Les Roches

JULY 21, 2023

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? How can effective communication contribute to good customer service? And how can you develop them?

Customer Service 52

Customer Service Communication Training Hospitality Management 52

Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

Customer Service 52

Customer Service Reservations Events Definition 52

Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.

Customer Service 52

Customer Service Communication Hospitality Management Reservations 52

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

The Restaurant Times

JULY 9, 2021

It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. A happy customer spreads the word about the restaurant and brings along more customers to your place. Deliver Stellar Service With These Restaurant Customer Service Ideas.

Customer Service 59

Customer Service POS Systems Training Sanitation 59

Synergy Suite

MARCH 14, 2023

And that’s not even mentioning the benefits a quality restaurant reservation system provides to your front-of-house staff, allowing them to communicate and collaborate, find solutions in real-time, and generally have an ease and organization to their work. So, how do you choose the right restaurant reservation software for you?

Reservations 52

Reservations POS Systems Front of House Communication 52

Modern Restaurant Management

NOVEMBER 14, 2024

The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g., Most people are calling to book especially when the online booking system says there are no available reservations, so many patrons call anyways thinking there is likely still capacity left. menu, hours, etc.), or place an order (for take out).

Reservations 100

Reservations Book Information Training 100

SiteMinder

MARCH 16, 2023

What is a Hotel Reservation System? A hotel reservation system, or hotel reservation software, is a technology platform that enables hoteliers to accept direct bookings through the hotel’s website and through various distribution channels. Generally, there are 2 major types of hotel booking reservation systems: 1.

Reservations 52

Reservations Book Server Information 52

Hotelogix

SEPTEMBER 12, 2024

This credibility can play a decisive role in influencing booking decisions and this is largely controlled by Hotel reservation software such as Hotelogix. For instance, if a competitor is consistently praised for exceptional customer service, a hotel might invest in additional staff training to elevate its guest service.

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Competitive Analysis Guest Satisfaction Customer Service Book 130

Revenue Hub

JANUARY 15, 2024

Customer service is an undeniable staple of hospitality. But great customer service wouldn’t exist without great guest communication. Reservation confirmation email template Subject: Your Reservation Is Confirmed! Your reservation for [dates] is confirmed. Please review your booking details below.

Communication 105

Communication Reservations Customer Service Article 105

Modern Restaurant Management

AUGUST 28, 2024

Continuous education on new products, services, and company policies not only enhances customer service skills but also reinforces the importance of brand consistency. Mandatory Continuous Training : Implement ongoing training for all employees, regardless of status or location.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. This includes everything from online booking systems and inventory management to customer relationship management tools.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Modern Restaurant Management

APRIL 9, 2024

. "Embracing AI signifies a shift towards customer-centricity, where innovative solutions can cater to each and every customer – from automated interactions, seamless reservations, instant inquiries, and beyond – all converging to place the customer firmly at the heart of the restaurant experience."

Customer Service 192

Customer Service Reservations Marketing Scheduling 192

Revenue Hub

OCTOBER 17, 2024

NB: This is an article from Revinate Subscribe to our weekly newsletter and stay up to date But what if your reservations team could proactively drive bookings and fill your rooms more consistently? This approach not only demonstrates excellent customer service but also helps optimize room occupancy during high-demand periods.

Reservations 97

Reservations Book Article Training 97

Modern Restaurant Management

JANUARY 22, 2024

Convenience: Simplified Dining Experiences Convenience is really what modern customers look for in a restaurant experience. People want service that is quick, easy, and hassle-free. It’s critical to provide a seamless eating experience, which includes simple payment choices and online reservations.

Reservations 181

Reservations Customer Service Marketing Pricing 181

Hotel Owner

NOVEMBER 24, 2022

Independent family-owned hospitality group, Daish’s Holidays has strengthened the customer service team at its Bournemouth head office with six new recruits, almost doubling the team. To accommodate increased demand, the new recruits join the now 15-strong customer service team as reservation advisors.

Customer Service 105

Customer Service Reservations Book 105

Hospitality Net

JULY 7, 2023

HOTEL Chatbots for hotels are automated virtual assistants designed to provide efficient and personalized customer service for guests. Chatbots can assist with room reservations, create revenue-generating opportunities by upselling, provide information about hotel amenities and services, offer recommendations for local attractions;

Customer Service 94

Customer Service Reservations Communication Information 94

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Reservation Processing. Keeping track of reservations has always proven to be an uphill task for restaurant operators. Kitchen operations. Dining room procedures.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Hotelogix

JANUARY 30, 2024

The report also covers cancellations, no-shows, and temporary reservations for the day. Hotel Guest Report This report encompasses a detailed guest history, storing every reservation, including guest names, contact information, nationality, previous stay records, and specific preferences like room choices or food and beverage selections.

Housekeeping 147

Housekeeping Reservations Budgeting Information 147

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Be conscious of this when taking reservations. This rarely happens on its own.

Front of House 218

Front of House Training Customer Service Communication 218

Revenue Hub

APRIL 29, 2024

The channel manager for the hotel instantly adjusts your inventory when a guest makes a reservation through an online booking platform, which is reflected in all associated channels and your PMS. Then, when rooms are reserved across multiple platforms, the pooled inventory can be updated.

Reservations 105

Reservations Book Article Pricing 105

Modern Restaurant Management

MARCH 25, 2022

While QR codes are a great tool for contactless service, they have a wide variety of uses, particularly when it comes to marketing. Here are a few easy ways you can provide better customer service and increase profits by using QR codes. Book Reservations, Join Waiting List. QR codes are no longer just for menus.

Housekeeping 215

Housekeeping Customer Service Reservations Marketing 215

Modern Restaurant Management

JULY 13, 2020

Reservations to avoid crowd gatherings : Restaurants are now open to a certain capacity, so reservation systems (if they weren’t already) have been implemented. If they don’t have an existing reservation system and are using a “first come first serve” seating option, managing waiting crowds will be top of mind.

Customer Service 215

Customer Service Reservations Communication Sanitation 215

7 Shifts

DECEMBER 18, 2023

These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. Reservation tracking If your restaurant accepts reservations, you’ll need a tracking tool to manage them. Your team can also adjust reservations directly.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Horizon Hospitality

JULY 3, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

Scheduling 130

Scheduling Document Customer Service Reservations 130

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

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Reservations Server Customer Service Scheduling 212

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Reskilling the Crew Restaurants are recognizing the need to enhance certain critical skills within their teams.

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Training Customer Service Scheduling Reservations 196

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 78

Training POS Systems Server Customer Service 78

Hotelogix

SEPTEMBER 5, 2024

By leveraging software systems and smart devices, hotels can automate guest check-in, room management, billing, and customer service inquiries. Automated Hotel Reservation Management Automating the reservation process with a hotel reservation software system ensures that bookings are handled efficiently and accurately.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

Hotelogix

SEPTEMBER 5, 2024

By leveraging software systems and smart devices, hotels can automate guest check-in, room management, billing, and customer service inquiries. Automated Hotel Reservation Management Automating the reservation process with a hotel reservation software system ensures that bookings are handled efficiently and accurately.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants using ghost kitchens may directly provide delivery or use delivery services. There are now restaurants that have to approach customer service, and brand management without ever actually meeting the customer. Small restaurants quickly learned that the terms of third-party delivery services were unreasonable.

Reservations 218

Reservations Definition POS Systems Customer Service 218

Revenue Hub

MAY 10, 2023

The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle. Similarly, in the omnichannel framework, reservation agents don’t have to constantly switch tabs to respond to every demand.

Communication 79

Communication Customer Service Presentation Reservations 79

Modern Restaurant Management

OCTOBER 7, 2024

Some of these AI fixes include automated customer service with chatbots and many more self-serve ordering options that are an improvement over QR codes. per month that provides more reward points, unlimited free delivery, priority reservations and the services of a VIP concierge. For $14.99

Concierge 189

Concierge Article Customer Service Reservations 189

Hotel Owner

SEPTEMBER 22, 2023

Online check-ins surged, with 25% of guests using this feature, and the proportion of guests upgrading during online check-in doubled year-on-year, adding an average of £18 per upgraded reservation. Breakfast was the most popular upsell, followed by early check-in and late checkout. The awards ceremony took place at The Lowry Hotel.

Guest Satisfaction 97

Guest Satisfaction Reservations Customer Service 97

Hotelogix

JANUARY 31, 2024

It includes browsing for options, reading reviews, and making reservations. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This includes recognizing repeat guests, remembering their preferences, and customizing services accordingly.

Guest Services 130

Guest Services Customer Service Book Demo 130

InnQuest

AUGUST 15, 2023

Each OTA has its own system, interface and requirements for updating room availability, rates and reservations. Booking Synchronization: The channel manager also acts as a go-between for the reservation system and the distribution channels. Staff should efficiently navigate the system and manage reservations.

Reservations 130

Reservations Book Property Management Pricing 130