SiteMinder

OCTOBER 11, 2022

Reservations agent. Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Sales and reservations department.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Les Roches

JANUARY 15, 2024

Hotel sales Hotel sales mainly involve securing reservations, establishing contracts with corporate entities and forming relationships with individual patrons. This strategy can improve guest experience by offering a range of rewards during stays or for future reservations. Despite shared goals, each area has distinct attributes.

Communication 52

Communication Book Reservations Marketing 52

Les Roches

JUNE 27, 2024

Consider enrolling in specialized courses or workshops focused on specific areas within the tourism sector, such as sustainable tourism practices, digital marketing for tourism, or destination management. If you can find a degree course with an internship option, this will also help you get hands-on experience.

Travel and Tourism 52

Travel and Tourism Events Front Desk Operations Customer Service 52

Les Roches

JUNE 25, 2024

Roughly 81% of individuals consistently consult reviews before reserving a hotel and more than half of travelers read through multiple pages of reviews to uncover issues. Excellent customer service skills: Providing exceptional customer service is fundamental to maintaining a positive reputation.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

Les Roches

SEPTEMBER 19, 2024

Encourage professional development by building a culture of continuous improvement, where employees are motivated to develop their skills and knowledge through workshops, certifications and other learning opportunities. These systems ensure services are delivered consistently and efficiently, reducing errors and improving guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

FEBRUARY 21, 2024

Artificial intelligence (AI) AI optimizes event operations through data analysis, from predicting attendee behavior to automating part of the customer service experience , driving efficiency, and improving the personalized support that guests get at the event by taking their unique profile into account.

Events 52

Events Accounting Information Budgeting 52

Les Roches

SEPTEMBER 25, 2024

Many hotels invest in employee development, providing training programs, workshops and opportunities for internal promotions. Bachelor in hospitality management Front desk and guest services The first point of contact for guests is the front desk. This field requires creativity, attention to detail and a passion for gastronomy.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

DECEMBER 28, 2023

They will greet guests, check reservations, and show diners to their seats. Server Servers have direct communication with customers. Facilitate skill development Provide continuous education through training sessions that e­xpand both culinary and customer service skills. Let’s go over four key front-of-house roles.

Front of House 52

Front of House Server Back of House Training 52

SiteMinder

DECEMBER 7, 2023

What’s next in service for the hospitality industry, a culture of care Speaker: Jan Smith Talk duration: 16 minutes Maintaining a consistently high level of customer service is one of the most important considerations for a hospitality business. To discover more, take a look on SiteMinder’s event page.

Blog 59

Blog Travel and Tourism Events Download 59