Hotelogix

SEPTEMBER 12, 2024

This credibility can play a decisive role in influencing booking decisions and this is largely controlled by Hotel reservation software such as Hotelogix. For instance, if a competitor is consistently praised for exceptional customer service, a hotel might invest in additional staff training to elevate its guest service.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Reservation Processing. Keeping track of reservations has always proven to be an uphill task for restaurant operators. Kitchen operations. Dining room procedures.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

JULY 13, 2020

Some reopening plans include: Communication and (re)training : Managers are required to communicate new regulations, as well as the retraining requirements, staff need to go through in order to return to work. Consumers Still Expect Excellent Customer Service.

Customer Service 215

Customer Service Reservations Communication Sanitation 215

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How would you handle a party arriving late for their reservation? How would you handle a party arriving late for their reservation?

Server 78

Server Reservations Guest Satisfaction Communication 78

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

Reservations 212

Reservations Server Customer Service Scheduling 212

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Investing in comprehensive training programs is key to meeting these skill requirements.

Training 196

Training Customer Service Scheduling Reservations 196

The Restaurant Times

JULY 9, 2021

It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. A happy customer spreads the word about the restaurant and brings along more customers to your place. Deliver Stellar Service With These Restaurant Customer Service Ideas.

Customer Service 59

Customer Service POS Systems Training Sanitation 59

Les Roches

JULY 21, 2023

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? How can effective communication contribute to good customer service? And how can you develop them?

Customer Service 52

Customer Service Communication Training Hospitality Management 52

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations.

POS Systems 196

POS Systems Download Reservations Training 196

Modern Restaurant Management

OCTOBER 21, 2019

There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. As previously mentioned, the number of delivery and reservation apps has reached an all-time high.

Reservations 119

Reservations Customer Service Training Information 119

Hotel Business

OCTOBER 15, 2024

Together with Be My Eyes, Hilton is making available AI-powered assistance and dedicated reservations and customer care support for these guests across the U.S. Hilton is once again leading by example, and we’re excited to provide the world’s best customer service platform to help Hilton serve blind and low-vision consumers.”

Reservations 116

Reservations Training Customer Service 116

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

AUGUST 24, 2022

With proper training and employee manuals in place, these roles do not need to be filled in-house. Customer Service. Co-sourcing Customer Service employees is extremely popular in the restaurant industry. These team members act as a virtual front desk for restaurants, taking reservations, takeout orders, etc.

Accounting 180

Accounting Customer Service Marketing Reservations 180

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

Customer Service 52

Customer Service Reservations Definition Events 52

Modern Restaurant Management

SEPTEMBER 23, 2020

While disruptive, it’s an opportunity to fortify your systems, put training materials together and rearrange your establishment to accommodate your customers as safely as possible. Whether it's online ordering, reservations, or touchless pay systems, many technology systems are both easy to implement and affordable.

Reservations 239

Reservations Training Information Customer Service 239

7 Shifts

DECEMBER 18, 2023

These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. Reservation tracking If your restaurant accepts reservations, you’ll need a tracking tool to manage them. Your team can also adjust reservations directly.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Hotelogix

FEBRUARY 17, 2025

Professional Development and Training Hospitality associations emphasize the education of industry standards to better improve skills and knowledge within the profession. Be it technology or effective methods of customer servicing; these associations present much-needed resources that help individuals function more effectively.

Travel and Tourism 100

Travel and Tourism Events Training Marketing 100

Modern Restaurant Management

JUNE 12, 2024

Restaurant operators can achieve this by prioritizing digital investments that streamline operations, boost the customer experience, and deliver a strong ROI. For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers.

Scheduling 189

Scheduling Server Reservations POS Systems 189

Modern Restaurant Management

JULY 23, 2024

The burden of ensuring labor efficiency often falls to managers, who are already overwhelmed with managing front-of-house, kitchen, and backend responsibilities–in addition to training new employees and interacting with customers. Giving them the tools they need to succeed will minimize risk while maximizing productivity.

Scheduling 203

Scheduling Accounting Training Front of House 203

Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.

Customer Service 52

Customer Service Communication Hospitality Management Reservations 52

eZee Absolute

NOVEMBER 11, 2024

Hotels and resorts face daily threats, from fraudulent reservations to stolen identities at check-in. Does it match the name on the reservation? This fast and efficient system not only reduces wait times but also enables your staff to focus on delivering excellent customer service. They hand over their ID.

Information 59

Information Reservations Guest Satisfaction Book 59

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

Pricing 202

Pricing Customer Service Reservations Training 202

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment.

Back of House 211

Back of House POS Systems Training Front of House 211

Modern Restaurant Management

OCTOBER 7, 2024

Because each person is different and may not have been trained well in food preparation, the level of waste can be extremely high. Some of these AI fixes include automated customer service with chatbots and many more self-serve ordering options that are an improvement over QR codes. This is a trend I hope will go away.

Concierge 189

Concierge Article Customer Service Reservations 189

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history. It helps prevent overbooking and ensures guest preferences are captured seamlessly.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Modern Restaurant Management

NOVEMBER 10, 2020

The world is turning mobile, and restaurants are doing everything they can to keep up with their guests and customers who are constantly online. As a leader of a non-desk workforce, it is important to remember that your customers are not the only ones doing everything online, your workers are too.

Communication 197

Communication Information Training Customer Service 197

SiteMinder

FEBRUARY 29, 2024

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?

Training 52

Training Customer Service Communication Guest Satisfaction 52

Revenue Hub

NOVEMBER 23, 2022

Between online chatbots that can answer basic hotel questions to AI that can take over reservations at your call center, integrating Artificial Intelligence (AI) into your hotel or casino operations can streamline operational efficiencies and cut down on costs, which comes at a crucial time for hospitality.

Reservations 98

Reservations Book Training Housekeeping 98

Revenue Hub

OCTOBER 17, 2024

NB: This is an article from Revinate Subscribe to our weekly newsletter and stay up to date But what if your reservations team could proactively drive bookings and fill your rooms more consistently? This approach not only demonstrates excellent customer service but also helps optimize room occupancy during high-demand periods.

Reservations 104

Reservations Book Training Article 104

7 Shifts

OCTOBER 1, 2024

Having an efficient system in place makes sure customers receive their food promptly. For instance, using an online reservation system allows customers to book a table conveniently, saving your staff from having to appease disgruntled customers who were overlooked on the waitlist or turned away.

Scheduling 158

Scheduling Reservations Communication Training 158

Hotelogix

NOVEMBER 13, 2023

You can further leverage your customer service by arranging for a commutation service so that they can reach the alternative hotel without any hassle. In addition, you can maintain their loyalty by offering them discounts for future reservations.  This will help get a clear picture of the overbookings you can allow.

Book 147

Book Reservations Training Customer Service 147

SiteMinder

JANUARY 10, 2024

What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. This makes training in hotel industry businesses absolutely key to your success. Quality hotel training makes your business stand out.

Training 59

Training Customer Service Communication Housekeeping 59

Synergy Suite

MARCH 14, 2023

And that’s not even mentioning the benefits a quality restaurant reservation system provides to your front-of-house staff, allowing them to communicate and collaborate, find solutions in real-time, and generally have an ease and organization to their work. So, how do you choose the right restaurant reservation software for you?

Reservations 52

Reservations POS Systems Front of House Communication 52

Horizon Hospitality

JULY 3, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

Scheduling 130

Scheduling Document Customer Service Reservations 130

Modern Restaurant Management

AUGUST 25, 2020

Additionally, restaurants will experience a significant shift in technology and customer service. There are a few ways to accomplish these low touch, high impact experiences successfully: give consumers control, embrace technology, rethink the consumer-facing footprint and foster a culture for staff that leads to top-notch service.

Back of House 212

Back of House Customer Service Reservations Training 212