Customer Service Reservations Service Management 
Revenue Hub
MAY 10, 2023
The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle. Similarly, in the omnichannel framework, reservation agents don’t have to constantly switch tabs to respond to every demand.
Les Roches
DECEMBER 27, 2023
Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.
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Modern Restaurant Management
NOVEMBER 11, 2019
In collaboration with SeedInvest (by Circle), a leading equity crowdfunding platform, and Wavemaker Labs, Miso Robotics opens up reservations for a new series round of equity crowdfunding, targeting to raise up to $30 million. She most recently held the title of Vice President of Administration, leading the HR, Customer Service, and IT Teams.
SiteMinder
FEBRUARY 29, 2024
This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. These courses teach staff how to effectively communicate with guests, manage complaints, and exceed guest expectations.
Synergy Suite
MARCH 20, 2024
In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. A food runner should be attentive to detail, proactive, and have a positive attitude to provide excellent customer service.
Les Roches
DECEMBER 27, 2023
It involves various responsibilities such as customer service, housekeeping and overseeing staff. Depending on where you work, successful hospitality management can require strategic thinking and effective marketing techniques to enhance profitability.
Les Roches
AUGUST 26, 2024
This career demands strong organizational skills, attention to detail and a deep understanding of customer service. Event coordinator Planners and managers who stage activities that boost the guest experience, ranging from conferences to weddings.
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