch or implementing an efficient staff training program, further demonstrate your capacity to excel.

Marketing 130

Marketing Customer Service Blog Guest Services 130

Modern Restaurant Management

APRIL 4, 2025

“Now, you will be able to come inside of any of our four locations and get your food fresh to order with great flavor, amazing taste and superior customer service.” What is an example of how you’ve changed a restaurant concept and what lessons you learned? This can be both verbal or non-verbal.

Customer Service 88

Customer Service Presentation Marketing Server 88

Modern Restaurant Management

JANUARY 13, 2022

Restaurant efficiency is the key to making a profit in an industry with thin margins and fierce competition. Inefficient restaurants are usually the result of a combination of, if not, all of the following factors: Bad stock management and rotation. Provide Customer Service Training. Untrained and unmotivated staff.

Front of House 218

Front of House Training Customer Service Communication 218

Modern Restaurant Management

JANUARY 4, 2021

2020 was difficult for everyone, and the restaurant industry wasn’t spared. With millions out of work and nearly 100,000 restaurants closing, the industry took a hard hit. Focus on Customer Service and Personalized Experiences. Countless small businesses are struggling to rebuild. Why do you love them so much?

Customer Service 208

Customer Service Book Marketing 208

Modern Restaurant Management

MARCH 15, 2024

The most popular way to pay at restaurants is through card transactions, whether it's credit or debit. According to a PYMNTS study , 68 percent of consumers use their credit cards to purchase food at a restaurant, equating to $29.8 percent, which can be a major expense for restaurants. billion in sales in February 2022.

Customer Service 196

Customer Service Pricing Accounting 196

Modern Restaurant Management

NOVEMBER 29, 2022

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! All too often, restaurants are fumbling on that basic principle. Why is order accuracy so important for a restaurant? Shift that mindset.

Training 225

Training Communication Customer Service Accounting 225

Modern Restaurant Management

JULY 13, 2020

" The restaurant industry has been one of the hardest hit by COVID-19, with sales dropping 40 percent during the month of May, according to Black Box Intelligence. The restaurant industry is no exception. The restaurant industry is no exception. The restaurant business has permanently changed.

Customer Service 215

Customer Service Reservations Communication Sanitation 215

Modern Restaurant Management

JANUARY 4, 2022

From the moment they set foot inside your restaurant to the first time they log onto your website, your customers are sharing vital pieces of information that can fundamentally change how your brand operates. To understand what customer intelligence is, we have to define what it means for restaurants.

Customer Service 215

Customer Service Information Marketing 215

Modern Restaurant Management

MARCH 21, 2025

We’ve all heard the statistics surrounding restaurant closures, from the 50 percent failure rate in the first five years to watching restaurant store-fronts change over year to year. Today, independent restaurants can and should tap into those same tools–without the massive corporate budget.

Back of House 88

Back of House Customer Service Budgeting Pricing 88

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience.

Communication 78

Communication Server Special Events Training 78

Modern Restaurant Management

APRIL 20, 2021

Businesses using big data can expect to see an average profit increase of eight to 10 percent — a testament to why restaurant owners and operators have embraced big data to help understand customer wants and expectations to keep them loyal. billion by 2026.

POS Systems 215

POS Systems Customer Service Scheduling Marketing 215

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Unprecedented labor and supply chain pressure will drive most of the restaurant trends that will define 2022, industry analysts say.

Reservations 218

Reservations Definition POS Systems Customer Service 218

Modern Restaurant Management

FEBRUARY 29, 2024

As these restaurants (and others) have discovered, technology has become instrumental in improving their safety and quality programs, increasing compliance, keeping up with ever-changing regulations, improving the customer experience, and differentiating themselves from the competition. Elevate quality management programs.

Customer Service 195

Customer Service Scheduling Sanitation Program Management 195

Modern Restaurant Management

MARCH 25, 2022

As the impact of the pandemic wanes, restaurant owners should evaluate the contactless service options they implemented to keep customers and staff safe to see how they can help drive sales. Restaurants across the country shelved their paper menus and turned to digital options to reduce touchpoints. At least 63.6

Housekeeping 215

Housekeeping Customer Service Reservations Marketing 215

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Six Tips for Handling Aggressive Customers. Your Customer Should Feel Appreciated.

Customer Service 197

Customer Service Scheduling Communication Training 197

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners. A Caesar salad with hot grilled chicken is a good example.

Training 100

Training Customer Service Budgeting Catering 100

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. 'Safety' is what I believe to be most important now to help assure patrons to revisit their favorite restaurants.

Marketing 234

Marketing Communication Information Reservations 234

Modern Restaurant Management

JANUARY 13, 2023

Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. And as the holidays draw closer, restaurants can expect even higher demand than is typical the rest of the year, with holiday parties and increased foot traffic bringing in more patrons.

Back of House 211

Back of House Customer Service Budgeting Pricing 211

Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

JANUARY 21, 2020

Checking into restaurants, tagging beautiful platings, and sharing their experiences with friends and family. If you don’t have a social media strategy for your restaurant , you’re missing out on potential revenue. First Steps for Your Restaurant Social Media. youvegottotrythisplace #amazingfood.

Marketing 245

Marketing Information Customer Service Reservations 245

Modern Restaurant Management

MAY 14, 2021

Although, the many challenges brought about by the pandemic, have led the restaurant industry down a path that is beyond this phase. Donation, composting, and organic recycling are all available options to restaurant operators attempting to reduce the amount of food scraps entering their solid waste bins. Composting.

Customer Service 211

Customer Service Scheduling Communication Information 211

Modern Restaurant Management

APRIL 9, 2024

More than half of respondents (54 percent) expressed optimism about the positive impact of AI in the restaurant industry, according to a survey from Slang.ai. percent of restaurant operators plan to adopt AI soon, with nearly 94 percent acknowledging its necessity to remain competitive. How are restaurants using AI now?

Customer Service 192

Customer Service Reservations Marketing Scheduling 192

Modern Restaurant Management

FEBRUARY 18, 2022

Offer Quality Services. Excellent Customer Services : Your customer service rep and delivery employees reflect the image of the business. Whatever they do and say to customers from initial inquiries to delivered order can make difference between a satisfied or unsatisfied customer.

Marketing 188

Marketing Customer Service Budgeting Information 188

Modern Restaurant Management

MARCH 12, 2021

Restaurants have made great strides in the digital realm—from contactless payments to online ordering—but 32 percent of them feel like they could add to their technology stack to optimize operations. Whether they’re waitstaff, sous chefs, or delivery drivers, frontline workers are the backbone of the restaurant industry.

Communication 197

Communication Information Front of House Customer Service 197

Modern Restaurant Management

JULY 23, 2024

When we talk about the “restaurant of the future,” labor compliance isn’t exactly the flashiest or most exciting topic to include—certainly not when juxtaposed with salad-making robots and personalized digital menus. Restaurants face a multifaceted compliance situation.

Scheduling 203

Scheduling Accounting Training Front of House 203

Modern Restaurant Management

OCTOBER 7, 2024

Since COVID, technology in the restaurant industry has moved at lightning speed. Environmental and health concerns are driving more restaurants to move on from vegetarian dishes and to vegan. Contactless Ordering, Inside and Out Door Dash, Uber Eats and other third-party delivery services will continue to expand.

Concierge 189

Concierge Article Customer Service Reservations 189

Modern Restaurant Management

APRIL 13, 2022

As the impact of the pandemic continues, restaurants face constant and evolving operational challenges. At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. Keeping a restaurant properly staffed has become a crucial business concern amid the pandemic.

POS Systems 215

POS Systems Back of House Customer Service Marketing 215

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. What do you see as key challenges of restaurant hiring right now?

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Training Scheduling Customer Service Pricing 208